Ich habe Esalon auf Grund seiner guten Bewertungen ausprobiert und muss sagen ich bin unheimlich enttäuscht. Die Haarfarbe ist weder so rausgekommen wie gewünscht( viel rötlicher als aschbraun erwarten lässt) noch wurden meine grauen Haare abgedeckt. Ich färbe oft Zuhause zwischen den Friseurbesuchen, die Farbe aus der Drogerie ist oft zu rötlich und deckt die grauen Haare nicht ab aber für 5 Euro erwarte ich auch nicht mehr. Für 25 Euro allerdings schon. Schade hatte echt gehofft eine Alternative gefunden zu haben.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vivian H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheit-garantie- und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Magna S.
7 décembre 2019
Grey
POSTÉ PAR :
Magna S.
7 décembre 2019
I followed very carefully the steps by step instructions on how to cover my grey hair and at the end on how to use the leftover but apparently my grey hair wasn't covered. The color on my grey hair became light brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Magna S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Your eSalon Team
POSTÉ PAR :
Azariah J.
7 décembre 2019
My color exploded
POSTÉ PAR :
Azariah J.
7 décembre 2019
It was sitting in room temperature and exploded and started bubbling
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Azaiah J. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! Your eSalon Team
POSTÉ PAR :
Beth D.
7 décembre 2019
Horrible
POSTÉ PAR :
Beth D.
7 décembre 2019
I bought a custom brown color and highlights. It turned out awful!!!! Now I have orange streaks in my hair even after the toner. I will never buy from you again!!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Beth D. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Mindy A.
7 décembre 2019
Wrong color!
POSTÉ PAR :
Mindy A.
7 décembre 2019
Kit was nice and customer service was great! Except it took 7days to finally ship and the color was way to dark . The shampoo and conditioner was not enough and not good quality.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mindy A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team
POSTÉ PAR :
Jenn R.
7 décembre 2019
Not as good as it appears
POSTÉ PAR :
Jenn R.
7 décembre 2019
This color is not any better than a great many drugstore brand hair colors. The color they show in video was done in a salon. They sent a "free" one with my original order but it must have been a "one off" mix!! I need to get a brown color at the store to cover up the orangey red I was left with!! (Took pix but cannot post here) It also does NOT cover grey. I still have a lot showing. Sorry but this is not worth the money.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jenn R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Your eSalon Team
POSTÉ PAR :
Exmenia P.
6 décembre 2019
Kit de cabello
POSTÉ PAR :
Exmenia P.
6 décembre 2019
Hola
No puedo entender xq cada vez me cuesta más dinero cada kit y tiene menos productos
No cubre muy bien las canas el color es más o menos algo q me gusta
El costo de envío es muy elevado
Creo q voy a cancelar mi cuenta y tratar una marca diferente
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Exmenia P: - Gracias por escribirnos. Sentimos que el color no haya cubierto las canas. Estamos felices de poder ayudarte y darte una solución. Por otro lado, el precio de nuestro Plan de Color se encarece después del segundo pedido, tal y como indicamos en la web. Recuerda que dentro del Plan de Color sigues recibiendo el 20% de descuento en cada pedido. Te acabo de enviar un email con nuestra solución. Esperamos haberte servido de ayuda ¡Saludos!
POSTÉ PAR :
Lia H.
6 décembre 2019
Gray coverage
POSTÉ PAR :
Lia H.
6 décembre 2019
Little disappointed this time as the gray coverage wasn’t good enough to cover the gray. The gray roots didn’t come out with the same color, it’s about three shades lighter than the rest of my hair. I would like the roots to blend in with the rest of the color. I will give it one more chance.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lia - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists will adjust your formula! Please keep your eyes out for an email from us shortly. Thanks again for your feedback!
POSTÉ PAR :
Rachel H.
5 décembre 2019
Lovely colour but really difficult to wash out
POSTÉ PAR :
Rachel H.
5 décembre 2019
I really like the colour I have achieved with the dye however washing out the dye is impossible as it goes very gluey and takes about 5 shampoos over 2 days to get it all out.
Real shame as I really want to keep using it for the colour!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Tere T.
5 décembre 2019
Mal
POSTÉ PAR :
Tere T.
5 décembre 2019
Nunca llegue al color deseado
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tere T: - Sentimos que no te haya llegado tu Color Personalizado. Estamos encantados de poder ayudarte y solucionarlo. Te hemos enviado un email. ¡Saludos!
POSTÉ PAR :
Ramon D.
5 décembre 2019
Un timo
POSTÉ PAR :
Ramon D.
5 décembre 2019
Si podés uno para probar por diez euros y sin avisar,te siguen mandando a 25eu
Yo solo pedí uno y siguieron mandando por 25eu y no he podido devolver pk cobran gastos de envío a iglaterra
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ramon D - Gracias por escribirnos. Sentimos lo ocurrido. Cuando realizaste tu primer pedido en eSalon.es, es probable que durante el proceso de pago hayas visto la opción de envío automático. Este es nuestro servicio recurrente llamado tu "Plan de Color". Con este plan recibes 20% de descuento en cada pedido, incluyendo todos los productos para el cuidado del cabello que ofrecemos. Es súper flexible, así que lo puedes activar, posponer o desactivar cuando quieras desde tu móvil o tu ordenador. De todas formas, te acabamos de enviar un email para solucionarlo.
POSTÉ PAR :
susie W.
5 décembre 2019
Color changed
POSTÉ PAR :
susie W.
5 décembre 2019
I did the first color that I ordered and it looked good after a couple of washes-
the 2nd order came, I followed the same instructions, and my hair is very ashy- I do not like it -
I don't know what went wrong
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susie - We never like to hear that our customers are unhappy with their color! We have reached out to you via email to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Susan L.
5 décembre 2019
My color was changed
POSTÉ PAR :
Susan L.
5 décembre 2019
I explained that I like dark underneath and a light color on top, I didn't get that look at all . My color was light and it didnt have dark underneath at all. My hair color is black but I always go med. Brown. The copper they sent wasn't for me didn't like it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We'd love to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sabine W.
4 décembre 2019
Keine korrekte Farbanpassung
POSTÉ PAR :
Sabine W.
4 décembre 2019
Leider ist mein grauer Ansatz heller geworden als die Längen. Auch die dritte Farbanpassung war nicht optimal. Schade
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sabine W. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Deb M.
4 décembre 2019
Can’t get it right
POSTÉ PAR :
Deb M.
4 décembre 2019
My color has been wrong since day 1. I uploaded the color (pic from FB) and the name that I obtained from Facebook and an esalon rep on messenger. I emailed the pic and name as we’ll order 1 wrong, called and emailed again, sent pic and name, again WRONG. 3rd time uploaded and email name and pic and called over 5 times since day 1, STILL WRONG. I’ve asked for a manager 2x still waiting on the 2 calls. There have been at least 5-6 calls and 10 emails, multiple uploads of the color and name. Can get it right and it’s the customers fault. That’s how they make you feel. No apology, no expedited shipment. I used the 2nd color they sent mistake too dark. They have never said why they can’t get me what I want. And still haven’t given me what I want. Why?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deb - We truly appreciate your feedback. We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Keasha N.
4 décembre 2019
It didn't cover my roots and the colors don't match...
POSTÉ PAR :
Keasha N.
4 décembre 2019
I colored my roots around the beginning of November and the color didn't totally cover my roots and the color that it did deposit, didn't match the rest of my hair....overall, I'm not thrilled with this. It's not the worst, but certainly not the best. I may do one more order to give another chance, but will likely cancel afterwards.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Keasha - We’re so sorry to hear that the results of your color application were uneven. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Tammy M.
4 décembre 2019
Just Okay
POSTÉ PAR :
Tammy M.
4 décembre 2019
Color is okay...not as dimensional as I would hope.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tammy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Patricia C.
4 décembre 2019
Disappointed by Esalon!
POSTÉ PAR :
Patricia C.
4 décembre 2019
I placed with Esalon, until now 29 orders consisting of 1 bottle of color and 1 bottle of conditioner. For these purchase, my bill was $31.99 which included free shipping. I was then satisfied with the products and with their prices.
Suddenly this bill jumped to $40.49!
I am disappointed. So, I am cancelling the purchase of the conditioner from this day forward. And I am planning to find another supplier very soon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Melissa S.
3 décembre 2019
Washes out after 3-4 washes
POSTÉ PAR :
Melissa S.
3 décembre 2019
Very disappointed, color washed out after 3-4 washes both time I tried it.
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Melissa S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Keep an eye on your inbox for more details. Your eSalon Team
POSTÉ PAR :
Patti P.
3 décembre 2019
The color kit is great! Did not like the highlight kit.
POSTÉ PAR :
Patti P.
3 décembre 2019
Love the color and it is easy to use. The highlight kit did not work. It did not change my hair color at all so it was a waste of money for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patti P. - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the outcome you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Rosario P.
3 décembre 2019
Not what was promised
POSTÉ PAR :
Rosario P.
3 décembre 2019
Had wanted a lighter shade and it was darker than the one sent before!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rosario - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
BrassyBroad
3 décembre 2019
Orange+orange×100
POSTÉ PAR :
BrassyBroad
3 décembre 2019
I turned out completely orange it was awful I hated it I will never use that product again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
BrassyBroad - We're truly sorry that our Made For You did not come out as you expected. We truly appreciate your feedback and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Teal L.
3 décembre 2019
Had a few issues with this color set
POSTÉ PAR :
Teal L.
3 décembre 2019
I’ve been using esalon for about two years now, and overall I’ve been very happy. The color always looks great, and I’ve been really loving the highlight set too.
However, this last one did not go well. Firstly, the dye had a nasty fishy smell to it (a card in the box said there was a new formulation, so I’m guessing that’s why). Not a huge deal, but just kind of gross.
My main problem however, is that when I washed the dye out of my roots at the end, it must have stained my highlights on the way out because they’re now almost completely covered up! I’ve touched up my roots with highlights a number of times before with no issues, so I’m guessing it might have something to do with the new color formulation as well. Really disappointing as I loved the highlights. :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
rubi G.
3 décembre 2019
No me gustó
POSTÉ PAR :
rubi G.
3 décembre 2019
No megusto el color porque me quedo muy recerco mi pelo y no tienen para Canselar el pedido y ya lo cobraron y no quiero mas ese producto.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rubi. G: - Sentimos escuchar que no te haya gustado tu Color Personalizado, y que tu cabello haya resultado seco. Te hemos enviado un email para poder ayudarte. ¡Saludos!
POSTÉ PAR :
Veronica D.
2 décembre 2019
Not very cool--warm tones were streaking.
POSTÉ PAR :
Veronica D.
2 décembre 2019
This product came out much warmer than I had hoped. Permanent color is also super damaging and my ends are fried after this color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Veronica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Leeanne E.
2 décembre 2019
Worst then the rest
POSTÉ PAR :
Leeanne E.
2 décembre 2019
This color was way off. Worst then the rest. My hair is more brown then ever. After 3 tries to get it right I give up ordering online. I would rather pay the salon price which after shipping and fixing what you guys do wrong to my hair is actually cheaper!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Leeanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Darlene N.
2 décembre 2019
The color is drab
POSTÉ PAR :
Darlene N.
2 décembre 2019
] I ordered a blond with no golden colors in it but it's not the color that I wanted I have sent multiple messages and I'm still getting the same color I get light blonde with pearl I wanted more of a Platinum blonde I am not satisfied with the color that I'm getting if you could give me like a platinum blonde or something lighter with highlights I will keep ordering if you can't do that and I'm not trying to be hateful or sarcastic I don't want any more orders but I would like to give you another chance on a platinum blonde thank you
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Darlene N. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Madelaydis C.
2 décembre 2019
Canas rebeldes
POSTÉ PAR :
Madelaydis C.
2 décembre 2019
Hola ,la primera vez estuve muy contenta c mi color y me duró mucho, pero ésta vez no fue lo mismo mis canas no se cubrieron del todo.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Madelaydis: - Gracias por escribirnos. Sentimos mucho que la cobertura de tus canas no haya sido como esperabas. Te hemos enviado un email para solucionarlo. ¡Saludos!
POSTÉ PAR :
Debbie W.
2 décembre 2019
The color was not what I wanted
POSTÉ PAR :
Debbie W.
2 décembre 2019
I love the color shampoo I do not like the hair color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debbie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team
POSTÉ PAR :
Allison J.
1er décembre 2019
Great service
POSTÉ PAR :
Allison J.
1er décembre 2019
Did not cover my greys unfortunatly, but i gotta say the hair that it did cover was the exact color i wanted, lol. So im half and half on this one.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Allison - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula! Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Alicia R.
1er décembre 2019
Fried my hair!!!!
POSTÉ PAR :
Alicia R.
1er décembre 2019
I'm going to have to get 6 inches cut off!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alicia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly.
POSTÉ PAR :
Nikki S.
1er décembre 2019
Takes on red undertones
POSTÉ PAR :
Nikki S.
1er décembre 2019
After a couple weeks, the color takes on more reddish undertones
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nikki - We apologize that your hair color wasn’t what you expected. We would love to work with you to adjust your formula for your upcoming order; our Color Experts have contacted you via email. Keep an eye on your inbox for more details.
POSTÉ PAR :
zanna K.
30 novembre 2019
Bad color
POSTÉ PAR :
zanna K.
30 novembre 2019
The brown I ordered turned my entire head orange/red! After one wash the ends were blonde again and the rotors were orange
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Zanna K. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Brittany M.
30 novembre 2019
Hate it.
POSTÉ PAR :
Brittany M.
30 novembre 2019
Worse experience of my life. Not good communication. Never hated my hair more.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brittany M. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your result. Upon reviewing your account I can see that an email was sent to you regarding this matter. I will however reach out to you via email again to discuss this further, and see what we can do about remedying this. Keep an eye on your inbox for more details.
POSTÉ PAR :
Sharon W.
30 novembre 2019
Didn’t cover my grey’s
POSTÉ PAR :
Sharon W.
30 novembre 2019
I won’t be buying this again, was a great idea but didn’t come close to covering my grey hairs.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharon - We’re sorry to hear that your hair color is not covering greys as expected. We've received your comments, and we'd love to adjust your formula to for your next color order to deliver results better suited to your needs. Our Color Experts have contacted you via email; please check your inbox for more details.
POSTÉ PAR :
Lori R.
29 novembre 2019
I wanted to like it
POSTÉ PAR :
Lori R.
29 novembre 2019
Not sure if it was the formula or the color but this color left a cheap looking tint to my hair :( I definitely have to go dark to try to fix this
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lori R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Eun J.
29 novembre 2019
Adjusting color
POSTÉ PAR :
Eun J.
29 novembre 2019
Is it too late to change color? I like the first one.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eun J. - Here at eSalon, we are always striving to create the best products possible. We have reached out to you via email to discuss this matter further, and see what we can do. Keep an eye on your inbox for more details.
POSTÉ PAR :
maria jose A.
29 novembre 2019
Me disgustó bastante el producto
POSTÉ PAR :
maria jose A.
29 novembre 2019
El color era muy oscuro y de un rubio oscuro o medio pase a un castaño. Y no es mi color habitual. Con lo cual me ha oscurecido bastante el pelo y he tenido q recurrir al final a un profesional
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
María José: - Sentimos mucho que el color no haya sido como esperabas. Estamos encantados de poder ayudarte, para ello te hemos enviado un email, al correo que tienes registrado en tu perfil. ¡Saludos!
POSTÉ PAR :
Audra B.
28 novembre 2019
color
POSTÉ PAR :
Audra B.
28 novembre 2019
The color was too dark... Sorry t
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Audra B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Stephanie W.
28 novembre 2019
It’s ok
POSTÉ PAR :
Stephanie W.
28 novembre 2019
I wanted one thing but what they gave me wasn’t exactly what I wanted. Plus the colour faded fast.
The shine & hair was good but I wish the colour lasted longer.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Bonnie R.
28 novembre 2019
I've asked to cancel and this company won't listen
POSTÉ PAR :
Bonnie R.
28 novembre 2019
I turned off my shipments, and it even says "restart plan". It's not even set to ship but keeps shipping.
This company is terrible.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bonnie R. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Just to confirm, your Colour Plan has been turned off. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jamie P.
28 novembre 2019
Good, but too light
POSTÉ PAR :
Jamie P.
28 novembre 2019
I really like this, but the color is a bit too light. I’ve never been able to find my true hair color in a bottle. I was hoping this would be different. I am disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jamie P. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedy this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Jeff
27 novembre 2019
Still not there
POSTÉ PAR :
Jeff
27 novembre 2019
I want a light blonde overall, to match my natural color. We have been adjusting this, but the result is still darker than desired. It is now a medium blonde, at best. I wait over 10 weeks now between applications, in the hope that the next will be the desired result.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jeff - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Julia L.
27 novembre 2019
Nice for the first couple of weeks
POSTÉ PAR :
Julia L.
27 novembre 2019
The product is easy to use. Color looks great for the first 5 weeks and then mine faded to a reddish brunette.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Chantal P.
27 novembre 2019
No different than a box dye.
POSTÉ PAR :
Chantal P.
27 novembre 2019
Tried to go blonder. Always a mistake at home. Just made the colour darker, oddly.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chantal P - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Chris D.
26 novembre 2019
Color Red Review
POSTÉ PAR :
Chris D.
26 novembre 2019
I love the color but it is not lasting more than 2 weeks b4 I have to redye. Do not want to put that many chemicals on my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chris - We're truly sorry that your hair color did not last as long as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Hülya T.
26 novembre 2019
Farbe toll, für mich ungeeignet
POSTÉ PAR :
Hülya T.
26 novembre 2019
Vertrage die Farbe nicht suf meiner Kopfhaut. Kopfhaut schält sich seid dem colorieren. Schuppige Haare srid dem.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hülya T - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Rachel M.
26 novembre 2019
Not what I expected
POSTÉ PAR :
Rachel M.
26 novembre 2019
I ordered a dark chocolate brown being that this is the color I both dye my hair with at home and what I ask for in the salon. I recieved my box and followed the directions exactly and yet when I finished my roots where a medium bright red and none of my gray was covered. Now I have to pay more to fix this. Will be cancelling my subscription. The shampoo was very pleasant.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Matilde B
25 novembre 2019
Matilde B
POSTÉ PAR :
Matilde B
25 novembre 2019
No me gusta el color no habeis mandado el color que yo queria
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Matilde: - Sentimos no haber cumplido con tus expectativas. Estamos encantados de poder ayudarte. Te hemos enviado un email.
POSTÉ PAR :
Janet M.
25 novembre 2019
My hair was a mess
POSTÉ PAR :
Janet M.
25 novembre 2019
I put my colours on my hair. It went green at the top of my hair. It was very dry too. So had to pay out for a hairdresser. So i think i should stop using your colours has they all have make my hair dry
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janet - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Susan M.
25 novembre 2019
Did not cover gray
POSTÉ PAR :
Susan M.
25 novembre 2019
Was hoping this would be a gentler hair color than drug store bought - it seemed to be, but unfortunately it didn’t do as good a job of covering my grey.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Lauren S.
25 novembre 2019
Extremely Disappointed
POSTÉ PAR :
Lauren S.
25 novembre 2019
After watching Brad Mondo's video I was so excited to try this hair color, so I ordered it. I ordered dark brown golden mahogany, and it did nothing to my hair except mess it up. It made my roots turn lighter and did nothing to the rest of my hair. There is no mahogany in my hair what-so-ever, and that's what I was really excited for based on the picture. However, the kit was cute and easy to use, but I probably won't be ordering again unless my hair can be fixed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lauren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jaime G.
25 novembre 2019
Not full coverage on grey hair
POSTÉ PAR :
Jaime G.
25 novembre 2019
Didnt cover grey hair for long. Less then 2 weeks and my grey hair is back
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jaime - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Sharon H.
25 novembre 2019
Wrong color
POSTÉ PAR :
Sharon H.
25 novembre 2019
I was sent the wrong color. I wanted the red color that was brighter. This one is too dark
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Karin M.
25 novembre 2019
Highlighter turned hair blue/grey-Awful
POSTÉ PAR :
Karin M.
25 novembre 2019
color was fine but highlighter even following all directions exactly turned my hair blue/grey it was awful!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karin - We’re so sorry to hear that you were disappointed by the results of your Light Set kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Amanda G.
24 novembre 2019
Pretty but sadly, not my color
POSTÉ PAR :
Amanda G.
24 novembre 2019
It was a pretty color, but for the money would have hoped for a closer match. I will try again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Cindy H.
24 novembre 2019
Leider nicht so geworden, wie erhofft.
POSTÉ PAR :
Cindy H.
24 novembre 2019
Leider ist der Ansatz wieder zu krass und die Spitzen und Längen gar nichts 😢 schade. Ich bin enttäuscht.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cindy H. - Es tut uns leid zu hören, dass die Farbe Ihren Vorstellungen nicht entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Vielen Dank für Ihr Verständnis. Ihr Team von eSalon
POSTÉ PAR :
deborah K.
24 novembre 2019
poor quality
POSTÉ PAR :
deborah K.
24 novembre 2019
This is terrible hair color. It doesn't cover even after leaving it on for 45 minutes. I have had the color reformulated twice -- still terrible. The first order I received was great but after that they have all been horrible. Maybe it's a trick to get a person hooked on the plan - send one good bottle and all the rest are junk. Don't waste your money! This is a terrible product. Now after spending 45 minutes coloring my hair I have to do it again to cover roots. What a joke. I wish I had never been so stupid as to purchase this product. Don't believe the ads - it's a terrible product. I would give zero stars if I could.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deborah - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jamie G.
24 novembre 2019
Did not touch my grays!
POSTÉ PAR :
Jamie G.
24 novembre 2019
I did everything it said. It didn't touch my grays at all. Just as bright as ever! Not happy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jamie - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
sonia O.
22 novembre 2019
didn't like the color even if I'd use the same combination
POSTÉ PAR :
sonia O.
22 novembre 2019
I didn't like how my hair looks after this kit
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sonia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
EIP P.
22 novembre 2019
Never received it
POSTÉ PAR :
EIP P.
22 novembre 2019
I live in NC
Tracked the package leave NY to Las Vegas NV to ILL to PA? And then it noted that wasn’t logged in?
I guess I won’t get it in time for the wedding tomorrow(?)!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eip - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
JOSEFA D.
21 novembre 2019
Mo me deja ponerles e estrellas
POSTÉ PAR :
JOSEFA D.
21 novembre 2019
No termina d teñirme las canas y el color no me gusta nada,no es un color natural y no se parece nada al d las fotos q les mandé
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Josefa: -Gracias por tu mensaje. Sentimos que el color no haya quedado como esperabas y que las canas no se han cubierto. Una de las ventajas de nuestro servicio es que podemos ajustar fácilmente tu fórmula a lo que necesitas. Te hemos enviado un email para poder ayudarte. ¡Saludos!
POSTÉ PAR :
Magaly G.
21 novembre 2019
Good but not enough
POSTÉ PAR :
Magaly G.
21 novembre 2019
Still having some hair very resistant to the color😓
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Magaly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Emily A B.
21 novembre 2019
Try #1
POSTÉ PAR :
Emily A B.
21 novembre 2019
First time for this all, trying to cover my gray. Was not happy with it, looked dull & dusty. But I will try again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Peggy D.
21 novembre 2019
Doesn't cover the gray
POSTÉ PAR :
Peggy D.
21 novembre 2019
This color set looks good on the top layers but does not cover the gray hair underneath the top layers. When I wear my hair up, the gray really shows.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Peggy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Sherry D.
20 novembre 2019
Way to dark
POSTÉ PAR :
Sherry D.
20 novembre 2019
I was not happy with the color. It was very dark for me and it does not look good
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sherry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Amanda K.
20 novembre 2019
Color change
POSTÉ PAR :
Amanda K.
20 novembre 2019
I didn’t like the color I received. It didn’t seem to give a very good overall color or cover my grays well. The color did not seem to be a change from my previous color. It ended up leaving my color more golden/orangey rather than a dark chocolate brown that I wanted.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Claudia O.
19 novembre 2019
Me encanto el color ,pero el cabello ne quedo maltratafo dificil de peinar.
POSTÉ PAR :
Claudia O.
19 novembre 2019
Me encanto el color, no cubre muy bien las canas,y el cabello me quedo indomable,y maltratado.tengo cabello grueso y un poco seco yo creo q en mi caso no funciono bien .
Gracias de todas maneras.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Claudia: - Gracias por tus comentarios. Sentimos mucho que la cobertura de tus canas no haya resultado como esperabas y que tu cabello se haya dañado. Estamos encantados de poder ayudarte a resolver esta incidencia. Por favor revisa tu email, te acabamos de responder. ¡Saludos!
POSTÉ PAR :
Joleen S.
19 novembre 2019
Would have like it to be lighter
POSTÉ PAR :
Joleen S.
19 novembre 2019
I like the hair products to color my hair that I was sent. They smell better then store bought brands and the quality was good. But my hair turned out darker then the color I am use to and not so happy with that. My hair is usually much lighter when I color it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Sally S.
19 novembre 2019
I really wanted to like it
POSTÉ PAR :
Sally S.
19 novembre 2019
I’ve seen this is on social media for a long time and was very excited to try it. It fell far short if my expectations. I customized an icy darker auburn. I chose gray coverage. It didn’t cover my grays at my roots. But, the dye did change my root color. The rest of it? NOPE. So, my roots are a nice color, except grays are still visible, and my “ends”, which include all hair but the two inches around my crown, didn’t change one bit. I won’t purchase again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sally - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kristie S.
18 novembre 2019
Overwhelmed
POSTÉ PAR :
Kristie S.
18 novembre 2019
I have used this product twice before, loved it! But this last time the ammonia smell was so bad i was having a hard time breathing, i could not keep my eyes open they were burning so bad. I started to feel my head burning and i had to have my fiance come and help me get the color rinsed out of my hair. I dont understand if it is supposed to be the same mixture everytime then why would this happen? Cancelling subscription will not use again.
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Kristie - We're truly sorry that our Made For You customer color did not perform the way it previously has. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Shellie B.
18 novembre 2019
Very very unhappy
POSTÉ PAR :
Shellie B.
18 novembre 2019
I will be cancelling my subscription. I colored my hair last night and I have an appointment today to get this color stripped out of my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shellie - We're truly sorry that our Made For Your custom color did not provide the results you expected. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sherry D.
16 novembre 2019
Grey Coverage
POSTÉ PAR :
Sherry D.
16 novembre 2019
I was disappointed with the grey coverage of this product. Even though I followed all directions the grey hair was a red color and the rest of my hair was brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Hayley W.
15 novembre 2019
Did not go good
POSTÉ PAR :
Hayley W.
15 novembre 2019
I ordered ash blonde and now my hair is red... I had dirty blonde/light brown hair with blonde highlights before and now my hair is this red orange color
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
Jackie C.
15 novembre 2019
Fade-away
POSTÉ PAR :
Jackie C.
15 novembre 2019
The color was right but it faded after the first week.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jackie C. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. eSalon Team
POSTÉ PAR :
Donna A.
15 novembre 2019
Accountvanceld
POSTÉ PAR :
Donna A.
15 novembre 2019
Account cancel
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Joanne T.
14 novembre 2019
the applicator bottle always seems to have a problem
POSTÉ PAR :
Joanne T.
14 novembre 2019
Sometimes the hole at the tip is too small and you can't get anything out. Sometimes its too big and the lotion comes out too fast. Often, including this time, it leaks from under the screw cap. The lotion ran all down my forehead and made a mess. I couldn't use the bottle at all. The result on my hair was good coverage and nice and shiny. The product is good.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joanne T. - We apologize for any discomfort during your color application. We're always looking to improve our service and products, and truly value everything our clients say. We are so happy to hear you are loving your personalized color. Please keep your eyes out for an email from us shortly. Thank you for your patience. eSalon Team
POSTÉ PAR :
Jayma R.
14 novembre 2019
Not used yet..
POSTÉ PAR :
Jayma R.
14 novembre 2019
I havent used yet...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jayma R. - Thank you for your interest in eSalon! Don't hesitate to give us a feedback once you have colored your hair. eSalon Team
POSTÉ PAR :
Sarah S.
14 novembre 2019
DOESN'T COVER MY GRAY AS EXPECTED
POSTÉ PAR :
Sarah S.
14 novembre 2019
AFTER RECEIVING MY LAST ORDER, I QUICKLY REALIZED THE FREQUENCY IN WHICH I WAS HAVING TO TOUCH UP MY GRAYS. DOESN'T WORK FOR ME IN THIS REGARD. WILL NOT ORDER MORE.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah - We apologize that your color results fade faster than you are expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Kathy D.
14 novembre 2019
Cotton candy pink
POSTÉ PAR :
Kathy D.
14 novembre 2019
After several discussions with the stylist, I was shocked when I colored my hair. It was pink, cotton candy pink. I had to go to a dollar store to get a cheap bottle of hair color. It actually turned out the way I had asked esalon to make for me. I was credited for the color but would have had to pay the shipping to get my money back on the other products that were useless since the color was not what I asked for. So read carefully about their 100% guarantee.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Cathy G.
14 novembre 2019
Did not work for me
POSTÉ PAR :
Cathy G.
14 novembre 2019
I wanted this to be the one but sadly it didn't work. The color match was very nice and I liked it but, the color just fell off my grey hair. I only washed it 4 times in 2 weeks and I use a clear coat over my color and the best shampoo for colored hair, but this color just came right off my grey hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right
POSTÉ PAR :
Gloria G.
14 novembre 2019
Wrong color combination
POSTÉ PAR :
Gloria G.
14 novembre 2019
did not come out same color as in the picture
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gloria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Silvia R.
14 novembre 2019
Ruined my hair
POSTÉ PAR :
Silvia R.
14 novembre 2019
I was referred to try this out and thought 'how cool, build a hair color for your hair!' Wrong. I've colored my own hair COUNTLESS times and it's not that hard to do. But, i don't know WHAT went wrong, or what was actually IN these products but it completely ruined my hair. I had semi-thin hair, but after using this TWICE my hair was so thin you could see a whole run way of my white scalp when i'd part my hair. It was HORRIBLE and extremely notice able. I was even question by my family if i was going thru issue because my hair was so thin!! Once I realized it's THIS product - I had to cancel my subscription. I spend HUNDRED of dollars on tape-in extensions to feel better about myself, then after about 3/4 months I cut all my hair off to remove the damaged/extremely thin hair. Now, my hair is finally getting back to normal. I am SO upset but i'm so glad to be rid of this. Never again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Silvia R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! eSalon Team
POSTÉ PAR :
ATSUKO W.
14 novembre 2019
Wrong color
POSTÉ PAR :
ATSUKO W.
14 novembre 2019
It could be a miscommunication but I gave a clear picture of the color I was wanting which was light pinkish brown. I had dark blond hair and the result came to a complete black, and don't know why this happened. She told to wait 2-3 weeks to apply another color. It was not cheap and I would have to go back to drug store brand.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Atsuko - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Catherine J.
14 novembre 2019
My hair is auburn
POSTÉ PAR :
Catherine J.
14 novembre 2019
There is no blond at all and I followed the instructions to the letter :/
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Catherine J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! eSalon Team
POSTÉ PAR :
Sharleen B.
13 novembre 2019
Great packaging...
POSTÉ PAR :
Sharleen B.
13 novembre 2019
crappy product. The packaging is fantastic but when it comes to hair care it's what's inside that counts. The dye, shampoo, and conditioner all suck. After the first time using it a ton of my hair fell out. I chalked it up to diet changes at the time but the dye I'm sure didn't help. It was impossible to wash out and left my hair feeling gross and dry. I've given feedback and kept my subscription going hoping for improvement but nothing ever changed. In my experience a box dye is cheaper and better quality.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathleen - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Rita A.
13 novembre 2019
Color off
POSTÉ PAR :
Rita A.
13 novembre 2019
I used the new color that you sent, but it is very red/auburn. It is beautiful, but just not the right color yet. :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
HappyHair48
13 novembre 2019
Gorgeous presentation, BUT the smell! :(
POSTÉ PAR :
HappyHair48
13 novembre 2019
It all came in such a beautifully and personally prepared and perfect package. Absolutely blown away by the whole process; the order, the personal colourist, the precise and very carefully color mixture, the charts, direction, etc....but when I opened the bottles and started to make the mix, the smell was beyond anything I had ever encountered. The ammonia, yikes. Not good, not healthy. When I wrote the E alone Care Team Member was kind enough to quickly respond with:
"The odor is caused by an ingredient in your permanent color called ammonium hydroxide, which is a solution of ammonia in water. It allows your hair follicles to totally absorb the dye, so you can fully penetrate your hair with color and get total coverage that’s long lasting. While it has a strong smell, we believe it is a safer and a much more effective choice than other color substitutes out there used by other color companies. When I color my hair, I like to apply it in a well-ventilated room with windows or doors open to ventilate the area. I find it really helps with the strong smell."
This was information from the e salon help line. I could feel and taste the smell on my tongue, it was so extreme. I am so bummed out for this. Thank you for trying to be my new e salon. :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
HappyHair48 - We truly appreciate your feedback, and we apologize for any discomfort during your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope you have found the information helpful. Please feel free to contact us if we may be of further assistance.
POSTÉ PAR :
Katharina R.
12 novembre 2019
Leider nicht zu empfehlen
POSTÉ PAR :
Katharina R.
12 novembre 2019
Ich habe jetzt das dritte Mal bestellt und muss sagen ich bin sehr enttäuscht. Trotz angeblicher Änderung fällt die Farbe definitiv nicht so auswie mir erhofft. Nachdem ich es jetzt angemerkt habe, habe ich keine Reaktion bekommen und jetzt die Aufforderung esalon zu bewerten.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katharina R. - vielen Dank für ihr Produkt Bewertung.
Es tut mir sehr leid zu hören, dass Sie mit unserem Service nicht zufrieden waren.
Ich habe diese Angelegenheit mit einem Koloristen besprochen, der einige Wege zur Erreichung Ihres Ziels empfohlen hat. Ich werde Ihnen eine E-Mail mit weiteren Informationen zu der Option senden, die wir Ihnen empfehlen können.
Sollten Sie Fragen haben, können Sie sich natürlich gern jederzeit an mich wenden. Antworten Sie dafür einfach auf die E-Mail oder rufen Sie uns an.
Herzlichen Dank!
POSTÉ PAR :
Carol K.
12 novembre 2019
Color to dark
POSTÉ PAR :
Carol K.
12 novembre 2019
The color did not work for me. It was to dark. Then I got a perm and that destroyed my hair and pulled all the dark color out . That was a good thing. I would like to get the color I am left with. I will try to send a picture .
Please do not send me any automatic refills on anything . I don't need them. I do like the product the color lasted .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTÉ PAR :
Farah C.
12 novembre 2019
Too dark
POSTÉ PAR :
Farah C.
12 novembre 2019
Color is staying and covering grey but was too dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Farah C - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Marie P.
12 novembre 2019
Didn’t cover my gray
POSTÉ PAR :
Marie P.
12 novembre 2019
The color didn’t cover my grays and wasn’t what I expected. Got better coverage and color from my drug store brand
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marie P. - Hello, I am so sorry that you didn’t love your hair color. One of our colorists will be happy to discuss a possible reformulation with you. You will be contacted shortly. Thank you for your patience. eSalon Team
POSTÉ PAR :
Brittany M
11 novembre 2019
Not natural looking
POSTÉ PAR :
Brittany M
11 novembre 2019
Wasnt very natural it had a red to it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brittany - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
mary jane H.
11 novembre 2019
did not use
POSTÉ PAR :
mary jane H.
11 novembre 2019
did not use as it is not what I thought I ordered, only wanted to highlight this time
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary Jane - We're sorry to hear that you were disappointed by the product received. We are happy to further assist, per our Satisfaction Guarantee. We will reach out to you shortly with more information
POSTÉ PAR :
Nadirah S.
11 novembre 2019
order not received
POSTÉ PAR :
Nadirah S.
11 novembre 2019
According to your shipping confirmation email, my products were delivered to my home, via USPs on Friday November, 8 2019. They were not. It is a holiday weekend; Veteran's Day so perhaps the mail is a day behind and it will show up tomorrow. I will contact you again if it does not.
I am using the review section because I could not find a way to contact you otherwise.
Thank You,
Nadirah Shakoor
email - [email protected]
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nadirah - We truly appreciate you reaching out about this. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Niranga A.
10 novembre 2019
Too light and not enough grey coverage
POSTÉ PAR :
Niranga A.
10 novembre 2019
I was looking forward to the colour change but it came out lighter than indicated in the personalised colour chart. Now I have a light brown shade at the parting of my hair and it looks disastrous.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Niranga - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Donna R.
10 novembre 2019
Not happy
POSTÉ PAR :
Donna R.
10 novembre 2019
It did not cover all my gray hair . I'm not happy with this product at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Nancy K.
10 novembre 2019
Aschton wurde nicht getroffen
POSTÉ PAR :
Nancy K.
10 novembre 2019
Guten Tag, die Farbe hält leider nicht was sie verspricht. Der Achten wurde leider nicht getroffen. Die Farbe macht das Haar sehr trocken und wäscht sich schnell raus. Ich werde von einer weiteren Bestellung absehen
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nancy K - vielen Dank für ihr Produkt Bewertung.
Es tut mir leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind.
Gern würden wir es wieder gut machen und Ihnen eine neue Formel zukommen lassen, die Ihrem gewünschten Ergebnis voll und ganz gerecht wird. Diese Lieferung geht natürlich auf uns. Dafür habe Ich Ihrem Konto ein Guthaben hinzugefügt, das Sie jederzeit einlösen können.
Sollten Sie Fragen haben, können Sie sich natürlich gern jederzeit an mich wenden. Antworten Sie dafür einfach auf die E-Mail oder rufen Sie uns an.
Herzlichen Dank!
POSTÉ PAR :
Jamie T.
9 novembre 2019
Inconsistent, messy
POSTÉ PAR :
Jamie T.
9 novembre 2019
I was recommended this product my a family member and I thought it would be a great way to color my grey at home and save a trip to the salon. Although the instructions are straight forward and it comes with everything, I found it messy and ruined my shower curtain. I also found the color to be very inconsistent even though I followed instructions. I will stick with the salon to avoid the mess and have a better outcome with my color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jamie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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