Carole T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
LISA H.
16 avril 2020
Did Not Cover Gray
POSTÉ PAR :
LISA H.
16 avril 2020
The color itself was spot on and easy to use, unfortunately, it did not cover a fair amount of my gray. Very disappointed since I waited almost 2 weeks to receive this. Followed the directions to a "T", perhaps keeping it on longer to process? Unsure since it stated 30 minutes. Will have to re-color soon. Unsure if I would try this again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Carin S.
16 avril 2020
Not great at all
POSTÉ PAR :
Carin S.
16 avril 2020
Red color had a purple tint to it and way over complicated to use. I wouldn't use it again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carin S. - We truly appreciate your feedback, and we are so sorry to hear that our color and overall experience with us did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Daniela D.
16 avril 2020
Na ja
POSTÉ PAR :
Daniela D.
16 avril 2020
Also, ich muss sagen die Deckkraft war einfach Klasse.
Es war nur nicht so geworden wie ich es wollte.
Die Farbe war genau so wie die Farbe auf meinem Bild.
Ich hatte aber ein leuchtende, mit Farbaktienten gewollte.
Mehr ins Orang-Rote rein.
Die Farbe war einfach langweilig.
Sie sollte in die Richtung gehen wie das Irische Rot-Orange.
Die Farbe hatte keinen Glanz, sie sah stumpf aus.
Leider.
Den von der Deckkraft war ich echt überzeugt.
Und für das Geld hab ich etwas anderes erwartet.
Was noch gut war, war das mein Haar echt gesund aussah und nicht trocken wurde.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Daniela D. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Nazife C.
16 avril 2020
Habe leider Allergie bekommen
POSTÉ PAR :
Nazife C.
16 avril 2020
Habe allergische Reaktion gehabt deshalb würde ich es nicht nochmals kaufen
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nazife C. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Tina W.
16 avril 2020
Roots turned out brassy
POSTÉ PAR :
Tina W.
16 avril 2020
Although the overall colour is nice, my roots are quite brassy. It just didn't provide the coverage I need.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tina W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of our color application. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kacy E.
16 avril 2020
Not the right shade and no gray coverage
POSTÉ PAR :
Kacy E.
16 avril 2020
I spent a lot of time adding pictures, explaining what I was looking for. None of this was taken into account for my “custom” blend and I’m almost positive the shade was just sent as is with no customization. When I stated that the color didn’t work for me (was not even close to the shade I asked for, gave me hot roots, and didn’t cover grays) I was basically met with insinuations that I was too old to get the shade I wanted, the colorist stating that the models in the photos I sent “didn’t look like they were also trying to cover grays”. I’m 34. Maybe this is a good solution if you want exactly the shades they have available, but if you are looking for customization or the kind of consultation/thought you’d get in the salon, look elsewhere. I’m just gonna try blending my own with products from Sally’s, little tip that maybe these “master colorists” could use: when blending yourself, use the percent of a natural color (i.e, brown) corresponding to the percent of gray hair you have. So, for me I have about 20% gray, so I’m planning on using 20% brown, the rest bright red (my desired shade). Good luck! Hope your results work better than mine!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kacy E. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Joanne G.
16 avril 2020
My mistake
POSTÉ PAR :
Joanne G.
16 avril 2020
Please do not send me anymore hair color. I was under the impression your hair color was more natural ingredients and less chemicals. That is my mistake not yours. Everything else about eSalon was great but unfortunately I need a more natural ingredient hair color. Thank you for your time spent, Joanne G
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joanne G. -We truly appreciate your feedback here at eSalon! We are so sorry to hear that our color did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Tera M.
16 avril 2020
No!!! Don’t do it
POSTÉ PAR :
Tera M.
16 avril 2020
Turned my hair brassy orange. Never again.. now I’m screwed until the salons open up again
Not worth it, don’t do it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tera - We apologize for the delay in our response to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Simone
16 avril 2020
Farbe deckt nicht
POSTÉ PAR :
Simone
16 avril 2020
Die Anwendung ist sehr einfach, auch mit meiner sehr empfindlichen Kopfhaut gab es keine Probleme.
Aber: leider hat die Farbe nicht gedeckt. Die ersten Tage sah das Ergebnis noch ganz ok aus, daber bereits nach einer Woche war der Ansatz wieder deutlich sichtbar, fast wie vor der Anwendng.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Simone - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten es besprochen haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Giovanna G.
15 avril 2020
Still no good coverage.
POSTÉ PAR :
Giovanna G.
15 avril 2020
Not good gray coverage at all.
It seems like if si ask for one thing I don’t get the other one.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Giovanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Navpreet S.
15 avril 2020
It can get better
POSTÉ PAR :
Navpreet S.
15 avril 2020
I am not fully satisfied with the color of my hair, I think it can get better!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Navpreet - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michele B.
15 avril 2020
Did not cover grays
POSTÉ PAR :
Michele B.
15 avril 2020
I was very impressed with the delivery time, but the product fell short it did not cover my grays. I hope people have better luck because this really could be a great product
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Brittany H.
15 avril 2020
It’s far from medium blonde!
POSTÉ PAR :
Brittany H.
15 avril 2020
My hair is brown with a red/orange root tint! So unhappy right now.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brittany - We apologize for the delay in our reply to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cristina C.
15 avril 2020
No me gusto
POSTÉ PAR :
Cristina C.
15 avril 2020
No me cubrio bien las canas, y tuve problemas con
El
Envio, muy tarde y luego seur mal servicio
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Cristina: Gracias por escribirnos. Sentimos que el color no te hay cubierto las canas como esperabas y que llegase con retraso. Nos encantará poder revisar tu fórmula para darte una solución. Te acabamos de enviar un email con todo tipo de detalles.
POSTÉ PAR :
Kimberly M.
15 avril 2020
Aaaaaaacccckkkk
POSTÉ PAR :
Kimberly M.
15 avril 2020
So much of my hair fell out and the color I was left with was a dull reddish brown blahhhh. Never should have tried this
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kimberly - We apologize for the delay in our response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Liz M.
14 avril 2020
Bold and bright
POSTÉ PAR :
Liz M.
14 avril 2020
Plenty of product - great added things like 2 pairs of gloves and the stain wipe The colour was too bold for me and will need to tone it down - I also found the product very drying for my hair and used a lot of conditioner every wash since -
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Liz M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sue H.
14 avril 2020
Unsatisfactory
POSTÉ PAR :
Sue H.
14 avril 2020
I have only just used the first colour package and am not happy with the result as the colour is very dark AND before I had time to contact you to cancel any more products being sent I received the second package! This is very upsetting as I tried to cancel any other packages but could only delay the delivery date as there was no way on your system of stopping further deliveries. Please accept this message as my formal instructions that I do not wish to receive any products from you with IMMEDIATE EFFECT!
And you will remove all my personal and card details from your database on receipt of this message and will confirm by email that you have closed my account with you and that you will not take any further monies from my Bank Account. I am self-isolating at the moment so I am unable to return the second box at this time. I have tried on several occasions to call you but all lines are busy. Please respond ASAP - regards Sue Harding
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue H. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Caroline R.
14 avril 2020
Way too dark and not what I thought I was getting
POSTÉ PAR :
Caroline R.
14 avril 2020
My previous hair color, a box color, was a medium auburn I liked and received many compliments on. The color in my eSalon kit, applied according to their instructions, is a solid dark brown which looks unnatural and is not what I ordered. I am very fair, have very pale eyes and had natural auburn hair, which suited my coloring, for the first two decades of my life. This color makes me look older than I am and is way too dark for my complexion.
I am very unhappy with it and will not be ordering from them again. What I will be doing today and tonight is trying to remove the color so I can start over and use my box color again as it is less expensive and gives me the results I want.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Caroline R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTÉ PAR :
Nicole G.
14 avril 2020
Much darker
POSTÉ PAR :
Nicole G.
14 avril 2020
Much darker than anticipated, also more red than blonde.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Pierrette T.
14 avril 2020
One shade lighter please
POSTÉ PAR :
Pierrette T.
14 avril 2020
Cannot get used to the darker shade. I do like the color but wonder if it could be just a bit lighter. I would like that.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pierrette T. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Violeta M.
14 avril 2020
Color
POSTÉ PAR :
Violeta M.
14 avril 2020
No era el color que yo quiera
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Violeta: Gracias por escribirnos. Sentimos escuchar que tu color no haya resultado como esperabas. Nos dará gusto revisar tu fórmula y darte una solución. Por favor, revisa tus emails.
POSTÉ PAR :
Trista G.
14 avril 2020
No red at all
POSTÉ PAR :
Trista G.
14 avril 2020
Luckily my hair turned out close to my natural color, but that means 0 red tones.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Trista G. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. One of our Color Experts have been in contact via email to assist in this process!
POSTÉ PAR :
Toni J.
14 avril 2020
Color Too Dark
POSTÉ PAR :
Toni J.
14 avril 2020
This color was supposed to have red and mahogany in the brown but all I see is dark brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Toni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Bow P.
14 avril 2020
Didn’t Cover All my greys
POSTÉ PAR :
Bow P.
14 avril 2020
I really wanted this to work but it did it cover all my greys. I’ll try it one more time but if it doesn’t do the job I will not purchase any more.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bow - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Pamela B.
14 avril 2020
Awful
POSTÉ PAR :
Pamela B.
14 avril 2020
They literally sent me the wrong color and my hair was fire red. This is the fourth mistake and I’ve had it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pamela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Josephine D.
14 avril 2020
Unhappy
POSTÉ PAR :
Josephine D.
14 avril 2020
In the middle of my hair started turning grey within a week and a half I feel I should get my money back
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Josephine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kathleen M.
14 avril 2020
Not at all what I asked for
POSTÉ PAR :
Kathleen M.
14 avril 2020
I asked for a light -med blonde, I indicated that I wanted to be close to my current color, what I got was terrible!!! It’s red, brassy, ashy, and dark!!! And it’s dull as can be!!
The worst color ever! Never once did anyone get in touch w me before shipping, to discuss anything.
DO NOT RECOMMEND
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
JoAnn C.
14 avril 2020
My hair color
POSTÉ PAR :
JoAnn C.
14 avril 2020
My hair is too dark and very red. I am not at all happy with all this red
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
JoAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ilkya V.
14 avril 2020
Not for me
POSTÉ PAR :
Ilkya V.
14 avril 2020
did not like at all
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ilkya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Carolyn H.
14 avril 2020
Sorry
POSTÉ PAR :
Carolyn H.
14 avril 2020
I was unable to apply the color for an even look. I don't blame your product. The directions were great, and I'm pleased with the top color. I'm just not up for this challenge.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carolyn - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection.
POSTÉ PAR :
Melody M.
14 avril 2020
I really like the hair coloring kit
POSTÉ PAR :
Melody M.
14 avril 2020
I thought I would try shampoo and conditioner and also the leave in conditioner but the conditioner smells like hair coloring doesn't work still makes my hair dry the leave in conditioner doesn't work for my long thick and curly hair wasn't impressed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melody M. - We're truly sorry that our Universal Leave-in and Color Care Shampoo & Conditioner did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs!
POSTÉ PAR :
Kubra K.
14 avril 2020
The colour is amazing but...
POSTÉ PAR :
Kubra K.
14 avril 2020
I’m editing my review because it’s now been 2 weeks since I’ve done my colour and my grey are all out already. I thought the colour would last a bit longer than 2 weeks.
The colour and products are good but just don’t last as long as I would hope for.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kubra K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kathy M.
13 avril 2020
Color fix
POSTÉ PAR :
Kathy M.
13 avril 2020
I had a bad experience with my first shipment and so my salon expert sent another color however it basically was same as previous 'very frustrating 'cant afford to do anymore with it currently
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy M. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Emily L.
13 avril 2020
DO NOY BUY- Turned my roots orange
POSTÉ PAR :
Emily L.
13 avril 2020
Ordered light blonde and applied to my roots as instructed. Was horrified to see once washed that my roots had turned bright orange, which look horrific. Ladies do not buy this, go to the salon instead! Will cost me a fortune to rectify and has undone years of good work on part of my hairdresser! Highly unimpressed and will not be recommending to anyone!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emily L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Taydis L.
13 avril 2020
Good color
POSTÉ PAR :
Taydis L.
13 avril 2020
Color overall was good, did not work for my gray hair tho.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Taydis L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lucile W.
13 avril 2020
Why my color want color my gray hair
POSTÉ PAR :
Lucile W.
13 avril 2020
My color don't last. My gray hair is back after a week.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lucile W. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Erin M.
13 avril 2020
I bought this because I was told it does NOT have bad chemicals
POSTÉ PAR :
Erin M.
13 avril 2020
I'm so bummed. I am breaking out like crazy. I looked for a product that would not have the PPD additives or any harsh chemicals. Madison Reed promised that I would love this product and I've done nothing but scratch my head, my neckline and its even effecting my eyes, ears, forehead--basically everywhere. The presentation of product is nice, I like the color, although I wanted dark ash brown--the blue black is tooooooooooooooo dark. I didn't even put all of the color on. Once you go black, black you cant do anything else. The color was too much and I'm breaking out like crazy. So Madison Reed lied. They are just like any other product---full of harsh chemicals that will probably give me cancer. Not right that they lied.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Erin M. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had a bad experience with a hair product. However it seems that you have eSalon mixed up with Madison Reed. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Customer Service to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Charin R.
13 avril 2020
My color didnt come thru
POSTÉ PAR :
Charin R.
13 avril 2020
My color didnt came true
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Charin R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Bev J.
13 avril 2020
Not the color I wanted and expected
POSTÉ PAR :
Bev J.
13 avril 2020
The online experience was fine (up to a point, see below). The product was beautifully packaged. My hair felt good afterward - texture, coverage was good. But the color itself wasn't the rich, vibrant red I had wanted and expected. I think if I could have talked live with a colorist it would have been better. There were color choices on my screen that were not active because I'd been pre-assigned to certain tones...this from the short survey taken prior to my color being formulated.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bev J. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTÉ PAR :
Ganna M.
13 avril 2020
Ich bestelle die nicht mehr
POSTÉ PAR :
Ganna M.
13 avril 2020
Ich habe zweimal sogar zwei verschiedene Farben bestellt und habe nur schwarze Harrfarbe bekommen obwohl ich ein Mal Asche,und ein Mal Natur Gold Farbe bestellt.sehr Ergerlich
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ganna M. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
JOANNE L.
13 avril 2020
just ok
POSTÉ PAR :
JOANNE L.
13 avril 2020
I'd appreciate a refund. not as great as I thought it was going to be, just ok
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joanne L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Luigina L.
13 avril 2020
The roots are way too dark
POSTÉ PAR :
Luigina L.
13 avril 2020
Root are more black and way too dark
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Luigina L. - Thank you for reaching out to us here at eSalon! Upon reviewing your eSalon account, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Katrina L.
12 avril 2020
High hopes, sorrowfully disappointed
POSTÉ PAR :
Katrina L.
12 avril 2020
I was really looking forward to this product. I was so happy when it came and couldn’t wait to try coloring my hair for the first time. It didn’t change my hair color at all. I followed all the instructions but after applying all over my head, waiting 30 minutes, blending, and washing everything out, and drying my hair, nothing happened. Same color before and after, absolutely no change. Very upsetting waste of time and I hope I can get my money back. Unfortunately their custom color didn’t work on me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katrina L.- Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kimm
12 avril 2020
Lack of moisture
POSTÉ PAR :
Kimm
12 avril 2020
When I colored my hair it seemed to make my hair feel brittle & dried out
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kimm - We’re so sorry to hear that you were not satisfied with the after-effect of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Nicole D.
12 avril 2020
Not what I asked for
POSTÉ PAR :
Nicole D.
12 avril 2020
I asked for a neutral dark brown, it came out black...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Beatrice L.
12 avril 2020
Communication is poor
POSTÉ PAR :
Beatrice L.
12 avril 2020
My first color for my roots was way too light, so now my roots are much lighter than my prior color which looks odd. I requested a darker color for my next order and emailed several questions. I do not know how much darker my color should be. Although the site says we can have a personal consult, I see no way to arrange this. I never received a confirmation of my order (but then found on the web site that it had been placed -- but I would prefer to discuss how dark the color should be and not experiment). I have never received a response to any of my questions and no one has contacted me. Last, I have very dry, curly hair and prefer to use my own products to shampoo and detangle. There is no need to send me these items.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Beatrice L. - We’re so sorry to hear that you were unsatisfied with the miscommunication and the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Donna O.
12 avril 2020
Hair color
POSTÉ PAR :
Donna O.
12 avril 2020
I received the color and di my hair last night. I specifically said I did not want my hair to turn any kind of red, Its red not a dark red buts red. I had no blonde hair, I didnt want my hair to be that dark either. So please cancel my subscription. You told me i needed to use a different color and I did.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jessica B.
12 avril 2020
Didn’t cover again
POSTÉ PAR :
Jessica B.
12 avril 2020
I just colored 5 minutes ago and gray is not covered this has happened too many times will not use the product again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Anudari L.
12 avril 2020
Go with a drugstore dye, will do better
POSTÉ PAR :
Anudari L.
12 avril 2020
I was thoroughly disappointed with the eSalon experience. Everything came in pretty packaging and had my hopes up. I followed the instructions to dye my hair immediately. The dye did turn a pretty auburn/purple, the color I expected. The smell was very strong, gave me a headache. After I was done and washed everything off, all the color washed off! After I dried my hair, there was no hint of "dark brown purple pearl" or whatever. If anything my brown hair was a lighter shade of brown, which is probably just damage from the chemicals. The color didn't stay but the odor did! I kept getting headaches every time I washed my hair and the smell would come out more pungently for the next few days! What's more frustrating is that even though I saw no change in color that I wanted, my pillowcases got stained and my entire bedset is now ruined! I wanted to do something fun with my hair while stuck in quarantine and instead of going with a generic drugstore brand, I tried to play it safe with eSalon. I ended up burning my hair, a three day headache, and stained sheets which costs hundreds of dollars! Truly, just go with a store brand, at least it will dye your hair and is half the stupid price.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anudari L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had bad experience with our product and did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Cathy H.
12 avril 2020
Not very easy
POSTÉ PAR :
Cathy H.
12 avril 2020
The color last only 2 weeks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cathy H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sue A.
12 avril 2020
Tough greys?
POSTÉ PAR :
Sue A.
12 avril 2020
I was going fir a neutral light briwn. The salon team recommended I do a two step process with a gold filler first. Unfortunately this has left me with a very brassy light brown. Further it doesn’t cover my greys, just makes them brassy. It will wash out quickly . I’m frustrated as I either end up with very bleached white streaks when I get it professionally or I end up with a color that is not natural and very brassy when I do it myself. I’m wondering if I’ll just have to go a full year and grow out my natural color with lots of grey.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Birgit H.
11 avril 2020
Hält nicht
POSTÉ PAR :
Birgit H.
11 avril 2020
Hab die Farbe vor 3 Wochen aufgetragen jetzt nach 2tagen Sonne Gartenarbeit ist das ganze rot weg meine Haare sind jetzt nicht mehr rot sondern kommisch braun.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Birgit H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Roxann J.
11 avril 2020
Meh
POSTÉ PAR :
Roxann J.
11 avril 2020
The color was okay. The packaging was fancy and they did their best to impress me by sending 2 bottles with different peroxide volumes. Problem is that they got it totally backward. They wanted me to put the 15 volume on my roots and the 20 volume on the ends. How does that make any sense at all? Anything lower than 20 vol peroxide will not cover grey very well and having to mix 2 bottles is pointless and annoying. Not to mention that I was depositing color not lifting color so if they wanted to really impress me they would have sent 10 volume for the ends. Then they turned around and auto charged me for more color 10 weeks later without checking with me. In normal times, okay, maybe, but THERE IS A PANDEMIC GOING ON. I need my money for rent not hair color and the ONLY way to cancel is to call during business hours. This whole experience has turned into a huge hassle all around.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Roxann J. - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
POSTÉ PAR :
Brandie W.
11 avril 2020
Cute box and kit.
POSTÉ PAR :
Brandie W.
11 avril 2020
Still had reddish tint which I got this to avoid...but this kit was very cute and organized. It just didn’t add any color to my roots or seem to make a difference with my hair at all, just gave me a red tint to my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brandie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not reach up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jane C.
11 avril 2020
Product was damaged
POSTÉ PAR :
Jane C.
11 avril 2020
I was very eager to use this product because of the great reviews online. The box arrived damaged and color had leaked all over the instructions and my counter. It was unusable. I have sent 3 emails asking for replacement with no response. I would be willing to try again and adjust my review if you can send me undamaged product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jane C. - Thank you for your feedback! We are truly sorry to hear your order arrived damaged and any miscommunication. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lauren B.
11 avril 2020
Got the job done but definitely not salon quality
POSTÉ PAR :
Lauren B.
11 avril 2020
My hair is currently dried out and my roots are lighter than the middle of my hair but my ends are lighter than that, somehow. I have a bunch of shade differences that weren’t noticeable at first but have come to light as I’ve washed a few times. Overall, it got my roots done and no more greys but I’m not happy about how dried out it left my hair or the splotchy colors.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lauren B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Alexandra S.
11 avril 2020
Did not diminish the red tone in my hair
POSTÉ PAR :
Alexandra S.
11 avril 2020
I had light blonde highlighted hair. My natural color is a light ash brown. I had dyed my hair brown and my hair pulled through red/copper tones. I used this kit in hopes that it would rid my hair of the “shiny penny” color. It darkened the red color to a deeper red tone and faded quickly back to the dreaded copper shade.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alexandra S. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Romney A.
11 avril 2020
My Hair is tooooooooooo Dark
POSTÉ PAR :
Romney A.
11 avril 2020
I requested my hair to be lighter in the last order and it look lots darker, my hair is dark already I need my hair to look more red not dark.
after I apply my color I wanted to cray because I haven't had this dark color in years :( :(
I need my hair more RED not black.
my hair doesn't look like the picture I send it looks almost black and I don't like it. Romney Apodaca K.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Romney A. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of your color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michelle P.
11 avril 2020
Please CANCEL my subscription.
POSTÉ PAR :
Michelle P.
11 avril 2020
While I love the color, I don't like the burning sensation on my scalp which occurs for days days after my color as well as I my skin peeled along my hairline and scalp this last time. There is something in your product that does not agree with me. The last time I called in and spoke to my color advisor, she told me not to put the dye on my scalp and to try to avoid it. Really?? Hard to do when this is inevitable. PLEASE CANCEL NOW!! THANK YOU!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the after-effect of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Darlene P.
11 avril 2020
Color didn't match
POSTÉ PAR :
Darlene P.
11 avril 2020
It lightened some and covered the grays but my hair has an orange tint and isn't as light as was supposed to be
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Darlene P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Susan
11 avril 2020
Much too dark
POSTÉ PAR :
Susan
11 avril 2020
The color was not at all what I was expecting...nor did it match the color charts on the page....I know I will be coloring my own hair for awhile but I'm not sure I can trust ordering from you again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We’re so sorry to hear that the color did not meet to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Suzanne M.
11 avril 2020
This product is like wax
POSTÉ PAR :
Suzanne M.
11 avril 2020
I followed directions as specified. I jumped into the shower and start rinsing my hair and then my whole body is covered with something sticky/wax like. It was such a horrible experienced. I tried to wash it of my hair and it is still there...it took 45 min to remove it from my body. I ran out of hot water. Horrible, horrible...i want to cry. My body is still feels waxy and I wasn’t able to remove it from my hair. I can only image what this is doing to my shower drain. I’m gonna need a plumber.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Suzanne M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the texture of our color application. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
POSTÉ PAR :
Becky E.
11 avril 2020
Grey
POSTÉ PAR :
Becky E.
11 avril 2020
This color was perfectly matched and I loved it. However it did not cover my gray as well as a salon color or even drug store box color. I tried to get back on to my account to tell my colorist this but there was no way to send her a message. Disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Becky E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the grey coverage and the miscommunication, however we are pleased to know that overall you are happy with your color. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jana B.
11 avril 2020
Niemals wieder
POSTÉ PAR :
Jana B.
11 avril 2020
Habe alles nach Anweisung gemacht. Innerhalb der Einwirkzeit wurde das Haar extrem dunkel.... Oje dachte ich. Nach auswaschen und shamponieren alles ganz gut. Aber bereits beim trocknen sah ich extrem farbunterschiede von Ansatz und Resthaar.... Das geht gar nicht!!!! Bin total enttäuscht.... Kaufe lieber wieder im Fachhandel...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jana B. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Kristin G.
11 avril 2020
Color didnt cover grey
POSTÉ PAR :
Kristin G.
11 avril 2020
Color was ok but didnt cover grey for more than a week.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristin G. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Brittney R.
11 avril 2020
Very disappointed
POSTÉ PAR :
Brittney R.
11 avril 2020
Very disappointedI asked for more mahogany to be added to my color and they didn’t add any its even lessSo I’m not gonna even use the box I was just send I’ve used it twice before and I was unsatisfied. I gave him a third chance and they didn’t do the right one I hate to complain but very unhappy with the results
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brittney R. - Thank you for your feedback. We’re so sorry to hear that you were not satisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Michelle M.
10 avril 2020
Color was short lived
POSTÉ PAR :
Michelle M.
10 avril 2020
The last two boxes did not have the longevity of the first. Unsure what has changed, but quality is no better than what I can get at the grocery store.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Louise L.
10 avril 2020
Meh
POSTÉ PAR :
Louise L.
10 avril 2020
Color was nice but didnt cover gray roots. I asked for a little darker color, received same color. I'll try again and see what happens. Got better results from Sally's color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Louise L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Ellyn W.
10 avril 2020
Not happy
POSTÉ PAR :
Ellyn W.
10 avril 2020
I had canceled my membership due to the fact there wasn't enough dye sent after the 1st time. A couple of months later after constantly getting emails I decided to join again and they only sent 1 bottle rather then the 2 you receive when you 1st start. I have very long hair. Id I would have gotten the 2cd bottle for the 1st time I'd be happy due to the fact I havent colored my hair in months. So now im canceling again. I love the product but needed the initial 2 to begin again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ellyn W. - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color quantity. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Amber L.
10 avril 2020
Color ok but hair super brittle and dry
POSTÉ PAR :
Amber L.
10 avril 2020
This was very rough on my hair. My hair was so dry and harsh. I think there needs to be a stronger conditioner. I also do not want to continue if this is now $27plus each time rather than the $10.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amber L. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTÉ PAR :
Andrena M.
10 avril 2020
Did not cover
POSTÉ PAR :
Andrena M.
10 avril 2020
I was very excited about this but the color did not cover the grey and did not cover the highlights I had. Also the root color was darker than the end color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrena M. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Diana N.
10 avril 2020
Need color adjustment
POSTÉ PAR :
Diana N.
10 avril 2020
I need more red in the mix. I want an Auburn look with brown. A bit less mahogany.
Can we adjust this is my next order.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diana N. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lisa K.
10 avril 2020
Didn’t cover greys, very drying
POSTÉ PAR :
Lisa K.
10 avril 2020
I’ve used boxed hair colors in the past so I was familiar with the process. I followed the directions and kept it on for the specified time. I think there should be an option & directions to use 1/2 of the solutions as I wasted most of it & tossed it. Within 3 days I could see my greys again - not all of them, but it was definitely noticeable. It wasn’t like I had even washed my hair since I had colored it so there was no reason to have it fade. The system also dried my hair out terribly - it is coarse & dry by nature but it literally looked completely fried even though I put extra smoothing /conditioning product on it before drying.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa K. - Thank you for your feedback. Upon reviewing your profile, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can help you with!
POSTÉ PAR :
Janet V.
10 avril 2020
Didn't get what I asked for
POSTÉ PAR :
Janet V.
10 avril 2020
I selected Demi permanent and received permanent colour
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janet V. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Courtney W.
10 avril 2020
My hair is orange and blue
POSTÉ PAR :
Courtney W.
10 avril 2020
I filled out the forms. Followed the instructions. And the ends are blue green and the roots are orange
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Courtney W. - Thank you for your feedback. Upon reviewing your eSalon profile, we see that you have already discussed with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Alanna
10 avril 2020
Did not at all turn out like the advertised photo
POSTÉ PAR :
Alanna
10 avril 2020
This custom colour was depicted as being a dark purple. This dye absolutely did not turn out purple, but rather slightly reddened my already dark, red hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best! Please keep your eyes out for an email from us. We will be reaching out to you to make this right!
POSTÉ PAR :
Britney K.
9 avril 2020
Didn’t have any purple undertones
POSTÉ PAR :
Britney K.
9 avril 2020
I was excited to use this sadly there are no undertones
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Britney K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Ileina M.
9 avril 2020
Not close to color I chose
POSTÉ PAR :
Ileina M.
9 avril 2020
My hair ended up about two levels darker than what I chose and not in the least but copper either. Following the instructions to start at my roots and let them process first also gave me hot roots. My hair looks and feels terrible.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ileina M. - Thank you for your feedback! Upon reviewing your eSalon profile, we see that one of our Color Experts has already discussed with you to resolve your concern. Please, let us know if there is anything else we can help you with.
POSTÉ PAR :
Katie G.
9 avril 2020
Dark blonde
POSTÉ PAR :
Katie G.
9 avril 2020
I order lighter blonde but they went with my hair color which was fine but now my hair is dark brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katie G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Karin W.
9 avril 2020
zunächst zufrieden
POSTÉ PAR :
Karin W.
9 avril 2020
Das Mischen , anwenden, auftragen war einfach zu händeln.
Der erste Eindruck war genial, zwar etwas zu dunkel, aber hat gefallen.
Bereits nach 2,5 Wochen trat ein deutlicher rötlicher Ton hervor, nach 4 Wochen überwiegt ein rötlich bräunlicher Ton und gefällt mir überhaupt nicht. Das Haar sieht scheckig aus, von der eigentlichen Farbe ist nichts mehr vorhanden. Es sieht einfach nur noch aus wie eine schlechte Tönung. Ich bin enttäuscht.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karin W. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
POSTÉ PAR :
Georgia V.
9 avril 2020
So the wrong color
POSTÉ PAR :
Georgia V.
9 avril 2020
Also lost hair, it came out when rinsing the color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Georgia V. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been, and that you had hair loss after using our color. Our Color Experts have been in contact via email and will be happy to assist in this process!
POSTÉ PAR :
Jessica R.
9 avril 2020
Left my hair very dry
POSTÉ PAR :
Jessica R.
9 avril 2020
Color came out great but really dried up my hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
POSTÉ PAR :
Janette P.
9 avril 2020
Wrong color
POSTÉ PAR :
Janette P.
9 avril 2020
Color was nothing like described!!!!!
My hair turned out a black color
Had to pay more money to get it fixed!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janette P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Please, keep your eye out for an email from us for your next steps. We truly appreciate your feedback!
POSTÉ PAR :
Jennifer L.
9 avril 2020
HORRIBLE COLOR
POSTÉ PAR :
Jennifer L.
9 avril 2020
My color turned out NOTHING like the example pics. It’s a horrible orangey-red color. My roots are a reddish-brown, then the strands are a completely different color. I won’t ever use this service again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer L. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jean S.
9 avril 2020
Don’t purchase
POSTÉ PAR :
Jean S.
9 avril 2020
Don’t purchase, Do not purchase from this company once you try it when you try to cancel they will continue to charge you and send you more. Congratulations I had to cancel three different times. They refused to refund or except the product that had been unopened. Total rip off!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jean S. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Here at eSalon we are always happy to help in any way we can! Please let us know if you need further assistance.
POSTÉ PAR :
Elke S.
8 avril 2020
unseriös!
POSTÉ PAR :
Elke S.
8 avril 2020
Wie kann ich kündigen? Keine Antwort auf mail bekommen...sehr unseriös!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elke S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Via H.
8 avril 2020
Not as asked for
POSTÉ PAR :
Via H.
8 avril 2020
Please look at the email trail communication.
I specifically asked to avoid the orange tone and was worried about that. I have sent pictures, descriptions and engaged in discussion with the technician and still my hair is ORANGE.
Thanks but no thanks!
Via
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Via H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Lisa E.
8 avril 2020
Not quite right
POSTÉ PAR :
Lisa E.
8 avril 2020
I like the color but I wanted some blonde. I asked for strawberry blonde
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ulrike M.
8 avril 2020
Farbergebnis anders, als bestellt
POSTÉ PAR :
Ulrike M.
8 avril 2020
Qualität, Verpackung und Versand waren gut. Leider das Farbergebnis nicht (Mittelblond bestellt/Rotblondes Ergebnis). Habe dafür aber anstandslos eine Gutschrift erhalten und werde noch einen Versuch wagen. Die Farbmischung an sich stinkt ziemlich stark nach Ammoniak, die Haare fühlten sich nach dem Färben aber gut an und sind auch nicht kaputt. Ein wenig schwierig gestaltet sich der telefonische Kontakt - sehr schlechte Leitung (vielleicht Feuerland?), allerdings recht freundliche, wenn auch schwer verständliche Mitarbeiterinnen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ulrike M. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Sabine C.
8 avril 2020
Das Geld nicht wert
POSTÉ PAR :
Sabine C.
8 avril 2020
Blase farben , richt sehr stark , dekt nicht richtig graue Haare ab.
Haare wie Stroh
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sabine C. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Kelsey L.
8 avril 2020
Wanted ash blonde and got strawberry blonde
POSTÉ PAR :
Kelsey L.
8 avril 2020
My hair looks terrible and I can’t even get it fixed at a salon because they are closed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kesley L. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Doris E.
8 avril 2020
Farbe nicht wie gewünscht
POSTÉ PAR :
Doris E.
8 avril 2020
Leider war die Farbe viel zu rot, obwohl ich darauf hingewiesen habe. Sehr enttäuscht
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Doris E. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
vane
8 avril 2020
Tarda mucho en llegar
POSTÉ PAR :
vane
8 avril 2020
Yo hice el pedido el día 23 marzo, el día 6 abril me lo enviaron y a día 8 abril todavía no me a llegado.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Vane: Gracias por escribirnos. Sentimos que tu pedido no haya sido entregado. Estaremos encantados de poder revisar su estado y darte todo tipo de detalles. Revisa tu correo, te acabamos de enviar un email.
POSTÉ PAR :
Anita W.
8 avril 2020
My hair turned orange.
POSTÉ PAR :
Anita W.
8 avril 2020
I followed all of the instructions to a tee. But my roots are now orange. I think the at-home products don't work well for blondes. Disappointed!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anita W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Judy K.
8 avril 2020
Hair color
POSTÉ PAR :
Judy K.
8 avril 2020
I colored my whole head of hair. Roots first and then rest of hair. Still felt it was a little too dark but not bad. Then next day did highlights that really helped.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Judy K. - Thank you for your feedback! Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve this little concern. If you have any questions please let us know, we're happy to help!
POSTÉ PAR :
Tina
8 avril 2020
Not good color🤦♀️
POSTÉ PAR :
Tina
8 avril 2020
I got orange color😡😱. This is not the same color as I was expected. Sorry I am not going to order ever again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tina - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already discussed with one of our Team Member about this concern. Please, let us know if there is anything else we can do to help. We truly appreciate your feedback.
POSTÉ PAR :
Terry P.
8 avril 2020
Said light brown but it as Dark brown
POSTÉ PAR :
Terry P.
8 avril 2020
I wish I had not colored my hair with this color. Said light brown it wasn't, it was dark brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Terry P. - Thank you for reaching out to us here at eSalon! Upon reviewing your profile, we see that you have already discussed and resolved this concern with your colorist. Please let us know if there is anything else we can do to help! Thanks again!
POSTÉ PAR :
Barbara N.
7 avril 2020
Die Farbe entspricht nicht meinen Vorstellungen
POSTÉ PAR :
Barbara N.
7 avril 2020
Möchte mein Abo lündigen
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Barbara N. - Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
TerryAnn B.
7 avril 2020
Color blind
POSTÉ PAR :
TerryAnn B.
7 avril 2020
I asked for reddish brown and I got black hair. I’m very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
TerryAnn B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Lorsque vous visitez un site web, il peut stocker ou récupérer des informations sur votre navigateur, via des cookies ou des technologies similaires. Ces informations peuvent vous concerner, vos préférences ou votre appareil. Elles peuvent vous offrir une expérience web plus personnalisée. Parce que nous respectons vos préférences, vous pouvez choisir de ne pas autoriser certains types de cookies. Cliquez sur les différents titres de catégorie pour en savoir plus et modifier nos paramètres par défaut. Veuillez noter que le blocage de certains types de cookies peut avoir un impact sur votre expérience du site et les services que nous sommes en mesure de vous offrir.
Gérer les préférences en matière de Cookies
Conformément aux lois applicables en matière de protection des données personnelles, vous avez le droit de vous opposer à (a) la «vente» de vos données personnelles à des tiers, (b) le partage de données personnelles à des fins de publicité comportementale inter-contextuelle et (c) le traitement à des fins de publicité ciblée. Les cookies relevant de cette catégorie collectent des informations à des fins d'analyse, d'expériences personnalisées et de publicité ciblée (y compris sur les réseaux sociaux). Vous pouvez exercer votre droit d'opposition concernant les données partagées par ces cookies en utilisant ce commutateur. Si vous vous désabonnez, nous ne serons pas en mesure de vous proposer des publicités personnalisées en utilisant les données que ces cookies auraient collectées. Pour d'autres moyens d'exercer vos droits d'opposition, consultez notre Politique de confidentialité ou notre Avis de confidentialité pour la Californie.
Fonctionnel
Toujours Actifs
Ces cookies sont nécessaires au fonctionnement du site web et ne peuvent pas être désactivés dans nos systèmes. Ils peuvent être définis en réponse à des actions que vous effectuez et qui équivalent à une demande de services, telles que la définition de vos préférences de confidentialité, la connexion ou le remplissage de formulaires. Ils peuvent être définis par nous ou par des fournisseurs tiers dont nous avons ajouté les services à nos pages. En utilisant ce site, vos données peuvent également être transférées vers des pays en dehors de l'Espace économique européen sans un niveau de protection des données adéquat. Il se peut que vous ne puissiez pas exercer vos droits en relation avec les données et que les autorités étatiques aient accès à ces données. Vous pouvez configurer votre navigateur pour bloquer ou vous alerter de l'existence de ces cookies, mais certaines parties du site peuvent alors ne pas fonctionner.
Ces cookies doivent être activés pour regarder du contenu vidéo sur le site web. Activez ce commutateur pour activer les cookies afin de pouvoir regarder des vidéos sur le site. Notez que si vous activez les cookies vidéo, vous acceptez que les informations sur votre visualisation vidéo puissent être partagées avec des fournisseurs de cookies tiers, y compris les entreprises d'analyse, de publicité et de médias sociaux. Si vous ne souhaitez pas partager vos données de visualisation vidéo, n'activez pas les cookies vidéo.
Ces cookies nous permettent de compter les visites et les sources de trafic afin de pouvoir mesurer et améliorer les performances de notre site. Ils nous aident à savoir quelles pages sont les plus et les moins populaires et à voir comment les visiteurs se déplacent sur le site. Si vous n'autorisez pas ces cookies, nous ne pourrons pas surveiller ses performances en utilisant ces cookies.
Ces cookies peuvent être définis via notre site par nous et/ou nos partenaires publicitaires, y compris les sociétés de médias sociaux. Ils peuvent être utilisés pour établir un profil de vos intérêts sur la base des informations de navigation qu'ils collectent auprès de vous lorsque vous visitez un site Web, ce qui inclut l'identification unique de votre navigateur et/ou appareil Internet et vous montrer du contenu ou des publicités pertinents sur notre site et sur d'autres.
Merci d’accepter les cookies pour bénéficier de toute l’expérience. En cliquant sur « Tout Autoriser », vous acceptez le stockage de cookies sur votre appareil pour améliorer la navigation sur le site, analyser l'utilisation du site et aider nos efforts de marketing.
