Not enough color. & the level/color isn’t what I was looking for :( I was looking for a brighter natural red. I got a cherry cola color. Also the root & ends color is basically the same- no dimension- other than my grays which are barely covered on day one so I know it will fade fast.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Cristina G.
11 mars 2023
Horribly inaccurate after hair stylist stepped in twice
POSTÉ PAR :
Cristina G.
11 mars 2023
I REALLY wanted this to work. But this color mix the hair stylist put together was basically black (I asked for brown with honey ends). The first color I ordered myself was good and since then I have had two complete misses. My hair is dry from trying to correct it only to end up with a cheap black color… twice. Be careful.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cristina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Michaela D.
11 mars 2023
Fantastic packaging
POSTÉ PAR :
Michaela D.
11 mars 2023
my colour arrived in a neat personalised box, it appeared to be professionally packaged. How ever the colour didn't take to my hair at all, i followed the step by step instructions. Disappointed in the result but i do understand the colour i was (copper) is a very difficult colour to remove
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Michaela: We are sorry to hear that your color didn't take at all. Please check your emails, your colorist has got back to you to help you further.
POSTÉ PAR :
Anna C.
11 mars 2023
2 weeks and my color is gone
POSTÉ PAR :
Anna C.
11 mars 2023
I tried this, hoping my hair would be datker than usual. But my color did not stay longer than expected. Formula smelled good tho.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anna - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Delayna S.
11 mars 2023
Grey hair coverage
POSTÉ PAR :
Delayna S.
11 mars 2023
This formula did not cover any of my gray hair at all the first time so I'm not going to attempt to try to do it again not to mention one bottle is not going to be enough because I will need to do an all over color again. So I want to know if I can return this order & get my money back. The credit you guys already offered me for this with my first order should be for two bottles of color and if that's the case I would be willing to try your color one more time with the new color changes.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Delayna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dianne H.
10 mars 2023
Too much red this time
POSTÉ PAR :
Dianne H.
10 mars 2023
Don't love the color this time, my hair is reddish orange. Not the same color as last time. The colorant for my ends was empty and the developer wasn't sealed shut. Within the second wash the gray returned.
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Hi Diana! We are sorry to hear that your hair color was a bit darker than expected. Please check your emails, we just got back to you to help you further.
POSTÉ PAR :
Jennifer L.
10 mars 2023
SUCKS
POSTÉ PAR :
Jennifer L.
10 mars 2023
I hated the smell and the color and paid a fortune to have my hair redone by a professional.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We value your feedback, and truly appreciate you reaching out to let us know about your concern. Here at eSalon, we are always striving to create the best products possible. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Juana
10 mars 2023
Deficiente con las canas
POSTÉ PAR :
Juana
10 mars 2023
2 semanas después de la compra lo uso por primera vez y no cubre las canas como esperaba.
El color está ok pero con las canas no se justifica lo que se paga y creo no lo usaré más.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Timiki - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Nicole D.
9 mars 2023
Doesn’t cover gray
POSTÉ PAR :
Nicole D.
9 mars 2023
Does not cover gray .
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Dayniri R.
9 mars 2023
Not the color I wanted.
POSTÉ PAR :
Dayniri R.
9 mars 2023
It is wayyy darker than I wanted.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hi Dayniri: We are so sorry to hear that your color is darker than expected. Please check your emails, we just got back to you to help you further.
POSTÉ PAR :
Sheila B.
9 mars 2023
Too Dark
POSTÉ PAR :
Sheila B.
9 mars 2023
I colored my hair last night. The instructions said to leave on for 30 minutes which seemed too long. My hair is not one shade lighter as requested but four shades too dark. I have a wedding this weekend and I am beyond disappointed!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Julie G.
8 mars 2023
Color Incorrect
POSTÉ PAR :
Julie G.
8 mars 2023
I requested for light brown with an ashy undertone and it came out medium/dark brown with a red undertone.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
KEINE A
8 mars 2023
Haarfarbe
POSTÉ PAR :
KEINE A
8 mars 2023
Die Ausgangsfarbe ging in ein Rotstich, ich hatte ein Aschton erwartet.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
KEINE A- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Jaqueline T.
8 mars 2023
Tono
POSTÉ PAR :
Jaqueline T.
8 mars 2023
No me era el color que quería, y se va muy rápido
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Jaqueline: Sentimos que el color no haya resultado como tú esperabas. Por favor, revisa tus emails, te hemos escrito para poder ayudarte.
POSTÉ PAR :
Margarita P.
8 mars 2023
Cobertura
POSTÉ PAR :
Margarita P.
8 mars 2023
Esperaba mejor cobertura de canas. Apenas lo hizo. En menos de una semana al lavar el cabello se notaba mucho la raíz. Seguí el tiempo y algo mas de las instrucciones. No se si es que no esta diseñado para canas resistentes
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Margarita: Sentimos que la cobertura de tus canas no haya sido como esperabas. Por favor, revisa tus emails, te acabamos de escribir.
POSTÉ PAR :
Michelle O.
8 mars 2023
Still a lot of red, color faded quickly.
POSTÉ PAR :
Michelle O.
8 mars 2023
The color started fading after two washes. I was trying to tone down the red and it didn't really do the trick for that. I've gotten similar results from a box at the drugstore so really don't feel like the customization did much.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTÉ PAR :
Silvia P.
7 mars 2023
Bitte schickt mir nichts mehr!!!!
POSTÉ PAR :
Silvia P.
7 mars 2023
Ich war schon mit der ersten Lieferung nicht zufrieden kaum grauabdeckung und nach 2 Haarwäschen war auch der karge Rest draußen und nun habe ich trotz zeitgerechter Kündigung auch noch eine zweite Lieferung erhalten!!!
Ich möchte sie nicht und auch nicht bezahlen!!!!
Eure Kontakttelefonummer ist ungültig und generell ist eine Kontaktaufnahme schwierig.
Danke - aber NEIN danke!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Silvia P.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
marie C.
6 mars 2023
Didn't cover greys
POSTÉ PAR :
marie C.
6 mars 2023
I did everything as instructions my greys are not as visible but doesn't match the rest of my hair so to me I'm having to cover with a sprat to match
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Elizabeth: Sentimos que el color no haya cubierto tus canas. Por favor, revisa tus emails, te acabamos de escribir.
POSTÉ PAR :
Julia W.
6 mars 2023
Color did not stick
POSTÉ PAR :
Julia W.
6 mars 2023
The color I ordered only dyed my roots. My roots are like a bright purple color and the rest of my hair is the exactly the same color as it was previously. There was no purple supposed to be in my dye color. It looks awful.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Tarcha L.
6 mars 2023
Gray roots are back
POSTÉ PAR :
Tarcha L.
6 mars 2023
I colored my hair on Feb 23rd and today is March 3rd and I have gray showing already at the roots. I am so disappointed. I was hoping that this product would have worked better. So disappointed!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tarcha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Mary N.
6 mars 2023
Not for me
POSTÉ PAR :
Mary N.
6 mars 2023
I tried it out…just not for me. Going back to my colorist!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michelle V.
5 mars 2023
Coverage
POSTÉ PAR :
Michelle V.
5 mars 2023
I loved the color but the coverage was not 100 percent
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hi Michelle: We are sorry to hear that your grey coverage hasn't been as expected. Please check your emails, we just got back to you.
POSTÉ PAR :
Amber M.
5 mars 2023
Awful!!
POSTÉ PAR :
Amber M.
5 mars 2023
This was not the color I requested! It dyed my roots a completely differently color than the rest of my hair. I’m going back to box color!!! Very disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Karen P.
5 mars 2023
Not for me
POSTÉ PAR :
Karen P.
5 mars 2023
Hi this was my second run at trying a colour but this second one really burnt my scalp. The first one didn’t but I knew instantly with this one. I had to get it off quite quickly. I didn’t do a sensitivity test as the first one was fine. I can be sensitive so the issue probably lies more with my scalp but overall I still haven’t got the right colour. Whilst everything is lovely it’s just not for me sorry
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Karen: We are so sorry to hear that your second hair dye burnt your scalp. Pease check your emails, we just got back to you to help you further.
POSTÉ PAR :
Cherise B.
5 mars 2023
Great kit but colour lacking
POSTÉ PAR :
Cherise B.
5 mars 2023
Kit itself is fantastic, it has everything you could need and more but I was disheartened with the colour. I went for intense copper to go over dark blonde hair and it came out very lacking. It's more of a copper/brown. It's not intense and it isn't vibrant
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I have to say this is the worst hair dye I ever used, didn't cover my gray roots at all. and as for the color it was still the same. I truly would like a refund.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Esperanza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
arpine A.
4 mars 2023
not satisfied
POSTÉ PAR :
arpine A.
4 mars 2023
I am sorry to say that after following all the guidelines I had red to orange hair and had to ga to salon to redo it.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Arpine: We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTÉ PAR :
Bobbi N.
4 mars 2023
Did not cover grays again
POSTÉ PAR :
Bobbi N.
4 mars 2023
This was my second shipment because the first color didn’t cover all my grays and this time around I’m left with the same grays. I followed the instructions and left it on for the time stated in the instructions
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Bobbi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Valentina F.
4 mars 2023
Otro color
POSTÉ PAR :
Valentina F.
4 mars 2023
Quería algo que iluminara mi pelo y pedí cobrizo, pero me llego algo que finalmente oscureció mi pelo y se ve muy rojo. Muy decepcionante
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Valentina: Sentimos no haber logrado tu color personalizado. Por favor, revisa tus emails, te hemos escrito para poder ayudarte.
POSTÉ PAR :
Mafalda S.
3 mars 2023
Doesn't actually dye your hair
POSTÉ PAR :
Mafalda S.
3 mars 2023
End result was more like some highlights, not a full head dye.
I've done everything I was supposed to, respected the times but when I dried my hair I was very disappointed to see the result.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hi Mafalda: We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist will get back to you to help you further.
POSTÉ PAR :
Mary A.
3 mars 2023
Awful Product
POSTÉ PAR :
Mary A.
3 mars 2023
This Product didn't cover a single Gray hair and made them look more noticeable. The box color from the Drugstore used during the Pandemic worked much better than this.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rhonda T.
3 mars 2023
Garbage
POSTÉ PAR :
Rhonda T.
3 mars 2023
Didn't cover gray; AT ALL!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Rhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Emma M.
3 mars 2023
Disappointing
POSTÉ PAR :
Emma M.
3 mars 2023
Had been looking forward to trying this was left disappointed. Didn't cover my greys and colour was very ginger/Brassy. 1st time using it and was on roots only. Just didn't work or suit me.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Emma M. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Amandeep S.
3 mars 2023
Good white coverage but not the shade !
POSTÉ PAR :
Amandeep S.
3 mars 2023
Nothing like the Violet brown shade more copper colour but covered the white hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amandeep S. - Thank you for your feedback. We’re so sorry to hear that you were not completely satisfied by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Evangeline Y.
2 mars 2023
Coverage
POSTÉ PAR :
Evangeline Y.
2 mars 2023
The color is nice but it doesnt do good for my white hair
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Evangeline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Judith D.
2 mars 2023
Scam
POSTÉ PAR :
Judith D.
2 mars 2023
This product is NOT formulated for you. The product does a terrible job of covering gray. They are not willing to refund or send a better formula before the next scheduled delivery.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Judith - We are so sorry to hear that you were disappointed with the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dawn P.
2 mars 2023
Not the color I wanted too dark
POSTÉ PAR :
Dawn P.
2 mars 2023
I'm not happy it's too dark and I hate burgundy I have it in my hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
S E M.
2 mars 2023
Have used--but now they won't send or sell me my color. Ridiculous
POSTÉ PAR :
S E M.
2 mars 2023
I have really liked eSalon, but I collected color faster than I could use it so i stopped ordering for a few months. But I loved my color (after some adjustment). I went to re-order--and they won't let me re-order my color. I have to start all over, create a new profile, etc. Why? All my information is in my account, and none of it has changed. So why do I have to start over, risk not getting the color I want again, and all that? I reached out to customer support, and the agent basically said nothing they can do--they refuse to sell me my existing color again. What company behaves this way?! It's so ridiculous I won't deal with this company any more. Find a company that doesn't inexplicably refuse to sell its products to users.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
S E M - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tammy B.
2 mars 2023
Fried hair
POSTÉ PAR :
Tammy B.
2 mars 2023
I want to end my membership or subscription with eSalon effective immediately.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tammy - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Laura C.
1er mars 2023
Washed out
POSTÉ PAR :
Laura C.
1er mars 2023
Almost didn’t cover my grays and color changed after just 2 shampoo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laura - We’re truly sorry that our color did not meet your expectations. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has emailed you to get this resolved; we truly appreciate you reaching out to us and giving us the chance to get it right!
POSTÉ PAR :
Klaudyna R.
28 février 2023
Arrived much later than expected and did not cover the white hair.
POSTÉ PAR :
Klaudyna R.
28 février 2023
The colour is beautiful but it did not cover the grays. It also arrived much later so I ended up travelling with bad hair, only to finally colour them and now having to go to the hairdresser to fix it. Not recommending if you have grass to cover. It does not work... sadly.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Klaudyna R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application and by our shipping time. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
POSTÉ PAR :
Nina T.
28 février 2023
Different color than last time. Hair looks terrible
POSTÉ PAR :
Nina T.
28 février 2023
My hair came out orangey brown inatead of blackish brown at the roots and my grays are still not covered well at all, despite following the directions to the letter. Very disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Michelle B.
28 février 2023
I Messed up my hair
POSTÉ PAR :
Michelle B.
28 février 2023
I followed directions even watched the video and still managed to mess up my hair I'm leaving it to the pros next time
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jennifer M.
28 février 2023
not great on grays
POSTÉ PAR :
Jennifer M.
28 février 2023
color was to light and absolutely did not cover my grays. had a young lady in school doing my hair color and she used a brush application. not very happy about this one
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jesse P.
28 février 2023
color never lasted a week
POSTÉ PAR :
Jesse P.
28 février 2023
liked the color but it didnt last a week
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jesse - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Alicia H.
27 février 2023
HORRIBLE
POSTÉ PAR :
Alicia H.
27 février 2023
Do not order from e salon it's awful I cried then Jennifer sent me another color to darken my roots and it made them even more orange....she obviously has no clue what she is doing I asked for a dark dark purple ...I got ORANGE ROOTS AND ORANGY BROWN ENDS ....I HATE ITTTT 😭😭😭😭😭
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
lisa A.
27 février 2023
Supposed to be dark blonde
POSTÉ PAR :
lisa A.
27 février 2023
Supposed to be dark blonde, instead I got a medium brown. If I could upload before and after pictures I would.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Linda S.
27 février 2023
Extremely disappointed. Did not cover gray at all.
POSTÉ PAR :
Linda S.
27 février 2023
Followed the directions to the T and the color did not cover gray at all. Such a waste of money.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jennifer F.
27 février 2023
Wäscht sich aus
POSTÉ PAR :
Jennifer F.
27 février 2023
Die Farbe wäscht sich nach einigen Malen aus
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Connie K.
27 février 2023
Not happy
POSTÉ PAR :
Connie K.
27 février 2023
Don't like the color..it's like a red I hate red
.I want lighter..can you fix it very unhappy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Connie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Gemma B.
26 février 2023
Left with ginger hair
POSTÉ PAR :
Gemma B.
26 février 2023
I’m unsure what happened but I selected dark blond colour i put the colour on the roots and the colour started developing a plum purple colour it was a bit conderning and the ends turned deep purple too, I washed it off as per the instructions and I’ve been left with bright ginger hair. I’m very upset and I will have to spend more money now trying to correct this. I’ve tried to press help and the option doesn’t work on the website. Never again!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Gemma! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTÉ PAR :
Lea V.
26 février 2023
Good color but too auburn
POSTÉ PAR :
Lea V.
26 février 2023
E-Salon has been great so far. I adjusted the color and it turned out too light. I’m a natural brunette and went for medium brown. Unfortunately it turned my hair a shade of auburn. Stick with dark brown if you’re a natural brunette.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Georgia S.
25 février 2023
Terrible
POSTÉ PAR :
Georgia S.
25 février 2023
Made my highlighted bits of hair dark brown (no sign of copper/red at all in any light) and made 0 difference to my natural brown colour
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Deborah! We are sorry for any inconvenience with your account online. Please check your emails, we got back to you to help you further.
POSTÉ PAR :
Sharon A.
25 février 2023
unsatisfied user
POSTÉ PAR :
Sharon A.
25 février 2023
I'm so disappointed in this product. The color is great but it washes out with every shampoo (every 3 days) I use shampoo for color treated hair and feel it shouldn't do this.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharon - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Brigitte P.
24 février 2023
Preis - Leistung
POSTÉ PAR :
Brigitte P.
24 février 2023
Die Verpackung und die Produkte sind sehr schön und wirken professionell, allerdings war ich mit dem Farbergebnis nicht zufrieden. Meine grauen Haare am Oberkopf waren nicht vollständig abgedeckt, man konnte deutlich den Unterschied zum restlichen Haar sehen. Laut Anweisung hätte ich die Farbe nur 15 Minuten einwirken lassen sollen, ich habe allerdings auf 25 Minuten erhöht, was trotzdem nicht geholfen hat. Für diese mangelhafte Qualität finde ich den Preis VIEL zu hoch.
Die 2. Lieferung von Ihnen steht noch im Schrank und wurde noch nicht verwendet.
Beim nächsten Färben griff ich wieder auf Garnier zurück - schön abgedeckt.
Ich habe bereits gekündigt, wird von Ihrer Seite her ignoriert!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brigitte P.- Vielen Dank für Ihre Produktbewertung. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Christina M.
24 février 2023
not impressed
POSTÉ PAR :
Christina M.
24 février 2023
the color sent to me was too orange and the grey coverage faded out within 2 days
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christina - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kemen
24 février 2023
Das Allerletzte
POSTÉ PAR :
Kemen
24 février 2023
Ich habe schon einige Haarfarben ausprobiert, mit denen ich nicht so ganz zufrieden war, aber das hier ist das Allerletzte! ich habe rotblondes Haar, wollte etwas mehr Kupfer, habe alles beantwortet und dann genau nach Vorschrift gefärbt. Und nun sind meine Haare kackebraun, mein Rotblond ist weg, von Kupfer keine Spur. Ich bin entsetzt! Ich bin so dermaßen wütend, dass ich schäume! Was für ein Mist! Ich hatte vermerkt, dass ich von Natur aus mittelbraunes Haar habe und es jetzt noch einen Ton mehr kupferfarben haben möchte als sie sind! Als die Farbe kam, war ich schon skeptisch, über 70 % Dunkelblond und nur etwas Kupfer und Gold...Hoffentlich bekomme ich meine Farbe jetzt wieder hin und diesen scheußlichen Farbton von eSalon wieder raus aus meinem Haar! NIE wieder!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kemen - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Sasha B.
23 février 2023
Reddish color
POSTÉ PAR :
Sasha B.
23 février 2023
The color is too reddish. I ask the hairstylist to change it for the previous order, and decided to try it again and ask to to make it colder, but got the same red/orange hair color. Requested ashy color
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Sasha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jennifer H.
23 février 2023
Keine zuverlässige Grauhaarabdeckung
POSTÉ PAR :
Jennifer H.
23 février 2023
Trotz zweimaliger Coloration sind die grauen Haare nicht zuverlässig verschwunden.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Brenda F.
23 février 2023
Fucking waist
POSTÉ PAR :
Brenda F.
23 février 2023
I Sent several pictures of my natural color and the color it has faded to I used their color and now look like a damn clown wtf so discussed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brenda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Birgit
22 février 2023
Unmöglich
POSTÉ PAR :
Birgit
22 février 2023
Eigentlich kein Stern, leider geht das nicht
Abo kann ich nicht kündigen, Telefonnummer existiert nicht
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Birgit - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
ARSHI A.
22 février 2023
Disappointed ☹️
POSTÉ PAR :
ARSHI A.
22 février 2023
I’m totally not satisfied with this customized color, I just tried it today and all my grey roots are still very much visible. And yes I know how to use it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Arshi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Sara K.
21 février 2023
Worst hair dye I've ever used!
POSTÉ PAR :
Sara K.
21 février 2023
Dye was soft black on type with blue for the ends..two hours later, my hair is IDENTICAL to how it looked before...grays, brown roots and all!! Canceling immediately. Just wish I could get my two hours back!
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Sara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Jodene P.
21 février 2023
Unhappy with colour outcome
POSTÉ PAR :
Jodene P.
21 février 2023
I ordered 9 - light blonde.
Followed instructions to the letter.
Have orange roots and dull lengths.
Going to cancel future deliveries.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hi Jodene! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTÉ PAR :
Federica D.
21 février 2023
Colore personalizzato
POSTÉ PAR :
Federica D.
21 février 2023
Non sono rimasta soddisfatta del risultato
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Federica - Siamo spiacenti che il colore non sia di suo gradimento; saperla soddisfatta è fondamentale per noi. Le abbiamo invitato un'email con maggiori informazioni, e ci auguriamo di poter lavorare nuovamente con lei in futuro modificando la sua colorazione, affinché le corrisponda appieno.
POSTÉ PAR :
Tammy V.
21 février 2023
Was not pleased
POSTÉ PAR :
Tammy V.
21 février 2023
Sorry was Not satisfied at all! The Only thing it did was cover the top of my head grey hairs,
I was disappointed & expecting more.
Sorry I’d like to Cancel any future items please and a Big Thank you for giving me the opportunity to try it.
.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tammy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Anastasia L.
20 février 2023
the effect was great but a color was too dark for me
POSTÉ PAR :
Anastasia L.
20 février 2023
the effect was great but a color was too dark for me
3 sur 3 personnes ont trouvé cet avis utile. Et vous ?
Hi Natalie! We are sorry to hear that your hair color was darker than before. Please check your emails, your colorist will be back in touch to help you further.
POSTÉ PAR :
Roswitha B.
20 février 2023
Keine schöne Farbe
POSTÉ PAR :
Roswitha B.
20 février 2023
Über meine 2. Bestellung war ich sehr enttäuscht. Die Farbe ist nicht schön, es sieht aus wie dunkel-aschblond, keine Leuchtkraft, keine Farbe. Ich werde nicht mehr bestellen.......
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Roswitha B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Katharina V.
20 février 2023
Orange
POSTÉ PAR :
Katharina V.
20 février 2023
Statt Mittelblond bin ich nun orange, danke, nie wieder
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katharina V.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Theresa C.
19 février 2023
Disappointed
POSTÉ PAR :
Theresa C.
19 février 2023
The color didn’t cover my gray.
3 sur 3 personnes ont trouvé cet avis utile. Et vous ?
Theresa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Sonya W.
19 février 2023
Not good
POSTÉ PAR :
Sonya W.
19 février 2023
Didn't like the colour at all. I do not like red in my hair, it didn't cover all the grey and left me with a different colour roots to the ends
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Hi Sonya: We are sorry to hear that your hair color didn't meet your expectations. Please check your emails., we just got back to you to help you further.
POSTÉ PAR :
HASAN B.
19 février 2023
Did not like
POSTÉ PAR :
HASAN B.
19 février 2023
I used it today for the first time.I developed allergy
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hasan - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Dina M.
18 février 2023
It’s a no for me
POSTÉ PAR :
Dina M.
18 février 2023
My hair is exactly what I DID NOT want! I specifically said what I did not want and still got that. The color didn’t cover my gray hairs either.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Dina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Terry P.
18 février 2023
Didn't like color at all
POSTÉ PAR :
Terry P.
18 février 2023
Too hard to do with long hair & I just didn't like the color, too much red. I don't want to be in this program. I thought I was buying a one time only purchase
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Terry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jaime D.
18 février 2023
Not the colour I thought I was getting
POSTÉ PAR :
Jaime D.
18 février 2023
This review is hard for me to write because there is so many pros, but the one con is a huge deal to me. I love the product itself. Easy instructions, easy to apply, very minimal odour and my hair felt really good after and the shampoo and conditioner smells amazing! But, I absolutely hate the colour I received. I was so upset with the colour. I did not want my hair to be copper/auburn, I wanted dark blonde. A woman’s hair is everything and when I won’t leave the house without a hat on, you know I hate my hair.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jaime - We truly appreciate your feedback, and are so sorry to hear that you were disappointed with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Marianne W.
18 février 2023
Total unzufrieden
POSTÉ PAR :
Marianne W.
18 février 2023
Haarfarbe komplett anders als erwartet, orange statt blond …
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marianne W.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Diana C.
18 février 2023
Was a nightmare
POSTÉ PAR :
Diana C.
18 février 2023
that I didn't have to paint it on, until this 2023 you can imagine my admiration, but I don't know what happened now, that the result was fatal, the nightmare of gray hair is horrible. Instead of covering it up, what seemed to be was to increase the situation and I had recommended them to my acquaintances and they made me look bad in front of them. Now I have more gray hair than ever. It seems that the product would have helped them with vitamins.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Diana C.
18 février 2023
No me gusto
POSTÉ PAR :
Diana C.
18 février 2023
No me gustó, me quedo del mismo color que ya tenía, las canas no las cubrió en lo absoluto.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Diana: Sentimos que no te haya cubierto las canas. Por favor, revisa tus emails, te hemos escrito para poder ayudarte.
POSTÉ PAR :
Christine G.
18 février 2023
Not a fan
POSTÉ PAR :
Christine G.
18 février 2023
I was super excited to try, but ended up disappointed. The smell is SUPER strong which, for me, is a trigger for migraines. I did give it a shot regardless. Fan on, windows open. Followed instructions to the letter. While processing, all looked great!! However, once washed and out of the towel, not so much. My grey's were not gone at all and neither were my roots. This color actually lightened my roots by an entire shade. I'm not sure how or why since I went w a blue/black color as i have dark hair. So, worth a shot, but I won't be purchasing again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
shanthi S.
17 février 2023
i am not impressed
POSTÉ PAR :
shanthi S.
17 février 2023
i followed the coloring process exactly how you guys in the instruction but after coloring i was still seeing white hair on the roots. Please cancel my auto ship
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Shanthi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Monica P.
17 février 2023
Didn’t cover anything
POSTÉ PAR :
Monica P.
17 février 2023
I did tell you that my hair have plenty of greys, this didn’t cover grays AT ALL
What a waste of money
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Monica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Tina K.
16 février 2023
Awful
POSTÉ PAR :
Tina K.
16 février 2023
The colour did not cover my greys and the rest looked like a black block! Got a second colour and it made it worse. Worse product and still waiting for a refund.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Tina! We are so sorry to hear that you weren't happy with your hair color results. Please check your email, we got back to you to help you further.
POSTÉ PAR :
Kathrin T.
16 février 2023
Bin nicht begeistert
POSTÉ PAR :
Kathrin T.
16 février 2023
Dachte ich probiere Mal eine neue Haarfarbe aus und hatte mich für Dunkelblond Kupfer entschieden und war auch sehr gespannt wie es aussehen wird. Leider musste ich jetzt feststellen das meine Haare einfach nur Dunkel Rot sind und nicht das gewünschte Dunkelblond haben. Ich bin sehr enttäuscht .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathrin T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Joelene H.
16 février 2023
Doesn't cover stubborn gray
POSTÉ PAR :
Joelene H.
16 février 2023
I have tried 3 plus times and it just doesn't cover the gray right in front at my hairline.
It lightens it which looks bad since the rest of my hair is dark.
I think I will have to go back to the salon
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jolene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Stacy G.
16 février 2023
Did not cover gray
POSTÉ PAR :
Stacy G.
16 février 2023
Unfortunately I am disappointed in my purchase. The color has to much red and it did not cover my grays.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Christina R.
16 février 2023
Didnt work
POSTÉ PAR :
Christina R.
16 février 2023
My color didn't turn right I've got a few spots of ash but mostly stayed my brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christina - We truly appreciate your feedback, and are so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
grace P.
15 février 2023
Amazing color, just not what I wanted.
POSTÉ PAR :
grace P.
15 février 2023
I color my hair myself quite a bit, so I have some good techniques down. I followed these instructions to a T and the color came out WAY stronger than what I wanted. I wanted a soft, chocolatey brown and I got violety black. It’s very harsh on my winter skin tone and I’m not sure adjustments can fix this.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Grace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rochelle J.
15 février 2023
Totally orange
POSTÉ PAR :
Rochelle J.
15 février 2023
not ash...so disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rochelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Susan W.
15 février 2023
Worth trying for the $11 but wouldn't buy again
POSTÉ PAR :
Susan W.
15 février 2023
Color was flat and dull and didn't look like the dark blonde picture in the ad. This color was darker. I've used store box dyes before and they at least left my hair shiny and feeling good initially. This did not. So worth the $11 shot for my first time purchase. Won't buy again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTÉ PAR :
Marta L.
15 février 2023
Nessun effetto
POSTÉ PAR :
Marta L.
15 février 2023
Volevo tornare a un colore ramato dopo aver fatto una precedente tinta troppo scura. Ho inviato foto e specificato questa esigenza nelle note, ma purtroppo dopo l'applicazione della tinta di eSalon il colore dei miei capelli è rimasto invariato, esattamente come prima della tinta. Mi dispiace molto perché avevo alte aspettative su questo prodotto.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marta - Grazie per la sua condivisione, siamo spiacenti che il colore non sia come previsto e ci auguriamo di poter lavorare con lei per poter modificare la prossima colorazione, affinché sia perfetta! Le abbiamo inviato un'email con maggiori dettagli e speriamo di riaverla tra noi a breve!
POSTÉ PAR :
Sharon G.
14 février 2023
Disappointing color
POSTÉ PAR :
Sharon G.
14 février 2023
Definitely not the color I expected. Darker than light blond and too much ash gave it a gray cast. Very disappointed.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jen L.
14 février 2023
Did not cover gray
POSTÉ PAR :
Jen L.
14 février 2023
I liked the color but it did not cover my gray.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Amamda P.
14 février 2023
Demi Permanent
POSTÉ PAR :
Amamda P.
14 février 2023
The color did not last at all. I don’t even wash my hair daily, maybe at the most 3x/wk. the fist wash maybe 3days after coloring the color was going away…
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Amamda - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTÉ PAR :
Tracey T.
14 février 2023
Hate it
POSTÉ PAR :
Tracey T.
14 février 2023
Made my hair go green and blue and will not be buying again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Tracey! I'm sorry to hear that your hair color didn't come out as expected. Please check your emails, we just got back to you to help you further.
POSTÉ PAR :
Barb R.
14 février 2023
Be careful
POSTÉ PAR :
Barb R.
14 février 2023
I ordered my 1st color and didn't use it yet. Next thing I know they have shipped me another order?????? Never signed up for that. Make sure this doesn't happen to you if you didn't authorize it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Barb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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