This is the worst hair dye I’ve ever use since I’ve been dyed my hair for over 20 years. The color doesn’t stay. It washes out within a week. I do not recommend this. I recommend going to your nearest beauty store and continue buying the hair dye that you’ve been loyal to. Try something new, but I know I’m not gonna get my money back even though it says 100% guarantee.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Annette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Karen W.
28 juillet 2023
THERE IS NO WAY TO STOP THESE PEOPLE FROM SENDING YOU PRODUCT YOU DO NOT ORDER!!
POSTÉ PAR :
Karen W.
28 juillet 2023
E-Salon is a MONEY PIT!! You order ONCE from them and there is NO WAY IN HELL to contact them to CANCEL your order! If you want to be paying for the rest of your life for some shit you only wanted to try ONCE...then you are in the right place... E Salon will take you for your money without your permission and they do not give you a means to get it back or even CANCEL the damn order!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen - Thank you for reaching out! I apologize for any confusion! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Debra D.
28 juillet 2023
Refunding your money
POSTÉ PAR :
Debra D.
28 juillet 2023
I will never do business with this company again. I urge all of you to reconsider in ordering. I was charged over $33 for a delivery that I was told I could send back via my mailman, and since our mailman has been with us for years when I handed him to package to be returned to the sender he took care of it as he always has. I have called the company twice trying to get my refund I have canceled my account of course and they're telling me they have not received the product back yet, this is been over one month ago. So evidently with this company the left hand does not know what the right hand is doing. So I'm out the money and for some reason I happen to send back online shopping a different product with another company and lo and behold they received it within 5 days. Stay away from these people if I were you
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Deanne H.
28 juillet 2023
Terrible conartists
POSTÉ PAR :
Deanne H.
28 juillet 2023
Turn off my rebilling!! I hate your website you deliberately have it set up so it takes me around in circles so I can't stop the rebilling! You should be ashamed of your business structure! Conartists!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Deanne! We are sorry for any misunderstanding with your Color Plan, and any inconvenience online. We just got back to you to help you further.
POSTÉ PAR :
Maite H.
28 juillet 2023
Decent Product Wrong Color
POSTÉ PAR :
Maite H.
28 juillet 2023
It is better than drugstore colors and it comes with a good amount of product. I have a lot of hair and was able to cover it all. However, it has dried my hair and the color has an orange tint which I wanted to avoid.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
POSTÉ PAR :
Mornia R.
27 juillet 2023
Didn’t Perform Well
POSTÉ PAR :
Mornia R.
27 juillet 2023
I am not happy with my coloring kit. I used it and the color in the bottle wasn’t the color I ended up with. There wasn’t any Red/Copper once I finished, not even the many grays I have. It looked like I just dyed it a medium dark brown. My daughter went to the store and got a coloring kit and her results turned out really great and she ended up with the reddish copper color I was hoping my eSalon kit would provide for me. We both have brown hair, matter of fact, her natural brown is actually darker than my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mornia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Johanna G.
27 juillet 2023
No me gusta el color
POSTÉ PAR :
Johanna G.
27 juillet 2023
Dije que lo cancelaran y continúan cobrando
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Johanna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Randi B.
26 juillet 2023
A little brassy
POSTÉ PAR :
Randi B.
26 juillet 2023
I love the highlighting but it came out a little brassy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Randi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Holly R.
26 juillet 2023
Not what I expected
POSTÉ PAR :
Holly R.
26 juillet 2023
Based on the answers that I provided and what I wanted, I did not get what I wanted. The color was so much darker than what I wanted and in my opinion did not compliment my skin tone at all. It actually played down my skin tone. I have had way better results from box color bought from a drugstore. The instructions were confusing and the only reason for the 2 stars that I rated were for the smell. It smells amazing!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Holly - We’re sorry to hear that your color came out darker than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color!
POSTÉ PAR :
Jesy T.
26 juillet 2023
A little disappointed
POSTÉ PAR :
Jesy T.
26 juillet 2023
It didn't cover my grays as well as I thought it would, considering the price of the product..
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jesy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Maria B.
26 juillet 2023
Ajustes en mi color
POSTÉ PAR :
Maria B.
26 juillet 2023
Me gusto me cubrió un poquito mas de lo habitual, solo q se deslava todo el tiempo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - Pedimos disculpas porque los resultados de su color se desvanecieron más rápido de lo que esperaba. Si bien esto no es típico de nuestro Color, es posible que tengamos una solución simple para usted. ¡Nuestra Garantía de felicidad del color garantiza que consigamos el color perfecto! Para hacer precisamente eso, nos comunicamos con usted por correo electrónico para discutir esto un poco más. Esperamos trabajar con usted para brindarle una solución que se adapte mejor a sus necesidades. ¡Agradecemos sus comentarios!
POSTÉ PAR :
Biene M
25 juillet 2023
1. Bestellung
POSTÉ PAR :
Biene M
25 juillet 2023
Das Produkt war sehr schön verpackt. Die Beschreibung vorzüglich.
Die Farbe fiel wesentlich dunkler aus. Deshalb würde ich eine Farbe heller wählen.
Leider habe ich vermutlich die Inhalsstoffe nicht vertragen und ich hatte anschließend über mehrere Wochen starken Haarausfall. Durch die Einnahme von einem Vitamin B-Komplex wurde der Haarausfall gestoppt. Bis jetzt sind die Haare aber nach wie vor sehr ausgedünnt. Daher kann ich die Färbung für empfindliche Menschen nicht empfehlen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Biene M - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Alexandra H.
25 juillet 2023
Just no
POSTÉ PAR :
Alexandra H.
25 juillet 2023
Flat color, too dark, too many requests for the correct color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Amy H.
24 juillet 2023
Does not work well with grays
POSTÉ PAR :
Amy H.
24 juillet 2023
I used this is the past, before gray hair. Worked great back then, but now that I’m mostly gray under my color, I have two toned hair. Brown up top and black the rest of the way. Even, with that being said, my hair doesn’t feel damaged and is still feeling healthy, which is why I gave it three stars. Still feel like I look ridiculous.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Cheryl B.
24 juillet 2023
Didn't cover grays, very red
POSTÉ PAR :
Cheryl B.
24 juillet 2023
So frustrated
New color didn't cover grays and it made my hair red instead of blonde
Very disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rebecca Q.
24 juillet 2023
Color not as expected
POSTÉ PAR :
Rebecca Q.
24 juillet 2023
I asked for a light subtle coppery/strawberry color and the dye I was sent made my hair much darker with no tones of red at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Daniela C.
24 juillet 2023
Todo lindo pero me llegó derramado el tinte.
POSTÉ PAR :
Daniela C.
24 juillet 2023
La tapa del tinte venía abierta a medias y se derramó por toda la cajita 🥲
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Daniela: Sentimos que tu tinte haya llegado derramado. Revisa tus emails, te acabamos de escribir para poder ayudarte.
POSTÉ PAR :
Amy B.
24 juillet 2023
Totally different colour to what I asked for
POSTÉ PAR :
Amy B.
24 juillet 2023
I asked for the same colour as in the pics I sent. I have very dark natural hair and it’s dyed red and the ends are pretty faded so quite light red. I like faded as it’s the only time I’ve ever had lighter hair. To note, my current red is red red. The dye I’ve been sent is plum. I didn’t realise this until it was developing in to a nice purple colour - I now have my unwanted very dark hair back with strong plum. Absolutely nothing like what I asked for. I’m just hoping it fades quickly and I can go back to my old dye :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Amy! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTÉ PAR :
Penny W.
24 juillet 2023
Not dark enough
POSTÉ PAR :
Penny W.
24 juillet 2023
I thought it was going to be a darker red/brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Penny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cassie W.
23 juillet 2023
Went from orange to dark orange..
POSTÉ PAR :
Cassie W.
23 juillet 2023
dark blonde went orange brassy.you recommended light brown..oh my sweet lord now a totally dark red brown..ouch. Im 73 and it does zip but make me lookI 10 years older. I STARTED WITH MY LAST PHOTO UGHHH
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cassie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Julie J.
22 juillet 2023
Lackluster grey coverage.
POSTÉ PAR :
Julie J.
22 juillet 2023
Mediocre results. The process was fine but the color is no better or worse than available boxed colors. The price wasn’t worth it for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
.
22 juillet 2023
Nie wiedero
POSTÉ PAR :
.
22 juillet 2023
Sorry, aber der Versuch war voll Mist.
Kann ja sein das so viele davon begeistert sind ....... ich auf keinen Fall.
Habe die Annahme der zweiten auch verweigert.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alice G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Elaine F.
22 juillet 2023
Disappointed
POSTÉ PAR :
Elaine F.
22 juillet 2023
The first time I used my colour it was amazing but now it doesn’t seem anything like it.It doesn’t last as long before it fades I leave on the correct time use shampoo and conditioner for coloured hair but it still fades so fast
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Michelle G.
21 juillet 2023
Great Coverage but
POSTÉ PAR :
Michelle G.
21 juillet 2023
Covered all of my grey but made my hair feel so dry. I will not use it again i'm afraid
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elisabeth Z. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Bestellung bei Ihnen noch nicht eingetroffen ist! Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Rachel J.
21 juillet 2023
Did not work!
POSTÉ PAR :
Rachel J.
21 juillet 2023
I followed the instructions exactly like they said. Was very disappointed at the results. All the color rinsed out and went down the drain along with my money
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Mandy Q.
20 juillet 2023
This dried out my hair
POSTÉ PAR :
Mandy Q.
20 juillet 2023
Normally, my hair feels shiny and glossy after colouring it and it's very dry and flat looking.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Mandy! We are sorry to hear that your hair feels dry and flat after coloring. Please check your emails, we just got back to you to help you further.
POSTÉ PAR :
Sharon P.
20 juillet 2023
Colour is great
POSTÉ PAR :
Sharon P.
20 juillet 2023
The colour was lovely just expected it to last longer than shop brough but unfortunately the grey appeared just as quick
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharon - We’re so sorry to hear that you are disappointed by the grey coverage, and we thank you for letting us know. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Bernadette O.
20 juillet 2023
Not long lasting
POSTÉ PAR :
Bernadette O.
20 juillet 2023
I was looking for coverage of my grey hair...grey was covered for about 5 days....very upset
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bernadette - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cristina M.
19 juillet 2023
Does not last
POSTÉ PAR :
Cristina M.
19 juillet 2023
After 2 washes the color is gone. Very disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Abby L.
19 juillet 2023
Not quite what I asked for.
POSTÉ PAR :
Abby L.
19 juillet 2023
I LOVED the color I got the first time. I tried asking for that color back, but because I needed to change the folor of the roots to a little bit of darker color they told me they had to change the ends as well. I do not understand that!
This time I'm not happy, once again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Abby - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Valerie S.
19 juillet 2023
Not enough Grey coverage
POSTÉ PAR :
Valerie S.
19 juillet 2023
Not enough color to cover my hair. Esp the Grey! Plus it's not as red as I like it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Valerie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Joan W.
19 juillet 2023
Color
POSTÉ PAR :
Joan W.
19 juillet 2023
Poor gray coverage, roots faded out to red, resulting in my having 3 colors of hair--gray roots after 2 weeks, then faded red, then brown. I have taken to wearing hats.
I have sent pictures of my tri-color hair 3 times now, and still not getting the right color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Kay H.
19 juillet 2023
Not Good With Grey Hair
POSTÉ PAR :
Kay H.
19 juillet 2023
This is the second time I've used esalon hair coloring. It absolutely does not cover my grey hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kay - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ashley H.
18 juillet 2023
Horrible doesn’t even describe it
POSTÉ PAR :
Ashley H.
18 juillet 2023
I took the quiz and told the company I have blonde hair with some brassy pieces I wanted to LIGHTEN. I received dark brown hair color and have completely messed up my hair. I don’t understand how they could get it so wrong. I have a wedding out of town this weekend and have to leave tomorrow and I just can’t wait to take pictures!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ashley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa A.
18 juillet 2023
You do not allow customers to cancel auto ship.
POSTÉ PAR :
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa A.
18 juillet 2023
You do not allow customers to cancel auto ship
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
A - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Bobbie L.
17 juillet 2023
Hate it
POSTÉ PAR :
Bobbie L.
17 juillet 2023
My color was to be dark brown after use it my color is red
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bobbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dania L.
17 juillet 2023
Do not recommend
POSTÉ PAR :
Dania L.
17 juillet 2023
Really bad didn’t came the was it was supposed to be it even dark more my hair really bad experience 0-10 I give a -10
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dania - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
AAAA
16 juillet 2023
Not at all what I asked for
POSTÉ PAR :
AAAA
16 juillet 2023
Way too dark, way too brown, doesn't look at all like the photo I sent my "stylist" (which btw you don't get a designated person. I replied to the email sent by my alleged stylist, and someone else entirely replied, because it's just a Zendesk ticketing system of random support employees who probably have no experience in hair color at all). Thankfully I got the demi which in theory will wash out. I won't be trying this again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
AAAA - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jake T.
15 juillet 2023
Beware of eSalon's Poor Customer Service and Misleading Practices
POSTÉ PAR :
Jake T.
15 juillet 2023
I must express my extreme disappointment with eSalon's subscription service. After deciding to try their color plan, I quickly realized it wasn't for me and promptly requested a cancellation before the next charge. Despite this, I was still charged for an unwanted order, and the second shipment was on its way.
I reached out to their customer service, expecting a straightforward resolution, but their response was utterly unacceptable. Not only did they fail to acknowledge their mistake, but they also didn't provide any assurance that my returned item was received or processed for a refund.
eSalon's so-called "Color Care Team" offered no sympathy for their error, instead suggesting I keep the unopened color for an indefinite period. Why should I keep something I never wanted in the first place?
The worst part is their slow refund process, claiming it may take up to 10 days after receiving the return to issue the refund. This is an outrageous delay for an item I never ordered and returned promptly.
I'm deeply dissatisfied with eSalon's lack of accountability, misleading practices, and disregard for their customers' time and money. Their customer service has proven to be unhelpful and unresponsive, making me regret ever trying their service.
I strongly advise potential customers to steer clear of eSalon's subscription service, as they do not value their customers' satisfaction and employ questionable business practices. Save yourself the frustration and find a more reputable and customer-centric haircare provider.
3 sur 3 personnes ont trouvé cet avis utile. Et vous ?
Jake - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of ou Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Shabana N.
15 juillet 2023
Grey not covered
POSTÉ PAR :
Shabana N.
15 juillet 2023
Grey not covered
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Hi Shabana! We are sorry to hear that your greys haven't been colored. Please check your email, we just got back to you to help you further.
POSTÉ PAR :
Viola S.
15 juillet 2023
color
POSTÉ PAR :
Viola S.
15 juillet 2023
I've been doing well with eSalon for a while but my most recent color turned out looking a little too light and washed out. I'm not sure if someone else mixed the formula but it was different from the usual color. I need a little more tone or something.
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Viola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Eva R.
15 juillet 2023
Gray Hair
POSTÉ PAR :
Eva R.
15 juillet 2023
This product does not cover gray hair very well. I am very disappointed in this product. It’s too bad because my hair looks so shiny but the whole point if Cole ring my hair is to cover my gray hair.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Eva - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Karin R.
15 juillet 2023
Farbe deckt schlecht und hat einen Rotstich ergeben
POSTÉ PAR :
Karin R.
15 juillet 2023
Farbe war recht flüssig und schwer aufzutragen. Ergebnis enttäuschend - Farbe deckt schlecht und hat einen Rotstich. Absatz wurde heller als die Länge.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karin R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Jen G.
15 juillet 2023
Red!!
POSTÉ PAR :
Jen G.
15 juillet 2023
Product turned my dark blond golden highlights red! Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Dolores R.
15 juillet 2023
I wasn’t impressed with the color that I got
POSTÉ PAR :
Dolores R.
15 juillet 2023
I wish it would of been lighter
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dolores - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Judith G.
15 juillet 2023
Shipped in 110° heat
POSTÉ PAR :
Judith G.
15 juillet 2023
I haven't received my color yet, but have received updated shipping information. My order will take over 5 days in upwards of 110° heat. Not sure if I can trust the product after being exposed to these temperatures.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Judith - We're truly sorry that the shipping time is taking longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Jeannina A.
14 juillet 2023
It's a no for me
POSTÉ PAR :
Jeannina A.
14 juillet 2023
After being a longtime subscriber to a different at-home color service I decided to compare. I loved the packaging and the cute little touches, such as the sticker to hang up the directions. The directions however were confusing, the color smelled awful and the process was messy. "Dumping the color bowl" over my head in the shower was strange and made a huge mess. The bottom line was my grays did not get covered at all and the overall color was blah. I wanted to love it but had to color my hair again with a different brand. It's a no for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jeannina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Patricia R.
14 juillet 2023
Not Sure
POSTÉ PAR :
Patricia R.
14 juillet 2023
The tones of the color are nice, however the coverage
Is not that great, trying the demi permanent to see if we get better result
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Patricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Stephanie H.
14 juillet 2023
Great color - NOT permanent!!!
POSTÉ PAR :
Stephanie H.
14 juillet 2023
The color was initially spot on!! 3-4 weeks later my hair was exactly the same color I started with. I wash my hair twice a week so I can just imagine how quickly the color would fade out for someone that washes their hair more often.
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Stephanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Tracey B.
13 juillet 2023
Didn't color
POSTÉ PAR :
Tracey B.
13 juillet 2023
I ordered the blue black worn the hopes of it working gor my vacation. It did NOT color at all. No change
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
April V.
13 juillet 2023
Color Results
POSTÉ PAR :
April V.
13 juillet 2023
I have tried at least 4 or 5 different times to get the right color and even sent pictures. I have yet to get the right color. I guess I’m trying something else. Not very happy!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
April - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Jennifer G.
13 juillet 2023
Doesn’t last
POSTÉ PAR :
Jennifer G.
13 juillet 2023
The color fades so fast it doesn’t stay more than one or two washes
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTÉ PAR :
victoria E.
13 juillet 2023
Color was not ash black
POSTÉ PAR :
victoria E.
13 juillet 2023
My root ended up being brown and did not cover my grays. Disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Victoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Melinda
12 juillet 2023
Color off
POSTÉ PAR :
Melinda
12 juillet 2023
My color seems to be off this time. It is a darker color than what I originally ordered. The product seemed off this time. I had some extra in the bottle and it expanded in the bottle. There was a mess in my sink from it bubbling out of bottle.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melinda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Laura H.
12 juillet 2023
color was completely off
POSTÉ PAR :
Laura H.
12 juillet 2023
I send a picture ( I have, well had red hair) and it was completely off. my roots look dark brown and my ends look purple ish. So dissatisfied. I reached out and never heard back for a solution or refund.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts are currently in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Jaime S.
12 juillet 2023
Meh
POSTÉ PAR :
Jaime S.
12 juillet 2023
I was really excited to try this again but was left unsatisfied. Color was pretty at first but somehow it lightened my roots instead of darkening and did not cover the few greys I have. Not happy with my results.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jaime - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
RJ F.
12 juillet 2023
Website makes it impossible to cancel plan all together
POSTÉ PAR :
RJ F.
12 juillet 2023
Amazon just got sued for making it too difficult to cancel membership. Your website does not have any clear instructions or place to cancel membership altogether and I’m going to file a better business bureau report for this. I don’t care how great a product is, if I can not easily navigate my account it is a red flag you do not stand by your products because you make customers jump through hoops or give up and more product gets shipped even if it’s not wanted at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
RJ - Thank you for reaching out! I am so sorry to hear that you have experienced difficulties with our site! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Brenda C.
11 juillet 2023
Awful
POSTÉ PAR :
Brenda C.
11 juillet 2023
When I dye my hair I don't want to read a book I want step 1 step 2 ect. Then i tried to read and needed a magnifying glass I read and read to see how long to leave the dye on hair and never found it then I opened the wipe to get off excess and it left white foam so I didn't know what was color and what wasn't so I used my own Seabreeze and why would you waste time with a "let me hold that sticker". Wow I am never gonna order again this was a waste.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brenda - We are so incredibly sorry to hear that your experience was not as you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Mirela N.
10 juillet 2023
😡😡😡
POSTÉ PAR :
Mirela N.
10 juillet 2023
Das war ein große Fehler Farbe war ein scheiß 🥺🥺🤬
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mirela N.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
chantel O.
10 juillet 2023
I'm going right in the middle
POSTÉ PAR :
chantel O.
10 juillet 2023
I am only one day in but basing my reviews on my initial reaction. My first observation....MESSY. the third process is sooooo messy. i stood in the white shower, pouring the water filled leftovers on my head and kept looking around at all the red dye that was going everywhere in the shower. the walls, the knobs, the shelves, the foor. it almost gave me so much anxiety wondering if it was going to come out. Phew, it did tho. That's nice to know if ever use it again. Second observation....after using Overtone for years, the smell of E salon was overwhelming....at points, it made me tear up bc the ammonia was so strong. Makes me question what i just put in my hair. Third observation, the color is very dull and my roots came out a lot lighter than my hair.
I'm the type of person that can pretty much roll with anything....i've been almost every color, every length. So I'm not totally against trying it again but feel like i may switch back to overtone for the health of my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chantel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Patti E.
10 juillet 2023
Beware that you're signing up for a continuing subscription
POSTÉ PAR :
Patti E.
10 juillet 2023
I ordered the custom care kit but changed my mind about coloring my hair myself. Since I asked for the kit to be custom-made for me I didn't pursue getting a refund. I had no idea that I had signed up for a continuing subscription until I received a second coloring kit in the mail and saw that it had been charged to my bank account. When I called eSalon to explain that I was not aware that I was signing up for a continuing subscription, the agent told me to take the kit to the post office, mark the package refused, and it would be returned to eSalon and I would get my refund. That sounded kind of sketchy to me but I didn't think I had any alternative but to followed those directions. Well, when I tracked the package today I learned that the post office had disposed of the package, that it couldn't be delivered to or wasn't accepted by eSalon. I did check my esalon account today and it doesn't appear that I'm still enrolled in the continuing subscription but who knows.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patti - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sondra B.
10 juillet 2023
Color
POSTÉ PAR :
Sondra B.
10 juillet 2023
The only thing that dyed was my ends which were a lighter color then my roots. So now I have brown roots prolly around 2 inches and then red length. I followed the directions to a T and still didn't work!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sondra - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Samantha M.
10 juillet 2023
Poor product
POSTÉ PAR :
Samantha M.
10 juillet 2023
Product has changed significantly and does not last like it used to. It faded and showed gray hairs within 4 washes.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Samantha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Nicola H.
9 juillet 2023
Grey coverage
POSTÉ PAR :
Nicola H.
9 juillet 2023
Its a good product comes off skin very well in shower but im dissopointed it doesn't cover grey hair well you can still see my grey hair. I followed the instructions and he didn't cover my grey hair. I like the product but won't be buying again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicola - We are sorry to hear that you were disappointed by the gray coverage. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please, check your email to get this resolved for you right away. We look forward to crafting you a custom reformulation that will provide increased gray coverage!
POSTÉ PAR :
Dana G.
9 juillet 2023
Color is beautiful, but not meant for me.
POSTÉ PAR :
Dana G.
9 juillet 2023
I sent in pictures of the color I used to have, which was not achieved by highlights nor stripping, simple dye (I could not figure out or remember what color I used). Along with current photo. I wound up with dark hair, I imagine they looked at my roots only. I’m back to square one, and color does not fit complexion which makes skin more ruddy and aged looking. My hair is very fine, so highlights at this point would be out of the equation.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kelly W.
9 juillet 2023
Didn't turn out like advertised
POSTÉ PAR :
Kelly W.
9 juillet 2023
I used both bottles and the color was not as pictured and I followed directions to the "T". I even left the color on a little longer than it said. Now my hair is unbelievably dry and brittle and I can barely get a brush through it. 10 more minutes isn't going to ruin it like that. This has completely ruined my hair!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rachel P.
9 juillet 2023
Your color does not cover my gray/white hair. I am returning the order to you.
POSTÉ PAR :
Rachel P.
9 juillet 2023
Return to sender and please credit my card.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - Thank you for reaching out! We’re so sorry to hear that you were disappointed by the results of your color application. A color expert will be reaching out via email shortly to get you taken care of ASAP.
POSTÉ PAR :
Marya A.
9 juillet 2023
Nice presentation but not the results I wanted
POSTÉ PAR :
Marya A.
9 juillet 2023
Good price, presentation etc. however my hair was 2 colors (dark brown from the top but lighter about halfway down) because I dyed it previously and left the roots to grow out for ages. Anyway, I wanted my hair to be dark brown and I added pics/explanation that I wanted my hair to be one color all over. The hair dye is nice but my hair is still lighter at the bottom and darker at the top so not really useful.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marya - We are sorry that your experience at eSalon didn’t quite match your expectations. We take our satisfaction guarantee seriously, and want to get your colour just right. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Debby G.
8 juillet 2023
Disappointed
POSTÉ PAR :
Debby G.
8 juillet 2023
Did not cover my gray. Will not be ordering again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Mary Jane W.
8 juillet 2023
Color Uneven
POSTÉ PAR :
Mary Jane W.
8 juillet 2023
I am disappointed with this color set. I lost a lot of hair and the color is uneven. I am canceling my membership.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary Jane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Deanna D.
8 juillet 2023
Didn’t receive
POSTÉ PAR :
Deanna D.
8 juillet 2023
I didn’t receive my order
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Karen R.
8 juillet 2023
Wrong color!
POSTÉ PAR :
Karen R.
8 juillet 2023
I asked for a color that wasn't yellow or brassy and i got a color that was a yellow blonde. Thought I was getting a beige blonde but it wasn't. I cancelled auto ship. Will get a color from Sally's.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jennifer P.
8 juillet 2023
Hair color was not what I wanted. Not even close.
POSTÉ PAR :
Jennifer P.
8 juillet 2023
This hair color was supposed to be a blond color, a correction after they messed up the first time and just copied my natural red hair color. Again, wrong color. No blonde, just the same red hair coloring. I don't think this company should be in business. They don't listen to you, accuse you of lying then say they'll make it right and do it all over again. Please don't waste your money here. You are better off cooling it yourself or at a salon, unless you like the headache and heartache they offer up here.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
M M.
7 juillet 2023
Never Received Order
POSTÉ PAR :
M M.
7 juillet 2023
Never Received Order
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
M. - We are really sorry to hear that you haven't received your order! Upon reviewing your profile, we see that you have already worked with our team to resolve this issue. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tiffany H.
7 juillet 2023
Didn't cover gray
POSTÉ PAR :
Tiffany H.
7 juillet 2023
This did not cover my grays. It also go really hot and started foaming. The bottle would have exploded if I didn't notice. Other than that I liked the product.
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Carolyn N.
7 juillet 2023
Didn't take at all
POSTÉ PAR :
Carolyn N.
7 juillet 2023
Two days after i did my hair it started fading and didn't cover a lot of my gray, will not use again!!
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Carolyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Irma H.
7 juillet 2023
Unsatisfied
POSTÉ PAR :
Irma H.
7 juillet 2023
How do I cancel my account?
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Irma - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Nicole S.
7 juillet 2023
Horrible color
POSTÉ PAR :
Nicole S.
7 juillet 2023
I will not be ordering this again it’s ugly not what is pictured doesn’t cover grey you lost a costumer and I will tell people not to waste their money
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rayann G.
6 juillet 2023
Color good but didn’t cover grey
POSTÉ PAR :
Rayann G.
6 juillet 2023
The color was a nice match looked natural but maybe covered 30-40 percent of my grey
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rayann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
MaryEllen S.
6 juillet 2023
Bad Color - Not Ginger its a Brassy Light Orange!
POSTÉ PAR :
MaryEllen S.
6 juillet 2023
Bad Color - Not Ginger its a Brassy Light Orange!
I ordered the following color: Hair Color 6.4 Light Golden Copper Brown
What I received was a light Red Blonde that made my color Orange. I had to contact a hair stylist to correct the color. I will NEVER order from this company again. 6.4 is NOT Light Redish Blonde. I've Canceled my Auto shipment and will return any orders that are sent to me and I'm requesting a full credit. Bad, Bad, Bad!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
MaryEllen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Melanie F.
6 juillet 2023
Doesn’t look like light brown
POSTÉ PAR :
Melanie F.
6 juillet 2023
Was trying to transition to gray. Instead I got darker hair but with highlights.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Maria S.
5 juillet 2023
It didn't work on my hair ):
POSTÉ PAR :
Maria S.
5 juillet 2023
I really wish it had worked for my hair, as I saw many compliments about the brand, but it didn't, it didn't cover gray hair as I thought it would, and it left my hair too dry.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Kristi M.
5 juillet 2023
dye leaked out of box
POSTÉ PAR :
Kristi M.
5 juillet 2023
heat made the dye leak out
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Karen D.
5 juillet 2023
Good color, but.
POSTÉ PAR :
Karen D.
5 juillet 2023
Color is nice , but it did not do a good job on a lot of my gray.
I used the product exactly as directions stated.
Most of the gray showing is on sides near my face and the back under area.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Debra E.
4 juillet 2023
Still too light
POSTÉ PAR :
Debra E.
4 juillet 2023
Great haircolor, but still too silvery and light
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Bonnie L.
4 juillet 2023
Color
POSTÉ PAR :
Bonnie L.
4 juillet 2023
I loved the color but it is fading fast It’s only been a month
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Bonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Elizabeth G.
4 juillet 2023
Very bad for your hair. Don't even try it!
POSTÉ PAR :
Elizabeth G.
4 juillet 2023
It has destroyed my hair thanks to them and doesn't even cover the grey hairs. They are also charging my credit card double every month and they don't have contacts to be reached. Shame on you!
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Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Monika H.
3 juillet 2023
Zu dunkel
POSTÉ PAR :
Monika H.
3 juillet 2023
Versand hat lange gedauert Farbe zu dunkel
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Monika H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Heike M.
3 juillet 2023
Grauabdeckung
POSTÉ PAR :
Heike M.
3 juillet 2023
Meine grauen Haare sind nicht abgedeckt!!!
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Heike M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Deanna L.
3 juillet 2023
No! No! No!
POSTÉ PAR :
Deanna L.
3 juillet 2023
Horrible. It’s a scam. Color is all wrong. Never again!
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Hi Deanna: We are sorry to hear that your color was wrong. Please check your emails, we just got back to you, your colorist will be reviewing your case in detail to help you further.
POSTÉ PAR :
Leona K.
2 juillet 2023
Blaugrüne Haare, viel zu dunkel
POSTÉ PAR :
Leona K.
2 juillet 2023
Leider ist das Ergebnis kein bisschen wie erwartet, bestellt war ein aschiges Dunkelblond und geliefert wurde aschiges Hellbraun. Ich habe nach der durch e-salon geänderten Farbwahl noch einmal telefonisch nachgefragt, ob das wirklich eine gute Idee ist, aber es wurde mir so versichert. Bei der Versprechung einer individuellen Beratung stelle ich mir vor, dass ein Profi mir sagt, das bei meinem vorherigen Gelbblond das Färben mit einer Farbe, die blau enthält, keine gute Idee ist, weil sie dann grünlich wird, das ist eigentlich sehr einfach. Ich hoffe, dass ein guter Friseur das wieder hinbekommt, im Moment bin ich jedenfalls total unglücklich, was aus meinen schönen Haaren geworden ist.
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Leona K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Liesl R.
1er juillet 2023
Still not my colour
POSTÉ PAR :
Liesl R.
1er juillet 2023
Thank you for taking the time to try and match my hair colour. I’ve left reviewing the last purchase to see how it turns out first. Sadly, my hair is still very red, bordering on orange. From previous experience I know this will be difficult to get rid of so I am cancelling all future orders so my hair can get a chance to grow out.
My sincerest apologies, but I don’t think your product is right for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Liesl: We are so sorry to hear that your reformulation hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTÉ PAR :
Eva K.
1er juillet 2023
Nicht zu gebrauchen
POSTÉ PAR :
Eva K.
1er juillet 2023
Die Flasche mit der Farbe ließ sich gar nicht öffnen, ich habe es mehrmals versucht sie mit aller Kraft aufzuregen.. vergebens...Am liebsten würde ich hier gar keinen Stern geben!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eva K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Katharina S.
30 juin 2023
Leider nicht überzeugt
POSTÉ PAR :
Katharina S.
30 juin 2023
Die Farbe hat das Grau leider nicht überdeckt. Ich hatte mir mehr erhofft und bin leider nicht überzeugt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katharina S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Yvonne W.
30 juin 2023
Custom Color Set
POSTÉ PAR :
Yvonne W.
30 juin 2023
I am not sure why it came out really brassy right after I applied.
I was late in dying my hair waited a month after I received my shipment. Did it expire on me?
Now that it's been like 4 weeks since I dyed my hair, it looks horrible. It's extremely dry, brassy, and way to light as it fades.
Please help me.
:(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Yvonne! We are so sorry to hear that your color has turned our brassy. Please check your emails, we just got back to you to help you further.
POSTÉ PAR :
Teresa B.
29 juin 2023
Did not contain hair color
POSTÉ PAR :
Teresa B.
29 juin 2023
I will be returning this shipment tomorrow for several reasons. The color was not in the box and Im pretty sure that I removed the shampoo/conditioner off of the auto ship. And the price of $54 uuhh yeah NO! A huge NO! I understand the price but if what was included in the box was correct I won't be coloring my hair no more. I realize that it kinda late as I just opened the box today. Sometimes life gets busy. I was so surprised at the way the product were just thrown in the box. Huge difference from the 1st shipment that was put together with care. I was going to color my hair tonight however that will have to wait for obvious reasons. This review is in no way reflective of my 1st use of esalon. Only for the May 25 shipment for reasons as stated above. I tried to leave a review for Mar shipment it was not offered.
Update: 29 Jun 2023 response to automated reply from CS. Nobody has contacted me nor is working with me about issues stated above. I have not received any email regarding my review nor about last shipment missing the color. I'm unsure what your looking at in my profile, but I can assure you that nobody is or has been "working" with me.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
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