What can I say I have a busy life and to go to a salon n sit for a few hours every few weeks kills me! With this I can have the same color and it lasts the same and the best part .. Wait for it... I can do it any time on my schedule !!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
When I finally got around to using the hair color I ordered, I was happy with most aspects of using the hair color. It was easy to apply, the directions were clear and most importantly, it covered the gray. The brush that came in the package was very helpful in applying color to the front of my hair where the gray is most prominent and stubborn. I liked getting two pairs of gloves, so I could use one for applying the color and the other for rinsing.
The only thing I didn't like was the color is too dark. I tried to make it clear in my profile that I don't want my hair to be dark brown when I get done, but perhaps I didn't do so. I think dark brown (or other dark colors) look harsh and obviously dyed in older women like me. (55, I'm 55 ). My hair is about 1/3 gray, so it should be possible for it not to be so dark. I have used hair color before with a lighter result, so I know it can be done. When I reorder, I would like to get color that isn't quite so dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
The color does not fade between colorings. The gray grows out, but the color is still rich and vibrant, which means I can go a little longer between coloring. Also, my hair it noticeably healthier using this product. Whatever you're doing, keep it up!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
I have used what is supposedly "the best" boxed color from the drug store...all of them, in fact, and none of them come close to esalon in quality. My color lasts forever, Gray never comes through and I wear my hair very long and usually only do a root touch up. The custom color is blended beautifully and I have gorgeous highlights, especially when I am in the sun. I didn't get this good of results even in a Salon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I asked for a slightly lighter colour which I got and colour is nice. I thought it might have been a little lighter but will change that for my next order.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
This is the only colour I have ever used that does not fade at all. it lasts until my next colour is due and still no fade. I don't use the shampoo or conditioner as I buy them from Holland and Barrett, because the have all natural ingredients and no sulphates, which are industrial cleaners.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I discontinued my order for a few months and went back to buying pre-packaged hair color at the store. I quickly discovered that E-salon hair color was richer and lasted twice as long.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I have been using eSalon for at least 5 years and can say I will never use any other product. If you need to change your color they make every effort to provide a new color according to your request. I requested a new color and it was too dark. They remixed it until I was happy again. The color coverage over gray is amazing..
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I've been coloring my hair for sometime. My biggest gripe was that it didn't cover my gray for very long. It just faded away. I was literally coloring my hair every 2 to 3 weeks. eSolon doesn't fade. I'm so happy with it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ever since I had to start coloring my hair (25 years) I constantly was faced with the problem of not being able to get the same color from a manufacturer which meant I had to chose another brand and hope to match the color, or, over a period of time my color was renamed and replaced with another shade. I never had a consistent color - it was either too light, too dark, too red or too drab. But now I have my custom color sent to me and it is the same EVERY time I get it. Each time I use it - someone tells me they love the color of my hair. I love to tell people about your product...because you have taken away the worry of what color will my hair turn out to be. Your Custom Hair Color product is consistent each and every time I color with it.. Love, Love your product!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
The color was easy to apply. No need for a professional colorist.
POSTÉ PAR :
Emma H.
26 mars 2016
I have very resistant gray but the personalized color did a superb job of coloring my gray. My first color selection was a little too dark, not the
colorist fault, my fault in my response to their questions. Please be as specific as possible. I should have sent a picture to show my current color to help in their color analysis.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm really pleased with the colour- I kept trying to find something similar in the shops for years, but kept getting disappointed with the results. And you managed to get it right the first time :)
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
After working with a salon tech a couple of times to get the color just right, I have been very please. I have used eSalon for over a year and results are consistent. My only issue has been that with the last application, the color around my face has not lasted as long as prior applications
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
The whole process of dying one's own hair can be daunting, but with eSalon it is actually designed towards making the experience as easy and hassle free as possible.
Really happy with the results as well!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I have used my customized hair color several times and love it. My hair comes out very soft, the color covers all gray, goes on easily and lasts longer than commercial products. The only "con" I would say is that it is rather expensive for me to keep up. I am on a fixed income and find that it is just getting too expensive to keep up. However, I am thinking of alternating between my eSalon color and a commercial brand just to cut cost a little.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Everything else I have used on my auburn hair has either made it look brassy or too red. E-Salon mixes my color and I can adjust it accordingly with them. Now if I could only keep those gray roots away!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Custom color, sometimes it takes a couple of tries to get the exact the color you want . . . but, when you do OMG! it's amazing. Thanks for the color I've always wanted and keeping it!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
If you want good coverage without having to go to the salon and want to save some $, this is for you. I just wouldn't use it often since it has a very strong chemical smell. I've been able to push my next coloring the furthest after using this product and by spraying root touch up spray to prolong the in between coloring.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
If you want to do it yourself, there is no better way to go!
POSTÉ PAR :
Barbara D.
14 mars 2016
I you're anything like me, you've tried every boxed hair color on the market only to be disappointed by the fading color and poor grey coverage. Almost one year ago, I received an offer from eSalon to meet with a colorist and receive a complimentary coloring. I was more than pleased when I left the eSalon studio but the next month was what sold me completely. The color lasted without any noticeable fading and the greys did not lose the color. Regrowth is my only issue so now I do it myself every 3-4 weeks. I am a VERY HAPPY CUSTOMER!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I've been using salon for my hair color for over a year now and have gotten tons of compliments. People can't believe I don't spend big bucks at a salon. I noticed with this last order that the instructions were different. Instead of adding water to the remaining hair color after applying it to the roots, and massaging it thru your hair for 2 minuts, the instructions say to comb the color through then add water and massage the scalp for 1 minute. Why the change?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I really like the color. Even my hairdresser does, although I'm sure she wants me to have her do it!!! My problem is the grays come in quicker and quicker :) ...I wish there was a sponge or something that could fill in the grays in between coloring. The options on the market are sticky/tacky.
I recommend eSalon to everyone I know who can't afford to go to the Salon every 3 weeks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I still can't get over how easy the whole process was I was totally stressed at the very idea of having to purchase my own hair colour but the salon was getting just too expensive and to go into a store with what may or may not be a trained person was just stressed at the very idea. I had online help and never looked back or worried since.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I love my eSalon custom color. Other hair color products, I have used, created a burning sensation and a skin rash on my neckline. My eSalon color did not.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
My temples have the most gray and it covered them better than any other product and 3 days later its still covered. That has never happened ,even with salon coloring.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Send a photo of yourself and info on your present color. Giving as much info as possible will ensure positive results. Easy to use. Final step is messy. I color right before showering in order to do the last step in the shower. Customer service is great if you need to speak with someone.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I have tried two colors. One for when my hair gets a red tinge to it from the summer sun and a darker one in the colder months with little sunlight. I at first thought the second darker color was a bit dark, but after waiting a day, even my husband said it was nice to see my natural color again. Therefore, I was mistaken with it being a bit dark. I thought my colorist was spot on and I honestly have NO complaints only compliments.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
My hair color has always been between readily available products. Dark blonde is too dark and medium blonde is too light. So, I have mixed colors, but it is hard to get it exactly right. This product does it for you, and changes it if you want the color slightly different. They work with you until they get it exactly right. Thank you!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Did not expect the color to be so "right on." Have received many compliments about how the color brings out my green eyes. Also is not drying and hair seems to shine.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
The difference between eSalon and regular box color is night and day. Yes, it is a bit more expensive, but you will see that difference in the color and in the condition of your hair.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Martha - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to
hearing from you again in the future.
POSTÉ PAR :
Melinda G.
1er février 2026
Does not cover grey roots well.
POSTÉ PAR :
Melinda G.
1er février 2026
My grey roots are still visible after using the product exactly as the instructions suggested.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Melinda,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Anja G.
28 janvier 2026
Anpassung von Intensivtönung auf dauerhafte Haarfarbe ohne Rücksprache
POSTÉ PAR :
Anja G.
28 janvier 2026
Ich habe auf „ich bin zufrieden mit meiner Farbe“ geklickt und habe ohne Rücksprache eine dauerhafte Haarfarbe (anstatt wie bisher eine Intensivtöung) bekommen, leider habe ich das erst gemerkt, als es beim Färben furchtbar nach Ammoniak gestunken hat.
Leider ist nun auch die Farbe eine ganz andere. Die Tönung entsprach zu 100% meiner Naturhaarfarbe, die neue Bestellung hat meine Haare deutlich aufgehellt und sie gefallen mir gar nicht. Ich erwarte ein Entgegenkommen von Esalon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anja - Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbanwendung nicht zufrieden waren. Unsere eSalon Color Happiness Garantie ist etwas, hinter dem wir stets stehen, und wir werden mit Ihnen zusammenarbeiten, um Ihre Haarfarbziele zu erreichen. Bitte halten Sie Ausschau nach einer E Mail von uns mit den nächsten Schritten. Wir schätzen Ihr Feedback sehr.
POSTÉ PAR :
Stephanie C.
29 novembre 2025
My hair is darker now.
POSTÉ PAR :
Stephanie C.
29 novembre 2025
I asked for cherry cola colour but the result turned out to be almost black even thought I followed the instructions.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Car S.
1er juillet 2025
i DIDNT SEE ANY DIFFERENCE
POSTÉ PAR :
Car S.
1er juillet 2025
I've had two formulas sent to me, both for my grow out (roots). My hair is naturally a level 7 and my lengths are level 9. I didnt see a difference after using two different custom color sets sent to me., I followed the directions meticulously and the second time I tried it on freshly washed hair!
When I lighten my hair myself using other products, I always use a 10 volume developer and I rarely leave it in longer than 15 minutes. Thats enough to lift my hair at least 2 levels and probably more if i left it in longer.
Their formula just didnt work for me
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Car - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Moliee W.
11 mai 2025
Nothing like what I ordered
POSTÉ PAR :
Moliee W.
11 mai 2025
Went for darkest ash brown I’m light ginger every time I wash I’m getting lighter and lighter I’m actually horrified I’ve gone from cool tone darkest brown naturally and only wanted to get rid of my greys now I’m ginger greys not covered and I’m lighter than my natural colour I specifically said in my stylist notes I didn’t want harsh red tones and colour that lifted very red and I feel like I was given that as an inside joke disappointed is an understatement
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Moliee W. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep your eye out for an email from us for your next steps.
POSTÉ PAR :
Mariah S.
16 avril 2025
Roots didn’t take. The rest of color, great.
POSTÉ PAR :
Mariah S.
16 avril 2025
My roots did not take the color. I followed directions completely starting with my roots using a bowl and brush, covered everything, let it set for the recommended time and you can still clearly see my grow out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mariah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rana S.
6 février 2025
Best hair dye
POSTÉ PAR :
Rana S.
6 février 2025
The colour is perfect and the service is high standard. The advisors I spoke to are very friendly and helpful. My hair looks amazing and healthy. However, some grey hair still not covered. Thank you
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Rana! We are sorry to hear some of your greys are still showing. Please check your emails, we got back to you to help you.
POSTÉ PAR :
Lezlie T.
3 février 2025
Just okay.
POSTÉ PAR :
Lezlie T.
3 février 2025
Works great for a week or less. Everytime I color, I love it but it just doesn't last. I generally only need to do my roots. I'm sure it probably works great for others but I've actually found supermarket touch-ups and semi-permanent colors to be longer lasting and significantly cheaper. The color looks just as good, my hair feels great and lasts for at least 3 to 4 weeks (my hair grows fast). I've been using eSalon for a few years but it only takes two washes and the grays of my roots are significantly lighter than the rest of my hair. I love many eSalon product but the Custom Color Set just isn't for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lezlie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Victoria B.
29 janvier 2025
To dark
POSTÉ PAR :
Victoria B.
29 janvier 2025
Went darker than my normal colour which is the same as what I had for this!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Victoria! We are sorry to hear your color went darker than expected. Please check your emails, we got back to you to help you further.
POSTÉ PAR :
Parimala V.
8 novembre 2024
Does not cover grey
POSTÉ PAR :
Parimala V.
8 novembre 2024
I love the customer service and believe colorists are experienced and customer friendly.
I tried 5 times and worked with them to change my color. Looking for dark brown hair and grey coverage is not enough, I still see Grey's after following all instructions. I still like to go with them as it is ammonia free dye. I will prob give it 1 more try to order something darker.🫰
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Tamira H.
8 octobre 2024
My hair did not hold the color
POSTÉ PAR :
Tamira H.
8 octobre 2024
I like the Féria I use so much better!!! It’s brighter and it lasts so long the very first time after coloring that I washed it the color faded!! Especially on my roots… I want to cancel!!!
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Tamira, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Naida K.
28 juillet 2024
Not dark enough
POSTÉ PAR :
Naida K.
28 juillet 2024
My roots are lighter than my ends.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hello Naida,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Bella B.
18 juillet 2024
Hair colour
POSTÉ PAR :
Bella B.
18 juillet 2024
I was super excited to try this out hoping for it to be a nice chocolate brown when I applied it it came out pitch black
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amelia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Maja B.
11 juin 2024
Sehr, sehr enttäuschend!
POSTÉ PAR :
Maja B.
11 juin 2024
Habe für knapp 50€ ein Starterset bestellt. Die Haarfarbe sollte schwarz sein. Ich färbe meine hellbraunen Haare seit Jahren schwarz. Überwiegend mit Haarfarbe aus der Drogerie.
Heute habe ich die Produkte von ESalon angewendet. Mein raus gewachsener Haaransatz sieht aus wie vor dem Färben nur hat er jetzt einen Rotstich. Man sollte meinen bei schwarzer Farbe kann nicht allzu viel schief gehen …. bin echt fassungslos
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maja B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
.
29 mai 2024
Nothing happened
POSTÉ PAR :
.
29 mai 2024
My hair looks EXACTLY the same. Followed the instructions completely.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Anna,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (:
POSTÉ PAR :
Mona E
12 mai 2024
Ruined My Countertop
POSTÉ PAR :
Mona E
12 mai 2024
I've used your hair color a year ago, decided to give it another try because the compliments were non-stop and I loved it. I used most of the solution and noticed the bottle was warmer than when I started but I left the bathroom to set my timer and to get another towel. I walked in, the bottle had a volcanic effect with whipped color solution all over the bottle and countertop. I'm reluctant to buy again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mona - We're truly apologize for your experience. This is not typical of our product. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and appreciate you sharing your feedback. Keep an eye on your inbox for more details.
POSTÉ PAR :
Diane W.
25 avril 2024
Not the colour they said.
POSTÉ PAR :
Diane W.
25 avril 2024
I sent a picture of my present colour which had root growth, that i had tried to do, this had a very warm tone. I spoke a couple of times saying that i definitely wanted no warmth to the colourist, so i was advised that a light brown with ash tones would be the best, i was only going to do the root growth although this was now a good 6 inches, but the rest of the length was fine. I paid for fast delivery but it still took about 9 days to arrive. I followed the instructions and was left with a very strong warm colour more then before. I washed it a few times and even put a blue shampoo on which didnt make any differance. I have now had to put a colour stripper on and have a fair ginger colour on my growth. No i am not happy i ended up paying £26 for a colour supposed to be tayloured to me that has made my colour worse.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Diane! We are so sorry to hear your colour hasn-t met your expectations. Please check your emails, we got back to you to help you further.
POSTÉ PAR :
Fabienne P.
16 mars 2024
Leider nicht die Farbe die ich wollte
POSTÉ PAR :
Fabienne P.
16 mars 2024
Habe als Wunschfarbe Kupfer angegeben und auch viele Bilder meiner vorherigen Haarfarbe angefügt. Leider ist ein sehr dunkles braun rausgekommen, ein ganz leichter Kupfer Schimmer ist im Licht zu sehen.
Aber ich wollte etwas heller und Kupfer, kein dunkles braun.
Die Handschuhe sind allerdings sehr schön und der Geruch des Shampoos und des Conditioners sind sehr angenehm. Den mitgelieferten Pinsel habe ich selbst nicht gebraucht, aber auch der läge sehr schön in der Hand. Der Schutz vor Haarfarbe auf der Haut hilft auch sehr viel, wobei da auch Vaseline genügt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Fabienne P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Stefanie Z.
15 février 2024
Nie wieder
POSTÉ PAR :
Stefanie Z.
15 février 2024
Danke habe jetzt grüne Haare
Investiere dann doch lieber in ein Friseur besuch
Wenn ich könnte würde ich null Sterne geben
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stefanie Z. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Sylvia R.
14 février 2024
Farbe nicht wie gewünscht
POSTÉ PAR :
Sylvia R.
14 février 2024
Positiv:
- alles wirkt hochwertig
- sehr genaue Anleitung
- Farbe wirkt beim Auftragen genau wie gewünscht
- kein unangenehmer Geruch
Negativ:
- nach dem Auswaschen war vom anfänglich erhofften Farbergebnis kaum noch etwas zu sehen
- nach dem Trocknen nur geringe Veränderung sichtbar
- nicht annähernd wie gewünscht, am Ansatz leicht rot-violett, in den Längen lediglich dunkel, dazwischen eher Kupfer
- für den Preis für mich leider ein Reinfall
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sylvia R. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Amy M.
6 janvier 2024
Fades quickly, can’t get more to refresh
POSTÉ PAR :
Amy M.
6 janvier 2024
I absolutely loved this color when I first ordered it, so much so that when it began to fade I immediately ordered more. I only received my root color. I was shocked by this since I used esalon in the past and the kit typically refreshes the entire color. While it’s a great product, I feel like that was there was to save money at the customers expense. I don’t think any product designed to color my hair that requires me begging customer service to include enough product to complete the task is worth it. The first kit you get is nice, but beware that this is I’ll never ship twice to you.
3 sur 3 personnes ont trouvé cet avis utile. Et vous ?
Amy-Thank you for your feedback on your order. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied! We are so sorry to hear that we haven’t got it just right with you. One of our Color Experts has sent you an email to get this resolved for you. We truly appreciate you reaching out!
POSTÉ PAR :
Holly A.
10 novembre 2023
Not worth it!
POSTÉ PAR :
Holly A.
10 novembre 2023
Not sure how there’s so many great reviews. I was pleasantly surprised with the presentation of the box and everything they sent however considering i colored my hair on 10/6 and today is 11/10 that’s not good. $4 revlon lasts longer and did a better job. Maybe because I’m a redhead but I don’t think that’s the case. This coloring made my hair multiple colors. I was grateful I did it right before Halloween. They sent a “root” color and a rest of the hair color. These colors looked like night and day they were so different. So in general, not for redheads! Too expensive and only lasts 3 weeks if that. I wasn’t planning on giving a review but I would’ve liked to have known this before purchasing so here I am. So today I’m trying the second box because I forgot to cancel autoship. I am hopeful that since I don’t have a “root” color that it won’t look as bad this time. Unless a miracle happens with this color job (highly doubtful) I will never purchase esalon again. Too bad too as I like small businesses and their presentation. Really wish I could upload my pictures. Almost looked like a clown. Maybe that’s why?!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Izabela S.
4 novembre 2023
Lighter than on picture
POSTÉ PAR :
Izabela S.
4 novembre 2023
The color ended up lighter than shown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Izabela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Janelle B.
23 octobre 2023
Was expecting coverage and warmth
POSTÉ PAR :
Janelle B.
23 octobre 2023
It turned out very ashy and didn't over my gray hairs
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Lisa W.
28 septembre 2023
Aschiges Dunkelbraun wird schwarz
POSTÉ PAR :
Lisa W.
28 septembre 2023
Hi, Färbeleistung gut, Farbe ist sehr intensiv. Ich hatte aschiges Dunkelbraun bestellt und meine Haare waren vorher sehr hellbraun. Nun sind sie einfach schwarz und ich sehe aus als hätte ich einen Helm auf. Mit dem gezeigten Farbergebnis online hat das nichts zu tun.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Karla C.
21 septembre 2023
Muy rojo
POSTÉ PAR :
Karla C.
21 septembre 2023
Me gustaría un poco menos rojo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karla - Lamentamos mucho que se haya sentido decepcionado con los resultados de su aplicación de color. Nuestra Garantía eSalon Color Happiness es algo que siempre respaldamos y trabajaremos con usted para alcanzar sus objetivos de color de cabello. Nuestros expertos en color se han puesto en contacto con usted por correo electrónico y estarán encantados de ayudarle en este proceso.
POSTÉ PAR :
Wendy T.
8 septembre 2023
May change color
POSTÉ PAR :
Wendy T.
8 septembre 2023
I really liked the color the first time since I was coloring my uncolored hair. The last 2 times I have not liked the color as much. I may adjust the color this next time
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Wendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Eliana Linsay E.
1er septembre 2023
Don't stay
POSTÉ PAR :
Eliana Linsay E.
1er septembre 2023
I put in just 20 days and is gone for my roots
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eliana - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Donna C.
13 août 2023
Last formulation
POSTÉ PAR :
Donna C.
13 août 2023
My color keeps getting lighter and lighter, now it’s too light and continues to be too gold
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color!
POSTÉ PAR :
Carolina P.
23 juillet 2023
Very disappointed
POSTÉ PAR :
Carolina P.
23 juillet 2023
I was looking to lighten up my natural dark hair so I decided to give myself a try. The palette offered through the app seems limited in terms of variety of colour for my taste but I decided to give it a go anyway. I chose one of the lightest tones available thinking it would be noticiable change. I followed all the steps, I covered all my hair and waited according to the instructions but the results were far away from my expectations. It has been 5 days since I applied the colour kit and I can't see a difference between my original colour and the formula chosen for me. It's very disappointed and honestly a waste of money.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Carolina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we will get back to you to help you further.
POSTÉ PAR :
Kristin R.
23 juillet 2023
Yikes...
POSTÉ PAR :
Kristin R.
23 juillet 2023
When I recieved this color I was suuuuuuuper excited. It looked great until week 3...then...there it was....suuuuuuuper hot roots. I chose a level 3 mahogany brown. My roots...well....they are a cranberry red....what the huuuuuuh?
I have since sent photos and a message to my colorist for help with adjusting my color formula to hopefully avoid this in the future.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Lori T.
21 juillet 2023
Didn't even last a week
POSTÉ PAR :
Lori T.
21 juillet 2023
Stated I was 50% gray, colored my hair making sure to cover grays several times to make sure they were good and saturated. Followed instructions, probably left on for 5-10 minutes longer due to application and getting ready for rinse, wash, etc. Once I was done and dried my hair, the reason I colored it were staring me in the face. Grays white and bright with no color sticking at all. I'm three weeks after color and my hair is more gray than when I was 4 weeks past due w/ color - and its dull, has no shine and looks totally flat and unhealthy - and gray. I will never purchase again. And now I'm stuck becuase I don't want to put more chemicals on my hair until at least 5-6 weeks. Have that to look forward to, six more weeks of flat, fading, super gray hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Leah D.
6 juillet 2023
Wrong color but…
POSTÉ PAR :
Leah D.
6 juillet 2023
Didn’t feel too damaging in my hair from what I can tell, but I’ve only done test strands to test the color. Haven’t found the right one yet, so haven’t done a full head of dye yet. Maybe next time….
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Leah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Carina L.
1er juin 2023
Farbe passt wieder nicht
POSTÉ PAR :
Carina L.
1er juin 2023
Und es greift die Haare mehr an, als der Kram aus der Drogerie
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carina L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Roxanne B.
17 avril 2023
Does Not Cover Grays Well
POSTÉ PAR :
Roxanne B.
17 avril 2023
after a few days, my grays are showing again
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Roxanne - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Sheri D.
15 avril 2023
Copper tone
POSTÉ PAR :
Sheri D.
15 avril 2023
Definitely colored the roots copper where the remaining length is lighter, closer to blonde
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheri - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Debby B.
4 avril 2023
Very strong smell of ammonia.
POSTÉ PAR :
Debby B.
4 avril 2023
Very watery formula, drips.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debby - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
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