Your product has turned my hair dark. I’m not sure why I’m being sent dark blond with an orange tint when I asked for light beige blonde. I quit this service.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marianne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
STACIA V.
22 février 2020
It was okay
POSTÉ PAR :
STACIA V.
22 février 2020
The kit needs to come with a few more stain removers. The cool toolset was a bad choice but your video talked me into it. I have been dying my hair for over 10 years. The color was good but I couldn't focus on coloring my gray, due to the application choice the video recommended.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stacia - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
POSTÉ PAR :
CHAR S.
22 février 2020
Great color but...
POSTÉ PAR :
CHAR S.
22 février 2020
Love the natural looking color, but it really dries out my hair no matter how much I condition it. I only color every 10 weeks but it does a number on my hair for several weeks following which is a real bummer cuz like I said I really like the color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Char - We're truly sorry that our Made For You customer color did not provide the desired results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Kristin S.
22 février 2020
Bad instructions, horrible colorist. Still gray.
POSTÉ PAR :
Kristin S.
22 février 2020
Got my first box in the mail yesterday and I was super excited to try today. Open up the box and found that the instructions they gave me were only for a root color and a 10-minute process for the ends when I clearly told them it would be an all over process that I needed. immediately picked up the phone to talk to one of their superb colorists to walk me through what I should do, and it was an epic failure. The girl on the other end of the phone barely had a pulse and zero customer service skill. over and over after I explain myself I kept being told that their suggestion was to only leave the color on 10 minutes on the ends no matter how many times I explain to her how persistent my grays were. I'm a blond that's about 75% Gray and I can tell the difference between blond and gray so I know when a color fails. I thanked her for absolutely zero help and went along to color my hair per their instructions so I didn't fry it. Even with 30 minutes on the roots as instructed, my temples and roots are still completely gray, Where the color did take on the rest of my hair for the 10 minutes it was being processed is burnt (but yes, blonde, for a week I'd guess, but it had absolutely zero coverage on the grays that frame my face. I will try to get a refund, but there's no way I'll do it again if they offer a replacement as their "guarantee." Buyer beware, you're not speaking to a stylist when you're calling in, they won't offer you any tips except for reading a script...if you challenge them with any question that is outside of their script all they tell you is "this is the only suggestion we have." Maybe they should hire "stylists" with a personality that show a little more excitement over the product, and add hype words to their script. "Yes! Sure! Happy to help! This is what I'd try!" Anything would have been better than the woman who I was interupting by my call.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristin - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Gitte D.
22 février 2020
Nice product and cheap
POSTÉ PAR :
Gitte D.
22 février 2020
I like the product but the colour i got wasnt what i expected it wasnt dark enough my hair colour is now a mix of light red and orange i wanted a darker red like mahogni dark red/brown,but it was worth trying something new and the price it good so are the product..
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gitte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Denise T.
22 février 2020
No me gusto
POSTÉ PAR :
Denise T.
22 février 2020
No me cubrio las canas me dicilusiono mucho esperaba un color q me funcionara y nada q ver no me cubrio ni nada las canas 😔
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Denise:-Gracias por escribirnos. Sentimos que la cobertura de canas no haya sido como esperabas. Nos encantará poder revisar tu caso y ofrecerte una solución. Te acabamos de enviar un email. ¡Saludos!
POSTÉ PAR :
Jamie M.
21 février 2020
Grays, Grays Everywhere
POSTÉ PAR :
Jamie M.
21 février 2020
I am loving the color, but it’s only lasting about a week before my grays start to show their ugly face again. This happened with my last coloring too so really I have only been 100% satisfied with the way my very first coloring lasted. I have debated canceling because the store box coloring lasts longer and covers my gray much better than this has and is less expensive.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
CHERYL L.
21 février 2020
Not for Me!
POSTÉ PAR :
CHERYL L.
21 février 2020
My requested pale / Nordic-type blonde shade is not what I received; instead, I have an almost pink / gold shade and most unflattering to my skin and eye color! The rinse made it worse.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Carole J.
21 février 2020
Poor gray coverage
POSTÉ PAR :
Carole J.
21 février 2020
Immediately after coloring my hair I saw gray hair around my face and within 1 week all my gray was clearly evident. Not happy with color coverage and shade!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Brandy M.
21 février 2020
Mixed feelings
POSTÉ PAR :
Brandy M.
21 février 2020
My hair looked great after coloring, very shiny and soft! My only complaint is that it did not fully cover my grays.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brandy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Jeanne M.
20 février 2020
Ammonia, overall color
POSTÉ PAR :
Jeanne M.
20 février 2020
The quality of the color is good but this product has a very strong ammonia smell that I cannot deal with. I also pre-treated my difficult grays 15 minutes before coloring the rest of my hair and 30% of these strands did not take the color.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jeanne - We’re so sorry to hear that you were disappointed by the results and smell of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sharon B.
20 février 2020
Color not taking
POSTÉ PAR :
Sharon B.
20 février 2020
It’s not so much of a bad review, it’s just that it didn’t take to my roots well enough. I’ve used another brand & it’s amazing. Yours cost way more but didn’t do the job. Not saying yours not good quality, it just didn’t give me what I want
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sharon - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Malén H.
20 février 2020
color tirando a rojizo y canas no cubiertas
POSTÉ PAR :
Malén H.
20 février 2020
Hola,
Habéis modificado el color, pero no en tono castaño. El color resultante es más rojizo y no pega nada conmigo, ya que queda artificial una raiz tan rojiza en mí.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Malén:- Gracias por escribirnos. Sentimos que tu color no hay sido como esperabas. Nos dará gusto trabajar contigo hasta lograr tu tono perfecto. Te acabamos de enviar un email.
POSTÉ PAR :
Kelly M.
20 février 2020
Didn’t cover my grey
POSTÉ PAR :
Kelly M.
20 février 2020
Absolutely didn’t touch my grey. I don’t want to use this again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kelly- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Stephanie J.
20 février 2020
Did not like
POSTÉ PAR :
Stephanie J.
20 février 2020
I didn’t care for the product...it didn’t seem to cover the gray sufficiently but only darkened and dulled my natural hair color. Will not be reordering.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
glenda O.
20 février 2020
Color not cover well
POSTÉ PAR :
glenda O.
20 février 2020
Smell amoniac to much
Sorry dont like company
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Glenda - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Jessica W.
20 février 2020
Lovely color
POSTÉ PAR :
Jessica W.
20 février 2020
I absolutely love the color but it washes out within a week. Really disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Verónica F.
20 février 2020
Tinte
POSTÉ PAR :
Verónica F.
20 février 2020
Esta muy oscuro, deja suave el cabello, pero no lo quiero castaño oscuro, quiero que sea Violeta, gracias por la buena labor que realiza
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Verónica- Lamentamos saber que se sintió decepcionado por los resultados de su aplicación de color. Nuestra Garantía de Felicidad de Color eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. Nuestros expertos en color se han puesto en contacto con usted por correo electrónico y estarán encantados de ayudarlo en este proceso.
POSTÉ PAR :
Susan L.
19 février 2020
Did not change color
POSTÉ PAR :
Susan L.
19 février 2020
I asked for the hair color to be more blonde and it surely was not
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Roswitha R.
19 février 2020
Allergie
POSTÉ PAR :
Roswitha R.
19 février 2020
Nach Auftragen der Farbe brennende Kopfhaut.also nichts für mich.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Roswitha R. - Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Jeder einzelne Kunde liegt uns sehr am Herzen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Andrea R.
19 février 2020
My roots turned orange
POSTÉ PAR :
Andrea R.
19 février 2020
My roots turned orange.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Joellen L.
19 février 2020
Not a fan
POSTÉ PAR :
Joellen L.
19 février 2020
The color is coming out quicker than the box. I am attempting to cancel my account.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joellen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Ingrid F.
19 février 2020
Grauabdeckung nicht optimal
POSTÉ PAR :
Ingrid F.
19 février 2020
die Grauabdeckung im Ansatz hat nicht funktioniert, die Haare sind nur hellblond geworden obwohl ich die Farbe schon länger als 10 min dringelassen habe.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ingrid F. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
POSTÉ PAR :
Natalie T.
19 février 2020
Disappointed
POSTÉ PAR :
Natalie T.
19 février 2020
Too drying, fading quickly with each wash. Kudos on being cruelty free though!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Natalie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Donna S.
19 février 2020
Darker color than I had
POSTÉ PAR :
Donna S.
19 février 2020
Color was too dark. I had asked for a lighter color and the developer was only a 20. Needed a 40. Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Daniele C.
18 février 2020
Wrong color
POSTÉ PAR :
Daniele C.
18 février 2020
I'm absolutely fuming, I ordered a dark blond ash but when I was done with the coloring, my hair look like a dark strawberry blond border line red, NOT ASH!! I will never order from this company ever again. I should have read the reviews before ordering, so many bad reviews!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Daniele - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cady M.
18 février 2020
Not sure if it was user error or not
POSTÉ PAR :
Cady M.
18 février 2020
I bought this to cover my roots by myself. I was worried about overlapping especially in the back where I can't see so I don't think I used enough or maybe didn't leave it on long enough because the color did not match my previous color (this was my 3rd color set and the same formula as the previous one) and still looked like I had darker roots. I'm hoping the highlight kit will fix this and if not, I'll probably go to a salon to get it fixed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cady - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Theresa A.
18 février 2020
3rd time wasn't a charm
POSTÉ PAR :
Theresa A.
18 février 2020
I continue to have issues with the color formula. Although I followed the directions precisely, my hair feels dried out and looks over processed. eSolon color isn't for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Theresa - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
May G.
18 février 2020
not happy
POSTÉ PAR :
May G.
18 février 2020
was so exited to use this product had high hopes.But my hair was just blk not nlue/black i asked for...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
May - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Craig k
18 février 2020
Didnt get correct color and customer service was not good
POSTÉ PAR :
Craig k
18 février 2020
I Tried to reach customer service by sending multiple messages since they give you that choice or a phone #. Sending a message is more convenient for me and I did not hear back in timely manner. I ended up calling since that was also listed as a way to contact them.I was told my color shipped. I told them it was wrong and was told by 2 different reps I REALLY SHOULD HAVE CALLED INSTEAD OF SENDING MESSAGES. (I sent 3 different messages) Then Esalon should take away the CONTACT info choice of sending a message if that wont get help or answere questions. Very disappointed in the color not being what I wanted but it could have been solved befor it was shipped if someone got back to me. I would have continued buying from esalon but to have 2 reps say I should have called was like saying it was my fault. They did Tell me to write return to sender on the box and put the package in mail and I will be refunded. The product,when done right is great but the customer service wont keep me coming back.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Craig - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Bridget R.
17 février 2020
Not covering grey
POSTÉ PAR :
Bridget R.
17 février 2020
I love the color, but Immediately after rinsing I can see greys. I’ve tried saving and reapplying more color to those spots, I’ve also left the color on longer than recommended in those areas...it just isn’t coloring my greys, which is the only reason that I color my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bridget - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Doris P.
17 février 2020
Falsche Farbe
POSTÉ PAR :
Doris P.
17 février 2020
Farbe war wie meine vorherige Haarfarbe und dazu noch viel dunkler. War sehr enttäuscht.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Doris P. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
dorothy S.
16 février 2020
Dark
POSTÉ PAR :
dorothy S.
16 février 2020
I do not like the color. It is way too dark. Does not even look brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dorothy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kathy L.
16 février 2020
Did not like!
POSTÉ PAR :
Kathy L.
16 février 2020
I ordered dark red mahogany for my hair, came out black with no red tones! Now I have to strip my hair color, thanks to eSalon! It also made my head very very very dry!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Maram Z.
16 février 2020
Not bad but not great either
POSTÉ PAR :
Maram Z.
16 février 2020
The colour came out darker and brassier than I would have liked, I will give it another try but I will abandon it if it doesn’t work this time
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maram - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Christine C.
16 février 2020
Ugh
POSTÉ PAR :
Christine C.
16 février 2020
Pretty color like alit but my hair in middle so dark and my roots and ends are so bright. I love color on ends and top but my other hair looks black. I followed a instructions. Exactly. Even in shower. So upset. Can't wear hair down now. So disappointed and embarrassed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christiane - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Cari D.
16 février 2020
Color
POSTÉ PAR :
Cari D.
16 février 2020
This is a good product but I like to change things up every once in while.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cari - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about wanting to change things up. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Angelia B.
16 février 2020
Does not cover grey hair
POSTÉ PAR :
Angelia B.
16 février 2020
I have tried your product twice now and both times I still had grey hair that was not fully colored.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angelia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Annette M.
15 février 2020
Grays came back after 1 week
POSTÉ PAR :
Annette M.
15 février 2020
Not happy with the results at all. I can get a better root fix with Clairol root touch up.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Courtney H.
15 février 2020
Fast fade
POSTÉ PAR :
Courtney H.
15 février 2020
Loved how simple and easy this process was. The color turned out great.. but faded super quickly! :/
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Courtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Janaya K.
15 février 2020
Minimum gray coverage
POSTÉ PAR :
Janaya K.
15 février 2020
Minimum coverage of gray.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janaya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Lucy W.
14 février 2020
Did the opposite of what I wanted
POSTÉ PAR :
Lucy W.
14 février 2020
I request was for a light blonde that would cover greys and eliminate the red tones from my hair.
This gave my hair an overall darker tone, and I’m now actually a red head...the greys are not covered at all, in fact, because my hair is now darker they stand out even more. Cancelling my account. Really disappointed. Would give zero stars if possible. Sticking to my £5 Superdrug lightest ash blonde.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lucy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Maie
14 février 2020
Balayage
POSTÉ PAR :
Maie
14 février 2020
I did my color that I love today followed by the balayage for the first time.
I like the effect it’s subtle but gives light to the hair. But the elastics that are included in the kit are not practical at all especially if you have very long hair. It’s difficult to take them out when you are done with a section and have to put your hair down and when your hands are not quit clean and full product to lighten your hair. Please go back to including hair clips.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maie - We're truly sorry that our Color Kit did not provide the easiest tools for coloring your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Angel J.
14 février 2020
Disgusted
POSTÉ PAR :
Angel J.
14 février 2020
I am completely mortified by the color!! You sent a new color to correct your first faux pas, and made it worse. I specifically asked for NO red, NOR red, NO RED!!! And, my hair is orange!!! Wtf is wrong with you people! I am putting a review on every social media!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
POSTÉ PAR :
Dawn Q.
14 février 2020
did not work
POSTÉ PAR :
Dawn Q.
14 février 2020
I had a consultation and explained what I was looking to do, but the color sent to me did not fix my problems.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Annalena P.
14 février 2020
Farbe leider nicht ausreichend
POSTÉ PAR :
Annalena P.
14 février 2020
Mir wurde die Farbe zugesandt, da ich es versäumt hatte, abzubestellen. Diesmal sollte es für den Ansatz sein. Deswegen erhielt ich für 26,-€!!! nur eine Flasche mit der Farbmischung. Für den Ansatz war es zu viel und für die Länge zu wenig Farbe. (Meine Farbe war inzwischen völlig rausgewaschen). Somit habe ich jetzt ein schlechtes Färbeergebnis. Schade.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Annalena P. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
chris R.
13 février 2020
colour was completely off
POSTÉ PAR :
chris R.
13 février 2020
I ordered this and was excited to try it out. Answered all the questions, sent in a photo of my hair style/colour. It took a while to arrive and I finally tried it out. Immediately as it reacted on my hair I could tell it was way too dark. I washed it out after 15mins (reco time was 30) to avoid it getting too dark. The colour is so wrong. It's dark brown, almost black and I had requested a warm med brown. Also, the fumes almost made me pass out. I will never use this again or trust ordering it online. The drugstore brand I have used in past is way better without the hassle and cost of this product. Super disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Wanda F.
13 février 2020
Help
POSTÉ PAR :
Wanda F.
13 février 2020
I’m still not pleased with the overall color. It still has a lot of red. I’m trying to achieve a golden blonde which I know is hard. It’s a pretty color with beautiful gold tones, but still too much red.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Wanda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Alina P.
13 février 2020
not the desired color
POSTÉ PAR :
Alina P.
13 février 2020
While the product itself is good and easy to use i isn’t reach the desired color. Instead of being Auburn it just looks black
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Patricia Y.
13 février 2020
Product received in open
POSTÉ PAR :
Patricia Y.
13 février 2020
My product received in an open box (seal was damaged) product could be seen. If there's an outer box to pack with the product that will be better.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients’ say. I will most definitely pass your suggestion along! Keep an eye on your inbox for more details.
POSTÉ PAR :
Marisol F.
12 février 2020
Color
POSTÉ PAR :
Marisol F.
12 février 2020
Me gusta el servicio que dan y la rapidez, el color es muy natural y con mucho brillo , en esta ocasión consiguieron un tono más claro que el anterior que me quedo mucho más oscuro a mi tono en ese momento ; sin embargo no han dado con el color que yo quiero para mi pelo y que era un aproximado al que yo ya tenía lo que me da mucha pena sobre todo por el brillo tan duradero que tienen sus productos
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marisol: - Muchas gracias por tus comentarios. Sentimos no haber conseguido el tono exacto que estabas buscando. Nos encantará poder revisar tu caso y darte una solución. De todas formas nos alegra saber que te gustan nuestros productos.
POSTÉ PAR :
Marsi W.
12 février 2020
Too dark
POSTÉ PAR :
Marsi W.
12 février 2020
😔 it turned out too dark. Not sure if the next color could make it lighter. Guess it's just cos of my natural hair color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marsi- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
sarah A.
12 février 2020
not the colour I wanted for the price it cost
POSTÉ PAR :
sarah A.
12 février 2020
I was looking for red colour, even spoke with a consultant on the phone and was assured this time it would be the fire red colour. it wasnt even close. I looked like a carrot. the price was to high for what you get. I went back to my hair stylist for a couple bucks more
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah- Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jess M.
12 février 2020
Color not as expected.
POSTÉ PAR :
Jess M.
12 février 2020
Color was off. Did not come out chocolate brown as expected.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jess- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Jajuanna I.
12 février 2020
No change
POSTÉ PAR :
Jajuanna I.
12 février 2020
Color smell was very strong
Didn’t change my hair color
Didn’t cover the grey
Was told I get refund if not 100% happy so how do I go about it??
But I did love the personal touch and the shipping box was neat cute and organized.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jajuanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Gail E.
12 février 2020
Great initial coverage but second time it didn’t cover the grays.
POSTÉ PAR :
Gail E.
12 février 2020
I was really pleased with the initial coverage. I chose a mahogany and it really covered my gray roots and highlights evenly.
But, the second order did not cover my gray roots well at all. I’ll be leaning heavily on my camp spray until I process again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gail - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Anisha M.
12 février 2020
Different
POSTÉ PAR :
Anisha M.
12 février 2020
It was different this time. Not all my grays got colored. The mix seemed thinner some how. It didn't stay on my hair like the previous months did.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anisha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Angela G.
12 février 2020
My hair is ORANGE!!!
POSTÉ PAR :
Angela G.
12 février 2020
My natural hair at the root is medium / dark blonde. I ordered the medium blonde color kit. I watched all the videos and followed the directions to the T. How did this happen?
I'm seriously regretting this decision to color at home with this product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lili K.
11 février 2020
Color muy oscuro
POSTÉ PAR :
Lili K.
11 février 2020
Este color que me ha mandado ustedes es muy oscuro y la diferencia entre el primer producto y éste que me lo ha mandado ahora es muy grande . Si no me puede hacer un color más acercado al primero que me envíe por lo menos el primero. Es que no me gusta tan oscuro. La primera ves ha sido genial solo que las canas se veía en una semana. Gracias
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lili: - Gracias por tus comentarios. Sentimos no haber cumplido con tus expectativas de color. Nos dará gusto poder revisar tu caso en detalle y así ofrecerte una solcuión. Te acabamos de enviar un email.
POSTÉ PAR :
Lori M.
11 février 2020
It’s ok
POSTÉ PAR :
Lori M.
11 février 2020
Bottom of my hair is perfect but my roots are too light w a tinge of red, which I do not like.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Larry T.
11 février 2020
Allergic to product
POSTÉ PAR :
Larry T.
11 février 2020
As per instructions, I tested the product on a small patch of skin. After 6 hours I had an allergic reaction.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Larry- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Bridget F.
11 février 2020
Nothing at all special
POSTÉ PAR :
Bridget F.
11 février 2020
Didn't do much for me. Left me with a drab, mousy color. Will be cancelling.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bridget- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
María Gracia D.
11 février 2020
Anulacion de reenvio de tinte
POSTÉ PAR :
María Gracia D.
11 février 2020
En que momento acepte envíos sistemáticos??
Me gustaría me enviara justificante de ello.Ya que solo hice un pedido,y en ningún momento firme por una continuidad.Ya dada orden Bancaria de no Pago a sucesivos envíos.Atentamente M.Gracia
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
María: -Gracias por escribrinos. Sentimos la confusión. Cuando realizaste tu primer pedido en eSalon.es, es probable que durante el proceso de pago hayas visto la opción de envío automático. Este es nuestro servicio recurrente llamado tu "Plan de Color". Con este plan recibes 20% de descuento en cada pedido, incluyendo todos los productos para el cuidado del cabello que ofrecemos. Es súper flexible, así que lo puedes activar, posponer o desactivar cuando quieras desde tu móvil u ordenador. De todas formas te acabamos de enviar un email.
POSTÉ PAR :
Debbie C.
11 février 2020
Doesn’t cover the grey on the sides of my hair. Color is good
POSTÉ PAR :
Debbie C.
11 février 2020
Need better gray coverage.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debbie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Deborah F.
10 février 2020
It’s fine but
POSTÉ PAR :
Deborah F.
10 février 2020
It came out I little too dark might have needed a lighter color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deborah - We apologize that your hair color wasn’t quite what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
emma M.
10 février 2020
My hair is too dark!
POSTÉ PAR :
emma M.
10 février 2020
The colour i ended up with is too dark. I wanted a copper brown shade and have ended up with a mahogany brown colour. Too dark and too red - rather disappointing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emma - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Holly H.
10 février 2020
Need more grey coverage
POSTÉ PAR :
Holly H.
10 février 2020
The color is nice but it needs to offer more grey coverage. I thought since I answered yes to greys in my profile questionnaire the formula customized for me would have offered grey coverage, but it did not.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Holly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Ronni A.
10 février 2020
Nope
POSTÉ PAR :
Ronni A.
10 février 2020
Not the color I wanted
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ronni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ekaterina V.
10 février 2020
It as awful
POSTÉ PAR :
Ekaterina V.
10 février 2020
The color is absolutely not what I expect to have. My hair turned red.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ekaterina - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Carla W.
10 février 2020
Color
POSTÉ PAR :
Carla W.
10 février 2020
Did not cover all the gray. Color already fading
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Addison J.
10 février 2020
the color
POSTÉ PAR :
Addison J.
10 février 2020
i ordered this color thinking it had a Violet tint which it does not. i was really looking forward to it and i am so unhappy. is it possible instead of a refund if i could have a color with a more purple tint?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Addison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Elizabeth M.
10 février 2020
Didn’t cover up my gray hair
POSTÉ PAR :
Elizabeth M.
10 février 2020
Sadly it just didn’t work for my grey hairs! After two days my greats were showing!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Christina A.
9 février 2020
Farbe ist gut
POSTÉ PAR :
Christina A.
9 février 2020
Die Farbe ist gut zu verarbeiten, das Farbergebnis ist git, aber der Geruch ist leider seh intensiv und unangenehm
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christina A. - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Silvia S.
9 février 2020
Leider nicht das gewünschte Ergebnis
POSTÉ PAR :
Silvia S.
9 février 2020
Der Rotstich in meinen Haaren ist immer noch verhanden und meine Haare fühlten sich nach dem färben sehr trocken und strohig an. Schade
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Silvia S. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Julie R.
9 février 2020
I really really wanted to like this
POSTÉ PAR :
Julie R.
9 février 2020
I colored my hair. I was excited by the color boost we had added. I modified to focus on roots and pull through at the end.
Color did not cover my grey! Well it did first week until washed twice. Grey's held burgundy color so was more like a highlight. But tonight 8 days post color, EVERY silver strand is visible.
Guess I need to call my hairdresser.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Judith D.
9 février 2020
Gray showing
POSTÉ PAR :
Judith D.
9 février 2020
Like color....but after only 2 weeks gray roots are showing by temples and color fading. Perhaps did not leave on long enough. Will try again plus will use your weekly conditioner.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Judith - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTÉ PAR :
Teresita S.
9 février 2020
Ugh, horrid
POSTÉ PAR :
Teresita S.
9 février 2020
My hair looks awful, waaaaay too dark, the end have a green tinge
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teresita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Taylor G.
8 février 2020
Did not match my color and left hair two tones
POSTÉ PAR :
Taylor G.
8 février 2020
After following the directions this color left my roots very bronzed and warm toned and when I put the second bottle on it tinted my ends a lot warmer than they were. Told stylist that my hair runs warm and to give me a darker color but they said I needed this after submitting a picture. I explained this happened in the salon and they had to redo my hair but they still insisted so all in all not happy. It also didn’t cover my grays as well As it should have. I liberally applied the dye to my roots. I was going for a dark ash.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Taylor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Julie E.
8 février 2020
Three colour hair
POSTÉ PAR :
Julie E.
8 février 2020
I had grey roots when my hairdresser daughter applied my colour. It came out a lovely dark brown colour. One wash later my roots are a gingery colour with chunks of grey. Very disappointed. Will have to visit a salon before my daughter's funeral next week as it looks embarrassing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Katherine B.
8 février 2020
It’s ok
POSTÉ PAR :
Katherine B.
8 février 2020
It’s ok but the cost is knot that good. So far this stuff hasn’t lasted any longer than store bought dye so I’m done with this high price stuff. Now all I have to figure out is how to stop it from coming to my house and me getting charged for it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katherine - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Danielle D.
8 février 2020
Not any better than any other hair color
POSTÉ PAR :
Danielle D.
8 février 2020
Not thrilled
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Danielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jacqueline P.
8 février 2020
Poor grey coverage
POSTÉ PAR :
Jacqueline P.
8 février 2020
And twice the price I normally pay.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Gabriele W.
7 février 2020
Welche Farbe bitte⁉️
POSTÉ PAR :
Gabriele W.
7 février 2020
Die Farbe kam als Ansatzfarbe an, und dann ohne Farbnummer bzw. Farbbezeichnung❗️Also blind vertrauen -und das ging dann auch voll daneben❗️
Das war mein 2. Versuch ❗️❗️
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gabriele W. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Teresa T.
7 février 2020
No Color
POSTÉ PAR :
Teresa T.
7 février 2020
I was very excited for this to come, and applied it as soon as the mailman left. Now that I’ve used it, I am extremely disappointed and frustrated because there is no visible difference in color AT ALL. Not even a slight color wash. I would not recommend this product even at the $10 price point.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Daniela H.
7 février 2020
Aburrida
POSTÉ PAR :
Daniela H.
7 février 2020
Todo llegó perfecto y súper rápido. Estaba muy emocionada por mi nuevo color, pero oh sorpresa! No pasó nada NADA.
Me cambio un poquitín el color pero no se nota y no obtuve buena cobertura a pesar de seguir todos los pasos tal cual.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Daniela H: -Sentimos muchísimo escuchar que no hayamos podido cumplir con tus expectativas de Color. Acabamos de enviarte un email para ofrecerte una solcuión.
POSTÉ PAR :
christi G.
6 février 2020
Changed and not for the good.
POSTÉ PAR :
christi G.
6 février 2020
I was a LOVER of your color but the last 3 shipments have been lighter in color and don't seem to hold up or cover my grey well. Did you change it? That is why I am not going to reorder but in the past, it was a miracle.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Birgit J.
6 février 2020
Schöne Farbe, aber...
POSTÉ PAR :
Birgit J.
6 février 2020
leider wäscht diese sich zu schnell raus. Nach knapp 3 Wochen war von der Farbe nicht mehr viel übrig. Das kann auch eine Farbe aus dem Drogeriemarkt und dafür brauche ich nur ein Fünftel bezahlen und komme genauso lange hin. Schade, aber für mich ist das kein Verkaufsrenner. Freundliche Grüße, Birgit J.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Birgit J. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Medi W.
6 février 2020
Nicht überzeugt
POSTÉ PAR :
Medi W.
6 février 2020
Farbton schwarz blau aber Kopfhaut hat jetzt rotbraunen schimmer vom blau auch nicht viel zu sehen graue Haare schimmern noch durch hab mehr erwartet mal gucken wie lange es hält hab für 12 wochen bestellt
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Medi W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheit-Garantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
ALISHA T.
6 février 2020
Never again
POSTÉ PAR :
ALISHA T.
6 février 2020
The color was too dark and too warm (red). They offered to adjust it and my hair is now BLACK with red highlights. No thank you, would have been better off to use Loreal or another box from over the counter than this.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alisha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Tracie J.
6 février 2020
Didn’t work
POSTÉ PAR :
Tracie J.
6 février 2020
This did not work for me bleached my roots doesn’t match my hair and I’m having to pay to have a professional to fix it. Please discontinue my service.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Rosi
6 février 2020
No quiero más envíos de tintes
POSTÉ PAR :
Rosi
6 février 2020
Por favor no me hagan mas envios de tintes. Ya anule mi cuenta. Gracias
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
It's been a week that I colored my hair, and I still have flashbacks about trying to rinse it out! I followed the instructions to the letter but when it came to rinsing it out, it was awful! It felt slimy and took a total of 45 minutes to get it all out. I hope it hasn't ruined my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
kim M.
5 février 2020
Not a colour I would have chosen
POSTÉ PAR :
kim M.
5 février 2020
I got this order because I didnt like the first order that came
This one is worse instead of being a Auburn red as I asked for it's got a weird purple tinge to it
Not what I wanted
Please cancel all future orders
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
debbie S.
5 février 2020
husband hates color doesn't look good
POSTÉ PAR :
debbie S.
5 février 2020
color doesn't look good cancel further order want refund
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Alexandria P.
5 février 2020
No change in color
POSTÉ PAR :
Alexandria P.
5 février 2020
I am very upset that I put dye on my hair just for it to look exactly the same. Yes, my hair is dark, but I put that information in and also uploaded pictures of my current hair assuming the colorist knew what they were doing. So if my hair was too dark to be colored I would have hoped someone would explain that to me. There is no difference in my color and I feel like I wasted time and money and inhaled chemicals for no reason. Highly disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alexandria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Roma S.
4 février 2020
Did not cover my gray hair
POSTÉ PAR :
Roma S.
4 février 2020
I’m very disappointed with the outcome of my hair coloring. The grey roots were not completely covered and to top it off the color that did stay is a reddish brassy red. I absolutely hate the red and in my original comment as I was filling up my initial order was how much I hated getting a reddish hue. I also indicated that I have hard to color grey hairs. I followed the instructions correctly and am jus so upset with the outcome.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Roma - We truly appreciate your feedback. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kassie K.
4 février 2020
Very disappointed in products and customer service
POSTÉ PAR :
Kassie K.
4 février 2020
I have a lot of gray and from the get-go, I told esalon I needed permanent color to combat the grays. After a couple months, I was still noticing my grays coming through soon after application (even washing with cold water and doing ALL the things that you’re supposed to do to get long lasting color), so I reached out and come to find out esalon is sending me temporary color. In what world is temporary color used to cover gray? None. They switched it to permanent after I reached out twice unhappy and guess what, shocker, I still was unhappy with the coverage. So I canceled. I do not recommend. You are probably getting hustled like I did.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kassie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Becky R.
4 février 2020
Something has changed!
POSTÉ PAR :
Becky R.
4 février 2020
I have loved eSalon hair coloring and have always had great results up until the last shipment. I have my hair dye on auto ship for every 10 weeks and I can normally go over those 10 weeks without noticing my gray showing before the next coloring. With the new formula, my gray is already showing and my next shipment has not even been shipped out yet. The product is not lasting as long on this new formula. I have added the hair tent to my order in case this happens with the next shipment. But, I will not continue to order the product if it is not going to cover my gray like it did before this last shipment. The benefit of coloring my hair myself is to save money. With me having to buy the color plus the hair tent, I may as well have it professionally done in a salon and not have to worry about doing it myself.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Becky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Kelsey C.
4 février 2020
Not quite what I was hoping for
POSTÉ PAR :
Kelsey C.
4 février 2020
I was really looking forward to a rich Dark purple/ blackish, But it ended up more red/brown with a tiny tiny tint of purple ... usually I’m blown away with the results of my colours but this time I was disappointed :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kelsey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Vanessa B.
3 février 2020
It did not take as well as I had hoped to my hair
POSTÉ PAR :
Vanessa B.
3 février 2020
I followed the directions, however it was not as dark as I had hoped it would turn out and does not cover my grays.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vanessa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
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