Had a hard time it wouldnt wash out even after 4 showers it has never done this
POSTÉ PAR :
Stacy S.
17 août 2019
It was darker than usual can we take a shade lighter plz it looked close to black and was hard to wash out its never done this before I usually love your product thank you med brown with touch of auburn
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stacy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Heather W.
16 août 2019
Too dark
POSTÉ PAR :
Heather W.
16 août 2019
I asked for a copper red and now I'm a dark brown red second color fail
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
dioselina P.
16 août 2019
no me gusto
POSTÉ PAR :
dioselina P.
16 août 2019
no me gusto ya no lo quiero mas quiero mi reembolso
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dioselina - Gracias por sus comentarios sobre su color. ¡Aquí en eSalon, siempre nos esforzamos por mejorar y asegurarnos de que cada cliente esté 100% satisfecho con su color! Lamentamos mucho saber que no lo hemos hecho bien con su color. Usted está completamente cubierto por nuestra Garantía de Felicidad de Color, y uno de nuestros Expertos en Color le ha enviado un correo electrónico para resolverlo.
POSTÉ PAR :
Karin G.
16 août 2019
Unzufrieden
POSTÉ PAR :
Karin G.
16 août 2019
Bin sehr enteuscht von dem Produkt, schon nach 1 Woche ist die Farbe verblasst , werde nicht wieder bestellen
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karin - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar phänomenal ist. Bitte halten Sie in Kürze ausschau nach einer weiteren E-Mail unsererseits. Wir werden uns mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Laetitia F.
16 août 2019
Not as good as I was hoping
POSTÉ PAR :
Laetitia F.
16 août 2019
Unfortunately, my White hairs turned very light Brown (on dark Brown hairs) and There is no violet even a reflect. The test of my hairs are still the colour I had previously, maybe more Silky with the shampoo and conditionner.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laetitia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
karen F.
16 août 2019
IT TURNED MY HAIR ORANGE, THE PRODUCT DOESNT LAST SO AT LEAST IT FADED IN 3 WKS
POSTÉ PAR :
karen F.
16 août 2019
DONT DO IT! DONT BE TEMPTED!! This product turned my hair orange. I am not kidding, my neighbor's 9 year old daughter said " Aunt Karen, why did you dye your hair orange?"----Out of the mouths of babes. I don't know what tempted me to stray away for Loreal after ten years but don't make the same mistake I did. When I wrote the company they gave no refund, no helpful hints, they just agreed to discontinued the regular repeat orders!! I washed my hair once to twice a day for 19 days and it had faded significantly. But man did I lose the hair. I would estimate my hair is at least 50% thinner than before I used this product. Fortunately I was able to use my Loreal again and my hair is back to normal. (color wise not thickness)! NO SPECIAL COLORIST just for me, NO REFUND, NO EMPATHY, NO HELP FROM THIS COMPANY. They could not have cared less when I wrote them! AGAIN PLEASE DONT BE TEMPTED TO TRY or you will CRY like I did for several days. Worst part, I had just started a new job!!!!! UGHHHHH
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Sarah-Ann L.
16 août 2019
Not satisfied
POSTÉ PAR :
Sarah-Ann L.
16 août 2019
I was excited to try this product but I was sadly disappointed. The product dried my hair out something horrible. The colour I was expecting to see when my hair dried wasn't there either. Over all I am far from happy and satisfied. I have been more satisfied with drug store brands.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah-Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Nora H.
15 août 2019
Not Pleasant Experience
POSTÉ PAR :
Nora H.
15 août 2019
I completely understand that we can’t generalize but my experience was horrendous. To begin the color wasn’t what I expected. The color was pitch black. I read the instructions several times to make sure I got it right, and the moment I applied the product I knew something was off about it. After rinsing I realized that my hair was falling out drastically. It made my hair extremely dry, porous, and almost hay like. The dye lasted about 2 weeks. My hair continues to fall out. Highly disappointed to be frank. I wouldn’t buy this or receive it as a gift. I would definitely NOT RECOMMEND this product due to my personal experience. The packaging was nice, but unfortunately not enough for me to give it a better review.
4 sur 4 personnes ont trouvé cet avis utile. Et vous ?
Nora - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sara S.
15 août 2019
Not what I was going for
POSTÉ PAR :
Sara S.
15 août 2019
This color made my hair darker and more auburn than it already is. I was going for more red and less brown (I already have enough brown), and honestly, other than being darker, it’s not that much different from my original color and almost blends in. I am still trying to decide if I should actually do my whole head or not, I mean maybe I’ll like it but I am pretty disappointed how it turned out.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Melody G.
15 août 2019
Orange Hair
POSTÉ PAR :
Melody G.
15 août 2019
Unfortunately, my hair turned out orange. Hate the color!! I chose very carefully and even added a picture to make sure the color would be correct. Very disappointed.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Melody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Patricia W.
15 août 2019
Color too dark
POSTÉ PAR :
Patricia W.
15 août 2019
Very dissatisfied, my color was way too dark. Instead of a dark blonde, it is reddish brown. Will not order again
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Elizabeth B.
15 août 2019
Color
POSTÉ PAR :
Elizabeth B.
15 août 2019
The color is not consistent through my hair. My roots did not process long enough.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Debbie H.
15 août 2019
not totally hooked
POSTÉ PAR :
Debbie H.
15 août 2019
pretty messy process so be prepared.
The color burns a little for me though it didn't with spot testing. I have very baby fine hair and usually in the salon every few weeks for color and trim. This cuts down and makes color affordable which I love. The color itself matched but not exactly what I was looking for.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cheryl B.
14 août 2019
I am not pleased with this service at all!!!! Cannot get them to stop sending!!!
POSTÉ PAR :
Cheryl B.
14 août 2019
I have contacted them multiple times to stop the service due to the color being incorrect and I didn't feel like it held up well. After multiple emails and charged yet again and probably 4 colors in the trash unused I am still being charged!!!! And still NO response. This is a scam.
6 sur 6 personnes ont trouvé cet avis utile. Et vous ?
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. We have reached out to
you via email to see what we can do about remedying this situation. We truly appreciate your feedback.
POSTÉ PAR :
Priscilla R.
14 août 2019
No change
POSTÉ PAR :
Priscilla R.
14 août 2019
Made no change to my hair color it was much darker than the color I choose.
5 sur 5 personnes ont trouvé cet avis utile. Et vous ?
Priscilla - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTÉ PAR :
Frannie
14 août 2019
Not as expected
POSTÉ PAR :
Frannie
14 août 2019
Not happy with the color. Too much red/yellow and not as ash.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Frannie - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTÉ PAR :
Carol L.
14 août 2019
Great colour but with downfalls
POSTÉ PAR :
Carol L.
14 août 2019
I tried this for a few months but after tweaking it a few times it still didn't give the result I wanted. Even with salon colour shampoo and conditioner it faded on my Grey's very quickly. Back to the salon I go!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Carol - We’re sorry to hear that you were unhappy with the gray coverage results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
Nicole D.
14 août 2019
Dried my hair out
POSTÉ PAR :
Nicole D.
14 août 2019
Unfortunately I didn’t like how the dye dried my hair out. Also the dye did not last as long as I would like to have had it last. I must say the grey is still covered however, my ends have lightened a lot within a couple weeks of dyeing my hair.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit and a recommendation to repair any dry hair strands. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
Trish T.
14 août 2019
Washing out
POSTÉ PAR :
Trish T.
14 août 2019
After one week the root color is washing out. :(.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Trish - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTÉ PAR :
Rogetta S.
14 août 2019
No change in color
POSTÉ PAR :
Rogetta S.
14 août 2019
I wanted to go from Darkest brown to copper golden. Followed the instructions to the T and no change in hair color. Still have dark brown hair. Disappointed to say the least.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Rogetta - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Lindsay M.
14 août 2019
Not what I wanted at all
POSTÉ PAR :
Lindsay M.
14 août 2019
my natural hair color is like a dark blonde. I wanted to touch up my roots to go more blonde with the highlights I already have. What I was sent made my hair color darker.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Lindsay - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Helene B.
13 août 2019
The Color is to dark
POSTÉ PAR :
Helene B.
13 août 2019
After I asked eSalon to adjust to lighter color, i received the order. The quality of the Color is Great. Great grey cover and Long lasting. But the Color seemes to be darker than the previous one. So i am not really happy :/
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Helene - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTÉ PAR :
Laurie B.
13 août 2019
too dark
POSTÉ PAR :
Laurie B.
13 août 2019
color is to dark and alittle too green ashy instead of violet.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Laurie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Jane M.
13 août 2019
Doesn’t cover greys as promised
POSTÉ PAR :
Jane M.
13 août 2019
Hair dye is useless for grey coverage on black hair. Customer service no use either. Will stick to usual shop bought dye at half the price in future.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Ann S.
13 août 2019
Not what I was hoping for
POSTÉ PAR :
Ann S.
13 août 2019
I'm a natural medium blonde. The picture I sent showed it. I wanted to blend my roots better. My roots turned out red. I followed the wash through instructions and the rest of the color was darker but the reddish hue was not good. I stripped some of the color with clarifying shampoo and vitamin C. It is still reddish but better.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Ann - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Daisy D.
13 août 2019
Ammonia base
POSTÉ PAR :
Daisy D.
13 août 2019
I like the color results but the ammonia contect int he product is to heavy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Daisy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Andrea L.
12 août 2019
Not the color I wanted
POSTÉ PAR :
Andrea L.
12 août 2019
This is my second time using eSalon. First time was great, the color that I got was a little darker than the color I wanted but I still liked it. Second time, I thought I was going to get the same color because I didn't change anything, but I got a totally different color, it is more like a light brown. It is not red nor copper. I really do not like to complain but I've been working on my red hair for almost a year, I was trying to make it lighter not darker.
4 sur 6 personnes ont trouvé cet avis utile. Et vous ?
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Nancy N.
12 août 2019
Resistant gray
POSTÉ PAR :
Nancy N.
12 août 2019
I absolutely love my color and the way my hair feels, however, I have spots of gray hairs where the color just won’t take. I’m thinking of canceling my subscription because it wouldn’t be worth it to have to keep retouching those spots.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Christine D.
12 août 2019
Hair 2 different colors
POSTÉ PAR :
Christine D.
12 août 2019
I got my order tonight and I was so excited. I enlisted the help of a friend and we followed the instructions to a T. The first application to my roots didn't change the shade of my hair at all. The second application made the rest of my hair quite red. I am extremely disappointed.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Shari M.
12 août 2019
Did not receive product
POSTÉ PAR :
Shari M.
12 août 2019
I did not receive a product last month. I see you charged me but I told you to cancel and did not provide a change of address because I did not expect to receive anything from you. Where is order if I was charged? I am not at the address you have on file and nothing has been forwarded by post office.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shari - We're truly sorry that the custom color set did not arrive. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Chrissy V.
11 août 2019
Really nice, just not perfect
POSTÉ PAR :
Chrissy V.
11 août 2019
I really liked the color, it was just what I wanted. Brassy hair returned after a few weeks, which was dissapointing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chrissy - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Angela F.
10 août 2019
Unpleasant
POSTÉ PAR :
Angela F.
10 août 2019
The color is beautiful. However, it is two Shades Darker. I wanted to go two shades lighter. I have sent then company for emails and placed two phone calls to them. I have had no return calls and no luck communicating via email. I also put my orders on hold which, did not work. They charged me another fee and sent out another order. I had to go back in cancel all future orders and call my bank. I lost a lot of hair using this product which I lose hair when I color however, not this much hair. My hair felt really well nicely condition and the color is beautiful it just is not the color I wanted and in a little concerned about the hair loss. Would love to speak to someone if they could call me or get back to me that would be great. I don't normally leave bad reviews and when I do I always try to include some positivity however, I'm not having any luck with eSalon and everyone that I have referred to them has had a great experience. I will continue to refer people however, I will no longer be purchasing until I can fix the issue with my very first order. I'm stuck with a hair color that is two Shades Darker when I wanted to go two shades lighter and according to the activity on my account I'll be receiving another shipment of the same color.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Hannah Y.
10 août 2019
Wrong color
POSTÉ PAR :
Hannah Y.
10 août 2019
I ordered a color that was very visibly copper red however what I received had the correct label but my hair is just very dark brown. I've tried to contact the company to resolve this issue but unfortunately nobody has responded to me.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hannah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Silke B.
9 août 2019
Ammoniak!
POSTÉ PAR :
Silke B.
9 août 2019
Leider scheitert es an dem beissenden, Tränen in die Augen treibenden Ammoniakgestank. Selbst meine Drogeriefärbemittel haben dieses schon vor Jahren verbannt. Schade! Werde wohl wieder auf mein altbewährtes Färbemittel zurück greifen.
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Silke - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte zu entwickeln. Wir schätzen Ihr Feedback und freuen uns, dass Sie sich mit uns in Verbindung setzen, um uns Ihr Anliegen mitzuteilen. Wir haben uns per E-Mail an Sie gewandt, um diese Angelegenheit weiter zu erörtern und herauszufinden, wie wir Abhilfe schaffen können. Behalten Sie Ihren Posteingang im Auge, um weitere Informationen zu erhalten.
POSTÉ PAR :
Jennifer H.
9 août 2019
Too Dark
POSTÉ PAR :
Jennifer H.
9 août 2019
I know it is the same color as last time, but my hair got really dark this time.
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re sorry to hear that your Custom Color results were darker than expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTÉ PAR :
Dawn W.
9 août 2019
Too dark
POSTÉ PAR :
Dawn W.
9 août 2019
Good morning,
I was not happy with the color, it was way darker then I expected. I thought I had relayed this and asked that my membership be cancelled. However, I just checked my credit card statement and see that another shipment is on it's way for over $27. Please let me know how to return the item for a full refund. Please cancel my membership.
Thank you.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Dawn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rox S.
9 août 2019
Please cancel me
POSTÉ PAR :
Rox S.
9 août 2019
Did not like the color Too light and only lasted about 4 days Please cancel me for everything
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Rox - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Jeni S.
9 août 2019
Not the right colour
POSTÉ PAR :
Jeni S.
9 août 2019
This made my hair have ginger tinge which I hate . The product quality and instructions where excellent
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jeni - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Xiomara S.
9 août 2019
No lo quiero usar más
POSTÉ PAR :
Xiomara S.
9 août 2019
Este producto , me ha dado una reacción en mi cuero cabelludo, afectandolo , tengo erupción, rash, picazón, es desesperante.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Xiomara - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver este asunto . ¡Háganos saber si hay algo más que podamos hacer para ayudar!
POSTÉ PAR :
Ellen Y.
9 août 2019
Allergic reaction
POSTÉ PAR :
Ellen Y.
9 août 2019
How do I cancel my subscription. I tried a 2nd time, and I had a reaction to your product. Please stop sending me producr
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ellen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Sehrie M.
7 août 2019
Bloody awful!!
POSTÉ PAR :
Sehrie M.
7 août 2019
Was nothing like the colour I chose. Sent my hair yellow!! Had to pay to have it corrected. And then charged me £25 for another!!!! Now I've got to send it back at a cost to me!!!
Ridiculous!!!!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sehrie - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Kathleen L.
7 août 2019
Wrong color
POSTÉ PAR :
Kathleen L.
7 août 2019
My shipment was first lost, then when it arrived it was the wrong color. The color looks good but not on me. The color I received was red, I wanted blonde.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Kathleen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Stephania V.
7 août 2019
Not happy with the result
POSTÉ PAR :
Stephania V.
7 août 2019
Not what I was expecting. I was looking for a lighter hair and now it looks darker than it was before.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Stephania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Leo 97504
7 août 2019
UGH..This was terrible!!
POSTÉ PAR :
Leo 97504
7 août 2019
Came out brassy and very, very discolored. I am hopeful they will correct it, but if not, this is my last purchase from E-Salon.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Vickie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sue K.
7 août 2019
too dark
POSTÉ PAR :
Sue K.
7 août 2019
the colour turned out much darker than the picture on my own hair however, the condition and shine was amazing so Id like to try again with a lighter softer shade with warm tones.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sue - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Suzi P.
7 août 2019
Don't Do It!
POSTÉ PAR :
Suzi P.
7 août 2019
This product seriously damaged my hair. Would give it zero stars if I could. Don't take a chance on it- I followed the directions to the letter and now my hair is dry and breaking.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Suzi - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Denise E.
7 août 2019
not too happy
POSTÉ PAR :
Denise E.
7 août 2019
Still too dark, even after customizing. Greys are already showing in my "sideburns"
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Denise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Jenne B.
7 août 2019
Way too dark
POSTÉ PAR :
Jenne B.
7 août 2019
I requested a color to take out my brassy highlights and color the rest of my hair. I got a shade that’s about two shades too dark and my brassy highlights are copper - not what I wanted at all. I got one response and no solutions. Would like my money back and cancel my account.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jenne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Janine B.
7 août 2019
custom color set
POSTÉ PAR :
Janine B.
7 août 2019
The first attempt at coloring my hair was a mess. I am loosing hair daily. I don't know if it is the strong ammonia formula or something else in the product causing this. I was so in love with your color match concept and mail order system. I am beside my self trying to figure out how to get my hair to stop falling out. I am scheduled for a hair max consult.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Janine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Amy T.
7 août 2019
Instructions made me overthink it
POSTÉ PAR :
Amy T.
7 août 2019
I’m used to using the box dye from the stores. Never have a problem with applying the color to my entire head but with this system, the instructions tell you to part your hair with the clips and select piece by piece... it made me overthink the whole process and miss a decent size spot below the crown of my head. Color on my roots has faded to a lighter brown after just a weeks worth of washing. Needless to say, I’ve already purchased another box dye from my local Target and will be coloring again this weekend.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Amelie S.
7 août 2019
Not happy unfortunately
POSTÉ PAR :
Amelie S.
7 août 2019
I used to love getting my shipment from eSalon but after tweaking my order 3 times I am basically back where we started. My hair is darker with a bit of purple that is absolutely not what I had hoped for. After chatting with my my stylist I had thought that we were on the same page but unfortunately I don’t see results 😓 hoping my next round will fix it
2 sur 4 personnes ont trouvé cet avis utile. Et vous ?
Amelie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Molly T.
7 août 2019
Somewhat disappointed.
POSTÉ PAR :
Molly T.
7 août 2019
I was much more satisfied with my results after applying the products sent in my second shipment. This most recent purchased almost seemed to not hold. I didn't really notice a difference in my new growth after applying the color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Molly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sarah C.
7 août 2019
quantity
POSTÉ PAR :
Sarah C.
7 août 2019
As I have long hair and I had a change of colour to my order, I was expecting two bottles as there was in my first order especially as I had changed.
I don’t feel like as if my hair had the full coverage! My friend commented that it was different colours!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Susan D.
7 août 2019
My hair is naturally blonde but has gray coming thru
POSTÉ PAR :
Susan D.
7 août 2019
My hair is naturally blonde and has had some highlights added to bright it up but now I have gray at (62) so I’d like to blend that in to look more natural. Do I do that by doing roots only or one color then highlights?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - Thank you for your feedback. We have reached out to you via email to see what we can do to help. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Maira M.
6 août 2019
grey hair
POSTÉ PAR :
Maira M.
6 août 2019
i HAVE VERY FEW GREY HAIR AND THE PRODUCT DID NOT COVER THEM AT ALL. WANT TO CANCEL SUBSCRIPTION
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Maira - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Jane F.
6 août 2019
Terrible grey coverage
POSTÉ PAR :
Jane F.
6 août 2019
On my last two orders the colour has been so disappointing the root coverage was terrible I go for dark brown but it turned out orange... so much so I’ve cancelled future orders...
VERY DISAPPOINTED
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Athena S.
6 août 2019
A little disappointed
POSTÉ PAR :
Athena S.
6 août 2019
I thought it would be more red. I have very thin hair and it didn't do well with the darker hair underneath. It started washing out in just a few weeks. I had streaks of gray. but even though I was disappointed in the color, ( I wanted a light red, sorta strawberry blonde ) everyone said it looked nice.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Athena - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Eirwen G.
6 août 2019
Good grey cover
POSTÉ PAR :
Eirwen G.
6 août 2019
Good grey cover but still not as dark as I would like a lot lighter than the first colour I received
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eirwen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Larissa C.
5 août 2019
Too brassy
POSTÉ PAR :
Larissa C.
5 août 2019
I’m not impressed with my hair. My roots are brassy and don’t match my blonde highlights. I followed your step by step guide, but still it is orange and not blonde. I’ve had to use purple toner shampoo and conditioner, slightly better but it’s still not good enough.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Larissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Sally G.
5 août 2019
Colour dye
POSTÉ PAR :
Sally G.
5 août 2019
The new formula without the silicone is not as good . it doesn't dye the hair as well or condition it as much and colour does not last as long. Can you please give me the old formular.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sally - We’re so sorry to hear that you are disappointed by the results of your recent color application since switching to our newer formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sally Chanmi P.
5 août 2019
Did not work on my hair.
POSTÉ PAR :
Sally Chanmi P.
5 août 2019
Did not work on my hair At all
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sally - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Fiona R.
5 août 2019
Not what I expected
POSTÉ PAR :
Fiona R.
5 août 2019
The colour I got was quite brassy and I had specifically asked for ash tones. I ordered a colour from E Salon to try and did NOT realise that I would be getting another colour sent to me un-requested a month or so later! Upon contacting the company I was told that I had agreed to this (don't know when or How ??) but could return the unwanted colour for a refund, Unfortunately I had to pay the return P&P so was out of pocket!
I found the whole E Salon experience unsatisfactory.
BEWARE when you are ordering the first time that you don't subsequently find you will be getting a regular Hair colour and the price on the 2nd and subsequent orders is £23.95!!! Quite expensive for a product that in my opinion is no better than the box hair colours bought over the counter for a fiver.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Fiona - Thank you for your feedback. We apologize for the disappointing experience you had with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Justice C.
4 août 2019
Dull & boring
POSTÉ PAR :
Justice C.
4 août 2019
Not worth the money & not worth them stealing money out of my account after canceling my auto ship.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Justice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rachel E.
4 août 2019
not too impressed
POSTÉ PAR :
Rachel E.
4 août 2019
came out really brassy and not like the picture at all
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tina S.
4 août 2019
Didn’t last a week!
POSTÉ PAR :
Tina S.
4 août 2019
Simply put, color didn’t last a week!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
CONNIE G.
4 août 2019
COLOR IS BEAUTIFUL BUT MY GRAYS ARE STILL SHOWING
POSTÉ PAR :
CONNIE G.
4 août 2019
FOLLOWED THE DIRECTIONS THAT WERE SENT TO ME. LEFT THE COLOR ON THE FULL 30 MINUTES BUT SOME GRAYS IN THE FRONT ARE STILL POPPING OUT.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Connie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Anna-Sophia B.
3 août 2019
Prinzipiell gut, aber leider nicht der Wunschfarbton
POSTÉ PAR :
Anna-Sophia B.
3 août 2019
Ich habe es jetzt "gewagt" und meine Haare mit der bestellten Farbe gefärbt.
Erst einmal das Positive: es ist wirklich eine gute Grauhaarabdeckung und nach dem Färben fühlt sich mein Haar weich an, ich habe fast das Gefühl, dass es gepflegter ist.
Jetzt kommt das aber - es ist nicht die Farbe, die ich mir gewünscht habe. Ich wollte ein schönes, mittleres Gold-Kupfer. Und jetzt habe ich ein mittelbraun, keine Spur von dem gewünschten Gold-Kupfer. Statt dessen ist mein Haar mindestens zwei Nuancen dunkler als gewünscht und der Grundton, den ich jahrelang mühevoll erhalten habe, ist weg.
Wäre es meine Farbe, wäre ich begeistert (daher 3 Sterne für Idee, Haarpflege & Co.). So leider nicht.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anna-Sophia - Wir freuen uns sehr über Ihr Feedback. Bei der Überprüfung Ihres Profils haben wir festgestellt, dass Ihnen einer unserer Farbexperten bereits weitergeholfen hat. Bitte lassen Sie uns wissen, ob wir noch etwas für Sie tun können.
POSTÉ PAR :
Samila K.
3 août 2019
Alas, disappointed again!
POSTÉ PAR :
Samila K.
3 août 2019
I was hoping to get a more even overall shade of red but I guess I am simply cursed. The ends ended up being the colour I was after (which I get is due to having previous highlights) but since I had specifically asked for an overall even shade, I would’ve been happier had the ends matched the roots rather than vice versa (which I know wasn’t going to be achieved the first time!)
I am 6 months pregnant now and honestly it took so much effort for me to dye my hair which I kept saying to myself will be worth it when I see the result ... but that has not happened, yet again. My hairdresser in fact was offering a discount on colour treatments which I wished I had availed before placing my order with eSalon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Samila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Shylo B.
3 août 2019
Smells horrible and doesnt last
POSTÉ PAR :
Shylo B.
3 août 2019
The smelll is so strong, it makes me sick. There was no dimension to the color , it was a dull dark brown with hints or purple and i lost almost all colour after 4 days
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shylo - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Sheila S.
2 août 2019
stop the order
POSTÉ PAR :
Sheila S.
2 août 2019
stop the ordee
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Carrieann H.
2 août 2019
I would have liked more of the purple
POSTÉ PAR :
Carrieann H.
2 août 2019
I wanted a dark purple for my hair, and it doesn’t last more than 2 weeks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carrieann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Kim S.
2 août 2019
Lt Golden blonde
POSTÉ PAR :
Kim S.
2 août 2019
The color was blah. Not interested in paying 28.00 for future shipments even if its a great color.
Thanks anyway.
Kim S.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Beatriz S.
2 août 2019
Unsatisfied
POSTÉ PAR :
Beatriz S.
2 août 2019
Too expensive, after s couple of tries l didn't get the color I wanted. I wanted beige and my hair kept getting more and more reddish.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Beatriz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kathleen M.
1er août 2019
Your items never arrive
POSTÉ PAR :
Kathleen M.
1er août 2019
I never recieved. And was just told I returned my items. Seems like a scam to me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Amburlee N.
1er août 2019
High hopes, dashed
POSTÉ PAR :
Amburlee N.
1er août 2019
I was really excited to try esalon, and while I am happy with the quality of the product, the efficacy left me wanting. The colour I was hoping to change my hair to did not turn out at all, there was literally no change to my hair colour, beyond darkening my roots a bit. Pretty disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amburlee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kaiah G.
1er août 2019
Never got it ....wanted me to pay extra postage
POSTÉ PAR :
Kaiah G.
1er août 2019
I declined and called and told them I was not paying. Now they have sent another one and overdrafted my acct by over 6$ Pretty angry right now.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kaiah - Thank you for your feedback. We apologize for the disappointing experience you had with your delivery. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
CAROL D.
31 juillet 2019
Not to happy
POSTÉ PAR :
CAROL D.
31 juillet 2019
I have requested every time I have ordered to receive Medium Brown with blonde highlights. Also, a color that covers the gray and to leave hair with NO Red or Orange tones. I never receive anything that covers the gray and I Always have Red or Orange in my hair. I have only ever received highlights for my hair one time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol - We apologize that you aren’t happy with your hair color. Our Color Experts have been in contact via email and will be happy to assist you with this.
POSTÉ PAR :
Nina
31 juillet 2019
Color
POSTÉ PAR :
Nina
31 juillet 2019
The color fades fast on my hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Vanessa E.
30 juillet 2019
Got the wrong color
POSTÉ PAR :
Vanessa E.
30 juillet 2019
I’d ordered rose gold and got dark brown. I would like a replacement please.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vanessa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Suellen L.
30 juillet 2019
horrible
POSTÉ PAR :
Suellen L.
30 juillet 2019
thought i cancelled mu future orders-got one to day.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Suellen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Merche N.
30 juillet 2019
Odio dos colores
POSTÉ PAR :
Merche N.
30 juillet 2019
Disgustada no lo siguiente....y me cobran otro son pedirlo. Es una gran estafa
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Merche - Lamentamos saber que se sintió decepcionado por los resultados de su aplicación de color. Nuestra Garantía de Felicidad de Color eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a un correo electrónico de nosotros para sus próximos pasos! Realmente apreciamos sus comentarios.
POSTÉ PAR :
Deborah R.
30 juillet 2019
Color is always too dark
POSTÉ PAR :
Deborah R.
30 juillet 2019
My color always looks painfully dark for the first week- and then starts to look better after several washes and sunshine: More like my natural color. It tends to be a bit flat and lacks shine. I’ve added a personal keratin treatment to help with the flatness. I suspended orders indefinitely because I don’t like the extreme darkness the first week and spend most of my time with a baseball cap on, and that doesn’t work well for professionalism.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deborah - Thank you for your feedback. We are so sorry to hear that we haven’t got it just right with your color. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you reaching out!
POSTÉ PAR :
Tammy H.
29 juillet 2019
No variation in color
POSTÉ PAR :
Tammy H.
29 juillet 2019
It made my hair soft and healthy looking. I didn't like the one color all over with no highlights.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tammy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sue S.
29 juillet 2019
Color did not change my hair at all.
POSTÉ PAR :
Sue S.
29 juillet 2019
First hair color kit did nothing to my hair. I'm going to try again since I condition with coconut oil and maybe there was too much on hair for color to adhere. So, first attempt I was very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sally W.
29 juillet 2019
Harsh on my scalp
POSTÉ PAR :
Sally W.
29 juillet 2019
The product was not gentle and I had to Wash it out 10 minuets early because of the burning. The color wasn’t as I expected, it was much darker that the medium blonde I chose. I won’t try a second time
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sally - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Daviena C.
28 juillet 2019
Too dark.
POSTÉ PAR :
Daviena C.
28 juillet 2019
The color I ordered was not the color I received. My hair came out way too dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Daviena - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Phyllis B.
28 juillet 2019
i was very unhappy with the color.
POSTÉ PAR :
Phyllis B.
28 juillet 2019
I wanted a light strawberry blonde and I received a reddish mahogoney color. I am very unhappy. Maybe I wasn't correct in my choice but still very unhappy. i will use a medium blonde in 2 weeks to see if I can soften the color., if not I will go to a professional salon. I will not be ordering again. Sorry for the review it's just how I feel.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Phyllis - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Carol H.
28 juillet 2019
Not qute the right color
POSTÉ PAR :
Carol H.
28 juillet 2019
I wanted something similar to 4AR from Loreal Excellence and the first one was too red. This last one was too dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Dora A.
28 juillet 2019
Did not cover gray's at all
POSTÉ PAR :
Dora A.
28 juillet 2019
First, there's seems to be alot of steps for this product. It smells, i would suggest adding a fragrance. I followed directions thoroughly because I wanted to make sure my grays were covered. However it did not do a thing. The next day I found even more grays. Will not reorder, disappointed. I though this product would work. Will use drugstore product for now. Comes in a nice box and shipping was fast.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dora - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rian H.
27 juillet 2019
Terrible
POSTÉ PAR :
Rian H.
27 juillet 2019
This colour made a purple tint to my stubborn greys and that was about it! No coverage what-so-ever! I loved the packaging and the design of the website but the dye was absolutely terrible - NOT RECOMMENDED AT ALL
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rian- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Lesley S.
27 juillet 2019
You got it wrong
POSTÉ PAR :
Lesley S.
27 juillet 2019
My name on the parcel
My name on the bottle
Only after I had done my hair and it looked too dark did I check and the made for sheet is for someone else!! Mine should have been lightest blonde but now it’s dark blonde/light brown and god forbid if the other girl got mine. I’m fuming. Been a customer for quite a long time but sadly will be cancelling now!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lesley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Evelin M.
27 juillet 2019
Yes and no
POSTÉ PAR :
Evelin M.
27 juillet 2019
First the pros. I loved how it left my hair. It made it feel so soft and healthy. Not dry and brittle or damaged feeling.
Cons:
My grays were exposing themselves within 2 days and i had followed directions to the T.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Evelin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Andrea H.
27 juillet 2019
I am Very Disappointed
POSTÉ PAR :
Andrea H.
27 juillet 2019
I had natural red hair. I wanted to cover a couple of grey hairs that I have and decided to lighter my hair a little while I was at it. I had a very difficult time figuring out how to match my natural color and choose a shade lighter. I did the best that I could. My hair looks terrible now. It was a beautiful shade of red, now it is dark with some red coming through. I don't ever want to use this again and I am stuck with this terrible color in my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Linda B.
27 juillet 2019
No purple at all
POSTÉ PAR :
Linda B.
27 juillet 2019
I got this today and dyed it this afternoon. Everything went well. The color looked purple in the bottle, but the result is just brown with no purple tone whatsoever. I've dyed straight purple dye over my brown hair before, without bleach, and have gotten a deep purple tone. This had none. I followed directions exactly. My grays are covered though and maybe my hair is a little darker, but that's all I notice.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Andrea H.
27 juillet 2019
Didn’t work at all
POSTÉ PAR :
Andrea H.
27 juillet 2019
I followed every single step, I even had my friend helped me so I could make sure everything got colored, and my hair looks the same. I am disappointed!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sandra C.
26 juillet 2019
About my last order received
POSTÉ PAR :
Sandra C.
26 juillet 2019
I was very unhappy with my last order I received. My hair is a very dark brown and should be a light medium brown with gold in it and there is no gold at all!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Kimberly A.
26 juillet 2019
So much BREAKAGE!
POSTÉ PAR :
Kimberly A.
26 juillet 2019
Would not recommend. The only reason I’m giving it two stars is because the coverage was good. There was so much breakage I was worried I was going to have to cut it all off. Thank goodness my hair is thicker. My hair was very healthy, I had only highlighted it twice, and wanted to go back to my natural color so I ordered this set. Followed the directions completely. Then when I messaged in to them about it, all they recommended to me was a hair mask! From them, that I would have to purchase! No thanks, save your money, guys. Go elsewhere.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kimberly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jean R.
25 juillet 2019
Wore off quickly, roots didn’t color dark enough
POSTÉ PAR :
Jean R.
25 juillet 2019
Not as pleased as last time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jean - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jenna S.
25 juillet 2019
want to change color
POSTÉ PAR :
Jenna S.
25 juillet 2019
This is the second time using this coloring and it turns out dull. I would just like to change color to have some shine to it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jenna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Yvonne M.
25 juillet 2019
Gray coverage
POSTÉ PAR :
Yvonne M.
25 juillet 2019
The color came out a little darker than expected and the gray coverage didn't cover at all
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Yvonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
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