This color dried out my hair a ton. For a dark blonde/natural golden it came out very coppery and uneven on my hair. I’ve colored at home before with other brands and have never had such uneven coverage. .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Leigh Anne O.
4 octobre 2025
Beautiful color but roots don’t hold long
POSTÉ PAR :
Leigh Anne O.
4 octobre 2025
The color and shine were out of this world. However my roots started to turn back gray quickly. Willing to try again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Leigh,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color faded too quickly. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Leah H.
2 octobre 2025
Unsatisfactory results
POSTÉ PAR :
Leah H.
2 octobre 2025
I spoke to a colorist and sent a photo of my hair and asked for an ash brown color to remove all the red tones from my medium brown/red hair. I used the color AND the tint rinse and my hair is now even more copper red than it was before I dyed it!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lacy L.
30 septembre 2025
The color didn't cover and seems to have a greenish tint in some places.
POSTÉ PAR :
Lacy L.
30 septembre 2025
This is the first time I've had a problem with the color, it could be i picked the wrong color. I am not sure what to do about it now but I'm pretty disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lauren H.
29 septembre 2025
So unbelievably damaging
POSTÉ PAR :
Lauren H.
29 septembre 2025
Genuinely devastated. Colour is not what I asked for but the worst part is how damaged my hair is now. I am left with crunchy red straw on my head. Avoid! It’s going to take months to repair and my hair growth progress ruined because I’m going to have to cut the damage
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lauren H. - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been and that your hair is damaged. Our Colour Happiness Guarantee is something we take seriously. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Joanne S.
28 septembre 2025
Not what I expected
POSTÉ PAR :
Joanne S.
28 septembre 2025
The instructions were very unclear. they said roots only, however the colour was so different from my natural colour I decided to ignore this and apply to roots first, leaving for half the time and then spreading onto the rest of my hair and leaving for the remainder. glad I did as the colour was much darker than I expected and would have been ridiculous if just used on my roots. I had chosen perminent colour but wanted to still be able to see the variations in my hair (I had a lot of grown out roots but my ends were several colours from highlights) I hoped it would be darker at the roots but would then show varing shades throughout the rest of my hair, instead the result was just all dark and a block colour all over. I wouldn't mind but it was £27 and i would have gotten the same effect from a £8 box dye. my hair has been frizzy since I died it even though it has been 10 months since I last dyed my hair in the salon (bleach free highlights) so my hair was in pretty good condition before. The texture of my curls has also changed and they had dropped out a bit. After about 5-6 washes it is starting to look better than it did. I don't hate it but wouldn't be in a hurry to do it again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joanne S. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTÉ PAR :
Angela F.
28 septembre 2025
Product
POSTÉ PAR :
Angela F.
28 septembre 2025
Product made my scalp itch also made my dry & course. Also they have taken money out of my bank account, without my authorisation be careful when you order they do not notify you you've signed up for subscription
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela F. - Thank you for your feedback! We're so sorry to hear that you have had some discomfort after using our products. We have reached out to you via email to better assist you with this matter. Also, at eSalon, you can place a one-time order or subscribe to our Flex Plan and take advantage of the 20% off discounted price. The Plan can also be cancelled at any time on your account or by contacting us. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Mary G.
25 septembre 2025
Like color, doesn’t cover gray
POSTÉ PAR :
Mary G.
25 septembre 2025
I’m so disappointed. I tried the color twice in case I messed up the first time. But sadly no. The color is very nice, but by the 2nd wash my gray is showing.
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kelsey C.
25 septembre 2025
Wrong color
POSTÉ PAR :
Kelsey C.
25 septembre 2025
My hair looked good a couple days, but my roots turned incredibly orange within a week. Loved the highlight set, but my color was really off.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hello Kelsey,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sherb W.
24 septembre 2025
I don't like it 😕
POSTÉ PAR :
Sherb W.
24 septembre 2025
I DONT LIKE IT
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Sherb!
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tracy G.
22 septembre 2025
Dissatisfied
POSTÉ PAR :
Tracy G.
22 septembre 2025
Still not happy with colour even after applying the ash tone, as previously discussed,my overall aim was to gradually become lighter and I'm now darker total opposite of what I've been wanting to achieve, I've actually went backwards, So unhappy and very disappointed!!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Tracy G. - Thank you for your feedback! We're so sorry to hear your hair colour is darker than expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Happiness Guarantee. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Joanne D.
22 septembre 2025
Awful
POSTÉ PAR :
Joanne D.
22 septembre 2025
The last 2 color kits have turned my roots reddish not darkest brown. I am really unsatisfied with the degradation of this product after using eSalon for many, many years. It is disappointing as I may need to go to the actual salon to get it fixed. I have now paused my subscription and am considering canceling.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Joanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Stephanie M.
21 septembre 2025
Didn’t cover my gray
POSTÉ PAR :
Stephanie M.
21 septembre 2025
I asked for root coverage. Color looked good when I applied the product but I rinsed after 30 minutes as directed and it did nothing for my gray roots. Waste of money
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hello Stephanie!
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Veronica L.
21 septembre 2025
all over hair color
POSTÉ PAR :
Veronica L.
21 septembre 2025
I liked the color but it left my hair a bit dry more than store bought box.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Veronica - I am so happy to hear your are loving your color! We’re sorry to hear that your hair is feeling dry. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
Felipe H.
19 septembre 2025
color does not stay all
POSTÉ PAR :
Felipe H.
19 septembre 2025
wasted my time and money
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hello Felipe,
We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTÉ PAR :
Evelyn F.
14 septembre 2025
Last color made by jennifer
POSTÉ PAR :
Evelyn F.
14 septembre 2025
last order, the color started fading everywhere, stainned my clothe and after the beach, never happen before, now i have 2 colors in my hair lighter in the ends 🙄,
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Evelyn,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Omayra H.
13 septembre 2025
Color
POSTÉ PAR :
Omayra H.
13 septembre 2025
I'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance. I gave it multiple chances and it didn't fix it . I even spoke with a colorist. Also after using this product for over a year my hair got thinner and I suffered some hair loss. I had course thick hair. Now it's thin . I cancelled my subscription will never do this again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Unfortunately, this time my color was brassy more than Rich in tone. I was excited to have a warm chestnut brown base tone with highlights along with gray coverage. The color was lighter than expected (which is okay but not with the brassy/dry look) and the grey coverage wasn’t great.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Zen Basic
3 septembre 2025
It doesn't cover white hair fully
POSTÉ PAR :
Zen Basic
3 septembre 2025
The color is too bright. I know I asked if it could be lighter than before, but this mixture is not a winner. It doesn't cover all the whites especially around the forehead and ears. The color is very dull. It makes my hair look liveless. No shine whatsoever. It dried my hair terribly.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Zen,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Kimberly L.
2 septembre 2025
Still dark
POSTÉ PAR :
Kimberly L.
2 septembre 2025
For two months now, I have requested a lighter color. However, I feel as if it just keeps getting darker.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Julie B.
2 septembre 2025
Incorrect request
POSTÉ PAR :
Julie B.
2 septembre 2025
Colour was so dark it looked black when I asked for chocolate brown. Account is not easy to see where to stop subscription. They just took another £27! So I’ve now had to block payments on my account.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie B. - Thank you for your feedback! We're so sorry to hear that you are disappointed with your hair colour. Your subscription has been cancelled, but we will reach out to you to make things right and have your hair looking is very best. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Olga M.
2 septembre 2025
Toooo warm!!!
POSTÉ PAR :
Olga M.
2 septembre 2025
I need more cool tone, again took warm! Deepest are ok.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Olga M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Anissa S.
27 août 2025
Worst thing ever!
POSTÉ PAR :
Anissa S.
27 août 2025
I have no idea what Im going to do! I had strawberry blonde like hair. I wanted to lighten it and add some color to it. Girl, it is egg plant purple. I have followed instructions exactly as they were given. The only way to fix it is to have it professionally done. I can't afford that!. Im looking into what my legal charges. Maybe.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Terry R.
26 août 2025
Did not receive brush
POSTÉ PAR :
Terry R.
26 août 2025
The package did not include the brush application so results were not that great. I also preferred my previous color. I had to redo that this time and did not get the same color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Terry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Diane S.
25 août 2025
Left on too long?
POSTÉ PAR :
Diane S.
25 août 2025
The instructions caused my stylist to leave the color on for what I believe is an extra 15 minutes. She paused after the first 15 minutes to work on another customer, left my color on for 15 minutes, then mixed the developer and put the color on for another 15 minutes.
I read the instructions to mean NO additional 15 minutes in the middle: 20 minutes for the first bottle, which included 5 minutes to mix the second bottle with its developer, and then immediate application of the second bottle for 15 minutes.
My hair looked almost black.
Was I right?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diane - We’re truly sorry that your color was too dark. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTÉ PAR :
Sarah N.
24 août 2025
A little disappointed
POSTÉ PAR :
Sarah N.
24 août 2025
The picture shown the color I ordered to be a lot light than it was, it pretty much matched my own natural hair color. Its just turned my hair a slight red color not lighten it at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah N. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTÉ PAR :
Anna C.
22 août 2025
I was not happy.
POSTÉ PAR :
Anna C.
22 août 2025
My hair was the color I wanted but after a couple washings the color faded. I Take me off your email list.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. As you requested, we have unsubscribed you from our promotional emails. You'll no longer receive information from eSalon.
POSTÉ PAR :
Amanda G.
21 août 2025
Color rinsed out
POSTÉ PAR :
Amanda G.
21 août 2025
The color came out perfectly and beautiful just as expected. I was so happy with it. I couldn’t stop looking at it even. And then the next day I went to wash and the color tint purple rinsed all right out. Very disappointing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
Stephanie C.
18 août 2025
Inconsistent mixture and results
POSTÉ PAR :
Stephanie C.
18 août 2025
The colorist does not seem to be able to follow the proportion to mix my color and I am getting poor results. She either mixes it incorrectly and it does not take properly (too light and grey showing through) or i get really incorrect tint results. I currently have bright pink roots and look ridiculous . My color is supposed to be dark chocolate brown
I want to cry because i will have to leave the house tomorrow with the terrible results i got from coloring my hair this evening. I guess I am wearing a hat and being humiliated all day. Be more careful Sylvia. Your mistakes have consequences for the clients and I look absolutely terrible.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hello Stephanie,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! :)
POSTÉ PAR :
Rebecca A.
17 août 2025
Bummed
POSTÉ PAR :
Rebecca A.
17 août 2025
I was really hopeful when I got my adorable pink box, the packaging and all the extras were amazing BUT the color did NOT cover my grays….the very thing I wanted most. Spent all that time and now I’m going to have to go get it done professionally any way. Super bummed.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Rebecca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Rosa N.
16 août 2025
Never again!
POSTÉ PAR :
Rosa N.
16 août 2025
My last experience was a disaster! While applying the color to my hair ,I noticed that the bottle was warmer than usual. I continued to apply ,then I realized that the bottle got really hot ! I rinsed off the product immediately for at least 30 minutes with cold water. My scalp and ears turned bright red. The unused portion that was thrown out had the cap on .Well it became extremely hotter because the cap popped off and the product burnt a hole in the garbage bag .
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Rosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
I’ve got a lot of grey hair around the frame of my face. I’m a brunette and ordered full coverage hair colour according to the numbers my hair dresser supplied. The result was ridiculous. All greys turned platinum blonde. The rest was dark brown. I had to go to a salon to sort the problem out. I looked like an odd coloured skunk! Beware. You’ll get full coverage on greys but not in the colour promised!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Melissa,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sophie B.
11 août 2025
Black instead of dark brown
POSTÉ PAR :
Sophie B.
11 août 2025
Really disappointed by this colour. I was at first really excited to use it as it seems so luxury compared to a bog standard box colour. Whilst washing it out I seemed to lose a lot of hair. I needed to clean the plug hole out twice to let the water out. My hair is now a mixture of jet black and stripey dark brown. I'm desperately trying to lighten it now with head and shoulders every day. I feel like I'm wearing a black hat. The hair that is black looks really course now. I've booked to have my hair coloured in a salon next time as I feel like I'm damaging my hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Sophie! We are so sorry to hear your color hasn't met your expectations. Please check your email, we got back to you to help you further.
POSTÉ PAR :
Sadiya A.
11 août 2025
I got it totally broken,,, very unsatisfied,
POSTÉ PAR :
Sadiya A.
11 août 2025
When I received my order , after opening my package it’s totally broken and it’s fall around everywhere inside. I couldn’t even use it because it has nothing inside. I took pictures of this ,, if possible please send me new ones.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Sadiya,
I am so sorry to hear your order arrived damaged. We take our clients' feedback to heart and continue to improve our products each and every day. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Reeska
10 août 2025
Worth a try
POSTÉ PAR :
Reeska
10 août 2025
This color is decent hair color, it does the job however I do wish the customization was more customized towards each individual customers wants & needs instead of using the same formulas. I do like that you receive your gloves, brush and everything you need to color your hair one thing I would maybe suggest is making the conditioner a little larger so you can follow up to condition again the color is a tiny bit drying. But all in all a great service.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Reeska - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Paula N.
9 août 2025
Gray hair coverage
POSTÉ PAR :
Paula N.
9 août 2025
Doesn’t cover gray hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Paula,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Claudia G.
7 août 2025
Horrible Color
POSTÉ PAR :
Claudia G.
7 août 2025
I looked like the Wendy Chic.. the same result I get from regular box coloring and perhaps even worst.
Not even close to the copper strawberry red I am.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Thank you for reaching out to us here at eSalon! We are so sorry to hear your color turned out too red and not strawberry. Our Color Happiness Guarantee is something we take seriously. We'd love to work with you to find a solution and have your hair color turn out exactly as you imagined. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Ulrike H.
6 août 2025
Zuviel asch
POSTÉ PAR :
Ulrike H.
6 août 2025
Die Farbe war nicht so zufriedenstellend.
Sie kam sehr grünstichig und grau raus. Wahrscheinlich Zuviel asch . Ich werde es die nächsten 4 Wochen beobachten. Wenn ich in vier Wochen mit der Farbe nicht mehr zufrieden bin werde ich kündigen, denn dann ist die Farbe für mich zu teuer.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Ulrike H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Wencke W.
5 août 2025
Goldenes Haar statt Aschton
POSTÉ PAR :
Wencke W.
5 août 2025
Leider ist es nicht mal im Ansatz ein aschiges Mittelblond geworden.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Wencke W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Susan F.
5 août 2025
Color very disappointing
POSTÉ PAR :
Susan F.
5 août 2025
For the first time the color was not what I expected. It was dark and had very little depth.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Susan,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Tammy P.
31 juillet 2025
This color was nice but I need to go a little darker !
POSTÉ PAR :
Tammy P.
31 juillet 2025
Love the color need to go a little bit more darker or a golden dark medium brown my Grey's are very hard to cover especially on top down my hair line
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Tammy,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Preetha H.
31 juillet 2025
Worst hair color I ever had
POSTÉ PAR :
Preetha H.
31 juillet 2025
I ordered blue black, it was written blu black, but actually it is dark brown. I requested specifically that I don't want the color to bleed with every wash and this color bleeds woth every wash. Moreover, this made my hair so hard and rough. I hate the product and will not purchase again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Preetha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Stacey W.
31 juillet 2025
Not like it used to be
POSTÉ PAR :
Stacey W.
31 juillet 2025
So I’ve been a pretty loyal customers since 2018. The price has gone up. The quality has gone down, unfortunately like everything else today. i’m not even sure I will be ordering again because I can buy cheaper stuff over-the-counter at the grocery store that covers the grays cause this doesn’t. It used to be fewer great I don’t know what happened
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Stacey,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Lindsay G.
31 juillet 2025
I was disappointed!!!
POSTÉ PAR :
Lindsay G.
31 juillet 2025
I just used my kit and for the first time, I’m very disappointed in the coverage. Your product did not cover my grey roots and the colour was very dull. It was not the initial copper that was vibrant or the coverage that I’ve had in the past. Regular box color covers my grey better.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Lindsay,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Debra F.
29 juillet 2025
Damaged
POSTÉ PAR :
Debra F.
29 juillet 2025
I received this product, and it was damaged. I've been trying to troubleshoot the issue with customer service but have not received a response.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - We truly apologize that the product you received was damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Silvia B.
28 juillet 2025
Keine Empfehlung von mir
POSTÉ PAR :
Silvia B.
28 juillet 2025
Die Haarfarbe an sich hat mir gefallen!
Was überhaupt nicht geht: sie hat mir die Haut sehr gereizt, ich hatte tagelang rote Stellen am Kopf und der Stirn! Somit ist die Farbe ziemlich aggressiv, dabei ist sie doch dermatologisch getestet!? Schade!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Silvia B. - Vielen Dank für Ihr Feedback. Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Mo J.
27 juillet 2025
Roots didn’t take
POSTÉ PAR :
Mo J.
27 juillet 2025
Lovely colour but my roots didn’t seem to take, they turned ginger !
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jennifer W.
27 juillet 2025
No red in my color
POSTÉ PAR :
Jennifer W.
27 juillet 2025
There was no red in my color just medium brown the dye didn't cover baby hairs on front or side either this happens often.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re sorry to hear that your hair color did not come out as expected. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
Rebecca A.
26 juillet 2025
I didn’t receive my purchase
POSTÉ PAR :
Rebecca A.
26 juillet 2025
Hi, I have been away from home and although it says my purchase was delivered it hasn’t arrived.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Rebecca,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cookson W.
25 juillet 2025
Disappointing!
POSTÉ PAR :
Cookson W.
25 juillet 2025
I ordered the bright copper and was excited regarding the product as it had good reviews in comparison to shop box dies. The packaging and content was great, nicely packaged and cute little shampoos and conditioner and even a stain remover and guard. The product in itself was bang average. I have a lot of grey to cover which i noted on ordering. The colour didn't even last 4 washes on my roots and they grey came back through very quickly leaving me with a glarey root and darker ends. Looks like ill have to go back to my hairdresser to fix it up.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Tracey! I'm sorry to hear your color turned out back. Please check your emails, we got back to you to help you further.
POSTÉ PAR :
Ulrike W.
23 juillet 2025
Farbe nicht passend
POSTÉ PAR :
Ulrike W.
23 juillet 2025
Ich hatte 2 Fotos mit der gewünschten Farbe an e-salon gesendet.
Die Farbe, die ich erhalten habe, ist um einige Töne dunkler und viel intensiver.
Jetzt habe ich sie gefärbt und auf dem Kopf.
MIST!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Ulrike W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Alcira M.
23 juillet 2025
very disappointed did not cover the grays!
POSTÉ PAR :
Alcira M.
23 juillet 2025
very disappointed did not cover the grays!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alcira - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Andrea P.
22 juillet 2025
Just no.
POSTÉ PAR :
Andrea P.
22 juillet 2025
All of the red colors are a weird pinky shade of red. I've tried 3 different colors and none of them are good.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
Serena A.
20 juillet 2025
Bad colour
POSTÉ PAR :
Serena A.
20 juillet 2025
After 3 week the colour is completely gone.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Serena! I'm sorry to hear your color is gone after three weeks. Please check your emails, we got back to you to help you further.
POSTÉ PAR :
Nadine B.
20 juillet 2025
Leider nicht zu frieden
POSTÉ PAR :
Nadine B.
20 juillet 2025
Leider ist die von mir bestellte Haarfarbe nicht annähernd so geworden wie sie sollte. Lediglich der Geruch war sehr angenehm. Daher möchte ich eSalon nicht weiter testen. Dabei finde ich das Konzept dahinter wirklich gut.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nadine B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Caroline V.
20 juillet 2025
This ended up the same colour as last time.
POSTÉ PAR :
Caroline V.
20 juillet 2025
I asked to have the colour lightened but it ended up the same colour s before. I am outside a lot for my job and the sun bleaches the red so I wanted to stay with the lightened look but unfortunately it looks exactly like my last hair colour. Very disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kaleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Marion H.
19 juillet 2025
gefällt nicht
POSTÉ PAR :
Marion H.
19 juillet 2025
Bin enttäuscht von ihrer neuen farbanpassung. Hat sehr schlecht gedeckt und für das Ergebnis zu teuer. Tut mir leid das ich mein Abo kündigen muss.
M.Haak
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marion H. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Heather W.
19 juillet 2025
Match
POSTÉ PAR :
Heather W.
19 juillet 2025
I've always done dark and have always dyed it myself and this time the roots came out lighter and almost orange. Not a big color change. Usually roots are always darker. Not sure why this time was different
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Diana L.
18 juillet 2025
Am not. Fan
POSTÉ PAR :
Diana L.
18 juillet 2025
Does not cover grays and just looks pink.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Doreen M.
17 juillet 2025
Sehr unglücklich
POSTÉ PAR :
Doreen M.
17 juillet 2025
Statt Adchblond sind meine Haare grün stichig geworden das darf gar nicht passieren
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Doreen M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Gretchen S.
17 juillet 2025
too dark
POSTÉ PAR :
Gretchen S.
17 juillet 2025
I like the packaging and the product itself, however I'm not thrilled with the end result. It turned out quite a bit darker than I thought. I was hoping a stylist would have looked at what color I started with in my picture and talked to me about what end results I was looking for.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Gretchen,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Cecilia L.
15 juillet 2025
Roots not the same
POSTÉ PAR :
Cecilia L.
15 juillet 2025
My kit came with 1 color for my hard to cover gray and another for the rest of my hair. I followed the directions to a T. Now my roots look orange and the rest is dark brown. AS OF 7-15-25, I have never spoken to anyone regarding my roots turning orange. My husband ordered a second supply of hair color within one or two days of my original order because I was worried that there might not be enough color for my hair. I still have orange roots. I am unfortunately for the first time in my life going to pay my cosmetician to fix my hair color. I'm very disappointed with the product and I'm discouraged because of what I paid for the product. Once again I have never spoken to anyone about my orange roots.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
After several emails including photos, the color was way too dark. It was a deeply saturated dark color without dimension. It was not flattering and was not what I expected from a custom hair color online service. I paid for 2 colors and I think they sent 2 complimentary to try to get the color right, but it just didn’t work out for me. I appreciate their help, but just way too dark and now I need to buy a color remover to start over myself, as my salon would charge me over $100 for correcting the color. It’s really difficult it seems to get the right color on line, which unfortunately was my experience. No one wants dark saturated dark dull hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Wendy,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Cheryl C.
12 juillet 2025
Color not close to color chosen
POSTÉ PAR :
Cheryl C.
12 juillet 2025
The color I chose was supposed to be the result of what it would look like from my natural hair color. My hair came out a bright fake looking red at the roots and darker on the bottom. The color I chose said the makeup of color was only a small amount of red and was supposed to give me an auburn undertone. Unfortunately this didn't happen. I did email customer service and was told I could get a credit and try with. another color but I don't feel comfortable with that as they couldn't get it right the first time. I also didn't want to damage my hair even more as it had turned out very dry.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michele C.
11 juillet 2025
Took money from me
POSTÉ PAR :
Michele C.
11 juillet 2025
Really bad customer service, I cancelled my plan and they still sent the next order and took money from my account and refused to rectify it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bernice - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Maria Gracia M.
8 juillet 2025
disappointed
POSTÉ PAR :
Maria Gracia M.
8 juillet 2025
I haven't received my order because I postponed it until July 7th. You never sent me the product, You haven't refunded me, and you charged me again on July 7th.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi María: We are so sorry to hear your order hasn't arrived, and for any misunderstanding with your account. Please check your emails, we got back to you to help you further.
POSTÉ PAR :
Mary A.
8 juillet 2025
Alright.
POSTÉ PAR :
Mary A.
8 juillet 2025
It’s not strong enough to cover faded dye it didn’t hold very well and it’s not very vibrant I have light hair and it just wasn’t what I wanted
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTÉ PAR :
kathy S.
4 juillet 2025
postage
POSTÉ PAR :
kathy S.
4 juillet 2025
parcel was incomplete wrecked i didn't accept of the delivery post office . disgraceful !
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Laura,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Melanie R.
3 juillet 2025
Schöne Farbe, hielt leider nicht lange
POSTÉ PAR :
Melanie R.
3 juillet 2025
Meine Haare hatten direkt nach dem Färben einen schönen dunklen Kupferton. Leider wurde der Farbton innerhalb von einer Woche immer heller, sodass mein ursprüngliches Blond, insbesondere in den Längen, immer mehr raus kommt. Ich hoffe, dass meine Haare mit der neuen Bestellung wieder einen schönen dunklen Kupferton erhalten, der auch ein paar Wochen hält. Ansonsten bin ich mit der Anwendung und dem Service sehr zufrieden.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melanie R. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Margaret U.
1er juillet 2025
grays
POSTÉ PAR :
Margaret U.
1er juillet 2025
did not cover my grays. Second time trying this product. Both times gray not covered and was a little dull and dry after coloring
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Samantha C.
30 juin 2025
Did not take to ends
POSTÉ PAR :
Samantha C.
30 juin 2025
Followed the instructions to the t and it did not color my ends, ended up at a salon to fix it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Samantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Katharina H.
30 juin 2025
Nicht zufrieden
POSTÉ PAR :
Katharina H.
30 juin 2025
Meine Haare sind von der Coloration leider extrem trocken geworden und die Farbe immer nach einigen Haarfarben unschön orange!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katharina H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Olivia K.
28 juin 2025
What a waste of time and money
POSTÉ PAR :
Olivia K.
28 juin 2025
Ordered a custom color after researching and reading reviews as I wanted my hair two shades lighter. I was super excited when it came in, did a strand test and didn’t notice any difference but figured maybe it was just too small of a piece. Did my entire head, and my hair is darker than it started. And now I can’t lighten it as now it’s been permanently dyed and lightening with color only works on virgin hair. Would have to bleach it now and can’t do that for weeks either. It didn’t even color my few greys.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Olivia,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Naomi C.
28 juin 2025
Wrong color formula
POSTÉ PAR :
Naomi C.
28 juin 2025
I asked to go lighter and it darkened my hair color. I’m ready to call it quits if they can’t get the color right. I hate my color right now and I’m buying a lightener from them to adjust the colorist’s mistake. Might be time to go back to the real salon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Naomi,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Aly P.
26 juin 2025
Disappointed
POSTÉ PAR :
Aly P.
26 juin 2025
Very nice package but disappointed with the results. Not what I was expecting.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Aly P. - Thank you for your feedback! We’re so sorry to hear that you're disappointed by the result of your hair colour. We would love to work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. We want to make this right!
POSTÉ PAR :
Maya E.
25 juin 2025
Enttäuscht
POSTÉ PAR :
Maya E.
25 juin 2025
Leider bin ich mit meinem Einkauf nicht zufrieden. Erstens hat der Versand ungewöhnlich lange gedauert, was bereits ärgerlich war. Zweitens entspricht die Haarfarbe nicht meinen Vorstellungen. Ich hatte mehrfach erwähnt, dass ich ein helles, aschiges Braun möchte. Stattdessen sind meine Längen dunkelbraun und aschig, während der Ansatz ein warmes Braun mit einem Rotstich aufweist. Das Ergebnis ist weit entfernt von dem, was ich erwartet habe.Sieht sehr schlimm aus.Schade für das Geld,werde es nicht weiterempfehlen!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maya E. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Ariane P.
25 juin 2025
Hat nicht geklappt
POSTÉ PAR :
Ariane P.
25 juin 2025
Alles nach Vorschrift gemacht, meine Haare haben nun so starken Rotstich und sind keineswegs Aschblond geworden! Bin überhaupt nicht zufrieden!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ariane P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
KLEM
25 juin 2025
Fades and low coverage
POSTÉ PAR :
KLEM
25 juin 2025
When new on the colour is perfect, but it fades after only a few washes. It didn't cover the pre coloured strip of dark colour in my hair which I wasn't surprised about and they did send me a complimentary darker colour to try again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
KLEM - Thank you for your feedback! We're truly sorry that your first order didn't meet your expectations. We hope your adjusted formula will better suits your needs. If you have any questions or would like to consult a colourist, we'd be happy to help. Thanks for choosing eSalon!
POSTÉ PAR :
Suzanne G.
25 juin 2025
Demi permanent-soft black
POSTÉ PAR :
Suzanne G.
25 juin 2025
I absolutely loved all the packaging, the custom shade was great, but this was my first time using a demi permanent, so maybe im just unsure of how long a demi should last, but the very first time I washed my hair, 3 days after colouring, I was almost back to the colour my hair was before coloring. I used the rest of the shampoo/conditioner that came with my kit, and only used mildly warm water. By the 2nd shampoo, the colour was completely gone from my hair. I was so disappointed that the soft black shade was gone so quickly.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Suzanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
A Oun
24 juin 2025
Order not received
POSTÉ PAR :
A Oun
24 juin 2025
I still haven’t received my order. This is the second order I was forced to place, as the company withdrew the money and claimed it had already been shipped, so I was no longer able to cancel it.
Now it’s been over two weeks, and the order hasn’t even been handed over to the parcel delivery company. Very disappointed with the service so far.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello JoAnn,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Jalika K.
22 juin 2025
Not happy
POSTÉ PAR :
Jalika K.
22 juin 2025
Colour faded away from my hair after washing my hair in a 1 week
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Yvonne J.
21 juin 2025
Two different colours
POSTÉ PAR :
Yvonne J.
21 juin 2025
I got my new box and only had time to color my hair now. I received two different colours, one red and one brown. Unfortunately I only picked it up a bit to late and started with the red. My grey roots is now an orange red colour while the rest of my hair is dark brown!!! This is a total mess.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Yvonne.
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Layla R.
20 juin 2025
The worst
POSTÉ PAR :
Layla R.
20 juin 2025
I’ve never had a color problem before- but this time oh my goodness it’s awful.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Layla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Natascha H.
19 juin 2025
Haarfarbe auf Bestellung
POSTÉ PAR :
Natascha H.
19 juin 2025
Die Haarfarbe hat nur 10 Tage gehalten!!! Hat sich sehr schnell heraus gewaschen! Was ist schief gelaufen? Bin sehr verärgert. Noch dazu wurde mir ungefragt eine neue Packung geschickt und das Geld einfach von meinem Konto abgebucht!!!!! Bin sehr verärgert!!!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Natascha H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
KLK5
18 juin 2025
Pretty
POSTÉ PAR :
KLK5
18 juin 2025
The color was perfect, matched my hair color and looked to cover up grays however it seemed to wash out or fade easily.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Sherry B.
17 juin 2025
Not sure about the product
POSTÉ PAR :
Sherry B.
17 juin 2025
I use the product three times and I noticed my hair started thinning around the crown of my face. I’m sure it’s a good product as it’s had great reviews, but it’s not for me.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sherry - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Hannelore K.
16 juin 2025
Haarfarbe
POSTÉ PAR :
Hannelore K.
16 juin 2025
Die Haarfarbe war eine große Enttäuschung, Sie entsprach null meinen Ansprüchen, Nach der 1. Haarwäsche war nix mehr von den Rotpigmenten vorhanden und mein Ansatz sieht furchtbar aus , hellbraun und keine Grauabdeckung. Ich bin echt frustriert,
Frau Kiesewetter
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hannelore K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Irem P.
15 juin 2025
⭐☆☆☆☆ Disappointed – Not the Shade I Ordered
POSTÉ PAR :
Irem P.
15 juin 2025
⭐☆☆☆☆ Disappointed – Not the Shade I Ordered
I ordered medium brown expecting a natural, mid-tone brunette shade. Unfortunately, what I received was extremely dark brown — my hair now looks almost black. I was aiming for a soft, medium brunette look, but this is way too dark and doesn’t match the description or image. If you’re looking for a true medium brown, I’d recommend going at least one or two shades lighter than what you think you need. Very disappointed with how far off the color turned out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Irem - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sophie S.
14 juin 2025
Unfortunately not what I asked for
POSTÉ PAR :
Sophie S.
14 juin 2025
I’m a bit disappointed in this set as I asked for a dark strawberry blonde and uploaded photos for reference but I’ve used the set and it’s just a dark blonde, it’s left me with a really flat dark blonde with no warmth.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Sophie! We are sorry to hear your color didn't turn out as expected. Please check your emails, we got back to you to help you.
POSTÉ PAR :
Mari F.
14 juin 2025
Easy to follow instructions… didn’t work
POSTÉ PAR :
Mari F.
14 juin 2025
I was really excited about this, but I followed the directions exactly and nothing happened. The roots didn’t take. My hair is light naturally and takes color really well so I was very disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Mari,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ruth C.
13 juin 2025
Totalmente un desastre
POSTÉ PAR :
Ruth C.
13 juin 2025
No me gustó para nada no quiero más productos de ustedes. Estube que ir de emergencia al salón de lo feo y oscuro que me quedó el pelo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Ruth: Sentimos que el color no te haya gustado. Por favor, revisa tus emails, te acabamos de escribir para poder ayudarte.
POSTÉ PAR :
Jennifer M.
12 juin 2025
Way too dark
POSTÉ PAR :
Jennifer M.
12 juin 2025
I requested color change back to original color that cam eout bright coppery color that I loved and I got a dark brown with barely a hint a red I will be canceling this subscription as this is my third try.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Jennifer,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Marion M.
11 juin 2025
Blau schwarz
POSTÉ PAR :
Marion M.
11 juin 2025
Die Farbe habe ich mir anders vorgestellt. Mein grauer Ansatz ist jetzt leicht hellblau, voll hässlich
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marion M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
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