Shombree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Hilda H.
24 septembre 2019
Pretty color
POSTÉ PAR :
Hilda H.
24 septembre 2019
I rated this a 3 because I do love the color and that is about it. My roots are pretty much all grey and that is what I was really wanting to change and maybe liven up the rest of my hair. Well, it didn't work. My daughter helped with putting the dye in my hair and we followed the instructions to a T, and I still have grey roots, not as much as i started out with but still quite a bit. I will be canceling any future orders and just go back to ther box stuff at Walmart until i can afford to go back to my stylist.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hilda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Nicole M.
23 septembre 2019
Hair Fell Out
POSTÉ PAR :
Nicole M.
23 septembre 2019
This was my first touch-up after the initial color. I love the color, but my hair fell out in clumps. I was rinsing the color in the shower during the last stage of the process, and chunks of hair were coming out in my hands. Couldn’t do anything but cry. Not sure what I am going to do now.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Michaela H.
23 septembre 2019
Leider nicht zu frieden
POSTÉ PAR :
Michaela H.
23 septembre 2019
Schöne Farbe, aber leider verblasst die Farbe sehr schnell
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michaela - Wir freuen uns sehr über Ihr Feedback. Bei der Überprüfung Ihres Profils haben wir bereits mit Ihnen zusammengearbeitet, um Ihr Problem zu beheben. Bitte lassen Sie uns wissen, ob wir noch etwas tun können, um Ihnen zu helfen!
POSTÉ PAR :
Wendy C.
23 septembre 2019
1st color order
POSTÉ PAR :
Wendy C.
23 septembre 2019
Didn't like color or the way it left my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Wendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Caroline B.
23 septembre 2019
awful
POSTÉ PAR :
Caroline B.
23 septembre 2019
Did not work and most alarmingly you are taking money off my account and sending more. Will report this if it Continues.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Caroline - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ashley J.
22 septembre 2019
Nice product, colour wrong
POSTÉ PAR :
Ashley J.
22 septembre 2019
I really wanted to love this service but after 3 tries and the colourist still not getting the colour anywhere near what i wanted i had to give up.
If you are going for a more traditional colour like brown or something though this would be a great service and the dye itself goes on nicely and the shampoo is absolutely amazing
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ashley - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Eugenia N.
22 septembre 2019
CANCELACIÓN de envio
POSTÉ PAR :
Eugenia N.
22 septembre 2019
No me interesa por el momento más envíos.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eugenia - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su cuenta. ¡Háganos saber si hay algo más que podamos hacer para ayudar!
POSTÉ PAR :
Amanda S.
22 septembre 2019
100% guaranteed UNSATISFIED CUSTOMER
POSTÉ PAR :
Amanda S.
22 septembre 2019
I was a little nervous about ordering your product because I never order things online, change my hair color nor do I use anything other than my $2.97 box of Revlon bright auburn hair color from Walmart. My hair had taken on a Coppertone and I was hoping to maybe tone it down a bit so I figured I would try it and if it did not work the product was 100% guaranteed. After getting unsatisfactory results from the product I requested a refund. I was given a $10 refund in a $20 credit on my $30 purchase. I was told that because I used the other products that I ordered I could only be given a $20 credit which is completely ridiculous since those products or used with the hair color. Since I PayPal was only credited $10 I still owes $20 balance which in return was deducted from my checking account putting me in overdraft status which cost me another $30! I am so serious also let this product has not only done to my hair that's all I am left with product can I use $20 credit from a company I would never use again and definitely would never recommend to anyone! Your refund guarantee is completely misleading it makes no sense you are able to give me a $10 refund on my hair dye which obviously was used and you should be able to give me a refund on the $20 worth of product that went with it. I still intend to dispute this bill and intend to file a fraudulent charge against your company. I will also be filing with the Better Business Bureau as well as giving my bad review to as many people as possible online so that I can save others from the hassle that I've gone through. I paid $30 for the product I was unsatisfied plain and simple it should have been refunded to my PayPal the way it was paid... IN FULL!
From a 100% GUARANTEED UNSATISFIED CUSTOMER
Amanda Satison
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sheryl U.
22 septembre 2019
Disappointed for the first time
POSTÉ PAR :
Sheryl U.
22 septembre 2019
End refresh was wayyy to bright and roots look weird against it. Needs more of a balance.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Jo C.
22 septembre 2019
orange hair 🙀
POSTÉ PAR :
Jo C.
22 septembre 2019
highlights were terrible
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jo - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Adriana K.
21 septembre 2019
BAJA
POSTÉ PAR :
Adriana K.
21 septembre 2019
No es el color que esperaba y me he dado de baja hace 1 mes y me decis ahora que me vais a enviar nuevamente el color???
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Adriana - ¡Gracias por comunicarse con nosotros aquí en eSalon! Lamentamos mucho que nuestro color no haya cumplido con sus expectativas. Nuestra garantía de felicidad del color es algo que nos tomamos en serio. Queremos trabajar con usted para encontrar una resolución y que su cabello se vea lo mejor posible. Manténgase atento a un correo electrónico de nosotros en breve.
POSTÉ PAR :
Bahara H.
21 septembre 2019
Missing items and missing results
POSTÉ PAR :
Bahara H.
21 septembre 2019
Not a huge fan. I expected so much more.
1. Glove was missing.
2. My gray wasn’t completely covered.
3. The color was much darker than I wanted.
4. The instructions were overly complicated
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bahara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind Please keep your eye out for an email from us about remedying this! We truly appreciate your feedback.
POSTÉ PAR :
Brandy D.
21 septembre 2019
The color was not what I expected.
POSTÉ PAR :
Brandy D.
21 septembre 2019
I ordered golden blonde and when I finished coloring my hair it was a light brown with a orange tint. I am really embarrassed. I wont be trying this again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that one of our Color Experts has reached out to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michelle H.
21 septembre 2019
Not what I expected
POSTÉ PAR :
Michelle H.
21 septembre 2019
The color was great but it didn't cover all my gray at the roots, after following all instructions.
I have stains on my face, arms, and bathtub that I cannot get out. I know the skin stains will come out, but I have a special finish on my tub and I can't use bleach.
Unfortunately, I will not be purchasing again....
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Eliane B.
20 septembre 2019
No me gustó
POSTÉ PAR :
Eliane B.
20 septembre 2019
No me gustó el producto, tampoco la manera de informar al cliente y el precio final que no lo deja claro en la publicidad inicial. ( el segundo bote dobla el precio ) Me parece una estafa.
No lo quiero, gracias.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eliane - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. ¡Por favor, háganos saber si hay algo más que podamos hacer para ayudar!
POSTÉ PAR :
Sarah M.
20 septembre 2019
Disappointed
POSTÉ PAR :
Sarah M.
20 septembre 2019
It didn't even show up on my hair at all! I still have roots that I'm going to have to wait a while to cover because I'd rather not fry my hair by putting more chemicals on it too soon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Debra G.
20 septembre 2019
Not for me
POSTÉ PAR :
Debra G.
20 septembre 2019
Product made my hair fall out. Emailed and called to cancel and they keep sending it to me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Angela D.
20 septembre 2019
The Fumes!
POSTÉ PAR :
Angela D.
20 septembre 2019
I will say this color is great, the packaging is beautiful but the fumes are toxic. I was coughing and wheezing through most of the process. I would highly recommend putting in the instructions to make sure to be in a well ventilated area. I have colored my own hair for a long time, I've never had this experience.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - While were happy to hear you're enjoying your custom blended color. However, we apologize for any discomfort. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Debbie S.
20 septembre 2019
Color was WAY DARKER than I expected
POSTÉ PAR :
Debbie S.
20 septembre 2019
I expected a dark blonde but got a medium to darker brown. Not happy. Sent in a request for help changing color but have gotten no response. I really wanted to like this kit. Was easy to do, had great instructions, good products, just WRONG COLOR. I hope someone from eSalon will contact me about problem asap
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debbie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Marisel P.
20 septembre 2019
incidencias. No necesito que envíen otros tintes, SIN mi consentimiento.
POSTÉ PAR :
Marisel P.
20 septembre 2019
Por favor hacedme el reintegro del cargo de setiembre, dado que yo no lo he autorizado. Esta mañana en mi banco, me han informado que lo reclame por FRAUDE. He intentado comunicarme con vosotros por todos los medios a mi alcance, como teléfono gratuito (y siempre salta contestadora), correo electrónico, e internet. Tengo toda mi buena intención de solucionarlo a las buenas, de lo contrario, lo reclamo como dije antes, por fraude.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marisel - Gracias por tus comentarios. Nos disculpamos por la experiencia decepcionante que tuvo con nuestro (nombre del producto). Siempre estamos buscando mejorar nuestros servicios y productos, y realmente valoramos todo lo que dicen nuestros clientes. ¡Esperamos seguir ayudando a encontrar la perfección del cabello! Nos comunicamos con usted por correo electrónico para analizar este asunto más a fondo y ver qué podemos hacer para remediar esta situación. Mantenga un ojo en su bandeja de entrada para más detalles.
POSTÉ PAR :
Celeste L.
20 septembre 2019
Want to change my color I want more of a warmer red tone
POSTÉ PAR :
Celeste L.
20 septembre 2019
Hello...the color this round turned out more even throughout my hair but I feel like it’s too dark and in certain light I felt like I saw some ash tones. I would like to change up my color to more of a warm/medium Auburn. This current color feels flat and dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Celeste - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Kathy A.
19 septembre 2019
DO NOT DO IT
POSTÉ PAR :
Kathy A.
19 septembre 2019
I THOUGHT I would give this a try because I can never fing the color I wanted in a box. The first shipment was fine.
The 2nd Shipment sucked. I mean really sucked. I look like I am Ronald McDonald's twin sister or something. Do NOT take chances with your hair. I learned my Lesson NEVER AGAIN.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Meybol T.
19 septembre 2019
Don’t know
POSTÉ PAR :
Meybol T.
19 septembre 2019
Not really lasting as long as I’d like
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Meybol - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Steph P.
19 septembre 2019
Great color fades quickly, hard to get the excess formula out of hair
POSTÉ PAR :
Steph P.
19 septembre 2019
I adore the color but it fades very quickly. My roots often have a Ard time takin this formula.
I have to shampoo and rinse it out about 3 times after coloring, because the formula cakes on and won't wash off!It ends up being crusty in my hair.
The formula should be adjusted.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Steph - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Rene D.
19 septembre 2019
Pros and Cons
POSTÉ PAR :
Rene D.
19 septembre 2019
I like the color but it does not keep the grays colored for very long. It covers the grays just as long as the box kind that I buy for $9. Not sure that triple the price is worth: delivery, the stain guard, I just use Vaseline anyway. I would rather an extra pack of sulfate shampoo to make the color last longer, than the pack of stain guard.
I have had it delivered 3 times so far, but am considering cancelling. The salon can color my hair for $30 as I just color it brown, no hi-lites or anything.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
DORIS D
19 septembre 2019
No lo recomiendo
POSTÉ PAR :
DORIS D
19 septembre 2019
Mi color sólo me duró una semana. No dura nada
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Doris - Lamentamos que su color de cabello se desvanezca más rápido de lo que esperaba. Nuestra Garantía de Felicidad de Color eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a un correo electrónico de nosotros para sus próximos pasos! Realmente apreciamos sus comentarios.
POSTÉ PAR :
Jacqueline A.
18 septembre 2019
Wrong color
POSTÉ PAR :
Jacqueline A.
18 septembre 2019
I was looking for a honey kissed brunette and instead my hair is now copper brown. While I am happy it is lighter in tone from my natural color, the actual color is way too orange. This is not the sun kissed brunette color I was hoping for. It almost looks like I had red hair and failed at dying it brown.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Marla G.
18 septembre 2019
Turned my hair orange
POSTÉ PAR :
Marla G.
18 septembre 2019
Yikes. Turned my hair orange and I needed to go see a professional to fix.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
SILVIA
18 septembre 2019
color change
POSTÉ PAR :
SILVIA
18 septembre 2019
I had requested a lighter color and I got the opposite. I got a dark burgundy, I have washed hair a couple times now and the roots are orange. I sent an email out 5 days ago and no response. products are awesome but not sure what happened this time. I will give another try and see if I can get what I want before I move on.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Silvia - Thank you for reaching out. We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Sharon F.
18 septembre 2019
Second time and still not happy
POSTÉ PAR :
Sharon F.
18 septembre 2019
I really really wanted to like this product. In fact even after not getting the results I wanted the first time I tried again. I loved how a colorist called me to see what we could do to get the results I wanted. And while the color is better, I cannot get over the nasty feel of my hair. It is not soft like it usually is when I use other products and my hair feels like it has a thick coating on it. It almost feels greasy yet dry at the same time. Not sure how that is even possible but it is. It is a great concept but the product is definitely NOT salon quality like they say.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharon - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Ana E.
18 septembre 2019
Por favor no quiero que me lo envien nuevamente
POSTÉ PAR :
Ana E.
18 septembre 2019
No quiero el envío
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ana - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya desactivado su Plan de color ¡Por favor, háganos saber si hay algo más que podamos hacer para ayudar!
POSTÉ PAR :
jodi D.
18 septembre 2019
Very fast fade
POSTÉ PAR :
jodi D.
18 septembre 2019
Faded very fast. Not impressed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jodi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Ashley A.
18 septembre 2019
Awful
POSTÉ PAR :
Ashley A.
18 septembre 2019
Dont bother spending extra money for them to prepare your color...this lasted only 3 weeks, IF THAT! HORRIBLE! OVER the counter is way better! BEWARE!! SAVE YOUR MONEY
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ashley - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
Ruth L.
18 septembre 2019
Soooooooo much plastic and dry hair
POSTÉ PAR :
Ruth L.
18 septembre 2019
The colour seems OK but it's really dried out my hair even though I only did the ends for the last 5 minutes. I had to use my own shampoo and conditioner after the ones provided to get the knots out!
However I was pretty shocked at the amount of plastic in the packaging - everything in sachets, then in plastic tray... one of the reasons I won't buy again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ruth - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jennifer V.
18 septembre 2019
Great customer service
POSTÉ PAR :
Jennifer V.
18 septembre 2019
I appreciate the wonderful staff. You all are very friendly, knowledgeable and eager to help quickly.
My only disappointment is that I can’t seem to get my hair to turn out as well as your stylist got it to look at my initial visit.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lorena A.
17 septembre 2019
Left my hair feeling extremely dry
POSTÉ PAR :
Lorena A.
17 septembre 2019
I was looking forward to this kit. Unfortunately, the dye left my hair feeling very rough and dry after the application. I have really short hair and the formula did not cover all the grays even though my hair was completely saturated with product. The final color was nice, but nothing out of the ordinary (I have obtained better-looking hair, color-wise, from store-bought dyes). Also, I wish there was a way of choosing the size of the bottle; I had so much left over even after having covered my entire head. I followed the instructions and used everything but it felt like a waste of product!! And it didn't even cover the grays!! Ugh.
Updated my review to 1 star because the customer service attempted to remediate the situation by offering me free color. If only they would have read my review indicating that the product damaged my hair...oh, well. Back to finding affordable quality hair color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Carrie W.
17 septembre 2019
two strikes, you're out
POSTÉ PAR :
Carrie W.
17 septembre 2019
Look, I get the concept, I really do. Custom color? Yes please! The idea is terrific, the execution, not so much. My story: I went for this on a whim, even though I had a brand I was really happy with, and the first time through, the color was GORGEOUS. Second time, I asked for slightly richer brown. Instead, the dye turned my hair black. Alarmed, but understanding--hey, sometimes it happens--I requested to go back to my original, redder color. Checked the order, looked like they did indeed send the original mix.
Then the dye turned my hair black again.
So now I'm stuck AGAIN fixing the problem that their dye caused--and with very little logic, since the same mix should not have caused beautiful red hair the first time and BLACK hair the second. Complete lack of quality control. I'm cancelling immediately. Dying your hair doesn't have to be this much of a gamble.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carrie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rhonda S.
17 septembre 2019
Dull
POSTÉ PAR :
Rhonda S.
17 septembre 2019
Hi there, I colored my hair according to the instructions but I did forget to wrap my hair, sorry, I don't like the color maybe I am just used to my brighter tone with a little more refresh to the color but this is way too dull it is not shinny at all. It's soft but the color is not what I expected and it did not cover the grey very well. It could be too that I just take too much medications, I take quite a few,at least 10 different ones.I thinkI will cancel my account with esalon as of today 9-17-2019
Thank you for allowing me to try you product, maybe when I can get off of most of my meds I can be allowed to rejoin. Thank you again
Rhonda Sheets
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rhonda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
patricia M.
17 septembre 2019
color mix
POSTÉ PAR :
patricia M.
17 septembre 2019
my hair stylist said not to use the product you mixed for me on my hair,
because ash does not go with brown & copper.
I do not want to get another shipment of this product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia - We’re so sorry to hear that you were disappointed by the color you received. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Joan B.
16 septembre 2019
Disappointed
POSTÉ PAR :
Joan B.
16 septembre 2019
This was my second order, which was supposed to be reformulated for better grey coverage. I assumed it was the same color however, it was much darker after applied. The product worked a bit better on the grey issue, except for the temples as usual.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Carolyn C.
16 septembre 2019
Did almost the opposite of what I wanted
POSTÉ PAR :
Carolyn C.
16 septembre 2019
My hair was dyed a warmer toned brown about 3 months ago. My roots were growing in pretty badly (naturally a light ashy color). I ordered medium ash brown. Followed the directions EXACTLY..my roots turned GOLD and the rest of my hair is just a darker warm brown. Didn’t do much for the shine and softness of my hair, but I’m way more concerned about this awful color. How does an ashy toned dye make roots GOLD?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carolyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kristy N.
16 septembre 2019
Afraid
POSTÉ PAR :
Kristy N.
16 septembre 2019
I'm afraid to use it because it smells so strong. Afraid it's going to fry my hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Cheryl B.
16 septembre 2019
my color has now gone too dark
POSTÉ PAR :
Cheryl B.
16 septembre 2019
i want just a light red tint
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheryl - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out too dark and less red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTÉ PAR :
Carol M.
16 septembre 2019
Didn't Cover Gray(white) roots at all
POSTÉ PAR :
Carol M.
16 septembre 2019
I followed your insructions to the letter and applied extra product around my face and in part line, but the roots have very little color and after the second wash its almost as if I didn't color roots. No information provided on maximum coloring time -- is 30 minutes the actual maximum? Could I have left it on 45 minutes? Would a darker shade of blond provide more coverage?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Genienne B.
16 septembre 2019
Color waaaayyyy too dark
POSTÉ PAR :
Genienne B.
16 septembre 2019
Easy to apply and beautiful packaging, but the color is way too dark. Much darker than pictured or expected. I thought I would get nice chocolate brown hair and now have almost black! You get what you pay for and I'll go back to the salon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Genienne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Elke K.
15 septembre 2019
Ich habe nur einmal bestellt. Jetzt wird ein Dauerauftrag abgebucht .
POSTÉ PAR :
Elke K.
15 septembre 2019
Für mich war das eine einmalige Erstbestellung, ich wollte keinen Dauerauftrag!!!
Ich habe auch heute die Farbe erst getestet. Die Farbe ist knallrot, vor allem am Ansatz. Ich fühle mich betrogen und möchte auch keine Farbe der Firma E-Salon mehr erhalten, wenn die mit sochen Mitteln arbeiten. Ich scheue mich auch nicht meinen Anwalt einzuschalten.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elke - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über ein eSalon-Werbeangebot aufgeben möchten, werden Ihnen während des Bezahlvorgangs auch Informationen zu unserem wiederkehrenden Service angezeigt. Sie können auch einzelne Versandoptionen auswählen, wenn Sie möchten. Der Vorteil unseres Haarfarbplans ist, dass Sie 20% Rabatt auf jede Bestellung erhalten. Wir haben uns per E-Mail an Sie gewandt, um diese Angelegenheit weiter zu erörtern und herauszufinden, wie wir Abhilfe schaffen können. Behalten Sie Ihren Posteingang im Auge, um weitere Informationen zu erhalten.
POSTÉ PAR :
Thais H.
15 septembre 2019
Wrong Color after application
POSTÉ PAR :
Thais H.
15 septembre 2019
On my photos I posted the picture of how my hair color came up. The roots are blonde and the rest of the hair is brown. I have no idea what happened but I am very upset, I can’t go outside with this color. Can someone contact me ASAP. There is no other way to contact you.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Thais - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
shannon G.
15 septembre 2019
Didn't cover all my gray
POSTÉ PAR :
shannon G.
15 septembre 2019
The first time I dyed my hair with this product it was great but this time it didn't cover all my gray hair and I'm not happy and will not be ordering again. Wasted money
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Eve R.
15 septembre 2019
Awful first time experience
POSTÉ PAR :
Eve R.
15 septembre 2019
I specifically gave instructions stating what i wanted and sent photo. Received a color that had nothing to do with what i wanted !! I look like morticia from the adams family ! Cant afford to get it corrected at hair stylist so i have to let esalon correct their awful mistake. Oh if only i had money i would definitely go to a professional !! I have never received a color expert resolution as per Johnny V. Response . Esalon was unwilling to do anything to help correct their mistake except to give me a credit for my first order. wow $17.00 dollars to correct a $400 mistake. As i stated before if i could afford to go to a professional i would but i cannot therefore i have no choice but to allow esalon to correct this awful color !!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maitte - Lamentamos que tu pedido no haya llegado. Estaremos encantados de reenviar un reemplazo. Manténgase atento a un correo electrónico de nosotros en breve. Nos comunicaremos con usted para hacer esto bien.
POSTÉ PAR :
Joshua P.
14 septembre 2019
Color came exactly how I DIDNT want it
POSTÉ PAR :
Joshua P.
14 septembre 2019
I’m sad to write this review as I 1. Never ever am the type of person to write out a bad review or survey, and 2. I don’t like to be mean in general. But I sadly was greatly let down with my kit. I ended up getting a hair color that was basically everything I said I didn’t want in a dye. I wanted the lightest blonde, but specifically mentioned I didn’t want anything that would give me ashy tones as that comes out really strong on my hair type for some reason. I was expecting something warm, golden, maybe even close to platinum. Yet I ended up basically be grey headed at 24 yrs old. I’m also having trouble finding a link somewhere where I can cancel my subscription, so I believe I’ve paid for two or three more of the kits that I absolutely have no use for, it’s just draining my bank account.
I am more than positive that this service probably works GREAT for 90% of men and women that try it out. I just happened to be the odd one out and I don’t blame Esalon for that, just isn’t the color/style for me is all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joshua - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Debbie G.
14 septembre 2019
Fuzziness
POSTÉ PAR :
Debbie G.
14 septembre 2019
I like the color but last 2x my hair is dried making it fuzzy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debbie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Corinna W.
14 septembre 2019
Rückerstattung
POSTÉ PAR :
Corinna W.
14 septembre 2019
Bis heute keine Rückerstattung bekommen von 25,95€
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Corinna - In Ihrem Profil können wir erkennen, dass Sie bereits mit einem unserer Farbexperten dbzgl. bereits Kontakt hatten. Bitte lassen Sie uns wissen, falls wir Ihnen sonst noch behilflich sein können.
POSTÉ PAR :
Nolvia A.
14 septembre 2019
No satisfecha
POSTÉ PAR :
Nolvia A.
14 septembre 2019
Quisiera un color claro y la raíz siempre me queda negro
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nolvia - ¡Gracias por comunicarte! Lamentamos saber que su formulación de color salió más oscura de lo que esperaba. ¡Garantía de felicidad de color al rescate! Un experto en color se comunicará por correo electrónico en breve para trabajar con usted para encontrar una resolución y acercarlo un paso más a alcanzar sus sueños de cabello perfectos.
POSTÉ PAR :
Marianne C.
14 septembre 2019
I like color
POSTÉ PAR :
Marianne C.
14 septembre 2019
The color was close to what I wanted but I find it very drying
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marianne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Corina R.
14 septembre 2019
Dark!
POSTÉ PAR :
Corina R.
14 septembre 2019
My hair looks dark! I wanted my hair to turn out lighter ( I wanted the red tones to show) I put that in my notes, before I got the product. I even sent a picture so my colorist could see how dark my hair was and she could know how much lighter I wanted my hair to get. It looks like my colorist didn’t read the notes because the color came out dark red. I wanted the red to show even when indoors! Not satisfied at all! I would like for my color to be lighter so that that red would show, even when I’m inside. My kids even said, “it looks the same!!” Ugh! You can see some red tones in the light but no real drastic change!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Corina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Elisha S.
13 septembre 2019
Needs adjusting
POSTÉ PAR :
Elisha S.
13 septembre 2019
The last color kit was perfect, but this time the color was off. It was more brown then red, just like the first kit I received. Im thinking of canceling my subscription, maybe I'll give it one more try... I don't know.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Patrica M.
13 septembre 2019
Color doesn't stay
POSTÉ PAR :
Patrica M.
13 septembre 2019
It's only been 3 weeks and the color is gone
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
MaryEllen C.
13 septembre 2019
Too red
POSTÉ PAR :
MaryEllen C.
13 septembre 2019
Too red when I did a strand test
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
MaryEllen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Natalia D.
13 septembre 2019
I DON’T RECOMMEND THESE PRODUCTS.
POSTÉ PAR :
Natalia D.
13 septembre 2019
Okay. I am not satisfied with the product. I have very long hair and I specified it the first time I placed the order for my color service, it is assumed that there are 2 color pots in the box, but even so, this was not enough, I had problems with the color the first time because it was the same as the tone I already had and I wanted to darken it. I gave them a second chance, they sent me the color again with a different formula, I must say that this time my hair was dark. I applied the color 2 weeks ago and every time I wash my hair the color becomes lighter. Today my hair looks brown, not black as I wanted it. The duration of these products is very very bad because the color does not last at least one month. My hair doesn't look black today. and before they tell me it was because of the shampoo that I am using, I must tell them that I use a professional line for the care of my hair, it is called SEBASTIAN PROFESSIONAL. I really feel very disappointed, I trusted these products but to be honest I prefer to invest in a color service that is more durable and that does not have problems to apply it in all my hair (twice I told them that I have long and abundant hair and they didn't listen to me). I do not recommend these products.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola buenos dias me volvieron a mandar el mismo tono q el otra castano oscuro beige frio ese tono. No lo pedi yo desde la primera vez yo q me acuerde pedi castano claro beige frio y ustedes me mandaron castano oscuro tal vez no lo voy a seguir comprando porq ese tono la verdad no me gusta la ultima vez le llame y habiamos quedado q le hiba enviar una foto para que viera como me quefo le mande 3 fotos y me mandaron email q me comunicara con ustdes me comunique le queria aser una pregunta si pido para hacerme las mechas belage o que me recomienda
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - ¡Muchas gracias por contactarnos aquí en eSalon! Lamentamos mucho que nuestro color no haya cumplido con sus expectativas. Nuestra garantía de felicidad del color es algo que nos tomamos en serio. Queremos trabajar con usted para encontrar una resolución y que su cabello se vea lo mejor posible. Manténgase atento a un correo electrónico de nosotros en breve.
POSTÉ PAR :
linski
13 septembre 2019
3 stars
POSTÉ PAR :
linski
13 septembre 2019
the last shipments color...did not have any pearl hue in my hair! What happened..no pearl showed at all in my hair! Please fix for this shipment!
Thanks Lin
Sept 13, 2019
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process!
POSTÉ PAR :
Neeta D.
12 septembre 2019
Very Harsh!
POSTÉ PAR :
Neeta D.
12 septembre 2019
Harsh ammonia smell and very harsh on my hair. Will never use again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Neeta - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Zorayda H.
12 septembre 2019
No me gusto
POSTÉ PAR :
Zorayda H.
12 septembre 2019
Ala primera semana de ser pintado se me descoloraron las canas
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Zorayda - Lamentamos saber que se sintió decepcionado por la cobertura de las canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra garantía de felicidad de color. Esté atento a un correo electrónico de nuestros especialistas en color para resolverlo de inmediato. ¡Apreciamos sinceramente sus comentarios y la oportunidad que tenemos de hacerlo bien!
POSTÉ PAR :
Linda J.
12 septembre 2019
cancel my subscription
POSTÉ PAR :
Linda J.
12 septembre 2019
I find it cheaper and as effective to use over-the-counter colors i.e. Nutrese, Revlon, etc. I've also gone to a darker color. I am not a Golden Blonde/Brunette. Thank you. Please cancel my subscription
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Julie R.
12 septembre 2019
Grays
POSTÉ PAR :
Julie R.
12 septembre 2019
The last two boxes I have received have been a great color, but the gray coverage has been disappointing!! I followed the instructions to a T, and I don’t have that many grays, but they still are persisting and shining through. Disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Rhonda P.
12 septembre 2019
Specifically said no gold.
POSTÉ PAR :
Rhonda P.
12 septembre 2019
I wanted ashy , so when the breakdown of colors in my mix was seen I was upset there was more gold than ash. But I thought eh they are professionals. I should have listened to my self. My roots are a nice golden orange. Unfortunately that was exactly what I did not want. I hate my new color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Charlotte T.
11 septembre 2019
Great grey coverage
POSTÉ PAR :
Charlotte T.
11 septembre 2019
I’m happy that the greys at my temples are gone but I don’t like the colour. It was supposed to be golden brown and it’s quite dark and coppery. Also, when I usually dye my hair it feels great and smooth after, not with this product. My hair isn’t smooth or soft. Not happy to continue.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Charlotte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Deborah B.
11 septembre 2019
Need brown a little lighter
POSTÉ PAR :
Deborah B.
11 septembre 2019
I need the brown to be 1/2 lighter
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
cero
11 septembre 2019
cero
POSTÉ PAR :
cero
11 septembre 2019
no me interesa sus productos por su culpa dano mi pelo ..y neseciyo mi reembolso de dos productos k devolvi ya casi un mes
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cero - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos sobre este asunto. ¡Háganos saber si hay algo más que podamos hacer para ayudar!
POSTÉ PAR :
Anna O
11 septembre 2019
Grey did not cover
POSTÉ PAR :
Anna O
11 septembre 2019
Followed the directions to a T and my grey did not cover!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Pamela W.
10 septembre 2019
Bummed Out
POSTÉ PAR :
Pamela W.
10 septembre 2019
I did the test first w/o incident, but when I did my whole head I had an abnormal amount of redness, itching and a burning sensation that lasted well after I washed it. I used the skin protector along the hairline etc. I’m afraid there is something that doesn’t agree with my skin. I’m really disappointed and not quite sure what to do. Please let me know how or what I should do.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pamela - We’re truly sorry to hear about this experience with our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Romy H.
10 septembre 2019
Haarfarbe mittelbraun
POSTÉ PAR :
Romy H.
10 septembre 2019
Furchtbar. Sieht noch nicht Mal annähernd so aus wie auf dem Bild.
Ich habe jahrelang in Drogeriemärkten nach einem geeigneten braun gesucht das keinen Rotstich hat oder kupferartig schimmert, weil mir das überhaupt nicht steht und mich gut 10 Jahre altern lässt. Ich bin fündig geworden, war aber mit dem Farbton nicht ganz zufrieden. Dann stieß ich auf eSalon. Hier wurde mir zu einer Farbe geraten die Ich mir nie selber ausgesucht hätte, da diese mir schon auf dem Bild zu rötlich aussah.
Ich probierte es trotzdem....die Farbe ist sehr dunkel, schon fast schwarz und wenn Sonnenlicht drauf scheint schimmert sie Kupfer-ähnlich.... Katastrophe! Ich bin total enttäuscht. Pluspunkte gibt's einzig für die Konsistenz und Haltbarkeit. Die deckt wirklich graue Haare exzellent ab und lässt sich auch super Auftragen. Da kann das Drogerieprodukt nicht mithalten. Ansonsten sind die Farbergebnisse genau so scheiße wie bei jeder Billighaarfarbe (passt nie zu dem Modell auf der Verpackung)
Ich werde mir hier definitiv keine Farbe mehr bestellen. Meine Haare kann ich mir auch billiger versauen
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Romy - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar phänomenal ist. Bitte halten Sie in Kürze ausschau nach einer weiteren E-Mail unsererseits. Wir werden uns mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Laurie P.
9 septembre 2019
Too much hair
POSTÉ PAR :
Laurie P.
9 septembre 2019
The color is good but the amount of color for my long and thick hair was not enough. Nor was the shampoo and conditioner packets. Please take into consideration my thick and long hair when you prepare my products.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laurie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Amanda R.
9 septembre 2019
Canceling subscription
POSTÉ PAR :
Amanda R.
9 septembre 2019
Canceling subscription; stylists uninterested in modifying color to meet my request or needs; More wanting to sell other products glazes than correcting color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application and eSalon experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kari B.
9 septembre 2019
My hair is left orange and brassy
POSTÉ PAR :
Kari B.
9 septembre 2019
I have light brunette hair and want a cool-toned colour to blend with my own hair colour, look natural and cover grey; sadly I have only ever achieved orange brassy tones with esalon colour. I have repeatedly told my colourist that warm tones are something I don't want, and constantly complained about brassiness. Their response is to just keep changing the colour within the light brunette family, even when I have asked their advice I have had no response from my colourist - no dialogue with them whatsover. I have also never benefited from the satisfaction guarantee that they advertise, despite never being happy with any colour I have had from them. After multiple colour changes I have just tried an ash light brunette, which bizarrely is the most orange and brassy yet. So I give up. I can get this same unwanted result from a store-bought box dye at less than half the price. If you are looking for colour with lots of warmth and copper/orange/red tones then esalon is probably going to be a good option for you. It's a shame really, the quality of the dye is good, the colour lasts and it leaves your hair in good condition. However, that isn't much help if the colour is totally wrong! If you are looking for a cool-toned shade, give them a miss.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Maria C.
9 septembre 2019
Color
POSTÉ PAR :
Maria C.
9 septembre 2019
No me ha quedado el color que yo quería, nunca uso rojo porque no me gusta y me ha quedado muy rojo en la parte de medios a puntas , yo quería un marrón cobrizo no rojo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - ¡Gracias por comunicarse con nosotros aquí en eSalon! Lamentamos mucho que nuestro color no haya cumplido con sus expectativas. Nuestra garantía de felicidad del color es algo que nos tomamos en serio. Queremos trabajar con usted para encontrar una resolución y que su cabello se vea lo mejor posible. Manténgase atento a un correo electrónico de nosotros en breve.
POSTÉ PAR :
Julia G.
9 septembre 2019
Ni me llegó
POSTÉ PAR :
Julia G.
9 septembre 2019
No puedo opinar porque ni siquiera me llegó. No sé del producto pero de la empresa muy mala impresión. Hice el pedido el 22 de agosto y ponía entrega prevista el día 2 de septiembre. Pues a día 10 ni me ha llegado ni he recibido ninguna explicación por teléfono o email. Estaba ilusionada pero nada. Muy mal
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julia - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver este asunto. ¡Háganos saber si hay algo más que podamos hacer para ayudar!
POSTÉ PAR :
Rachel C.
9 septembre 2019
Love the color but...
POSTÉ PAR :
Rachel C.
9 septembre 2019
I love the color! I was however disappointed that it didn’t cover my grays. This is the main reason I dye my hair and ordered this product. I dyed my hair a week ago and my grays are very visible. I followed the directions and did everything I should have.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rosa H.
9 septembre 2019
No me gustó me yego color café yo pedí rubio seniso
POSTÉ PAR :
Rosa H.
9 septembre 2019
No me yego el color que yo quería no agarro mi pelo mu mal
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rosa - Lamentamos que no esté satisfecho con los resultados de su color personalizado. ¡Todos los pedidos de eSalon están respaldados por nuestra Garantía de Felicidad de Color, y nos encantaría enviarle un color reformulado diseñado para satisfacer mejor sus necesidades! Nos comunicamos con usted por correo electrónico con los siguientes pasos para que nuestros Coloristas con licencia puedan trabajar en un color más cercano al que usted deseaba. Apreciamos que nos haya contactado y nos haya dado la oportunidad de hacerlo bien.
POSTÉ PAR :
Chassie K.
8 septembre 2019
Do not buy
POSTÉ PAR :
Chassie K.
8 septembre 2019
This product severely damaged my hair. I have been treating my hair for years and never have I ever used a product that caused so much damage. My hair is falling out and feels so dry and damaged after using. The dye itself is waxy and is very hard to wash out, the color does not stick it fades out fast. Not worth a penny.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Chassie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Paula M.
8 septembre 2019
not wanted
POSTÉ PAR :
Paula M.
8 septembre 2019
I did not enjoy the first shipment and did not realize this was on auto shipment, I will not be using this shipment and since I did not enjoy the first I would appreciate a full refund based on your 100% guarentee offer. Thank you for processing the credit.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Paula - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Kelli C.
8 septembre 2019
This color made my hair reddish orange color
POSTÉ PAR :
Kelli C.
8 septembre 2019
At the roots.... I'm not sure why. ... But it didn't come out okay at all....very unhappy with it ..
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kelli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Brenda R.
7 septembre 2019
I can't figure out how to cancel
POSTÉ PAR :
Brenda R.
7 septembre 2019
It made my hair so greasy and I can't figure out how to cancel!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brenda - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Elizabeth D.
7 septembre 2019
If you want to pass out from chemicals be my guest
POSTÉ PAR :
Elizabeth D.
7 septembre 2019
This is the end for me. I am cancelling today. My first semi permanent was great. I loved the box, the service, the color, the whole thing was easy. This time I got the permanent. I got 1/8 through the ends bottle before having to stop and 1/4 through the roots color before having to stop. Burning scalp, hot dye and the smell of ammonia was so bad I had to get everyone out of my house and turn on multiple fans. I can still feel it in my lungs. Never again. I feel sick. Not cool. This company can do better. If I wanted to die from hair dye I could just roll on down to Wallgreens for much cheaper.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
MELISSA B.
6 septembre 2019
Meh
POSTÉ PAR :
MELISSA B.
6 septembre 2019
Color lasted about 1.5-2 weeks then the grays started showing again because the color washed out. It did make my hair very shiny so that's a plus at least
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melissa - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Amber K.
5 septembre 2019
They matched my faded current hair color and not the color I selected
POSTÉ PAR :
Amber K.
5 septembre 2019
I specifically stated I wanted a bold copper color and posted my current hair color that was dyed (I was disappointed by the current color I had). The dye turned my color no different color than it was previously colored to be. The result I got was a dark auburn... not an intense copper. Its deep color but not bold.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Catherine G.
5 septembre 2019
No cubrió mis canas
POSTÉ PAR :
Catherine G.
5 septembre 2019
El color me gustó mucho.. pero en mi primer lavado de cabello salieron las canas otra vez.. no duró ni siquiera 2 lavados de cabello.. desilusionada😩, por ahora no haré más pedido.. quizás en un futuro.. fueron amables en ayudar con el color que me gusta.. agradezco lo que hicieron en ayudar..
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Catherine - Lamentamos que se haya sentido decepcionado por la cobertura gris de su aplicación de color reciente. Sus resultados son importantes para nosotros, y nos tomamos en serio nuestra Garantía de Felicidad de Color. Esté atento a un correo electrónico de nuestros especialistas en color para resolverlo de inmediato. Realmente apreciamos sus comentarios.
POSTÉ PAR :
JENNIFER C.
5 septembre 2019
Not what I'm looking for
POSTÉ PAR :
JENNIFER C.
5 septembre 2019
The color it's not what I'm looking for and it only stays on my gray for up to two and a half weeks and then my gray is showing again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Lezli A.
5 septembre 2019
No shine to hair...
POSTÉ PAR :
Lezli A.
5 septembre 2019
Color was off. A lot of hair fall after rinsing. No shine to my hair after coloring. Ends were dry.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lezli - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Debra F.
5 septembre 2019
To much red
POSTÉ PAR :
Debra F.
5 septembre 2019
It was okay, but it put to much red in my hair......I was going for gold tones.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Lynda C.
5 septembre 2019
Nice if they actually responded to any of my requests
POSTÉ PAR :
Lynda C.
5 septembre 2019
The color is pretty good. It is as expected and the quality is good. However, if you want to alter your color, you have to get hold of your "personal whomever". Yeah...they don't exist or could care less that you need help. Never hear back from anyone. EVER. So...went to Sally's and have figured it out on my own. Bummer though. I liked the convenience and consistency of the product. But if you like to change it up, there is no real easy way. Guess I'm done.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lynda - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service/colorist team. We're always looking to improve our service, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Lolis J.
5 septembre 2019
I did not like the product
POSTÉ PAR :
Lolis J.
5 septembre 2019
I want to cancel and close this account,
I do not want the order shipped on 9/4, I never ordered any more product
I wish to return it and want a full refund
Product has ammonia and I’m allergic to ammonia ,
I had a reaction
Please cancel
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lolis - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Raquel P.
5 septembre 2019
No cubre las canas
POSTÉ PAR :
Raquel P.
5 septembre 2019
El color no esta mal, lo que pasa que no me cubrió ni una sola cana, ni siquiera un poco, no quiero seguir recibiendo el producto, gracias
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Raquel - Lamentamos que se haya sentido decepcionado por la cobertura gris de su aplicación de color reciente. Sus resultados son importantes para nosotros, y nos tomamos en serio nuestra Garantía de Felicidad de Color. Esté atento a un correo electrónico de nuestros especialistas en color para resolverlo de inmediato. Realmente apreciamos sus comentarios y la oportunidad para que lo hagamos bien.
POSTÉ PAR :
Trude W.
4 septembre 2019
Hair colored
POSTÉ PAR :
Trude W.
4 septembre 2019
August 20th, I got my hair colored a week later gray started coming through.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Trude - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Angel B.
4 septembre 2019
Not happy
POSTÉ PAR :
Angel B.
4 septembre 2019
My hair didn’t look much different then before I colored it I followed instructions to the letter and it really didn’t look that good not much change and it washed out within weeks I’m not happy I’ve got better results with pharmacy colors. My gray is back after three weeks. Really not happy at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Angela M.
4 septembre 2019
Wanted more mahogany/copper brown-flat color no shine
POSTÉ PAR :
Angela M.
4 septembre 2019
The process was super long and all of the effort to wash it out was ridiculous. It took numerous rinses to make my hair just feel normal. The color is a flat brown, no reds shown through, and my roots are a different color all together. I will have to have my hair professionally fixed.
I have never disliked my hair this much in a very very long time. It's not shiny and extremely dry too. I have had to purchase a deep moisturizing mask for my hair just to manage it.
I am just not pleased at all with the results. The kit was nice- presentation was great, directions clear, and ease of the order etc... just not the results.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Katy F.
4 septembre 2019
Good
POSTÉ PAR :
Katy F.
4 septembre 2019
Good product, wish it had more of a blended color thought. Definitely need to add highlights or lowlights to your hair after using this to give it more depth
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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