Kaylee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Karina C.
25 octobre 2021
Terrible delivery
POSTÉ PAR :
Karina C.
25 octobre 2021
Orders to Ireland now taking over a month
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karina C. - Thank you for taking the time to share your feedback with us! We're truly sorry to hear that your delivery experience was not all it should have been. Please keep your eyes out for an email from us shortly. We will be reaching out to you to remedying this situation!
POSTÉ PAR :
Allison B.
25 octobre 2021
Will not be ordering again and advise people go elsewhere for color
POSTÉ PAR :
Allison B.
25 octobre 2021
This was definitely not the same color I ordered the first time. I’m going to cancel my account because I even contacted Esalon about it and they never replied. I can’t figure out how to upload pictures or I would show the difference
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Allison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Bethany R.
25 octobre 2021
Not at all what I wanted
POSTÉ PAR :
Bethany R.
25 octobre 2021
I had ordered a medium brown/red. What I got was something that was more purple and almost black. Waaaay darker than I wanted and I really didn't want purple.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bethany - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Jenny B.
24 octobre 2021
Terrible grey coverage
POSTÉ PAR :
Jenny B.
24 octobre 2021
Did not cover greys well enough and greys were back within 10 days
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jenny B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Yscha W.
24 octobre 2021
Worked fine
POSTÉ PAR :
Yscha W.
24 octobre 2021
I liked the packaging and product design, but overal the dye was only a little better than cheaper store bought dye. It was also a lot darker than I wanted so I changed it after a few days even though the color was pretty. I would try it again if it really would save me money compared to a salon, but for a new kit + shipping + import costs (that I was not expecting since it wasn't mentioned anywhere) it is not worth it for me. I hope in the future that will change because I would like to try a lighter/more ginger color!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Yscha W. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to assist you with your color and future orders.
POSTÉ PAR :
Lauren M.
24 octobre 2021
Not the intended colour at all.
POSTÉ PAR :
Lauren M.
24 octobre 2021
This is a reddy brown. Not a caramel brown. I am so disappointed. My hair is soo much darker than stated and the brightness of red is awful. I feel like I shouldve stuck with the salon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lauren M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Holly R.
23 octobre 2021
Very flat and too dark
POSTÉ PAR :
Holly R.
23 octobre 2021
I am not impressed! It is so flat looking!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Holly - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Ada P.
23 octobre 2021
Cubrimientos de cañas
POSTÉ PAR :
Ada P.
23 octobre 2021
Señores el tinte no me esta dejando bien el cubrir mi canas como lo hizo las primeras veces
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ada - Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien!
POSTÉ PAR :
MaryEllen J.
23 octobre 2021
It was terrible
POSTÉ PAR :
MaryEllen J.
23 octobre 2021
They didn't listen to what I wanted. I have salt and pepper hair. I wanted a color lighter than my dark. Not a bleach, just a lighter color to just cover my gray. Then it looks frosted instead of salt and pepper. What I was sent made my hair black! I already look harsh enough. But the black hair made me more harsh! My family hated it. I have canceled 4 times and they still send me the product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
MaryEllen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Gina C.
23 octobre 2021
Color doesn’t last
POSTÉ PAR :
Gina C.
23 octobre 2021
Color came out great until about a week later it faded significantly. My colorist adjusted the color to try again but I’m not so sure. If it didn’t last the first time I don’t think a color adjustment will matter. I feel like it was drying on my already dry hair too. I’m bummed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Julie Marie
23 octobre 2021
Too Light is all
POSTÉ PAR :
Julie Marie
23 octobre 2021
My hair color wasnt what I was expecting. It was too light. I'm sure that was due to my explanation of the color I wanted. Because I wasn't satisfied with the color the wonderful people of eSalon and my most patient colorist Mindy are taking the time to make sure I am satisfied with my color by preparing me a new one. I am so thankful. I have tried one of eSalon's competitors and you just don't get the quality of care or product that you get with eSalon. They didn't even send the second color for your ends like eSalon does. So without the extra color I barely had enough to finish my entire head with the color they did send. Add the personalized packaging , all the extras and the price you get when you order with eSalon it's a "Color" Above the rest. Thank you eSalon
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. Thank you for choosing eSalon!
POSTÉ PAR :
Daniella B.
22 octobre 2021
Not the best
POSTÉ PAR :
Daniella B.
22 octobre 2021
The colour isn’t as dark as it shows, and washes out quite a bit
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Daniella B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Julie L.
22 octobre 2021
Color was completely wrong
POSTÉ PAR :
Julie L.
22 octobre 2021
I have tried this color twice. Both orders were for a medium brown. The first try had a lot of red in my hair and was very dark. The color was supposed to be adjusted based on these undesired results. The adjusted color, again, was supposed to be a medium brown, and it turned out very dark almost black.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Tina B.
22 octobre 2021
Darker a shade please
POSTÉ PAR :
Tina B.
22 octobre 2021
Needs to still have more darkness too blonde
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Laura B.
21 octobre 2021
ZERO ASH TONE-GOT ONLY LIGHT GOLD BROWN COLOR-DULL COLOR
POSTÉ PAR :
Laura B.
21 octobre 2021
The results with the light brown with ash. Light golden brown with no ash tone to cool down the gold and brass tone. Disappointed in results ☹️
Ordered product during lock down and got better color control results. Something has changed. Not sure if it’s the formulation or the person creating the color mix.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Emily L.
21 octobre 2021
Didn’t last
POSTÉ PAR :
Emily L.
21 octobre 2021
I always like the color at first but it fades to leave copper tones after only a few washes
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Emily - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Hang N.
20 octobre 2021
No good
POSTÉ PAR :
Hang N.
20 octobre 2021
I don’t like it, i want return it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hang - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Cathryn K.
20 octobre 2021
Contains gluten & soy
POSTÉ PAR :
Cathryn K.
20 octobre 2021
No wonder I had a reaction. Shutting off my subscription now.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dawn S
19 octobre 2021
I tried other vendor products but didn't like shade(s) as well
POSTÉ PAR :
Dawn S
19 octobre 2021
but the last couple times I used e-salon, it did not cover grey as well. I'm going to give it another try. Maybe something needs to be adjusted.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Dawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lisa M.
19 octobre 2021
The 100% guarantee means nothing
POSTÉ PAR :
Lisa M.
19 octobre 2021
I called support and ask for help they offered nothing but attitude . That’s it I’m done.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Mandy K.
19 octobre 2021
Does not come as scheduled
POSTÉ PAR :
Mandy K.
19 octobre 2021
If I get another late shipment I will cancel
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mandy - We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
salon
18 octobre 2021
company not accurately depicted
POSTÉ PAR :
salon
18 octobre 2021
The customer staff is incredibly condescending and rude. The hair color is cheap and you are better off using John Freida box dye for a fraction of the cost. I could not recommend this service to anyone. Their email to ask if you want to change the dye does not confirm whether you still want to continue with the service, and they will authorize a service anyways.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
An - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Sofie L.
18 octobre 2021
Color Not Great
POSTÉ PAR :
Sofie L.
18 octobre 2021
The color was not at all what I had asked for, no hint of violet at all. Just plain brown. Very disappointing!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sofie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Sandra W.
18 octobre 2021
Nice colour
POSTÉ PAR :
Sandra W.
18 octobre 2021
I wasn’t really happy with the colour this time, I wanted to go blonde again
Colour was nice but not really for me
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sumeet S.
17 octobre 2021
First time user of esalon
POSTÉ PAR :
Sumeet S.
17 octobre 2021
Didn’t color my roots at all. Very disappointed! Cancelled my subscription.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sumeet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Stefanie F.
17 octobre 2021
Enttäuscht
POSTÉ PAR :
Stefanie F.
17 octobre 2021
Ich bin jetzt extrem dunkel, das war so nicht geplant. Ich bin geschockt und enttäuscht
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stefanie F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Sonia C.
17 octobre 2021
El color de pelo
POSTÉ PAR :
Sonia C.
17 octobre 2021
No me cubrió mis canas . Que debo aser para cubrir en su totalidad.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sonia - Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien!
POSTÉ PAR :
Marelia S.
16 octobre 2021
Beware !!!
POSTÉ PAR :
Marelia S.
16 octobre 2021
My hair was falling out in chunks after using this product, I’m afraid to wash my hair because it’s falling off
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marelia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Sharon P.
15 octobre 2021
Problem
POSTÉ PAR :
Sharon P.
15 octobre 2021
I used the kit Saturday, October 8th. On Thursday, October 14th I had to go to the salon and have her re-color my hair because it took 2 days and my gray were already showing again as you can see by my photos. So dissapointed! Looked everywhere to try and find a way to email and ask for a refund. The fine print says you can, but doesn't explain how or what to do.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sharon - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Indre K.
15 octobre 2021
The color didn't meet my expectations
POSTÉ PAR :
Indre K.
15 octobre 2021
I found the color light brown too golden or honey color. The coverage of grey hair was poor.
The packaging was wonderful.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Indre K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
kathleen F.
14 octobre 2021
too dark. have requested 7nn more than once
POSTÉ PAR :
kathleen F.
14 octobre 2021
repeat the above
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Renea A.
14 octobre 2021
unhappy with this recent hair color order I received
POSTÉ PAR :
Renea A.
14 octobre 2021
I was suprised that this time my color came out nearer to brown than my customary light blondish red ( strawberry blond) that I am used to. I am wondering what changed????
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Renea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rebecca L.
14 octobre 2021
The blue black isn't even black
POSTÉ PAR :
Rebecca L.
14 octobre 2021
I requested blue black as my color choice. The last couple of orders I received resulted in dark brown hair at the darkest. And that was not as a result of the color washing out. It was dark brown from Day 1 of dying. It is not black. I sent a request today to change it to THE DARKEST blue black they make. At this point, I feel I could get truer color from a box dye. Hopefully the color will be corrected or this will be my last purchase.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebecca - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Julie T.
13 octobre 2021
too dark
POSTÉ PAR :
Julie T.
13 octobre 2021
This recent order is too dark and patchy.
I preferred my first order from Dec 2020, that colour was more appropriate and the coverage was much better.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Carol L.
13 octobre 2021
Color is good but my whites are still there
POSTÉ PAR :
Carol L.
13 octobre 2021
I followed all the instructions, however my whites are still very much there. Some had darkened a little bit (brownish) but I could clearly see whites/grey hair. The shampoo and conditioner were very good though as it left my hair feeling silky smooth. This didn’t do it for my hair. Canceling subscription after 1st attempt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Molly M.
13 octobre 2021
The color was NOT what it wanted
POSTÉ PAR :
Molly M.
13 octobre 2021
Not only was it not what I wanted it was even worse than what my hair looked like before :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Molly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Catherine S.
12 octobre 2021
Unsatisfied
POSTÉ PAR :
Catherine S.
12 octobre 2021
Don't like the result! I expect ash gray it definitely redesh color! I follow the directions and didn't work well
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jana E.
12 octobre 2021
Not as I Expected
POSTÉ PAR :
Jana E.
12 octobre 2021
I usually love my hair color; however, this time not so much. I requested a deeper reddish/brown but it came out much more brown with very little red. The color was not as vibrant as I usually get from my order. Also, I requested more gray coverage but got even less. The color faded much faster as well. I have always been happy but was disappointed with the outcome this shipment. I have requested a color adjustment, more gray coverage, and a longer-lasting result. We shall see how this one turns out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jana - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
dana b
11 octobre 2021
Grays
POSTÉ PAR :
dana b
11 octobre 2021
I've been gettin my personalized color kit for 7 years. I love the color, it looks so natural. But I have had problems with the grays showing is just 3 to 4 weeks. I would go months before a gray would show when I first started using Esalon. Did you change your formula?
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Dana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Nancy K.
11 octobre 2021
Did not cover gray
POSTÉ PAR :
Nancy K.
11 octobre 2021
I'm going to have to re-color. Disappointed.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Nancy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Nancy W.
11 octobre 2021
Response to first use of product. I don't really want this published.
POSTÉ PAR :
Nancy W.
11 octobre 2021
I received the order Oct 5th. I used it the same day. The color did not cover my gray and my hair was dry and almost frizzy afterwards. I am not happy with the product and don't want any further deliveries.
Please confirm that you are canceling any future deliveries and refunding my money. Thankyou. Nancy Weddle
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Marie N.
11 octobre 2021
Hair color
POSTÉ PAR :
Marie N.
11 octobre 2021
Too light. Disappointed with it. Second time ordered from you. About 2 years ago, the color was so much better.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Amanda T.
11 octobre 2021
Too Dark
POSTÉ PAR :
Amanda T.
11 octobre 2021
It matched my current hair color very well, but I wanted this color to be lighter.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Pauline E.
11 octobre 2021
First time colour, a little too 'Gold'....
POSTÉ PAR :
Pauline E.
11 octobre 2021
My first custom colour turned out too warm.... very gold, even a little brassy. I wanted it to be very cool ash. I'm still working with it... trying to wash it out a little and adding a little purple shampoo.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pauline - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Bettina H.
10 octobre 2021
Überhaupt nicht so wie gewünscht
POSTÉ PAR :
Bettina H.
10 octobre 2021
Bin Tod traurig, bin Naturrot und hab mir ne dunklers Kupferrot gewünscht jetzt bin ich braun Haarig mit leichten Rotstich. Mein Trost ist das ich die Tönung gekauft habe. Leider muss ich jetzt die Tönung mühevoll herausziehen lassen. Ich hatte ein Foto hochgeladen und geschrieben was ich mir wünsche das hat wohl niemand gelesen also nix mit toller Beratung und individuell abgemischt. Bis heute keine Mail erhalten bezüglich der Kundenzufriedenheit absoluter voll Reinfall.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Die Farbe ist zwar ganz hübsch, aber meine Haare fühlen sich auch nach mehrmaligem Waschen immer noch schwer an und wirken strähnig. Ich werde daher keine weitere Bestellung machen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jutta W.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Tiffany R.
9 octobre 2021
Over all a great product!
POSTÉ PAR :
Tiffany R.
9 octobre 2021
I absolutely love this product. It left my hair so soft and shiny. However, I am not 100% pleased with the color. It is too dark for my complexion and eye color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Linda R.
9 octobre 2021
bad batch of color maybe not satisfied
POSTÉ PAR :
Linda R.
9 octobre 2021
Just wanted to let you know I'm not happy or satisfied with my last color package. I have explained over the phone and by email. I either need a refund for my last color or the next order at no charge to me. Please let me know what you decide. If no refund or a free color then you can cancel my account.
Thank you..............Linda Ross
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Suzanne L.
9 octobre 2021
Terrible colour
POSTÉ PAR :
Suzanne L.
9 octobre 2021
My main request was to neutralise the red in my hair as my roots were dark with grey and the rest of ny hair was brown/red/ginger (wishy washy). I've waited months to do this, took my time to apply colour as guidance stated and now I've roots that match the other and I hate it 🙄 it looks redder than ever!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Suzanne L.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Michaela K.
9 octobre 2021
Farbe
POSTÉ PAR :
Michaela K.
9 octobre 2021
Die Farbe ist gut doch stinkt sehr stark
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michaela K. - Vielen Dank für Ihr Feedback. Wir möchten uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen.
POSTÉ PAR :
Tomara R.
8 octobre 2021
What happened!?
POSTÉ PAR :
Tomara R.
8 octobre 2021
I've been using eSalon for over 2 years... loved it still do to a point. My last shipment was a weird one to say the least..I mixed my dye as always... this time it got hot?! Quickly??!! I went to grab my towel (typically what I do) came back (under 2 minutes) it exploded! All over my vanity in bathroom!! I scooped up what I could and placed on my hair needless to say no coloring took place... however it definitely colored my vanity! ! It's ruined... along with my lovely (sarcasm here!) Gray hair for the next 5 weeks.... upset because I've never experienced this with this hair dye or any other I've used before...
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Tomara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Melissa E.
8 octobre 2021
Not sure I get the hype
POSTÉ PAR :
Melissa E.
8 octobre 2021
Still didn’t cover grays. I don’t have many, probably 5 grays hairs on my hairline. They roughly covered 3 initially and the coverage that was provided lasted less than a week.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Mary A.
8 octobre 2021
Color treated hair
POSTÉ PAR :
Mary A.
8 octobre 2021
I really love the hair color, leaves my hair looking and feeling nice. But the reason I only gave it three stars is because my gray hair doesn’t stay covered for very long, the gray starts showing by the third wash 👎.. slowly it starts creeping out with every wash.. Sincerely Mary A.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Maria R.
8 octobre 2021
El color que pedí no resultó lo que yo esperaba
POSTÉ PAR :
Maria R.
8 octobre 2021
No me gustó el resultado después de haberme puesto el tinte y es porque no me quedo el color que yo pedí y las canas no las cubrió totalmente estoy muy desepsionada del producto.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - Lamentamos mucho que se sintiera decepcionado por los resultados de su aplicación de color. Nuestra Garantía eSalon Color Happiness es algo que siempre respaldamos, y trabajaremos contigo para alcanzar tus objetivos de color de cabello. ¡Esté atento a un correo electrónico nuestro para sus próximos pasos! Realmente apreciamos sus comentarios.
POSTÉ PAR :
Liza B.
8 octobre 2021
Didn’t cover my grays! :(
POSTÉ PAR :
Liza B.
8 octobre 2021
I’m so disappointed! First of all the color is off, too orange & fake looking & secondly after very precise work & time spent covering every strand, my entire frame of my face did not take to the color & all of my grays are still there, it looks terrible. Who knows what the back looks like because I cannot see it. I’m just frustrated & won’t be ordering the product again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Teresa C.
8 octobre 2021
The darker color
POSTÉ PAR :
Teresa C.
8 octobre 2021
It didn’t darken my roots like the previous color I had. It tinted them but I could still see the line of what was grey, but as a light brown. Weird because I had changed to a darker color and the color before hand always did better.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teresa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Robin F.
7 octobre 2021
Color ok
POSTÉ PAR :
Robin F.
7 octobre 2021
Didn’t cover the gray
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Robin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Ashlei R.
6 octobre 2021
Disappointed
POSTÉ PAR :
Ashlei R.
6 octobre 2021
I loved the color, and the service but the grey coverage was super disappointing. Even with a stronger formula and longer process time my roots were visibly lighter in sunlight and grey was showing after 2 shampoos.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ashlei - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Alaina P.
5 octobre 2021
Color Review
POSTÉ PAR :
Alaina P.
5 octobre 2021
The color was a bit more copper than I would have liked.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alaina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Brianna M.
5 octobre 2021
I wanted to match my roots
POSTÉ PAR :
Brianna M.
5 octobre 2021
I joined Esalon to get a professional opinion on matching my roots. I wanted to cover up the orange red blonde balayage that I previously had.
I sent in pictures and the beautician messaged me what I would be receiving only!
She didn't ask me more about what color I wanted, didn't send me pictures of the color I would be receiving.
When I got the box I opened it and it was very nicely packaged so I went ahead and used the color.
To my horror the dark brown made my hair black it did not match my roots and I did not color my roots because I wanted to see how big of a difference the color was.
The color had to be three shades darker than my original hair color. There is no way I can bleach my hair to remove the hideous color, it'll be over processed and fall out. I have to live with this horrible color until it fades.
I messaged the e salon team and told them what happened and I sent in pictures and the only thing they could say was We will credit your account.
Do they honestly think I will use them ever again! I have more luck going to Sally's beauty supply store picking up my own color and doing my hair that way.
Save your money and do it yourself at Sally's.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brianna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lisa B.
5 octobre 2021
Turned my hair BLACK
POSTÉ PAR :
Lisa B.
5 octobre 2021
Not happy as my hair turned black
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Tara B.
4 octobre 2021
Bad color?
POSTÉ PAR :
Tara B.
4 octobre 2021
My hair literally looks green, it's not blonde at all, more like a light ash green/brown and ZERO Grey coverage. My grey looks worse now that I colored.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Marsha L.
4 octobre 2021
Product was very drying on my hair.
POSTÉ PAR :
Marsha L.
4 octobre 2021
Not exactly what I was expecting. I followed the directions to the "t". First of all the color did not cover my grey hair. I am only showing grey around the hairline, but it did not cover the grey. Second of all, my hair ended up Very dry and it broke. I was going to use the high light package that I purchased, but decided not to as my hair was breaking and very dry. Then I received notice that my next shipment was "on its way". I rec'd the message on a Saturday. I called immediately on Monday AM to cancel and was told my shipment was already on the way. I did not have sufficient time to cancel this shipment. Now I will have to return product and STILL PAY FOR SHIPPING. I'm not a happy camper!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Adalie
3 octobre 2021
Too dark
POSTÉ PAR :
Adalie
3 octobre 2021
I ordered dark brown for Fall. I put it on my dirty blonde hair and it came out black. I was sad cause looking forward to a dark brown but came out more black the dark brown. It was black with burgundy color. Otherwise very nice quality and product went on nice.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Adalie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Missy W.
3 octobre 2021
Color
POSTÉ PAR :
Missy W.
3 octobre 2021
I am not happy with the color. My hair turned pinkish red.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
MIssy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Bailey M.
2 octobre 2021
Not enough coverage
POSTÉ PAR :
Bailey M.
2 octobre 2021
I expressed how I have red undertones and want to cover them up. My personalized hair color covered up my red undertones a little, but they are still very, distinctly present… to the point that my boyfriend couldn’t tell a difference.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bailey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Nicole R.
1er octobre 2021
Color
POSTÉ PAR :
Nicole R.
1er octobre 2021
Color didnt color my grays
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Lisa W.
1er octobre 2021
Great Color; Not Lasting As Long As Before
POSTÉ PAR :
Lisa W.
1er octobre 2021
I love your company, your Colorists, & have loved your product for a few years now. That is until these past few kits. Your color always lasted extremely well but not anymore. Within 3 weeks the white hairs are white again. Your formula change was not a good idea. Not only does the color not last, my hair does not have the shine & softness it's always had with your kit. Why did you mess up a great product?
Your Colorists are great, they've matched my natural red hair perfectly. Now, with your color not lasting even a month I don't know what to do. I do not want to over dye & damage my hair. I also do not want to see white hairs. PLEASE GO BACK TO YOUR PREVIOUS FORMULA!!
Thank You, Lisa W.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
donna S.
1er octobre 2021
Feel like nobody listens
POSTÉ PAR :
donna S.
1er octobre 2021
I complained and complained about orangish tones and no matter how many times I complained..i still get same results. I give up on esalon. I can buy 5 dollar hair color and get orange tones. So disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Cynthia P.
1er octobre 2021
Color didn’t take
POSTÉ PAR :
Cynthia P.
1er octobre 2021
I followed the instructions step by step it didn’t cover my grey hair at all
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cynthia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Karen P.
1er octobre 2021
Wrong color
POSTÉ PAR :
Karen P.
1er octobre 2021
I had asked for my custom color to be light brown with a blonde highlights and I received a medium brown....not happy with it this color. Maybe y'all can make this right. I have been a satisfied customer since 2019 until now. I'm trying this again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Angel J.
1er octobre 2021
It broke off my ends and Dried my hair out completely
POSTÉ PAR :
Angel J.
1er octobre 2021
Dried my hair out completely. I’m so sorry I wanted to love this , but Mediocre product I followed every instruction by the letter. The color was pretty . not what I wanted but I expected that was ordering something online? ! I just didn’t expect it to dry my hair out so bad!! sorry won’t order again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angel - We’re so sorry to hear that you were disappointed by the results of your application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jana L.
30 septembre 2021
Way too dark!!
POSTÉ PAR :
Jana L.
30 septembre 2021
This came out black and looked dreadful!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jana L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Margaret M.
30 septembre 2021
I never received my order so would not recommend esalon
POSTÉ PAR :
Margaret M.
30 septembre 2021
No order ever received no customer service
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margaret M. Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Victoria H.
30 septembre 2021
Wrong color
POSTÉ PAR :
Victoria H.
30 septembre 2021
Much darker than requested. More red tones than last time. Not sure why the color changed. Also, this color failed to color my roots at all. Thinking of cancelling subscription.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Victoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kerry S.
29 septembre 2021
All had leaked in box
POSTÉ PAR :
Kerry S.
29 septembre 2021
Didn't use it. When I opened packaging one of the bottles had leaked in box, so couldn't use it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kerry S. - Thank you for contacting us. We are so sorry to hear your order arrived damaged. We have reached out to you via email to remedying this situation, so please keep an eye on your inbox for more details!
POSTÉ PAR :
Marlee S.
29 septembre 2021
Color didn’t last
POSTÉ PAR :
Marlee S.
29 septembre 2021
I was really surprised that the color washed out in two weeks! Color lasted almost 4 on the previous treatment. Kind of disappointing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marlee - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTÉ PAR :
Violetta L.
29 septembre 2021
Nicht vertragen
POSTÉ PAR :
Violetta L.
29 septembre 2021
Die Farbe hat nach dem Auftragen auf der ganzen Kopfhaut gebrannt, leider nicht vertragen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Violetta L.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bei empfindlicher Haut kann die Haarfarbe zu leichten Reizungen der Kopfhaut führen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Liliana C.
29 septembre 2021
No me gusto el resultado
POSTÉ PAR :
Liliana C.
29 septembre 2021
No cubre canas y me dio alergia
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Liliana - Lamentamos mucho saber que experimentó una reacción alérgica que podría haber sido causada por nuestro color de cabello. En casos raros, uno puede desarrollar sensibilidad al color del cabello con el tiempo. Nos comunicamos con usted por correo electrónico para brindarle más detalles sobre los próximos pasos y cómo podemos ayudarlo a resolverlo. En el futuro, recomendamos realizar una prueba de alergia cutánea 48 horas antes de cada aplicación de color. Las instrucciones para la prueba de alergia cutánea se incluyen en nuestra guía de uso y seguridad del producto con cada pedido de color de cabello. En nombre de la familia eSalon, le deseamos una rápida recuperación.
POSTÉ PAR :
Rosy X.
29 septembre 2021
Descontenta
POSTÉ PAR :
Rosy X.
29 septembre 2021
Recivi el products muy tarde el color super obscuro y no cubrio las canas estoy muy descontecta.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rosy - Lamentamos mucho que nuestro color no cumpliera con sus expectativas. Tomamos en serio los comentarios de nuestros clientes y continuamos mejorando nuestros productos todos los días. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello!
POSTÉ PAR :
Autumn J.
28 septembre 2021
Color was awful
POSTÉ PAR :
Autumn J.
28 septembre 2021
I’ve been dying my hair a long time and it’s especially hard to screw up my hair but this hair color has done just that. I ordered darkest brown + violet explaining I hate a lot of red and my hair turned 3 shades lighter on roots and looks horrible. I tried using the extra bottle of color to fix and it did same thing. My roots are now blonde and red and I absolutely hate it. Cancelling and would not recommend this to anyone
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Autumn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Amanda T.
28 septembre 2021
Awful
POSTÉ PAR :
Amanda T.
28 septembre 2021
This colour made my hair so dry ! I did not get the colour I wanted . I am not happy a wish for a refund a to cancel my subscription!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
christina S.
28 septembre 2021
like coverage and color. need better conditioning. hair is dry, frizzy, breaking
POSTÉ PAR :
christina S.
28 septembre 2021
Like coverage and color, but my hair is dry, frizzy and breaking
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christina - We truly appreciate your feedback! e take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Radika S.
28 septembre 2021
custom color
POSTÉ PAR :
Radika S.
28 septembre 2021
The smell of peroxide was pretty strong in the last couple of orders. Also my hair is more frizzy after the coloring.
Suggestions welcome.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Radika - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Karolina R.
27 septembre 2021
Big mistake
POSTÉ PAR :
Karolina R.
27 septembre 2021
It was the biggest mistake I've ever made to order personalised color. I am blond and usually going for light highlights or Bright warm colours. I decided to order from this company as it looked legit. Turned out that color they sent me was red instead of light blond. Not only this - dye almost burned my scalp. I would not recommend it to anyone. Deleting my account.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karolina R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Gloria C.
27 septembre 2021
Not covering gray
POSTÉ PAR :
Gloria C.
27 septembre 2021
This formulation did not covering my gray even though i left it on longer.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Debra B.
27 septembre 2021
Awful
POSTÉ PAR :
Debra B.
27 septembre 2021
I ordered dark blonde and now I’m flat really dark brown and my hair is like straw.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Geisel M.
27 septembre 2021
Color
POSTÉ PAR :
Geisel M.
27 septembre 2021
El color d la raíz era más claro que el del resto del cabello y no me cubrió mis canas les envié mensaje y me dijeron q colorists iva a escribir pero no y otra persona me dijo q ajustara a mas tiempo el cual yo lo había hecho x mi cuenta y tampoco
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Geisel - ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. Háganos saber si hay algo más que podamos hacer para ayudarlo.
POSTÉ PAR :
Gaynor
26 septembre 2021
Disappointed
POSTÉ PAR :
Gaynor
26 septembre 2021
Orded this in medium blonde and my roots are red think I will stick to my supermarket next time or my hairdressers looks horrendous complete waste of money and got to dye it again now won't be ordering again from here one really angry upset customer here (ب_ب)
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gaynor - Thank you for your feedback. We’re truly sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
POSTÉ PAR :
Rebecca K.
26 septembre 2021
Even out my color
POSTÉ PAR :
Rebecca K.
26 septembre 2021
It evened out my bleach blonde and medium brown roots for a few weeks. Definitely need a touch up soon luckily I’m getting another color from them in a week
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebecca - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon
POSTÉ PAR :
Denine B.
25 septembre 2021
Never received
POSTÉ PAR :
Denine B.
25 septembre 2021
Never received
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Denine - Thank you for your feedback. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Fabienne R.
24 septembre 2021
nice product
POSTÉ PAR :
Fabienne R.
24 septembre 2021
did not colour greys, will give it another go
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Fabienne - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Addie S.
24 septembre 2021
It’s brown
POSTÉ PAR :
Addie S.
24 septembre 2021
I have been confused about why the root color is brown and the strand color is red when I wanted red hair. I worked with it a few times trying to do it their way but always ended up blotchy. This time while I was coloring my roots I decided to pull the remaining through my hair to freshen up my color. My hair is brown. I don’t want brown hair. I think this is too complicated for me and just not the right fit.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Addie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Virginia V.
23 septembre 2021
Ammonia is too strong
POSTÉ PAR :
Virginia V.
23 septembre 2021
Ammonia si too strong. I'm not interested to buy again any of your product.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Virginia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Deborah M.
22 septembre 2021
Grays still there
POSTÉ PAR :
Deborah M.
22 septembre 2021
I have changed my color and followed instructions and my grays are still there.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jammie L.
22 septembre 2021
Way to dark
POSTÉ PAR :
Jammie L.
22 septembre 2021
My color is to dark. It has to much brown in it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Thuy
22 septembre 2021
I was trying to color my hair not keep it the same
POSTÉ PAR :
Thuy
22 septembre 2021
I've already bleached my own hair I just was looking for a new dye but it's just my bleached color now
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Thuy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.
POSTÉ PAR :
KT R.
22 septembre 2021
TOO STRONG FOR MY HAIR
POSTÉ PAR :
KT R.
22 septembre 2021
I color often, and baby my hair with masks, leave in conditioners and UVA products. This was way to strong for me even in just the teeny time allowed for ends. Now the ends are fried. I want to cancel any further shipments. Thanks anyways.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
KT - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Catherine W.
21 septembre 2021
Product never arrived
POSTÉ PAR :
Catherine W.
21 septembre 2021
I’ve been asked to review a product that never arrived
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
Lorsque vous visitez un site web, il peut stocker ou récupérer des informations sur votre navigateur, via des cookies ou des technologies similaires. Ces informations peuvent vous concerner, vos préférences ou votre appareil. Elles peuvent vous offrir une expérience web plus personnalisée. Parce que nous respectons vos préférences, vous pouvez choisir de ne pas autoriser certains types de cookies. Cliquez sur les différents titres de catégorie pour en savoir plus et modifier nos paramètres par défaut. Veuillez noter que le blocage de certains types de cookies peut avoir un impact sur votre expérience du site et les services que nous sommes en mesure de vous offrir.
Gérer les préférences en matière de Cookies
Conformément aux lois applicables en matière de protection des données personnelles, vous avez le droit de vous opposer à (a) la «vente» de vos données personnelles à des tiers, (b) le partage de données personnelles à des fins de publicité comportementale inter-contextuelle et (c) le traitement à des fins de publicité ciblée. Les cookies relevant de cette catégorie collectent des informations à des fins d'analyse, d'expériences personnalisées et de publicité ciblée (y compris sur les réseaux sociaux). Vous pouvez exercer votre droit d'opposition concernant les données partagées par ces cookies en utilisant ce commutateur. Si vous vous désabonnez, nous ne serons pas en mesure de vous proposer des publicités personnalisées en utilisant les données que ces cookies auraient collectées. Pour d'autres moyens d'exercer vos droits d'opposition, consultez notre Politique de confidentialité ou notre Avis de confidentialité pour la Californie.
Fonctionnel
Toujours Actifs
Ces cookies sont nécessaires au fonctionnement du site web et ne peuvent pas être désactivés dans nos systèmes. Ils peuvent être définis en réponse à des actions que vous effectuez et qui équivalent à une demande de services, telles que la définition de vos préférences de confidentialité, la connexion ou le remplissage de formulaires. Ils peuvent être définis par nous ou par des fournisseurs tiers dont nous avons ajouté les services à nos pages. En utilisant ce site, vos données peuvent également être transférées vers des pays en dehors de l'Espace économique européen sans un niveau de protection des données adéquat. Il se peut que vous ne puissiez pas exercer vos droits en relation avec les données et que les autorités étatiques aient accès à ces données. Vous pouvez configurer votre navigateur pour bloquer ou vous alerter de l'existence de ces cookies, mais certaines parties du site peuvent alors ne pas fonctionner.
Ces cookies doivent être activés pour regarder du contenu vidéo sur le site web. Activez ce commutateur pour activer les cookies afin de pouvoir regarder des vidéos sur le site. Notez que si vous activez les cookies vidéo, vous acceptez que les informations sur votre visualisation vidéo puissent être partagées avec des fournisseurs de cookies tiers, y compris les entreprises d'analyse, de publicité et de médias sociaux. Si vous ne souhaitez pas partager vos données de visualisation vidéo, n'activez pas les cookies vidéo.
Ces cookies nous permettent de compter les visites et les sources de trafic afin de pouvoir mesurer et améliorer les performances de notre site. Ils nous aident à savoir quelles pages sont les plus et les moins populaires et à voir comment les visiteurs se déplacent sur le site. Si vous n'autorisez pas ces cookies, nous ne pourrons pas surveiller ses performances en utilisant ces cookies.
Ces cookies peuvent être définis via notre site par nous et/ou nos partenaires publicitaires, y compris les sociétés de médias sociaux. Ils peuvent être utilisés pour établir un profil de vos intérêts sur la base des informations de navigation qu'ils collectent auprès de vous lorsque vous visitez un site Web, ce qui inclut l'identification unique de votre navigateur et/ou appareil Internet et vous montrer du contenu ou des publicités pertinents sur notre site et sur d'autres.
Merci d’accepter les cookies pour bénéficier de toute l’expérience. En cliquant sur « Tout Autoriser », vous acceptez le stockage de cookies sur votre appareil pour améliorer la navigation sur le site, analyser l'utilisation du site et aider nos efforts de marketing.
