This was awful. I got much better results with boxed brand color. Could not even tell I dyed my hair and it should have been a dramatic change. Very disappointing
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Raschelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Wera Margitta E.
31 mars 2023
Widerruf des Einzugsverfahren
POSTÉ PAR :
Wera Margitta E.
31 mars 2023
Die Farbe ist ok. Ich bin mir sicher , dass ich kein Flex-Abo bei ihnen abgeschlossen habe.
Hiermit widerrufen ich meine Einzugsverfahren/Lastschriftverfahren mit dem heutigen
Tage (31.03.2023).
PayPal wurde bereits informiert.
Eisoldt
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Wera Margitta E. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Donna K.
31 mars 2023
Gray roots
POSTÉ PAR :
Donna K.
31 mars 2023
I love the product, leaves my hair soft but does not cover gray roots for more than 2 weeks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Alicja M.
31 mars 2023
Didn't work
POSTÉ PAR :
Alicja M.
31 mars 2023
Didn't cover my roots,didn't cover my grays didn't do anything to my hair, they r same as before , not worth a penny 🤨😐
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Olivia - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Christine F.
30 mars 2023
Nicht ganz so wie erwartet!
POSTÉ PAR :
Christine F.
30 mars 2023
Die Farbe deckt leider nicht wirklich den grauen Ansatz, obwohl der wie in der Anleitung zuerst bearbeitet wurde! Auch mit der Farbe bin ich nicht zu 100% zufrieden. Ich hatte angegeben keinen rotsich zu wollen und meine Haare haben nun einen rotstich....
Ansonsten ist die Verpackung mit Anleitung gut und einfach in der Anwendung.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christine F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Bittoo S.
30 mars 2023
Grey hair
POSTÉ PAR :
Bittoo S.
30 mars 2023
It didn’t cover some grey hair. The packaging and everything is lovely.. I won’t spend £22 to buy this.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bittoo - We are sorry that your experience at eSalon didn’t quite match your expectations. One unique benefit of our service is that we can easily adjust your formulation based on your comments, and we’d love to assist you further! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Carol G.
30 mars 2023
Esperaba más
POSTÉ PAR :
Carol G.
30 mars 2023
Pensé que iba a cúter el color parejo y las raíces no tinturaron bien llevo 1 semana y las canas ya están sin color y las raíces se notan de nuevo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol - Lamentamos saber que se sintió decepcionado por la cobertura gris de su reciente aplicación de color. Tus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolverlo de inmediato. Realmente apreciamos sus comentarios y la oportunidad para nosotros de hacer lo correcto.
POSTÉ PAR :
Theresa P.
30 mars 2023
Beyond pissed
POSTÉ PAR :
Theresa P.
30 mars 2023
My blonde hair is now dark brown. It was supposed to be matched to my hair color. I even sent a picture of my hair color. It was supposed to be dark blonde. There is nothing blonde about this at all. It’s dark dark brown. Borderline black. This is not natural looking at all. This has ruined my hair and my natural color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Theresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Jennifer H.
30 mars 2023
Not dark brown on my roots
POSTÉ PAR :
Jennifer H.
30 mars 2023
I ordered dark brown which is my natural color and the color of the rest of my hair color. After using your product on my roots, it comes out medium golden brown NOT a dark brown at all. For the price I’m extremely disappointed and my February order never got delivered and I just saw on your tracking with usps that because the postal service for some reason couldn’t deliver, they disposed of it instead of returning it back to you and I NEVER got a refund or a new kit sent to me. Also for some weird reason my payments are coming from my PayPal account which is linked to my bank debit card, then sometimes it’s taken directly from my debit card and now the last few months your taking a double payment because it’s also now coming out of my husband’s personal account, which I have NEVER gave you any of his bank info nor does it even appear in my payment in my account with you. It ONLY shows my PayPal account that is authorized. So your company for two months now took payment out of two different account’s (not authorized) but only received ONE box of product. Except for February where you got payment from two different accounts (NOT Authorized) but didn’t get NO box of product at all. Because the usps threw it away. And YOU never credited me back or sent a new box out. Shame on you for scamming people out of money and ripping me off!!! If I do my math right. As far as I’m concerned your company owes me a credit of 3 boxes. Either the money should be sent back OR 3 boxes of DARK brown hair dye product should be delivered to me since you’ve already got paid (twice for two months) but no product was received. Oh and the FREE box of product or credit for your 100% money back guarantee or free box of product if dissatisfied. So that’s (4) boxes of product OR (4) Credits of $33.77 that I was charged that needs to be refunded back to my bank account (which I’ve cancelled my debit card)
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re truly sorry that our color did not meet your expectations. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We also apologize that you did not receive your February shipment. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Majella V.
30 mars 2023
Stubborn gray hairs
POSTÉ PAR :
Majella V.
30 mars 2023
This dye did not get all my gray hairs. I have patches of gray still showing even after I got 2 bottles for my whole head. Color looks great on the rest of my hair but sadly didn’t cover all my gray’s such a bummer.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Majella - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jennifer P.
29 mars 2023
No even close to color I chose
POSTÉ PAR :
Jennifer P.
29 mars 2023
I requested light golden brown my hair turned out dark red.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Elizabeth R.
29 mars 2023
Didn’t color my hair at all
POSTÉ PAR :
Elizabeth R.
29 mars 2023
I followed the instructions precisely and my hair is the same color it was before I dyed it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
cheryl F.
29 mars 2023
Way darker!
POSTÉ PAR :
cheryl F.
29 mars 2023
The color I choose was a dark chocolate, the color I got turned out black and dull. I followed instructions to a tee. 😢
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Breeann H.
28 mars 2023
I’m pretty upset my hair looks like shit
POSTÉ PAR :
Breeann H.
28 mars 2023
My roots are a different color from the rest of my hair wtf is that about? Everything was so nice up until I washed it out and it dried. I have never in all my 20 years dieing my hair have I ever had this problem! I won’t be ordering this again infact I have to do spend more money to go get my usual from Sally’s and do it again the way I normally do because unfortunately this was not good. The color is awful and my true w
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Breeann - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Disappointed
28 mars 2023
Wrong color
POSTÉ PAR :
Disappointed
28 mars 2023
I've been ordering color for awhile and haven't had any issues until now. It lifted me instead of depositing. I feel like someone mixed something wrong. I Contacted them to let them know and the response I received was basically they think it was mixed right. I guess what I would have liked for a response would have been a simple Sorry and how can we help fix things? I'm left to figure out now how to fix my hair! At this point I'm good with that because I no longer trust them.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
We are so sorry to hear that your latest hair color application did not turn out as expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Kate D.
28 mars 2023
Color was perfect
POSTÉ PAR :
Kate D.
28 mars 2023
The color was great but I find my hair is very dry after using this color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kate - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear your hair was dryer than expected after applying your color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Heather Y.
28 mars 2023
Still have grays
POSTÉ PAR :
Heather Y.
28 mars 2023
Product didn’t cover any grays, my roots look awful.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
zahra Z.
28 mars 2023
It didn’t coloured my hair completely
POSTÉ PAR :
zahra Z.
28 mars 2023
I have had sent my hair picture but I received very dark brown and I am not happy abut
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Zahra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Nikki H.
27 mars 2023
Was not the Right color.
POSTÉ PAR :
Nikki H.
27 mars 2023
Ordered new color Ash Blonde and it turned out redish and brassy. Have always been super pleased so its probably something I messed up
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nikki - We apologize that you aren’t happy with your latest hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Sherry B.
27 mars 2023
Not satisfied
POSTÉ PAR :
Sherry B.
27 mars 2023
I haven't used the toner and won't use it since the new color is still not right. I requested a refund for the last shipment and have not heard back from anyone
.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
nasareen A.
27 mars 2023
Made scalp itchy
POSTÉ PAR :
nasareen A.
27 mars 2023
I realised after colouring I started getting irritation on my scalp different places. I felt it before didn't think anything of it. Now it was worse. I am trying to cancel my account but can not seem to
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
May - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Claudia A.
27 mars 2023
Disgustada
POSTÉ PAR :
Claudia A.
27 mars 2023
Buenas tardes
sr e salón
Estoy un poco molesta con del producto no era lo que esperaba..
Primero no cubre canas
Segundo el producto se desperdicio
Tercero mucho olor a formol
Cuarto el color no fue lo que esperaba.
Voy a enviar unas evidencias para que me explique porque el producto se volvió así...quedo atenta a su pronta respuesta.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Claudia: Sentimos no haber cumplido con tus expectativas de color. Por favor, revisa tus emails te acabamos de escribir para seguir ayudandote.
POSTÉ PAR :
Jennifer T.
27 mars 2023
Doesn't last long enough in my hair
POSTÉ PAR :
Jennifer T.
27 mars 2023
I had to get used to going a little darker than my normal dyed blonde, so my roots wouldn't show so much, but unfortunately it wasn't much longer than a box I buy at Walmart.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Jessika D.
27 mars 2023
Desepcionada por primera veZ
POSTÉ PAR :
Jessika D.
27 mars 2023
A la segunda lavada se me puso amarillo el pelo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Jessika: Sentimos mucho lo ocurrido con tu color. Por favor, revisa tus emails, te acabamos de escribir.
POSTÉ PAR :
Ann A.
26 mars 2023
Color is off
POSTÉ PAR :
Ann A.
26 mars 2023
Color was not as expected and the chemical smell was so bad it burned my nose. Customer service was nice enough to try to fix the color, but I couldn’t tell a difference. Sorry , going back to Madison Reed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ann - We’re truly sorry that our color did not meet your expectations, and apologize for any discomfort during your application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Noelle O.
25 mars 2023
Does not cover grey hair?
POSTÉ PAR :
Noelle O.
25 mars 2023
Unfortunately as lovely as the packaging is and how it’s presented, it didn’t cover my grey hair, at all! After the full development time… such an effort and it did nothing at all.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Noelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a new formulation. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
wilma S.
25 mars 2023
Farbe verblast
POSTÉ PAR :
wilma S.
25 mars 2023
nach der zweiten Wäsche ist die Farbe wie Rausgewaschen auch das Wasser beider Wäsche hattesich verfärb
bin leider nicht mehr zufrieden wie bei der Anwendung
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
wilma S.- Vielen Dank für Ihre Kontaktaufnahme. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Albania C.
25 mars 2023
Not the color I was waiting
POSTÉ PAR :
Albania C.
25 mars 2023
The color didn’t do anything different I don’t look that I dye my hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Albania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Dorothea C.
25 mars 2023
Sehr enttäuscht
POSTÉ PAR :
Dorothea C.
25 mars 2023
Habe das erste mal den Ansatz nach gefärbt und bin echt enttäuscht, die Farbe hat überhaupt nicht gedeckt
Es ist einfach nur gelbstichtig und das bei dunklen Haaren.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dorothea C. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Cathy H.
25 mars 2023
Stripped my hair
POSTÉ PAR :
Cathy H.
25 mars 2023
This last mixture stripped my hair of nutrients, it made my hair brittle and with a lot of breakage. I’m thoroughly confused because the first colors I purchased left my hair healthy and no damage but not this time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cathy - We’re truly sorry to hear that you have had hair damage/breakage since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Matea B.
25 mars 2023
VERY DISAPPOINTED
POSTÉ PAR :
Matea B.
25 mars 2023
Received my hair color which was supposed to be light brown matte ash.
To say that I am disappointed is an understatement.
This color is NOT cold and ashy, quite the opposite, it's warm and ugly.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Matea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Laurie C.
24 mars 2023
Color doesn’t work on me I guess?
POSTÉ PAR :
Laurie C.
24 mars 2023
I was given a second free color to try since my first box didn’t work. I even tried to go with a more extreme color hoping that would help. Sadly this one didn’t show up either. Both times I ended up with my exact same hair color as if I didn’t color it at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Penny ackerson
24 mars 2023
Made my hair break off
POSTÉ PAR :
Penny ackerson
24 mars 2023
My hair broke off 5 inches right above my ears . Used it for 2 yrs . Pissed off
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Penny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Xiulan Z.
24 mars 2023
The color could not cover my grey hair
POSTÉ PAR :
Xiulan Z.
24 mars 2023
The color could not cover my grey hair. I called the customer service and someone sent me a permanent color which not only did not work but kind of bleached my hair to a lighter shade than my natural dark brown color. I aso found myself lost a lot of hair whenever I washed my hair.
Plese cancel my order and refund me the money I paid. Your color system damaged my hair !!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Xiulan - We’re truly sorry that our color did not meet your expectations. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Paula B.
24 mars 2023
It was not the right colour
POSTÉ PAR :
Paula B.
24 mars 2023
It was not the right colour
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Paula - We never like to hear that our customers are unhappy with their color, and we'd love to see what we can do! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Mary L.
24 mars 2023
My hair is now purple
POSTÉ PAR :
Mary L.
24 mars 2023
I did answer the questions about my hair color being dark brown with auburn highlights and I sent a picture of myself. What I received was dark brown mahogany. I had qualms about using it because of the word mahogany but there were so many wonderful reviews that I thought: what could go wrong? So, I trusted the color experts and colored my hair on Sunday. What I ended up with was very dark brown hair with purple. I'm so upset that I don't want to go out of the house. I trusted that my picture alone would have told this colorists that my hair was brown and Auburn like I had said. I absolutely hate giving negative reviews but I want anyone reading this to be very careful in answering and using the product that they are sent. How is purple related to auburn? I'm too trusting. I can't believe I did this. The only reason I gave two stars is because my hair is shiny now, the boxing was very professional the instructions were wonderful and everything was first rate except the color choice I received. However, my hair is always shiny after I color my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Ursula M.
23 mars 2023
No yego mi pedido
POSTÉ PAR :
Ursula M.
23 mars 2023
Compré un tinte y aún ml ha llegado mi pedido
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ursula - ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos para resolver su inquietud. Háganos saber si hay algo más que podamos hacer para ayudar.
POSTÉ PAR :
Melissa G.
23 mars 2023
I used to like this product but don't use it any longer
POSTÉ PAR :
Melissa G.
23 mars 2023
The price keeps creeping up. Once converted to CAD it is not worth the price.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jaime U.
23 mars 2023
Ugly
POSTÉ PAR :
Jaime U.
23 mars 2023
The color wasn't close to what I wanted or what I expected. So ugly.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jaime - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Amanda P.
23 mars 2023
Wrong color
POSTÉ PAR :
Amanda P.
23 mars 2023
My color was too dark and didn't cover the gray hairs
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Cindy S.
23 mars 2023
Color coverage
POSTÉ PAR :
Cindy S.
23 mars 2023
Like the color I received with last shipment, but gray coverage was non existent😣
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cindy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Veronica W.
22 mars 2023
This color was way off
POSTÉ PAR :
Veronica W.
22 mars 2023
Im not sure what or how you guys m ix this but this color almost turned my hair brown. I had to stop it 1/3 of the way through the process. I sent a current picture of my hair color in good light. My hair color is almost white, Im so grey.
One thing it did do was cover my roots. So thanks for that.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Veronica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
DOMINIQUE B.
22 mars 2023
Love the color but it didn't cover my grays
POSTÉ PAR :
DOMINIQUE B.
22 mars 2023
I love the color and followed the directions, but I still have white roots.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dominique - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Stacy
22 mars 2023
Color turned out too light - disappointed in final result
POSTÉ PAR :
Stacy
22 mars 2023
I'm pretty disappointed that my color turned out much lighter than i had hoped it would. I was unsure about the instructions but followed them to a "T" only coloring my roots and not blending fully into the rest of my hair. There is a line on my head where the new, lighter color on my roots begins and my regular color continues. I'm not sure if i'll be purchasing again. Unfortunately my $4 grocery store hair color turns out more consistent and expected for less money.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stacy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Monika N.
21 mars 2023
Mehr erwartet.....
POSTÉ PAR :
Monika N.
21 mars 2023
Grauhaarabdeckung nicht optimal.
Genau nach Beschreibung gearbeitet.
Brennt auf der Kopfhaut und riecht sehr scharf.
Endresultat nicht besser als aus dem Drogeriemarkt.
Ein Versuch was es wert.
Ach ja für jene die es Abzocke nennen,bitte die Nutzungsbedingungen lesen.
Danke
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Monika N.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Sherry L.
21 mars 2023
I know Red is hard to keep!
POSTÉ PAR :
Sherry L.
21 mars 2023
I wasn't satisfied at all with the color turn out of my hair. It had blotches of different colors all over and not becoming. I was hoping to have a company I could get this color product from and continue to purchase. Not this time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jennifer F.
21 mars 2023
Does not cover grays all the way!
POSTÉ PAR :
Jennifer F.
21 mars 2023
I was sent an order stating that it was dark brown, with beige tones did not cover all my grays. I was left with my grays being lighter than my dark hair. I was then shipped a replacement stating that it was changed, and yet again, it did not cover my grays all the way. My grays are still lighter than my hair tone which my hair is dark brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Nicole B.
20 mars 2023
Didn’t last
POSTÉ PAR :
Nicole B.
20 mars 2023
The day I colored my hair I loved it. But after just one wash the color changed and only a week later has faded a lot :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
Erika G.
20 mars 2023
Damaged
POSTÉ PAR :
Erika G.
20 mars 2023
I don't know why they don't seal the color. This is the second package I received where the color has leaked out everywhere.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Erika - We're so sorry to hear that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Ruth M.
20 mars 2023
Way too dark
POSTÉ PAR :
Ruth M.
20 mars 2023
This totally took my hair to brown much darker than suggested.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ruth M. -Thank you for reaching out to us! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Lisette B.
19 mars 2023
The color
POSTÉ PAR :
Lisette B.
19 mars 2023
I do not like the color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Jess S.
18 mars 2023
This did not cover my greys!
POSTÉ PAR :
Jess S.
18 mars 2023
I haven’t had a bad experience so far with salon, but this did not cover my greys after leaving for 35 minutes 😢
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jess - We are sorry to hear that you were disappointed by the gray coverage of your color application. One benefit of our service is that we can adjust your formulation based on your comments, and we’d love to increase the grey coverage! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
POSTÉ PAR :
Elaine O Neill
18 mars 2023
Colour
POSTÉ PAR :
Elaine O Neill
18 mars 2023
Dissatisfied with my colour. I did ask for lightest blond ,but didn't Realise there was golden in the colour, my hair turned out very dull .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elaine - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired.
POSTÉ PAR :
Terry R.
18 mars 2023
My color didn't work
POSTÉ PAR :
Terry R.
18 mars 2023
The color didn't work on my hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Terry - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Shara C.
17 mars 2023
Not for Me
POSTÉ PAR :
Shara C.
17 mars 2023
I ordered a light blonde color and what I got turned my hair a reddish brown, it also didn't do a very good job of covering my greys and I don't have that many. I followed the instructions exactly.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Maydelin P.
17 mars 2023
No me gusto
POSTÉ PAR :
Maydelin P.
17 mars 2023
No me gusto cuando me lo lave se quito todo y la raíz de mi pelo estaba más clara y me pinte las cejas y se pusieron brown y las tengo naturalmente negras
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maydelin - Lamentamos mucho saber que se sintió decepcionado con los resultados de su aplicación de color. Nuestra garantía de felicidad de eSalon Color es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a nuestro correo electrónico para conocer sus próximos pasos! Realmente apreciamos sus comentarios.
POSTÉ PAR :
Beatrice R.
16 mars 2023
Schlechtes Ergebnis
POSTÉ PAR :
Beatrice R.
16 mars 2023
Das Produkt hält nicht was es verspricht. Grauabdeckung sehr schlecht
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Beatrice R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Tracy F.
16 mars 2023
No Root Coverage
POSTÉ PAR :
Tracy F.
16 mars 2023
Color was pretty and matched my hair color but it did not cover the gray at my roots.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracy - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ashley B.
16 mars 2023
Sometimes you know yourself better
POSTÉ PAR :
Ashley B.
16 mars 2023
I completed all of the appropriate information including adding pictures. The colorist customized a color they thought would suit me better than the color I had selected which I appreciated given I am far from a stylist. However, because my hair was two different colors, the ends darker, the color they customized did not blend the two together and instead left me with roots much lighter than they’ve ever been, gray hairs entirely exposed, and the length of my hair 2-3 shades darker than any of it. They are supposed to give me the color I originally requested for free but I’ve yet to get any response so we will see. Worst part is I had waited to grow out my old color as long as I could before coloring again and really thought this was going to be such a great at home remedy. Hoping my opinion can be swayed!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Carolyn C.
16 mars 2023
Not satisfied
POSTÉ PAR :
Carolyn C.
16 mars 2023
I do not like the color I am getting. I have tried several times to cancel my account, my next move is to call my bank and cancel payments
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Marcella P.
15 mars 2023
Not satisfied
POSTÉ PAR :
Marcella P.
15 mars 2023
I'm not satisfied with this company at all. I have to ride to get these shipments to stop
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marcella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sikiu M.
15 mars 2023
About how this store works
POSTÉ PAR :
Sikiu M.
15 mars 2023
I am not happy when I tried 1st purchase and I am surprised yesterday they charged me $33.77 for an order doesn't do for me. Is an auto purchase. So! I don't want to be forced to use a product that didn't order by me.
Now I want to cancel the order and my money back. Because that purchase, I did in December was a test and I don't like it. To pay $33.77 is better to go to the salon and apply the color with am expert and have the guarantee the color could be good in my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sikiu - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Maria O.
14 mars 2023
Greys
POSTÉ PAR :
Maria O.
14 mars 2023
Did not cover my greys
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Sara S.
14 mars 2023
horrible color
POSTÉ PAR :
Sara S.
14 mars 2023
This is the worst color I have ever used....
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Marianne A.
14 mars 2023
Did not cover grey
POSTÉ PAR :
Marianne A.
14 mars 2023
Although I followed the instructions to a T, the color did not cover my grey as other hair colors have historically. The color itself was ok, but nothing special.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marianne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Candelaria M.
14 mars 2023
I don't like this product
POSTÉ PAR :
Candelaria M.
14 mars 2023
Don't like this product very unhappy my hair started to fall the color was ugly my hair became frizzy and I didn't get my gray hair cover
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Candelaria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
JoAnn M.
14 mars 2023
Still disappointed my grays do not hold color
POSTÉ PAR :
JoAnn M.
14 mars 2023
I love the color but my grays in front come through within two days .. disappointing
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
JoAnn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
KP53
14 mars 2023
Not the color I wanted
POSTÉ PAR :
KP53
14 mars 2023
My hair was originally medium brown and I requested to go lighter to a dark blonde. The colorist messaged me and said with my skintone, I'd look better with an ash blonde color. The color turned out to be a medium/dark brown with significant red tones. Total opposite of what I wanted! I frequently added information via photos and commentary about how the color was fading as the weeks wore on. I was hoping to hear from the colorist as I added information but only just heard something via email today, when they were preparing the color to ship it out. Through my account I had requested to go lighter...again. The colorist told me my hair can't be lightened now with the color in it. I'm so confused and disappointed because I originally wanted to go lighter but now I can't.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kate - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dawn G.
13 mars 2023
First time user
POSTÉ PAR :
Dawn G.
13 mars 2023
Disappointed with overall colour
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Hi Dawn: We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTÉ PAR :
Gerri S
13 mars 2023
Did not cover grays
POSTÉ PAR :
Gerri S
13 mars 2023
I really disliked this product. I followed the directions exactly as stated but not only did it not color my grays, it washed out within a few days. I had to redo my hair within a week using my old product.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Gerri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Susan T.
13 mars 2023
Not blown away if I’m honest
POSTÉ PAR :
Susan T.
13 mars 2023
The colour was slightly darker than I expected and my hair was left feeling a bit sticky
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We’re sorry to hear that you weren't completely satisfied with the results of your custom color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you; we hope to continue helping you find hair perfection and thanks for sharing your experience with us!
POSTÉ PAR :
Tiffany M.
13 mars 2023
Terrible
POSTÉ PAR :
Tiffany M.
13 mars 2023
Followed instructions exactly, did the strand test and even had someone help me section and apply to make sure I did not miss anything. My hair turned out patchy, my greys ended up light brown and some of my natural hair did not take the dye. So I have patchy hair with light brown, dark brown and soft black and it looks awful.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Corey R.
13 mars 2023
Didn't color my hair.
POSTÉ PAR :
Corey R.
13 mars 2023
The salon material was strong but I didn't like the results.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Corey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Melissa K.
13 mars 2023
Coverage
POSTÉ PAR :
Melissa K.
13 mars 2023
Color did not cover grays very well!
Product smells great!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Theresa C.
13 mars 2023
Great color but didn’t cover the grey
POSTÉ PAR :
Theresa C.
13 mars 2023
The color was exactly what it needed to be, however it didn’t cover the grey. That’s the only reason I color my hair, for the grey coverage. Sad it didn’t work out
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Theresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lucy G
13 mars 2023
extremely orange
POSTÉ PAR :
Lucy G
13 mars 2023
I don’t like the color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lucy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Janelle H.
13 mars 2023
Didn’t cover all greys
POSTÉ PAR :
Janelle H.
13 mars 2023
My kit was easy enough to apply but didn’t cover my toughest greys.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Alexis S.
12 mars 2023
Definitely not an intense copper
POSTÉ PAR :
Alexis S.
12 mars 2023
It's an okay color, I loked the consistency and everything g except the end result. I wish it lived up to the title of intense copper. It's more strawberry/light copper blonde.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alexis - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
GLENDA R.
12 mars 2023
I got dull color
POSTÉ PAR :
GLENDA R.
12 mars 2023
I got no gray coverage and a full color no gold I wanted gold and gray coverage got neither
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Glenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Amy S.
12 mars 2023
Not enough color for dense hair
POSTÉ PAR :
Amy S.
12 mars 2023
Not enough color. & the level/color isn’t what I was looking for :( I was looking for a brighter natural red. I got a cherry cola color. Also the root & ends color is basically the same- no dimension- other than my grays which are barely covered on day one so I know it will fade fast.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Cristina G.
11 mars 2023
Horribly inaccurate after hair stylist stepped in twice
POSTÉ PAR :
Cristina G.
11 mars 2023
I REALLY wanted this to work. But this color mix the hair stylist put together was basically black (I asked for brown with honey ends). The first color I ordered myself was good and since then I have had two complete misses. My hair is dry from trying to correct it only to end up with a cheap black color… twice. Be careful.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cristina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Michaela D.
11 mars 2023
Fantastic packaging
POSTÉ PAR :
Michaela D.
11 mars 2023
my colour arrived in a neat personalised box, it appeared to be professionally packaged. How ever the colour didn't take to my hair at all, i followed the step by step instructions. Disappointed in the result but i do understand the colour i was (copper) is a very difficult colour to remove
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Michaela: We are sorry to hear that your color didn't take at all. Please check your emails, your colorist has got back to you to help you further.
POSTÉ PAR :
Anna C.
11 mars 2023
2 weeks and my color is gone
POSTÉ PAR :
Anna C.
11 mars 2023
I tried this, hoping my hair would be datker than usual. But my color did not stay longer than expected. Formula smelled good tho.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anna - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Delayna S.
11 mars 2023
Grey hair coverage
POSTÉ PAR :
Delayna S.
11 mars 2023
This formula did not cover any of my gray hair at all the first time so I'm not going to attempt to try to do it again not to mention one bottle is not going to be enough because I will need to do an all over color again. So I want to know if I can return this order & get my money back. The credit you guys already offered me for this with my first order should be for two bottles of color and if that's the case I would be willing to try your color one more time with the new color changes.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Delayna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dianne H.
10 mars 2023
Too much red this time
POSTÉ PAR :
Dianne H.
10 mars 2023
Don't love the color this time, my hair is reddish orange. Not the same color as last time. The colorant for my ends was empty and the developer wasn't sealed shut. Within the second wash the gray returned.
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Hi Diana! We are sorry to hear that your hair color was a bit darker than expected. Please check your emails, we just got back to you to help you further.
POSTÉ PAR :
Jennifer L.
10 mars 2023
SUCKS
POSTÉ PAR :
Jennifer L.
10 mars 2023
I hated the smell and the color and paid a fortune to have my hair redone by a professional.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We value your feedback, and truly appreciate you reaching out to let us know about your concern. Here at eSalon, we are always striving to create the best products possible. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Juana
10 mars 2023
Deficiente con las canas
POSTÉ PAR :
Juana
10 mars 2023
2 semanas después de la compra lo uso por primera vez y no cubre las canas como esperaba.
El color está ok pero con las canas no se justifica lo que se paga y creo no lo usaré más.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Timiki - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Nicole D.
9 mars 2023
Doesn’t cover gray
POSTÉ PAR :
Nicole D.
9 mars 2023
Does not cover gray .
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Dayniri R.
9 mars 2023
Not the color I wanted.
POSTÉ PAR :
Dayniri R.
9 mars 2023
It is wayyy darker than I wanted.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hi Dayniri: We are so sorry to hear that your color is darker than expected. Please check your emails, we just got back to you to help you further.
POSTÉ PAR :
Sheila B.
9 mars 2023
Too Dark
POSTÉ PAR :
Sheila B.
9 mars 2023
I colored my hair last night. The instructions said to leave on for 30 minutes which seemed too long. My hair is not one shade lighter as requested but four shades too dark. I have a wedding this weekend and I am beyond disappointed!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Julie G.
8 mars 2023
Color Incorrect
POSTÉ PAR :
Julie G.
8 mars 2023
I requested for light brown with an ashy undertone and it came out medium/dark brown with a red undertone.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
KEINE A
8 mars 2023
Haarfarbe
POSTÉ PAR :
KEINE A
8 mars 2023
Die Ausgangsfarbe ging in ein Rotstich, ich hatte ein Aschton erwartet.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
KEINE A- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Jaqueline T.
8 mars 2023
Tono
POSTÉ PAR :
Jaqueline T.
8 mars 2023
No me era el color que quería, y se va muy rápido
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Jaqueline: Sentimos que el color no haya resultado como tú esperabas. Por favor, revisa tus emails, te hemos escrito para poder ayudarte.
POSTÉ PAR :
Margarita P.
8 mars 2023
Cobertura
POSTÉ PAR :
Margarita P.
8 mars 2023
Esperaba mejor cobertura de canas. Apenas lo hizo. En menos de una semana al lavar el cabello se notaba mucho la raíz. Seguí el tiempo y algo mas de las instrucciones. No se si es que no esta diseñado para canas resistentes
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Margarita: Sentimos que la cobertura de tus canas no haya sido como esperabas. Por favor, revisa tus emails, te acabamos de escribir.
POSTÉ PAR :
Michelle O.
8 mars 2023
Still a lot of red, color faded quickly.
POSTÉ PAR :
Michelle O.
8 mars 2023
The color started fading after two washes. I was trying to tone down the red and it didn't really do the trick for that. I've gotten similar results from a box at the drugstore so really don't feel like the customization did much.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
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