Katherin - Lamentamos mucho saber que los resultados de su aplicación de color no fueron de su agrado - que las puntas quedaron cobre naranja. Nuestra Garantía de Satisfacción con el Color de eSalon es un compromiso que siempre respaldamos, y trabajaremos con usted para ayudarle a lograr sus objetivos de coloración. ¡Por favor, esté atento a un correo electrónico nuestro con los siguientes pasos a seguir! Agradecemos sinceramente sus comentarios.
POSTÉ PAR :
Savannah A.
23 avril 2026
No modifications
POSTÉ PAR :
Savannah A.
23 avril 2026
I asked for a modification of my subscription color I had been getting. I wanted lighter overall color with more copper/red undertones. No substantial changes were made or atleast not the changes I had requested to be done.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Savannah- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Mary W.
23 avril 2026
Doesn’t cover the gray
POSTÉ PAR :
Mary W.
23 avril 2026
It’s a great product but it doesn’t cover the gray. The color so was matched with was lovely but it barely worked on my roots. The company sent me a replacement that was a darker color. I had the same problem! I followed the instructions to the tee. Unfortunately, it did not work. Nor did they stand by their 100% guarantee.
Bottom line… do not purchase if you expect the product to cover your gray roots!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dave J.
23 avril 2026
Don't cover my grey
POSTÉ PAR :
Dave J.
23 avril 2026
I ordered dark brown. After following the time for both bottles, my grey is not covered. It is not white. But it is 80% white. So, the grey is not turning 100% brown. The result sadly is no different than store bought.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
dave - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Margit S.
21 avril 2026
I mag nicht die Farbe
POSTÉ PAR :
Margit S.
21 avril 2026
I mag nicht die farbe, . Ich will nicht mehr
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margit - Vielen Dank, dass Sie uns hier bei eSalon kontaktiert haben! Es tut uns sehr leid zu hören, dass unsere Farbe Ihre Erwartungen nicht erfüllt hat. Unsere Color Happiness Garantie nehmen wir sehr ernst. Wir möchten gemeinsam mit Ihnen eine Lösung finden, damit Ihr Haar wieder optimal aussieht.
Bitte halten Sie in Kürze Ausschau nach einer E Mail von uns. Wir werden uns bei Ihnen melden, um die Situation zu klären und in Ordnung zu bringen!
POSTÉ PAR :
Laura T.
20 avril 2026
Dissapointing
POSTÉ PAR :
Laura T.
20 avril 2026
The colour didn't take to my greys. I had sent pictures in of my hair before and asked advice and stylist advised 6 (as chosen) would work. Left it on for the full time as per instructions. I had explained i wanted a root smudge, but there were no instructions for this part just apolication to roots only, if i had done this, i would have had a band, as i have highlights midlengths to ends, so i expected there to be instructions for blending. I had to do this by google and thankfully managed to successfully blend with no banding into my highlights but have been left with my greys still showing through on my roots. I sent a note through explaining all this and requested a refund as i have now had to book into a salon to sort it, but i have had no reply. Really dissapointing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello! I'm so sorry to hear you were unhappy with your grey coverage and color expectations. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Thank you for your email. We were closed over the weekend. We'll get back to you very shortly!
POSTÉ PAR :
Krista R.
16 avril 2026
Hair turned orange again
POSTÉ PAR :
Krista R.
16 avril 2026
I don’t know if something changed in the formula but my hair turned orange especially at ends and right at the roots where the gray was. Wish it wasn’t so
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Krista- We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Miranda N.
15 avril 2026
Received it after more than a month….
POSTÉ PAR :
Miranda N.
15 avril 2026
I received my order after more than a month, and the box was completely torn apart and damaged as well as the supplies inside. When I contacted customer support before I receive the package, they told me that I would have to talk to my local postal carrier and that it wasn’t their problem. If you’re going to be a hair product shipping service you probably should have reliable shipping. They did offer to send another box but at that point I wasn’t interested. It’s unfortunate because I had heard good things about esalon and was excited to try them.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Miranda,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Gabriella S.
13 avril 2026
No customer service
POSTÉ PAR :
Gabriella S.
13 avril 2026
I purchased this and was unhappy with it so contacted customer service. I have now contacted them twice and have received no response. Do not buy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gabriella S. - Thank you for your feedback! We're very sorry to hear that you didn't receive our emails. We have replied to every email, but if you did not see them in your regular inbox, they may have gone to your spam or junk folder. Please keep your eye out for a new email from us, we're happy to help in any way we can!
POSTÉ PAR :
Maj B.
13 avril 2026
Red-ish tint
POSTÉ PAR :
Maj B.
13 avril 2026
I chose this color in the believe that it would match my own dishwater ashy medium blonde. It was the coolest medium blonde in the chart. It has a distinct red tint though, which made my regrown roots seem even more grey than before. Needs a lot of adjustment to fit my natural haircolor and conceal my greys
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maj - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
patricia W.
12 avril 2026
paper cap on developer still not firmly attached
POSTÉ PAR :
patricia W.
12 avril 2026
I have used these products for many years now. However, in the last year the paper seal on the developer has often lacked a tight seal causing the products to develop too fast once mixed. Recently, my formula was changed to develop slower and adjust darker to prevent it turning red and washing out after one or two washes. This has helped, but the last bottle of developer was not tightly sealed which once again affected the final color. When I contact the company I am told that the products are acting as expected, but having used this for years, I can see a change when the cap does not come tightly sealed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist has received your feedback. They will review your comments and adjust your formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Naemi M.
7 avril 2026
Farbe passt nicht
POSTÉ PAR :
Naemi M.
7 avril 2026
Die Farbe ist viel zu dunkel, obwohl ein helles blond erwünscht war. Angeblich hätte man mir das Guthaben auch wieder gutgeschrieben, was nie passiert ist
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Naemi - Es tut uns sehr leid zu hören, dass der Farbton nicht wie erwartet ausgefallen ist. Bei eSalon stehen wir hinter unserer Color Happiness Garantie und möchten immer, dass unsere Kundinnen und Kunden mit ihrer Farbe zufrieden sind.
Bitte halten Sie Ausschau nach einer E-Mail von unserem Team, das sich in Kürze bei Ihnen melden wird, um die nächsten Schritte zu besprechen. Wir schätzen Ihr Feedback sehr.
POSTÉ PAR :
Judy C.
4 avril 2026
Did not remove warmth from color
POSTÉ PAR :
Judy C.
4 avril 2026
I was changed to a medium blonde ash to remove all of the warmth from my hair. It did nothing to it. It was a color correction from the first time. I’m just not satisfied at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Judy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michelle B.
30 mars 2026
Too light
POSTÉ PAR :
Michelle B.
30 mars 2026
The color came out a lot lighter than I wanted. But, the product didn't damage my hair and it became smoother.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jennifer E.
27 mars 2026
Demi-permanent
POSTÉ PAR :
Jennifer E.
27 mars 2026
I chose the demi-permanent hair color and while it gave a nice color for about a week, it quickly faded. I wash my hair every 2 days and after 8 washes, it significantly lost color and my old highlights started showing through. I'm going to try the ammonia free permanent color next and hopefully get better results.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We truly appreciate your feedback! I'm so sorry that your color faded. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Autumn D.
27 mars 2026
Not the shade I ordered
POSTÉ PAR :
Autumn D.
27 mars 2026
It turned out like almost a light strawberry blonde. I really wanted a vibrant coppery red. More orange copper than red and much more intense color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Autumn - We truly appreciate your feedback! I'm so sorry that your color was not as vibrant as you had hoped. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern, and the color has been adjusted. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sabine M.
20 mars 2026
Farbe verblasst sehr schnell
POSTÉ PAR :
Sabine M.
20 mars 2026
Ich benutze diese Coloration schon seit einigen Jahren. Mittlerweile habe ich festgestellt, dass die Farbe bereits nach 2-3 Wochen stark verblasst.
Ich wasche meine Haare alle 2-3 Tage.
Deshalb leider nur noch 3 Sterne.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hallo! Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren . Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Roz M.
19 mars 2026
Does not cover thick grey hair for 66 year old
POSTÉ PAR :
Roz M.
19 mars 2026
Absolutely does not do the job for 66 year old woman with thick grey hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I'm so sorry to hear you weren't happy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help adjust your color!
POSTÉ PAR :
Angie N.
18 mars 2026
Hate it
POSTÉ PAR :
Angie N.
18 mars 2026
Cancel my subscription!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Angie,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Raquel D.
15 mars 2026
Mixed Review
POSTÉ PAR :
Raquel D.
15 mars 2026
I had high hopes for this product. It definitely delivered in being the most gentle hair color I’ve ever used. No bad smell, relatively easy to apply and gentle on my hair. However, I was not satisfied with the root coverage. Most of my roots were still gray even after strictly following the instructions. The color I chose, a dark brown/purple tone had way too much red which led to brassy color where I part my hair on top. Undecided if I will continue to use this product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Raquel - We truly appreciate your feedback! We are so sorry to hear you did not get the gray coverage you need. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sandra B.
13 mars 2026
Cancelling
POSTÉ PAR :
Sandra B.
13 mars 2026
I wish to cancel my orders but somehow unable to do so. Please cancel immediately
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Sandra,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lisa W.
13 mars 2026
Slightly disappointed
POSTÉ PAR :
Lisa W.
13 mars 2026
Colour was too Red, also it faded & grey was visible after just 3 washes. Wouldn't use gain
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Renata W.
12 mars 2026
My greys come through always
POSTÉ PAR :
Renata W.
12 mars 2026
Colour is lovely but my greys always come through no matter how little hair I colour and how many parting I do. It nevers cover it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Renata- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Ingrid S.
12 mars 2026
Enttäuschend
POSTÉ PAR :
Ingrid S.
12 mars 2026
Die Farbe war furchtbar. Total orange, obwohl ich einen Braunton ausgewählt habe.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut uns sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Sarah W.
12 mars 2026
Red and medium brown
POSTÉ PAR :
Sarah W.
12 mars 2026
My hair did not turn a dark chocolate brown. Its a medium brown with red. I did not want red. I wanted a violet undertone.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Sarah,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Adrienne H.
11 mars 2026
Color was good, gray coverage was awful
POSTÉ PAR :
Adrienne H.
11 mars 2026
I spent an hour meticulously ensuring every hair I have was covered with dye. I followed the instructions to a T and was really sad to see most of my grays weren’t covered.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Adrienne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application even after carefully following instructions. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Kerstin
10 mars 2026
Nicht zufrieden mit der Farbe
POSTÉ PAR :
Kerstin
10 mars 2026
Leider fand ich die Anwendung und das Ergebnis nicht zufrieden stellend. Daher möchte ich mein Abo kündigen und werde wieder zum Friseur gehen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kerstin -Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Coloration enttäuscht waren. Unsere eSalon Color Happiness Garantie stehen wir immer voll hinter, und wir werden mit Ihnen zusammenarbeiten, um Ihre Haarfarbziele zu erreichen. Bitte achten Sie in Kürze auf eine E Mail von uns mit den nächsten Schritten! Wir wissen Ihr Feedback wirklich sehr zu schätzen.
POSTÉ PAR :
Jasmin H.
8 mars 2026
Farbton nicht erzielt
POSTÉ PAR :
Jasmin H.
8 mars 2026
Farbton komplett verfehlt. Meine Haare sind nun nach dem Färben Rostfarben anstatt Gold.
Ich finde das besonders schade, da ich in der Bestellung angegeben habe, dass meine Haare dazu neigen einen Rotstich zu entwickeln.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
POSTÉ PAR :
Alessia P.
7 mars 2026
Does not last
POSTÉ PAR :
Alessia P.
7 mars 2026
I have enjoyed getting my hair color to what I desire and the stylists have been great adjusting my color however it does not last. I get the permanent color and by the second wash the color is 75% faded even when using color protecting products.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alessia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not last. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jennifer H.
5 mars 2026
Still too copper red
POSTÉ PAR :
Jennifer H.
5 mars 2026
I have uploaded two photos to show the tint of the color … the photo with the really long hair is from years ago at the end of the summer after my color had lightened and it is still darker than the second photo I uploaded tonight. I love the shine and coverage of the color but I wanted to go dark chestnut brown to cover the brassy copper red from the last color I was sent. So I need a dark toner or start from scratch again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re so sorry to hear that your color result turned out more copper/red than expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
POSTÉ PAR :
Christina N.
3 mars 2026
Didn’t cover gray
POSTÉ PAR :
Christina N.
3 mars 2026
I have thick course grays. I saturated it and it did not cover it. I think it would be okay if you have fine hair. I’ll have to dye it again to get those grays covered!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Kathy C.
2 mars 2026
Doesn't cover my most stubborn grays.
POSTÉ PAR :
Kathy C.
2 mars 2026
My gray hair is primarily in the front of my ears. No matter how long I leave the brown dye on, when the shampoo is over, the hair in this area is not brown like the rest of my hair. It's a very weak shade of brown that's mostly gray. Within one wash it's back to fully gray. Disheartening.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Jody B.
20 février 2026
Covered grays for 3 1/2 days!
POSTÉ PAR :
Jody B.
20 février 2026
Looked good for 3 1/2 days!
Not happy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jody - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not last. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Brianna K.
20 février 2026
Wrong color
POSTÉ PAR :
Brianna K.
20 février 2026
I asked for a dark brown color with violet. My hair was already dark brown but I wanted to cover greys and add to it. The hair color I got lightened my hair and gave me a brassy look. Also some of my greys were not covered.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Brianna,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Louise G.
19 février 2026
Not what I requested
POSTÉ PAR :
Louise G.
19 février 2026
The colour was not what I requested. It was way too dark and a different shade.
It was not auburn but a dark brown.
Product was nice and my hair did look glossy….just a shame that it wasn’t the colour in requested
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Louise G. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTÉ PAR :
Caleigh D.
16 février 2026
Hair glowed
POSTÉ PAR :
Caleigh D.
16 février 2026
As a first pack got the deal of two sets. 1st one was ok, when used second to freshen color turned a bright glowing orange. It was awful
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Caleigh D. - Thank you for your feedback. We are so sorry for the confusion, but your first order included two bottles of hair colour for a single application, with a special formula for the roots and one for the ends. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Emma A.
16 février 2026
Cancelled subscription
POSTÉ PAR :
Emma A.
16 février 2026
I have just cancelled my subscription. A very convoluted process to do so. It is hard to find where to even start and it takes around 6 different clicks. Clearly set up to try to trick you into staying which left a very bad taste in my mouth. Also postage of £5.95 is insane - the method they use, Royal Mail 48 Tracked, is £3.55 for this weight.
The colours are ok but I have found better at Boots for less than half the price.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emma - We’re really sorry to hear about your experience. We never want canceling to feel difficult, and your comments about the process and shipping costs have been noted and shared with our team.
We’re glad you found the color okay, though we’re sorry we weren’t the right fit for you. Client feedback helps us continue improving our service and products.
POSTÉ PAR :
Tracey O.
15 février 2026
Colour
POSTÉ PAR :
Tracey O.
15 février 2026
I went for ash blonde and expected it be be blonder, more brown??? I went by the book, can you send me your colour chart again so I can chose a different shade
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Christine W.
15 février 2026
Terrible
POSTÉ PAR :
Christine W.
15 février 2026
Second time not what I wanted. Color is pink in areas, and bright red in others. Very disappointed. Never buying again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Christine,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Tanya S.
14 février 2026
Not the colour I expected
POSTÉ PAR :
Tanya S.
14 février 2026
I was very disappointed with the outcome of my hair dye.
I had followed instructions when picking my colour to become light/ash blonde.
It coloured any blonde I did have and my whole hair is now brown.
Still struggling trying to get used to the shock
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tanya - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Chanelle S.
9 février 2026
Disappointed
POSTÉ PAR :
Chanelle S.
9 février 2026
The colourist has made the roots colour and ends colour two different colours my roots are more natural ginger brown and my ends have patchy vibrant red throughout it. I have noted this on my previous order that both the roots and ends colour would need to be the same and coloured my hair today to see my long hair patchy throughout. Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chanelle -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Dagmar W.
9 février 2026
Entspricht nicht meiner Vorstellung
POSTÉ PAR :
Dagmar W.
9 février 2026
Ich wollte ein schönes Kupfer, stattdessen ist es kackbraun geworden. Und dann hat man hier plötzlich ein Abo abgeschlossen ohne davon zu wissen. Nie wieder!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dagmar - Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbanwendung enttäuscht waren. Unsere eSalon Color Happiness Garantie steht für uns an erster Stelle, und wir werden gemeinsam mit Ihnen daran arbeiten, Ihre Haarfarbziele zu erreichen. Bitte halten Sie Ausschau nach einer E Mail von uns mit den nächsten Schritten. Wir schätzen Ihr Feedback sehr.
POSTÉ PAR :
Tracy B.
9 février 2026
Purple?
POSTÉ PAR :
Tracy B.
9 février 2026
My colour set was supposed to be dark brown (red copper). Not at all delighted to have followed instructions, and end up with magenta roots wherever I had grey, and then no evident colour on the rest of my hair. The top of my hair has ridiculous purple streaks that abruptly stop, and then my regular colour starts. Thankful I ordered a demi permanent bc it's really bad.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Susan H.
9 février 2026
Definitely not in the blonde family
POSTÉ PAR :
Susan H.
9 février 2026
I ordered a dark blonde and this turned out into a very dark brown color. I couldn't be not disappointed and not I'm stuck with a super dark color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We truly appreciate your feedback! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tammy A.
7 février 2026
Too light
POSTÉ PAR :
Tammy A.
7 février 2026
Was hoping for a darker color. Somewhat depressing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Tammy,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Emily W.
7 février 2026
Did not cover all gray
POSTÉ PAR :
Emily W.
7 février 2026
Didn’t do a great job covering the gray hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emily - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Teresa S.
7 février 2026
Great hair color the toner ruined my hair
POSTÉ PAR :
Teresa S.
7 février 2026
I have never had a disappointment with my hair color. The toner I got with my last order changed my hair color to a awful red.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tanya M.
4 février 2026
Charged without authorisation
POSTÉ PAR :
Tanya M.
4 février 2026
Just phoned customer services to stop an order that I did not authorise for £71 (hair dye and other hair products). They responded with that's it's too late to cancel as the items are already shipped and it will be at my expense to return the product. I have previously tried to cancel these products but it's near impossible on the website, and you can only delay, for these dates to creep up and you get charged again. I explained this, and the customer services were less than helpful so when I explained that I'll be writing a review on how customers are held ransom to maintain orders without authorisation or an ability to cancel online, her response was "you do that". I was going to keep ordering the hair dye, but after this response, I absolutely will find an alternative option as this isn't an inexpensive product. Be careful!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tanya M. - We are very sorry to hear about your experience and understand how frustrating this must have been. Unfortunately, your order had already shipped and was no longer eligible for cancellation. We understand this is disappointing and will be reaching out to you by email to follow up and assist further. Please keep your eyes out for an email from us shortly, we want to make this right!
POSTÉ PAR :
Jordan D.
1er février 2026
This color did not last
POSTÉ PAR :
Jordan D.
1er février 2026
This was way too light and did not last.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jordan - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Lissy L.
1er février 2026
Did not cover greys
POSTÉ PAR :
Lissy L.
1er février 2026
Unfortunately the product did not cover my greys as I had hoped.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lissy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Renee P.
1er février 2026
Not as good as it use to be
POSTÉ PAR :
Renee P.
1er février 2026
My last order was really bad. It barely lasted 8 days and I didn't wash it after dyeing it. My white hairs were still lighter then the rest of my hair. The color seemed darker then usual. The color didn't seem to attach to the white strands. The dye rubbed off on my silk pillowcase.
I did receive a free box, not sure if that was the problem, but I have noticed in the past 2 years the dye now barely lasts 2 weeks and the color doesn't adhere to the grey as well as it use to. I use to be able to go 2 months before my white hair started to show again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Renee - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Pat P.
29 janvier 2026
Not covering grays entirely
POSTÉ PAR :
Pat P.
29 janvier 2026
I like the color but I am still struggling with it covering my grays at the tempLes. When I get it done at the salon, it covers just fine.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Pat,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jennifer P.
29 janvier 2026
Color problem
POSTÉ PAR :
Jennifer P.
29 janvier 2026
The color was too light. I wanted a deep vibrant red. Like burgundy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear your color ended up being too light. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
S H.
29 janvier 2026
Think carefully and research before you buy!
POSTÉ PAR :
S H.
29 janvier 2026
For the second time I have had my hair ruined by eSalon, I expected the colour I chose to be lighter than my natural dark brown. Not only did it not lighten my hair at all it left a red tinge on it, certainly not the golden brown colour shown on the website. Had I previously dyed my hair I could perhaps understand, but my hair was completely natural, the company is not transparent about the products and gives expectations they have no hope of achieving. I was told after contacting them that my hair will not lift using the colour as it is dark brown, why oh why then are they offering me a colour that has no hope of working! Think carefully before you ruin your hair with these products!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
S. H.—We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ines K.
28 janvier 2026
Naja…
POSTÉ PAR :
Ines K.
28 janvier 2026
Anwendung Erklärung sehr gut.Aber leider fiel die Farbe nicht wie gewünscht aus.Eigentlich für mich verständlich. Also sollte man nicht solche Versprechen machen.Und dann habe ich eine Lieferung übersprungen um die erste Haarwäsche abzuwarten aber leider wurde das nicht berücksichtigt.Und schon wieder wurde eine für mich falsche Mischung versendet.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ines - Vielen Dank, dass Sie sich an uns bei eSalon gewandt haben! Es tut uns sehr leid zu hören, dass unsere Farbe nicht Ihren Erwartungen entsprochen hat. Unsere Color Happiness Garantie nehmen wir sehr ernst. Wir möchten gemeinsam mit Ihnen eine Lösung finden, damit Ihr Haar wieder optimal aussieht. Bitte halten Sie Ausschau nach einer E Mail von uns in Kürze. Wir werden uns bei Ihnen melden, um das in Ordnung zu bringen.
POSTÉ PAR :
Cyndi G.
25 janvier 2026
Hair color
POSTÉ PAR :
Cyndi G.
25 janvier 2026
Did not last like it used to. Started washing out with first shampoo and I used shampoo for color treated hair that I used 10 years ago when I purchased your product. I would like my next order a shade or two darker than last order please
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cyndi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Robin F.
25 janvier 2026
First application
POSTÉ PAR :
Robin F.
25 janvier 2026
Not covering my gray.
So messy!
Not happy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Nicole C.
21 janvier 2026
New color
POSTÉ PAR :
Nicole C.
21 janvier 2026
Ii love the product itself but was a little too orange. The company is so awesome that they have offered me a free color set to fix my color the exact way that I choose.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We truly appreciate your feedback and so sorry to hear that the color was too orange. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Enrica D.
21 janvier 2026
Enrica
POSTÉ PAR :
Enrica D.
21 janvier 2026
Die Produkte sind zweifellos gut und es wird viel Sorgfalt darauf verwendet.
Ich verwende die ammoniakfreie Coloration, allerdings verlieren die Haare bereits ab der dritten Haarwäsche am Ansatz an Farbe, sodass das Grau wieder sichtbar wird. Zusätzlich wirken die Haare am Ansatz beschwert und werden sehr schnell fettig. Vielleicht ist diese Art der Coloration für mich nicht geeignet.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Enrica -Es tut uns leid zu hören, dass Sie von der Grauabdeckung Ihrer letzten Farbbehandlung enttäuscht waren. Ihre Zufriedenheit ist uns wichtig, und wir nehmen unsere Farbgarantie sehr ernst. Bitte achten Sie auf eine E-Mail von uns, damit wir das Problem umgehend für Sie lösen können. Wir bedanken uns herzlich für Ihr Feedback und die Möglichkeit, das Problem zu beheben!
POSTÉ PAR :
Michele H.
17 janvier 2026
Terrible
POSTÉ PAR :
Michele H.
17 janvier 2026
I was sent two totally different colors in my first order. It was bad, really bad. Would not recommend. Ever.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sharim A.
16 janvier 2026
Good product, decent service, but not what I expected
POSTÉ PAR :
Sharim A.
16 janvier 2026
I have been struggling to figure out what score to give to this review. Yes the product is great. It left my hair shiny and healthy but the biggest issue is that it made my hair darker and I never wanted my hair to go darker. So now my very long virgin hair has been messed up because either I have to use a colour remover, wait for it to wash out or get highlights The original solutions given by the colorist were not great to be honest and also when I asked a direct question of what type of colour was I supposed to be getting I never got a real reply. It has still not explained to me why my hair ended up being so much darker when theoretically I went for a colour that it’s lighter than my natural hair colour so maybe if you want to darken your hair this is a great product. If you wanna go lighter, I will have my reservations. Something went wrong and I still cannot figure out where it went wrong. Would I try it again? Probably not. Do I regret it? Not really? I only paid £12 but if I had paid a lot more I would definitely have asked for some sort of compensation so I can get my hair professionally fixed but I only paid £12 it’s not worth it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to make it right! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Maria M.
15 janvier 2026
Wasn’t
POSTÉ PAR :
Maria M.
15 janvier 2026
That’s wasn’t the color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Maria,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Caroline R.
14 janvier 2026
I didn’t receive it
POSTÉ PAR :
Caroline R.
14 janvier 2026
I didn’t receive the products and despite requesting them to be resent I have not received any products or a refund
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
We truly appreciate your feedback! Upon reviewing your profile, I see that you have already worked with one of our Color Experts to resolve your concern. If you still need help on the matter, just drop us an email; we are happy to help!
POSTÉ PAR :
Michelle S.
14 janvier 2026
Farbe deckt ja mal überhaupt nicht
POSTÉ PAR :
Michelle S.
14 janvier 2026
Hatte vor einem Jahr bei esalon bestellt und die perfekte Farbe erhalten, zwischendurch wurde wahrscheinlich was an der Rezeptur verändert nun deckt sie einfach überhaupt nicht mehr (habe Schwarzbraun bestellt und gerade meine Haare gefärbt und mein Ansatz hat sich einfach null verändert). Was auch immer ihr getan habt, macht das bitte rückgängig. Bis dahin werd ich hier leider nicht mehr bestellen. Ist sehr schade, da ihr wie gesagt am Anfang die perfekte Farbe für mich hattet und dann auch noch PETA verifiziert, ab jetzt werde ich wieder zur Konkurrenz greifen müssen. Echt sehr sehr schade, aber hoffe euer Profit stimmt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle -Es tut uns sehr leid, dass Sie mit dem Ergebnis Ihrer Farbbehandlung unzufrieden sind. Wir stehen voll und ganz hinter unserer eSalon Color Happiness Guarantee und werden gemeinsam mit Ihnen daran arbeiten, Ihre Haarfarbenwünsche zu erfüllen. Bitte achten Sie auf eine E-Mail von uns mit den nächsten Schritten! Wir bedanken uns herzlich für Ihr Feedback.
POSTÉ PAR :
Loriann W.
10 janvier 2026
Didn't color the grey
POSTÉ PAR :
Loriann W.
10 janvier 2026
I was disappointed in the results. The grey did not cover. I had to purchase a store product to cover it.
Too expensive for no results.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Loriann,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Natasha P.
10 janvier 2026
Weak colour
POSTÉ PAR :
Natasha P.
10 janvier 2026
Very mild coverage. I don’t have any greys and found that this was by far one of the worst colourings I’ve had. It threw a strong shade of red even though I specifically asked for a medium brown. Disappointing at the least.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Natasha P. - Thank you for your feedback. We're so sorry to hear that you are disappointed by the coverage of your hair colour and the shade. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTÉ PAR :
Noémi S.
9 janvier 2026
Not satisfied at all.
POSTÉ PAR :
Noémi S.
9 janvier 2026
I didn't have any colour on my hair, I was asking for a lighter, ash colour. However the end result was a lighter colour with orange / red effect. I said okay, I will give a second chance, asked them to make it lighter with ash. I also attached photos. They said it can be a bit lighter but not much. The result was exactly the same, nothing changed, it looks orange and ugly. I need to go the hairdresser to fix it...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Noémi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Natasha W.
9 janvier 2026
Looks lovely at first
POSTÉ PAR :
Natasha W.
9 janvier 2026
The colour looks great at first but after 2 washes it seems to wash out (permanent hair colour)
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Natasha - Thank you for your feedback! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Colours, we may have a simple solution for you. Our Colour Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further.
POSTÉ PAR :
Elizabeth W.
9 janvier 2026
Very disappointing
POSTÉ PAR :
Elizabeth W.
9 janvier 2026
Was hoping for something even better than a drugstore box color but this is definitely a worse color for me. All I notice is that it gave my roots a more reddish hue which was not what I wanted at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - We’re so sorry to hear that your roots had more of a reddish hue. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Margot W.
8 janvier 2026
Poor grey coverage
POSTÉ PAR :
Margot W.
8 janvier 2026
Did not adequately cover grey hair. Was better than pre application but not by much. I liked the fact there was no scalp irritation and the smell of product was minimal. I wouldn’t continue with this product unless next kit addressed the grey situation!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margot - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Glenda F.
7 janvier 2026
Specialized formula
POSTÉ PAR :
Glenda F.
7 janvier 2026
Did not color my roots in the front.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Glenda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
carol H.
5 janvier 2026
Color
POSTÉ PAR :
carol H.
5 janvier 2026
The mahogany added into the color looks awful when my hair is done. Very dark and want to have lighter natural looking auburn as my overall color when I am finished. I haven't used the last 2 boxes and will try one of them again this week but have not been happy with the darkness as does not look natural on me. I am used to the light to medium auburn with some lighter highlights
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol -We’re so sorry to hear that you were disappointed by the results of your color application - that the color was too dark. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Carmel M.
2 janvier 2026
Colour to dark
POSTÉ PAR :
Carmel M.
2 janvier 2026
I found communication in the ordering process, very difficult because the email thread went too long and the emails got mixed up. The colour ended up being too dark and dull.
Very disappointed with Luke’s response. Standard response claim the customer
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Whilst I asked for a slightly darker shade this time because the original color didn't cover the gray at the roots it was very dark and didn't cover the grey around the hairline or at the temples. 😔
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teresa - We are sorry to hear that you were disappointed by the grey coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Doris Lilli R.
28 décembre 2025
Color set
POSTÉ PAR :
Doris Lilli R.
28 décembre 2025
Deine Zufriedenheit steht bei uns an erster Stelle.
Du bist nicht überzeugt? Es geht auf uns.
Diese Aussage stimmt nicht. Wollte die dritte bestellte Packung zurückgeben, weil ich bemerkt hatte, dass meine Haare von dieser Colouration kaput gehen. Nun soll den Rückversand einer ungeöffneten Packung bezahlen. Der Versand nach England kostet fasst soviel wie das Produkt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Sorry für die Verwirrung. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen. Ich wende mich persönlich an Sie. Checken Sie bitte Ihre E-Mails.
POSTÉ PAR :
Kerry L.
24 décembre 2025
Same issue with every dye
POSTÉ PAR :
Kerry L.
24 décembre 2025
I decided to try this custom color thing as standard dyes don't let one adjust undertones.. I wanted by dye to be as ashy as humanly possible and alas, it was not. It faded within 2 washes and had warm undertones that I specifically asked to avoid
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Kerry,
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTÉ PAR :
Miss W.
24 décembre 2025
The products are great.
POSTÉ PAR :
Miss W.
24 décembre 2025
Unfortunately the root colour wasn't right and so although it blends it is different to the rest of my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Miss W. - Thank you for your feedback! We are so sorry to hear that your root colour looks different. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
.
22 décembre 2025
Color
POSTÉ PAR :
.
22 décembre 2025
Pretty color just too gold not happy because I thought I was getting a beige blond like it said.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
This time color only lasted a week and half, about 10 days and my gray on roots very noticeable, only washed my hair once during that time. not impressed this time with product. Thanks Debbie
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Debbie,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
meena H.
20 décembre 2025
Totally disappointed
POSTÉ PAR :
meena H.
20 décembre 2025
I ordered this looking at all.the reviews online and was very excited to see my customized package with even my name on it. I followed the instructions and mixed the color and the developer in the bottle and shaked vigorously. Meanwhile i was tying my hair and getting ready to apply and next thinkninsee the bottle bulged and it started foaming and that was the beginning of my disappointment. After catching up the overflowed one and the remaining in container i started applying, as i have long hair i took an hour to finish it. As instructed left it for 30 mts and wahed it. Not even a single grey strand was colored, it was such a waste of money and time. I am glad i did not start a subscription. Really upset about this.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Meena,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Andrea H.
19 décembre 2025
Colour has faded
POSTÉ PAR :
Andrea H.
19 décembre 2025
When I dyed my daughter hair last week it looked lovely, the colour was perfect but after a few washes it has faded which shouldn't happen as it's supposed to be permanent and her blonde has started coming through so now looks streaky and dull.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs.
POSTÉ PAR :
Marta M.
18 décembre 2025
Hair colour
POSTÉ PAR :
Marta M.
18 décembre 2025
My hair become extremely dry after few months
I was very disappointed because i order ammonia free, i used ammonia free before for different company and didn't cause such damager as your colour, make me wonder if is genuine ammonia free.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Farah D.
13 décembre 2025
I didn’t like it
POSTÉ PAR :
Farah D.
13 décembre 2025
The color didn’t work on Some grey hair along ear line and sides of ear . I tried twice it didn’t touch at all
It’s free from strong chemicals it’s a good point. My eyes didn’t tear after use
I will not buy it again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Farah - We are sorry to hear that you were disappointed by the grey coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Peggy F.
11 décembre 2025
Inaccurate color formula
POSTÉ PAR :
Peggy F.
11 décembre 2025
I used to love my formula with eSalon, but this one was different. Not enough copper, too much blonde and it did not cover my grays well even though I saturated my roots!
Very disappointed this time around. Does not even look like I colored it at all. I wanted it to look good because I have a beach vacation coming up in a week! 😒
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Peggy - We truly appreciate your feedback and so sorry to hear that your color did not have enough copper. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Norma T.
9 décembre 2025
Damaged my hair
POSTÉ PAR :
Norma T.
9 décembre 2025
The chemicals dried and damaged my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Norma - We’re truly sorry to hear that you experienced some damage that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
POSTÉ PAR :
Danielle O.
8 décembre 2025
Unfortunately colour isn’t for me
POSTÉ PAR :
Danielle O.
8 décembre 2025
Colour didn’t take on greys again and hair is washed out looking would much prefer a gold based brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Danielle - We are sorry to hear that you were disappointed by the grey coverage again. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
vykki M.
7 décembre 2025
Good coverage
POSTÉ PAR :
vykki M.
7 décembre 2025
The colour covers my greys and had good coverage but this is not the colour I requested. Got no response from customer service when I contacted them. Very Disappointed. i feel like they have me a colour they wanted rather than what I wanted.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vykki - We're truly sorry to hear that your color was not the one you'd requested. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Rachel F.
6 décembre 2025
Not even remotely the color it says it will be
POSTÉ PAR :
Rachel F.
6 décembre 2025
I have brown hair and wanted a rich copper, it showed me that with my current color I could get that with their specific formula. Not only is it not even remotely copper, it looks exactly like my hair before I dyed it. I followed all the instructions to the letter, so I’m bummed out because I was really looking forward to a change
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jess M.
5 décembre 2025
No change
POSTÉ PAR :
Jess M.
5 décembre 2025
I wanted to try this as it seems better quality than the regular box dye from the supermarket market - and while the package was layed out beautifully, there was absolutely no change to the colour of my hair. I asked for dark brown ash and specified that I wanted the red tinge gone (hence the ash) but it’s still there - potentially even more prominent. I strictly followed all instructions. Pretty disappointed so will probably just have to go back to the trusty Cole’s box dye
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jess - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and make this right. Please keep your eyes out for an email from us shortly.
POSTÉ PAR :
Janet A.
3 décembre 2025
Not good
POSTÉ PAR :
Janet A.
3 décembre 2025
This was the worst color ever…way too dark! I need it replaced ASAP for free….you really got this one wrong!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janet - We truly appreciate your feedback and we are so sorry to hear your color was too dark! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jeannette S.
29 novembre 2025
Nicht die bestellte Farbe
POSTÉ PAR :
Jeannette S.
29 novembre 2025
Mittelblond bestellt, mittelbraun bekommen
Kaum Grauhaarabdeckung
Vom Pearleffekt keine Spur
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jeannette – vielen Dank für dein Feedback.
Nachdem wir dein Kundenkonto geprüft haben, konnten wir sehen, dass du bereits mit einem unserer Farbexperten in Kontakt bist, um das Problem zu lösen. Bitte lass uns wissen, wenn es noch etwas gibt, womit wir dir weiterhelfen können!
POSTÉ PAR :
Rosario P.
28 novembre 2025
Gray
POSTÉ PAR :
Rosario P.
28 novembre 2025
No gray coverage
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Rosario - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Lorraine K.
27 novembre 2025
Cost issue.
POSTÉ PAR :
Lorraine K.
27 novembre 2025
I love the product and I needed the large bottle the first time I purchased to fix a colour mistake. This time though, I just need to do my roots and it’s nearly £30 for a whole bottle to use maybe a 1/3 of it?! It’ll last a couple of weeks before I need to purchase again. So I won’t be purchasing again unless esalon introduce a roots only option for a much lower cost AND the delivery price really needs looked at. £6 for standard delivery and £10 if it’s express which still takes a couple of days is really not good enough. You have a great business and I love the product but the prices are simply too high if I’m just needing to colour my roots every couple of weeks.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lorraine - We really appreciate your feedback about our product and the shipping cost! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs.
POSTÉ PAR :
Pamela B.
26 novembre 2025
mold or chunks inside liquids
POSTÉ PAR :
Pamela B.
26 novembre 2025
i've tossed at least 2 kits due to big chunks floating in the liquids...looks like mold or other substance. Gross!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hello Pamela,
We apologize that you found unusual particles in your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process and explaining why this happened.
POSTÉ PAR :
Debra Z.
25 novembre 2025
Still left with grays
POSTÉ PAR :
Debra Z.
25 novembre 2025
Followed directions. One before was fine. This time it didn’t cover all grays.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Sara H.
23 novembre 2025
Hair falling out
POSTÉ PAR :
Sara H.
23 novembre 2025
I love the color but it made my hair fall out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email as well. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Aly R.
18 novembre 2025
Color not what was expected
POSTÉ PAR :
Aly R.
18 novembre 2025
My color was way off, I have always loved my color in the past. It was not what I had been accustomed to. I am going to have to have my color corrected
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Aly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Katy S.
18 novembre 2025
great concept, lackluster results
POSTÉ PAR :
Katy S.
18 novembre 2025
I love the idea of a custom at-home hair dye, but the results left something to be desired. I selected the dye I wanted but was told that it was too far from my natural color and that I should select something more subtle. My intention was to go darker so it’s not as if there was bleach involved.
I followed eSalon’s guidance and went with a color closer to my natural hair and the result was hardly noticeable. Furthermore, it lasted maybe three or four washes before completely washing out. I did select a Demi dye, which I’ve done at the salon in the past, so I knew it would fade gradually, but it was SO temporary. I also typically have super shiny hair after getting it dyed at the salon or with other at-home dyes, but that was not the case here. My hair felt a bit gritty even after thoroughly washing the dye out.
I want to love this so much and would maybe give it another go with a new color and permanent formula, but for now I think I’ll suck it up and shell out some $$$ at the salon to get my preferred color for the holidays.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Katy,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Maria E.
13 novembre 2025
Color de cabello castan̈o
POSTÉ PAR :
Maria E.
13 novembre 2025
El color no tapa bien las canas y el color se va muy rapido
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - Lamentamos que no haya quedado satisfecho con el tono grisáceo de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de Satisfacción con el Color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Agradecemos mucho sus comentarios y la oportunidad de solucionarlo!
POSTÉ PAR :
Maria S.
11 novembre 2025
Colour review
POSTÉ PAR :
Maria S.
11 novembre 2025
Colour is nice, but didn't cover the grey hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria S. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't cover the greys. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
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