I have naturally blonde hair but dye it red. With any other brand I've purchased, it will cover my roots. This didn't. I will need to dye my hair again because my roots are still showing a different color. Honestly so unsatisfied.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Mary J.
18 avril 2021
I want to unsubscribe
POSTÉ PAR :
Mary J.
18 avril 2021
I want to unsubscribe immediately!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lisa B.
18 avril 2021
It did nothing
POSTÉ PAR :
Lisa B.
18 avril 2021
I followed all instructions, I've been doing my hair at home for nearly 20 years and even used eSalon back in September of 2020. This time around it should have been darkest brown with intense pearl (I requested a purple like pearl)
My hair looks exactly the same as it did before coloring it. It's a light-medium brown. I've never had a hair color not take and fairly irritated I wasted over an hour and $30 just to have the same color I started with. If I could give 0 stars, I would.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Ms. M.
18 avril 2021
Covered grays, Dried out hair.
POSTÉ PAR :
Ms. M.
18 avril 2021
My curly hair (which needs a lot of moisture) was immediately dried out by this product. While it covers my grays well, the color was flat looking and the ends were dried out right away even though I followed the instructions to the letter.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Kerstin L.
17 avril 2021
Wo ist das Lila?
POSTÉ PAR :
Kerstin L.
17 avril 2021
Hi Zusammen,
die Farbe ist absolut nicht was ich wollte. Ich wollte lila... Und eine Veränderung.... Jetzt ist es nur eine Auffrischung von dem was ich hatte.... Was ich nicht mehr haben wollte.... Und meine Haare sind trotz 100 Prozent an den Plan haltens nur noch Stroh.... Ich bin sehr unzufrieden... Jetzt kann ich nichmal drauf färben ohne dass alles abbricht....
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kerstin L.- Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Rachel J.
17 avril 2021
Terrible coverage
POSTÉ PAR :
Rachel J.
17 avril 2021
I was very disappointed in my first color. There was absolutely NO grey coverage. The color itself wasn't horrible but I needed to tone out the brassiness. I was supposed to get a replacement color which I never got either.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jennifer S.
17 avril 2021
Never received my order and I cannot speak to anyone about it
POSTÉ PAR :
Jennifer S.
17 avril 2021
My apologies. I found it. I mistook the box for a different order. Still, I think the shipping is wacky and I hope there's a way to actually reach a person if I should ever need to. Again my apologies for the erroneous review
There's no phone number that I can find on this website and the support link just leads me in circles. Also, I find it very strange that the shipment originates from Anaheim, CA, however it ships several times across states all the way to New York. I live 1/2 hour from Anaheim. I could have picked it up
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - Thank you for your feedback. We’re glad to hear you've found your package. We take our clients' feedback to heart and continue to improve our products each and every day along with our customer service. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Maile N.
17 avril 2021
Wrong color
POSTÉ PAR :
Maile N.
17 avril 2021
The color turned my hair black which is not what I wanted at all!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maile - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Irena L.
17 avril 2021
Ich bin enttaäuscht
POSTÉ PAR :
Irena L.
17 avril 2021
Ich habe meine Haare gefärbt. Ergebnis-graue Farbe mit blaue. Ich bestelle Licht blond ohne blau und graue. Ich bin enttäuscht.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Irena L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Gerry M.
17 avril 2021
Returned
POSTÉ PAR :
Gerry M.
17 avril 2021
I return the product right after it was sent to me I am still waiting for my credit that's what I was told when I called and they said they couldn't stop the shipping just send it back Return to Sender.
I went to the post office and I did this have you received the item back yet so I can be credited?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gerry - We truly appreciate your feedback! We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Collyn P.
17 avril 2021
Too red
POSTÉ PAR :
Collyn P.
17 avril 2021
Ordered what was supposed to be chocolate brown. I got something that made my hair auburn. Texture was good as was coverage but color was way off what was represented
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Collyn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Diana B.
17 avril 2021
Very Disappointed
POSTÉ PAR :
Diana B.
17 avril 2021
I wrote you a email telling you how disappointed I am.
Not what I expected at all, front and side greys weren't covered at all, color not what I wanted, ended with 2 tone hair in the back of my head, my sister pointed it out. My hair is short so there's no room for mistakes!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
shirley N.
17 avril 2021
Super pissed and look horrible
POSTÉ PAR :
shirley N.
17 avril 2021
Followed directions to a T and it did not blend at all even with pouring the rinse over my head and massaging for 5 minutes instead of just the 3 minutes recommended. I was trying to go dark red and they didn't even try to do that. I dont care really what color they think i should have for my skin tone i know what i want and have had it before and sent pics. Not the best experience or impression
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shirley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rosa E.
17 avril 2021
Unhappy with Color
POSTÉ PAR :
Rosa E.
17 avril 2021
The color did not stay for more than 5 days, and it's too expensive for not holding its color..
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rosa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Sandy K.
16 avril 2021
Echt scheiße
POSTÉ PAR :
Sandy K.
16 avril 2021
Seit einer Woche warte ich auf meine Farbe und sie kommt einfach nicht, kein Verfolgungslink, keine email das es verschickt wurde. Ich bin sehr enttäuscht von dem ganzen und würde es auch nicht wieder kaufen
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandy K. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Alejandra
16 avril 2021
No duró
POSTÉ PAR :
Alejandra
16 avril 2021
No duró el color ya que mis canas se notaron a las dos semanas del tinte
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alejandra - Lamentamos que no esté satisfecho con los resultados de su pedido reciente. Vemos que su colorista revisó sus comentarios y ajustó la fórmula para su próximo pedido de color para ofrecer resultados que se adapten mejor a sus necesidades. Esperamos recibir pronto sus comentarios sobre esta nueva formulación.
POSTÉ PAR :
Amanda R.
16 avril 2021
Dull
POSTÉ PAR :
Amanda R.
16 avril 2021
This color seem to be duller than the last time. I applied it just as the instructions stated and had done it the same way I’ve done it in the past.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Zindy M.
16 avril 2021
Not enough gray coverage
POSTÉ PAR :
Zindy M.
16 avril 2021
I thought I would get better coverage than my store bought color. Honestly I thought it was overpriced for the quality of the product. Not what I expected
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Zindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Katy
16 avril 2021
Didn’t like it
POSTÉ PAR :
Katy
16 avril 2021
Only tried because of covid and didn’t like it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katy - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jaime I.
16 avril 2021
Unhappy
POSTÉ PAR :
Jaime I.
16 avril 2021
The color was not what I hoped for I get better results n color from my store brought box brand. And will no longer be a client of esalon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jaime - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Angela F.
16 avril 2021
Way too dark
POSTÉ PAR :
Angela F.
16 avril 2021
The color was way too dark! I sent a photo of my hair color to the consultant and wasn’t consulted . I assumed it was good and applied to my hair and it was almost black.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Amy S.
16 avril 2021
Love the color but it fades
POSTÉ PAR :
Amy S.
16 avril 2021
I loved this color when I first put it in. It had just the right amount of purple shade that I wanted. But the color faded out within 2-3 weeks and was just back to my original shade of reddish brown. I waited to try again with my second order before I wrote my review but that color faded after just a few weeks too. It’s a shame it doesn’t last longer than that but I just can’t justify the price for only a couple weeks of color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
lucy A.
16 avril 2021
Color comes out quickly
POSTÉ PAR :
lucy A.
16 avril 2021
Not pleased with product. Thought I give it a shot. Color comes out quickly.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lucy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Nerea S.
16 avril 2021
Farbe ist nicht wie gewünscht
POSTÉ PAR :
Nerea S.
16 avril 2021
Ich war eigentlich positiv gestimmt, die Website scheint professionel und einladend und die Anleitung war einfach zu befolgen. Leider bin ich mit dem Endresultat nicht wirklich zufrieden. Ich habe mir ein Kupfer gewünscht, so wie ich die Farbe ausgewählt habe. Meine Haare sind jedoch mehr braun als sonst was.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nerea S. -Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Laura S.
15 avril 2021
not what I requested
POSTÉ PAR :
Laura S.
15 avril 2021
I contacted customer service after I dyed my hair with my recent order for them to update my color yet again snd never heard back. I have since then stopped my orders.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
iris R.
15 avril 2021
do not like this company!
POSTÉ PAR :
iris R.
15 avril 2021
Unhappy with your company this is no way to cancel orders I did not order automatic orders or purchases there is no way to cancel it with the company!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Iris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Anna S.
15 avril 2021
Unfortunate ugly red hue
POSTÉ PAR :
Anna S.
15 avril 2021
Nothing about this product or plan worked for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jill M.
15 avril 2021
Allergic to the product
POSTÉ PAR :
Jill M.
15 avril 2021
Loved the color but was allergic to something in the set
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
cruz P.
15 avril 2021
Mi color
POSTÉ PAR :
cruz P.
15 avril 2021
El color está bien, pero los resultados después de un mes no son muy favorables mi pelo se ve de 2 colores especialmente en la parte de atras y bastante pardo cenizoso no me gusta para nada.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cruz - Nunca nos gusta escuchar que nuestros clientes están descontentos con su color, ¡por eso tenemos una Garantía de Felicidad del Color! Nos comunicamos con usted por correo electrónico para que uno de nuestros coloristas autorizados pueda analizar más a fondo sus necesidades de color de cabello y ver cómo podemos ajustar nuestra fórmula para llevarlo a donde desea estar. Gracias de nuevo por comunicarte con nosotros y darnos la oportunidad de ayudarte a alcanzar tus objetivos de color.
POSTÉ PAR :
Fatima V.
15 avril 2021
Unwanted hair dye too dark
POSTÉ PAR :
Fatima V.
15 avril 2021
Really dark shade for my hair been trying to cancel for a while now but have been unsuccessful I didn’t want the last order I tried to cancel and I was still sent it I’m not happy with being charged for it too
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Fatima V. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Tabu S.
15 avril 2021
Very light roots color
POSTÉ PAR :
Tabu S.
15 avril 2021
The root color was too light and faded very quickly.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tabu S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Inês F.
15 avril 2021
Looks like a regular product
POSTÉ PAR :
Inês F.
15 avril 2021
The colour is ok, shine. But the hair looks dry
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Inês F. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Andrea T.
15 avril 2021
Waste of money. Not satisfied.
POSTÉ PAR :
Andrea T.
15 avril 2021
Three times I gave this a shot, and three times I got a color so similar to my natural color that hardly anyone even noticed I colored my hair. Complained several times and never got so much as a "sorry". Cancelled my prescription and got a refund.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Annette D.
14 avril 2021
I will never use this product again.
POSTÉ PAR :
Annette D.
14 avril 2021
My hair before using this product was lustrous, shiny, and healthy. I wanted a product that covered my grays and kept my healthy hair. This product did not satisfy me. It dulled my hair. It made my hair brittle and dry. IT DID NOT COVER MY GRAYS!! I would like my money back and cancel my account! This product damaged my hair...it will take months before the damages are grown out. I will definitely let everyone I know as well as the internet know about your terrible product. I am an educator and a perfectionist. I followed the directions perfectly. There should be no excuse for your awful product not to give the results you falsely advertised.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Annette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Mary V.
14 avril 2021
Cubrir canas
POSTÉ PAR :
Mary V.
14 avril 2021
No me cubren todas las canas y el la primera lavada ya se me está saliendo el color.. después de pintarme el cabello me lavo 1 semana después pero no sirve de nada.. necesito algo más duradero tengo canas en la parte frontal y es complicado tener que pintarme cada mes xq se maltrata mi cabello
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary - Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien!
POSTÉ PAR :
tina C.
14 avril 2021
Ruined my hair color
POSTÉ PAR :
tina C.
14 avril 2021
Ruined my hair color from very blonde with dark roots to mousy brown the color is just flat ! Was suppose to be copper brown ! Nothing as indicated in color chart or selected color ! What a dismal disappointment !
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lori S.
14 avril 2021
Disappointed
POSTÉ PAR :
Lori S.
14 avril 2021
Color only lasted 2 weeks. What the heck
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lori - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee and we have noted your feedback for your colorist to review before crafting your next color. Thanks again for your feedback!
POSTÉ PAR :
Karolina R.
14 avril 2021
Wish I hadn't used it..used to love my hair colour now not so much
POSTÉ PAR :
Karolina R.
14 avril 2021
Bad points: even though I've posted my picture and explained in my notes what colour I wanted to achieve (basically keep the one I already have) , I still ended up with dark roots I'm devastated. I understand that the actual colour depends on many factors but I used other hair dyes in the past and never had any problem. I used to have nice golden/copper hair and now my roots are very dull. Sadly, I need to use colour hair remover asap :( Shame about the money and time spent, and damaging my hair unnecessarily.
Good points: arrived quickly, great packaging, clear instructions, covers grey hair, hair feels in a good condition. Good amount of hair dye, enough to cover full head, shame about the colour.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karolina R. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Mary D.
14 avril 2021
what happened?
POSTÉ PAR :
Mary D.
14 avril 2021
I got no grey coverage. Even on the stuff that's just barely 1/4 inch long. What happened? We followed the steps. Can you help? Mary
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and we have noted your feedback for your colorist to review. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Carly H.
13 avril 2021
Unhappy
POSTÉ PAR :
Carly H.
13 avril 2021
I have brown hair and requested a dark ash blonde colour, purchased home dye kit and purple shampoo. The instructions told me to apply to the roots first, leave to process for 25 minutes and then apply to the ends for 5 minutes. I was highly skeptical as I know that the roots process much faster than the ends but against my better judgement I decided to listen to the colourist’s advice. As I suspected, my roots have now lightened to a hideous red colour which is completely different from the ash tone I requested and the ends are untouched. Have contacted customer service but haven’t had a response yet. Have had to book an appointment with a local hairdresser and hopefully they can fix it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carly H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sarah H.
13 avril 2021
Wrong colour
POSTÉ PAR :
Sarah H.
13 avril 2021
Sadly I now look like I've got cherry red roots and ginger locks. It looked a different colour when I mixed it but I trusted it to be okay. I'm going to have to strip it and get it done at a salon now their open. Sorry but I'm cancelling my account as I can't risk this again. First time I loved it but its only the second delivery and its so wrong. Photos uploaded to my account.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Shannon B.
13 avril 2021
Never Received
POSTÉ PAR :
Shannon B.
13 avril 2021
Have NOT received my package. Please refund me back please.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shannon- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Melinda J.
13 avril 2021
Not best for gray coverage
POSTÉ PAR :
Melinda J.
13 avril 2021
My gray started peeking through very early.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melinda- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kelley H.
13 avril 2021
Hate the color
POSTÉ PAR :
Kelley H.
13 avril 2021
In my profile I said my hair pulled red and I hate red. Dyed my hair last night and it is very red toned. Not happy at all
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kelley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Jennifer H.
13 avril 2021
Way too dark
POSTÉ PAR :
Jennifer H.
13 avril 2021
I am a natural ashy mid-dark blonde... I had requested a dark beige blonde after bleaching out the last brown color and ended up with a more golden brown. Not impressed as I can’t lighten it without getting a brassy mess.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Brenda
13 avril 2021
I ordered on line thinking it was Madison Reed but when it came in it was not.
POSTÉ PAR :
Brenda
13 avril 2021
I just thought it was a corporate umbrella. I called M Reed only to find out that it was a different company. eSalon also put me on an automatic monthly shipping plan when I specifically said it was a trial. The product was ok. Not as good as Madison Reed which I have since used. I will see if eSalon will refund my automatic monthly shipment. I feel that I was conned. I called the 800 number on eSalon's site. It rang to Redkin Products. Another conn. I will not use e salon ever again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lisa Y.
13 avril 2021
Color Review
POSTÉ PAR :
Lisa Y.
13 avril 2021
The color didn't completely cover my gray roots in the front hair line I can still see them . This is going on my second week of having the color on! I really didn't notice a difference with the end color so I don't think that would be something extra that I would purchase on my next order, I believe I will try this one more time though!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Lisa D.
13 avril 2021
Did Not Fully Cover Gray and Did not Add Moisture
POSTÉ PAR :
Lisa D.
13 avril 2021
So far I do not see where this is better than a store bought kit. The color did not seem to cover well and it was way too light as eSalon switched the color to a lighter tone. It seemed like it did not have any moisturizing effects. The kit was aesthetically pleasing and well put together so I was anticipating the best. I was disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Summer
13 avril 2021
Still Too Dark
POSTÉ PAR :
Summer
13 avril 2021
I would just like to go back to my original color. Bright copper and gold. NO MORE DARK BLONDE
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I followed the directions. I mentioned that I have some gray hair. This color was put on a few weeks ago. The minutes I rinsed it out I could still see all the gray hair. After I blow dried my hair, it looked darker except for all the grays. 3 weeks later the darker color is completely faded. I only wash every 2-3 days. I am so disappointed, A waste of my money. Color was not as described.
Received the 2nd color shipment. I added more comments and discussed my concerns about the 1st shipment. Well, I'm officially done. My hair is practically black and it really did a bad job on the grays. So beyond disappointed. Never again.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
This product is totally worthless. Your coloring did zip for my gray hair. I would not buy it again.
CANCEL MY NEXT ORDER NOW.
I want a rep to call or email me ASAP.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Judie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Evyn D.
12 avril 2021
Wrong Color
POSTÉ PAR :
Evyn D.
12 avril 2021
I wanted a light brown to match my natural hair color but it came out next to black. My roots are very light for some reason and now overall it looks extremely patchy. This isn't my natural color or the color I was expecting and I'm glad I got demi-permanent.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Evyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Paula S.
12 avril 2021
Would put zero if i could
POSTÉ PAR :
Paula S.
12 avril 2021
Ordered my colour different colour arrived but thought 8 would try it. Vibrant red well I now have purple hair. Contacted the colourist who.insists I ordered this colour so should be vibrant red but it is purple and they don't give a damn. I now for the next 24 weeks have purple and pink hair as the gray coloured pink. I would never buy from them again or recommend they are NOT interested in putting it right
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Paula S.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lorna H.
12 avril 2021
Color satisfaction
POSTÉ PAR :
Lorna H.
12 avril 2021
Loved the color, but its hasn't lasted. The grays around my forehead have started to show and I have not yet shampooed since coloring, I am a African American w/dry hair so I don't shampoo frequently.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lorna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Amanda B.
12 avril 2021
My first time
POSTÉ PAR :
Amanda B.
12 avril 2021
Well, I thought this was going to be an amazing product! And I would not get the wrong color again,or have to deal with going and buying hair color again! Boy was I WRONG!! I WAS SO EXCITED TO START MY COLORING PROCESS. I do have to say that the steps were easy. But after said and done it did nothing to my hair it did not even cover up my Grey hairs and I was very disappointed!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jeanette G.
12 avril 2021
Didn't work for me.
POSTÉ PAR :
Jeanette G.
12 avril 2021
It made my hair reddish, not what i was looking for, will stick to a real salon, hey but I tried.
Thanks anyway esalon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jeanette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Shannon W.
12 avril 2021
color
POSTÉ PAR :
Shannon W.
12 avril 2021
Can not seem to get & keep the red out of my hair. I asked if maybe we could change it but never received a response this go around.
Update Still have the red tones in my hair & now the grey isn't coved well
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Colour was a terrible mousy brown with brassy tone instead of the cool medium blonde with pearl tone that it was meant to be. Had fix it with L'Oréal cool tone colour which did a brilliant job and gave me the cool ash tone I wanted, clearly something esalon couldn't deliver and why I will be sticking with L'Oréal as I should've done in the first place. Note to self don't believe the hype on the Internet!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pamela A.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michelle L.
11 avril 2021
Color washed out
POSTÉ PAR :
Michelle L.
11 avril 2021
I'm not sure what happened this time maybe because I asked for a lighter color it washed out my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
lynn L.
11 avril 2021
Color was gold brown
POSTÉ PAR :
lynn L.
11 avril 2021
This made my hair brake when I followed instructions too the mixture and time. I’m so upset! Canceled my plan .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lynn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Katrina D.
11 avril 2021
Not for me
POSTÉ PAR :
Katrina D.
11 avril 2021
Not very happy with this at all very flat dull colour and where I had highlights it’s just not very nice at all
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katrina D.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sandra S.
11 avril 2021
Nicht zufrieden
POSTÉ PAR :
Sandra S.
11 avril 2021
Bin nicht zufrieden die Farbe ist zu Dunkel und der Farbeffekte ist nicht zu sehen
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Sarah H.
11 avril 2021
Disappointing
POSTÉ PAR :
Sarah H.
11 avril 2021
Not the vibrant copper I had hoped for, and further faded after a few washes. The packaging suggested part of the colour was a free gift, which is wrong as I paid for all over colour. Odd. Now need to try and correct the colour. Have given feedback already, but no sign of the ‘it’s on us if not satisfied’ promise.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah H. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Tara D.
11 avril 2021
Dryer out my hair, level 10 color now a 7
POSTÉ PAR :
Tara D.
11 avril 2021
I wanted to tone down my blond, the tube said light blond, my hair is now brown. I am so confused what the hell happened. Thank good it is Demi permanent, because if it wasn’t I would be in tears
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tara D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jana C.
10 avril 2021
Hair colour
POSTÉ PAR :
Jana C.
10 avril 2021
Colour not bad but makes me older. I know I want natural looking hair near to my hair colour but it's not for me. And grey hair come out fast. Few what I have. Light Ash grey need for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jana F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
SONIA O.
10 avril 2021
mejorar el tinte para un cabello con canas
POSTÉ PAR :
SONIA O.
10 avril 2021
Me pinte el cabello siguiendo las direcciones y no me pinto las raíces.
Aunque el resto quedo bien y me gusto el color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Sonia: Gracias por tus comentarios. Sentimos que el color no haya cubierto las canas de la raíz. Nos dará gusto revisar tu fórmula para incrementar esta cobertura. Por favor, revisa tus emails te acabamos de escribir.
POSTÉ PAR :
Tripti S.
10 avril 2021
Not worth the Price
POSTÉ PAR :
Tripti S.
10 avril 2021
Not satisfied the way the color starts to fade in just first wash and the gray starts showing. I have requested a color adjust in my last order but did not notice the change in my hair color.
It's almost like using a drugstore hair color do not see much difference.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tripti - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Anne V.
10 avril 2021
Wrong color
POSTÉ PAR :
Anne V.
10 avril 2021
I was pretty specific that I wanted a dark brown with ash to get rid of red. Instead I received a darkish brown with lots of golden and red hues not not ash.. At $30 a pop expected better than box color. Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jessica L.
10 avril 2021
Not what I expected
POSTÉ PAR :
Jessica L.
10 avril 2021
The color was not as vibrant as I thought it would be and I was surprised to my grey still popping through, very disappointing! Not sure if I’ll use their product again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
AnnaMari
9 avril 2021
Was not color ordered
POSTÉ PAR :
AnnaMari
9 avril 2021
Did not color any of my grays and was darker then the color I requested. Very dissatisfied sent email that I was dissatisfied and did not want any more service and was booked and shipped another order with no way to cancel
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
AnnaMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Marielena R.
9 avril 2021
Bit what I asked !!!
POSTÉ PAR :
Marielena R.
9 avril 2021
I asked my hair color to be gold honey.. instead I got an orange head I don't like at all!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marielena R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Belinda S.
9 avril 2021
Seems to not work for me
POSTÉ PAR :
Belinda S.
9 avril 2021
Im sorry i thought this would work. Please discontine do not take out funds.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Belinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Candelaria C.
9 avril 2021
Nome gustó el color no es el que ordene
POSTÉ PAR :
Candelaria C.
9 avril 2021
No me gusto el color no es el que ordene
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Candelaria - Gracias por enviarnos tus comentarios. Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta.
POSTÉ PAR :
S C.
9 avril 2021
Not satisfied
POSTÉ PAR :
S C.
9 avril 2021
Didn’t cover gray around temples and ears. Washed out with rinse
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
S C. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Fiona A.
9 avril 2021
Not impressed
POSTÉ PAR :
Fiona A.
9 avril 2021
The smell of the dye is very strong. I opted for medium ash brown and the colour ended up being too light and too red.
It covered the greys for about 2 weeks and then the colour washed off.
I will not repurchase as it is nothing special for the high price. There are cheaper and better options available elsewhere.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Fiona A. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jerrie K.
9 avril 2021
Not even near the color I want
POSTÉ PAR :
Jerrie K.
9 avril 2021
I want red and I am still blonde. Very frustrating
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jerrie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Amy D.
8 avril 2021
Not great
POSTÉ PAR :
Amy D.
8 avril 2021
Didn't color evenly. Kind of brassy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amy - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Stacy D.
8 avril 2021
Way too dark
POSTÉ PAR :
Stacy D.
8 avril 2021
There is no shine and color looks dull not bright
I think it’s too dark for me and needs to be removed and go back to dark blonde
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stacy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eye out for an email from us for your next steps!
POSTÉ PAR :
Cheron R.
8 avril 2021
Burned my scalp
POSTÉ PAR :
Cheron R.
8 avril 2021
Need larger ingredient print as I did not see aloe vera in the ingredients until I had lathered my head with your dye. I will never buy again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheron - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Petra V.
8 avril 2021
Super Aufmachung, sehr ansprechend
POSTÉ PAR :
Petra V.
8 avril 2021
Trotz der netten Aufmachung und auch der Service sowie eine tolle Website sind die Farben nicht mein Geschmack. Erst war es orange und beim nächsten Mal beige grau... ich möchte nicht mehr rum probieren, ich werde wieder zum Friseur gehen und Vorort die Farbe wählen. Oder mehrere Male waschen damit der tumbe Schatten weg geht.
Sorry, mir Wurde es von einer Freundin empfohlen aber ich bin enttäuscht. PvSchmude
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Petra V. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Lee M.
8 avril 2021
Opposite
POSTÉ PAR :
Lee M.
8 avril 2021
I requested a lighter brown tone with more copper or auburn. Instead I received a darker brown with mahogany/purplish tone. My hair is nearly black now. I was attempting to help the grays blend better- now they are even more apparent than before. Not happy with this purchase.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Rene B.
8 avril 2021
The Hair color wasn't what I wanted
POSTÉ PAR :
Rene B.
8 avril 2021
the instructions were vague I didn't see how long to keep dye on hair and the color wasn't what I wanted.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
John M.
8 avril 2021
Not for me
POSTÉ PAR :
John M.
8 avril 2021
This color did not work for me. I prefer to continuing to visit my local salon for future services. Please cancel my plan immediately.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
John - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us! We truly appreciate your feedback.
POSTÉ PAR :
Joey L.
8 avril 2021
Didn't dye but great CS
POSTÉ PAR :
Joey L.
8 avril 2021
Unfortunately the dye didn't colour my hair but I am so impressed with the customer service through online chat and phone. The representitives were so friendly and helped offer me a redye kit but I requested for a refund. Really great packaging and easy to follow instructions, definiately a shame for the colouring
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joey L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with our Customer service. Based on your profile, we see that your concern has now been resolved. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Abbie L.
8 avril 2021
No Hair Dye
POSTÉ PAR :
Abbie L.
8 avril 2021
I opened my box and it’s missing the hair dye. This company used to be great and now it’s AWFUL!!! This is the 3rd time something is missing from my box in the last year. I’ve been a loyal customer and very patient with previous mistakes, but now I’m done.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Abbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kathryn R.
7 avril 2021
Completely wrong colour
POSTÉ PAR :
Kathryn R.
7 avril 2021
I don’t know what happened but my med ash blond colour is dark red. Luckily it is fading. Sadly not what I expected.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathryn R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Amanda Z.
7 avril 2021
Don’t do red or auburn
POSTÉ PAR :
Amanda Z.
7 avril 2021
I wanted a bright vibrant red, which is practically what my hair already was, it turned my roots copper orange, and the rest brassy red. On top of it that was the worst smelling hair dye I’ve ever used. I do not recommend using this hair color if you want red or auburn
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Claudia A.
7 avril 2021
Color ser
POSTÉ PAR :
Claudia A.
7 avril 2021
Me gusta como me deja el cabello pero no me cubre las canas por favor arrégleme el próximo pedido para que cubra las canas.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Claudia - Lamentamos que no esté satisfecho con los resultados de su pedido reciente. Vemos que su colorista revisó sus comentarios y ajustó la fórmula para su próximo pedido de color para ofrecer resultados que se adapten mejor a sus necesidades. Esperamos escuchar pronto sus comentarios sobre esta nueva formulación.
POSTÉ PAR :
Karin M.
7 avril 2021
Fake-Looking Color and harsh chemicals
POSTÉ PAR :
Karin M.
7 avril 2021
Color didn't come out at all like the color I ordered. It's literally a medium version of clown orange. It was supposed be "dark brown copper". Absolutely terrible. The coloring itself was super strong smelling. Going back to Madison Reed!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Beth S.
7 avril 2021
Not enough grey coverage
POSTÉ PAR :
Beth S.
7 avril 2021
Tried twice, all color washed out within 2 weeks in the front of my hair. It’s not new growth.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Beth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michele O.
7 avril 2021
Not satisfied
POSTÉ PAR :
Michele O.
7 avril 2021
It did not even color my gray was very disappointed will not order again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Angel T.
7 avril 2021
Bad
POSTÉ PAR :
Angel T.
7 avril 2021
I tried the company three times and even stripped my hair to bleach blonde and all of the three times my hair turned red. When all I wanted was ash blonde
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jennifer L.
7 avril 2021
I just want to speak with someone!
POSTÉ PAR :
Jennifer L.
7 avril 2021
This particular order was fine. Now, I’m trying to change my hair color & I’m told that I need to place an order first- so, I’m suppose to order & pay for a color that I no longer want, and then have it changed, hoping that the change is what I receive... I do not understand this process at all... I’ll go back to my stylist, at least, I can have a consultation discussion with her prior to paying for it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to crafting your next custom blend. Keep an eye on your inbox for more details.
POSTÉ PAR :
Tammy G.
7 avril 2021
It was ok
POSTÉ PAR :
Tammy G.
7 avril 2021
Really a little too dark
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Greeneyes0417
7 avril 2021
Not what I expected
POSTÉ PAR :
Greeneyes0417
7 avril 2021
No gray coverage and color did not last. I was excited about trying this product and was left disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jamie C.
7 avril 2021
Don’t use Demi permanent if trying to grow out grey hair!
POSTÉ PAR :
Jamie C.
7 avril 2021
I decided to grow out my grey hair last spring. My last permanent color was May 1. After 5.5 months of zero color, I consulted esalon about using demi permanent color to help with the demarcation line. I used their product 3 times with the last color 4 months ago. I wash my hair every other day and the color is very much still there even though I’ve washed it roughly 60 times. They said it would wash out completely around 24-28 washes. I am so disappointed that I have lost months of growing out my grey hair. I highly advise against using their demi color if you are trying to grow out your grey hair! Also, why is there no search option in the reviews? How can anyone find anything in over 50,000 reviews? If there was a search option, I would have searched for Demi reviews and likely found that others had similar complaints about the Demi color not washing out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Frances- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Katie C.
6 avril 2021
Color was not at all what I expected; ended up multi-colored.
POSTÉ PAR :
Katie C.
6 avril 2021
After my last two colors, which weren't what I was hoping for (first one didn't cover gray at all. I was told it was because it wasn't permanent, so they changed it for the second coloring). This time around, I told them I still needed more gray coverage and that I didn't want the color to be so dark. I got my color and the directions had one color for the roots, which I did, and another color to be applied just below the root line - where I'd applied the root color - and spread throughout the rest of my hair. I followed the directions to a T, wanting to finally have the color I was hoping for. It is SO BAD. The color is not only still just as dark, it now has an orange tinge to it, especially in sunlight. Also, because of the two different colors for roots and the rest of my hair, there is a distinct line where you can see two obviously different colors. I wear a hat almost every time I'm outside now. All I can say is, thank goodness I'm now vaccinated so I can go to my stylist and pay her to fix this. I was very excited at the idea of professional quality at-home hair color, and ended up sorely disappointed. This was a waste of money and time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Susan D.
6 avril 2021
Love the color. Dries out my hair.
POSTÉ PAR :
Susan D.
6 avril 2021
My color was beautiful, but my hair was so dry and brittle afterward.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We're truly sorry that our color has not fully met your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTÉ PAR :
Bethany K.
6 avril 2021
Definitley dark blonde not medium blonde
POSTÉ PAR :
Bethany K.
6 avril 2021
Average colour. Very even tonal finish. Roots nearest scalp are a bit too warm. Overall colour too dark. A medium ash blonde....looks far more like a dark ash blonde. Which is a shame, because that's a colour thts very blah. Hair feels really dry and coarse now.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bethany K.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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