Rola - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Karen S.
29 juillet 2020
Like the color and gentleness but
POSTÉ PAR :
Karen S.
29 juillet 2020
I like the color and gentleness but it hasn't really taken on my stubborn greys around my hairline 😢
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Tanja L.
29 juillet 2020
Ware nicht erhalten
POSTÉ PAR :
Tanja L.
29 juillet 2020
Vielleicht wäre die Farbe toll, aber ich habe die Ware leider nur bezahlt, aber nicht erhalten. Das Support-Kontaktformular lässt leider den Versand einer Reklamation nicht zu. Ich bin kolossal enttäuscht.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tanja L. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Robin B.
29 juillet 2020
Not I expected
POSTÉ PAR :
Robin B.
29 juillet 2020
I have been told that I am dark blonde. I selected dark blonde (copper pearl,) thinking that it would be close to my hair color and would add a hint of red. It at least looked close to my hair color in the picture. What I ended up with is complete copper, much lighter than my natural hair and not at all like what the picture looks. I have put a request in for help and to see if I can get something darker. I also found that the formula was very pungent and stung my eyes after I had mixed everything together. I am crossing fingers that they can help me with this color issue.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Robin - Thank you for reaching out to us. Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
POSTÉ PAR :
Deirdre V.
29 juillet 2020
Great product but shipping delays HUGE
POSTÉ PAR :
Deirdre V.
29 juillet 2020
This is the 3rd time I have received an order from esalon. The first came when expected. As did the 2nd. The 3rd I ordered to have on July 1, however, it was not received until July 24th, much too late, resulting in me having to go out and buy another hair dye to use. Great product, but at least during Covid, it seems you need to order about three weeks or more before you actually will need the color, so that you get it when needed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deirdre- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Paula R.
29 juillet 2020
Muy oscuro
POSTÉ PAR :
Paula R.
29 juillet 2020
En la foto que me mostraron del tono se veía más claro, más café.
Ahora lo tengo más oscuro que antes de ponerme este color. Antes se veía castaño. Ahora se ve negro.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Paula- Lamentamos que no esté satisfecho con los resultados de su pedido reciente. Vemos que su colorista revisó sus comentarios y ajustó la formulación para su próximo pedido de color para ofrecer resultados más adecuados a sus necesidades. Esperamos escuchar sus comentarios sobre esta nueva formulación pronto.
POSTÉ PAR :
Ekaterina H.
28 juillet 2020
It all works well until you have a problem
POSTÉ PAR :
Ekaterina H.
28 juillet 2020
I really loved the haircolour and the presentation. The colour lasted quite a while. But then I had a problem with my PayPal and I needed to change email address for my orders. Somehow it was a huge problem. My order was cancelled which I didnt ask to. I was asked to place another order and when I tried, all my items were full price. Nobody willing to help via email and asking me to call international phone number. Too much hassle for something that should have been so easy to fix
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ekaterina H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced some difficulties during the process, however we are pleased to know that you are satisfied with the overall color and presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
laura P.
28 juillet 2020
Listen to the needs of your clients.
POSTÉ PAR :
laura P.
28 juillet 2020
My review is based on the fact I reintereated several times that dark color is not flattering on me. Also that I needed a medium dark color to cover grays but not too dark and to add some red and gold tones. The color I received was dark brown exactly what I asked it not to be. Save your money go to a hair stylist.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laura - We’re so sorry to hear your Hair Color did not result as you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Luz Adriana M.
28 juillet 2020
Estoy insatisfecha
POSTÉ PAR :
Luz Adriana M.
28 juillet 2020
Estoy insatisfecha ya que me he hecho cliente vuestra y ahora me cobráis 20€
Por el tinte más 5,95€ de envío .
La primera vez que compre me costaba el tinte 16€ y ahora que me he hecho cliente me habéis subido el precio.
El color me gustó mucho la verdad, pero con esta subida de precio estoy planteando me dejar de ser cliente de esalon .
Atentamente . Luz Adriana 🌌
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Luz - Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. ¡Háganos saber si hay algo más que podamos hacer para ayudar!
POSTÉ PAR :
Audrey C.
28 juillet 2020
Fades quickly
POSTÉ PAR :
Audrey C.
28 juillet 2020
I could never get the color right and it faded much too quickly -- within two weeks. I'll just go back to my colorist. Was worth a try.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Audrey - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Marsha H.
28 juillet 2020
The color was a disaster
POSTÉ PAR :
Marsha H.
28 juillet 2020
The color I received was too dark for my complexion. It was a dark brown. I sent a selfie of the results and a picture of the color red I was seeking. (reddish orange). The response I got back was to go to a store and buy a color remover. The next month I received the EXACT SAME COLOR! Esalon's screw up cost me $60!!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Diane L.
28 juillet 2020
Didn’t cover grays
POSTÉ PAR :
Diane L.
28 juillet 2020
The color did not cover my grays and faded quickly so I canceled my shipments.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sandra B.
28 juillet 2020
Roots
POSTÉ PAR :
Sandra B.
28 juillet 2020
When using this product, my roots always seem lighter...Hot roots. When using other products, like ION color I don't have this problem.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Anne E.
28 juillet 2020
Roots and ends
POSTÉ PAR :
Anne E.
28 juillet 2020
Disappointed as my roots turned out to be a completely different colour from the ends with a distinctive line. However Sangeeth gave me advice on how to deal with this and I have a complimentary order next time so hopefully won’t have this not happen again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anne E. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Shuba N.
28 juillet 2020
Could covers grey s better
POSTÉ PAR :
Shuba N.
28 juillet 2020
used as per directions, however this time I did not get the coverage on my grey hairs as much as i would like.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shuba - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Karen F.
28 juillet 2020
Color much darker than expected. Light brown turned out dark brown.
POSTÉ PAR :
Karen F.
28 juillet 2020
The color is pretty but I wanted to color gray to match natural color which is light brown. Gray is all gone but now I am a brunette...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Amy W.
28 juillet 2020
Super frustrated!
POSTÉ PAR :
Amy W.
28 juillet 2020
My color came out terrible. I emailed my color stylist, Its been 2 days and I haven't heard a peep. Off to the salon to fix it. Lesson learned.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jennifer S.
28 juillet 2020
Poor gray coverage
POSTÉ PAR :
Jennifer S.
28 juillet 2020
I had gray showing after only a week. I have followed the directions to a T.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Giovanna D.
28 juillet 2020
Dont like
POSTÉ PAR :
Giovanna D.
28 juillet 2020
Horrible color orange red dont like it fhat all
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Giovanna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Shasta C.
28 juillet 2020
Not the color I wanted
POSTÉ PAR :
Shasta C.
28 juillet 2020
I wanted a reddish tent in my hair. Either copper or strawberry blonde. Was given medium blonde, my old hair color from like 2 year’s ago. Not very impressed. Then I sent a message letting them know they sent me the wrong color and I haven’t heard back. I don’t know about you ladies but part of the fun in coloring my hair is the change.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shasta - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sharon B.
28 juillet 2020
So not the color I wanted .. going for Mulberry/ wine color it turned black
POSTÉ PAR :
Sharon B.
28 juillet 2020
Love the color system etc but the color is aweful looks almost black . Sooooo not what I wanted 😢😢
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharon - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Norma H.
28 juillet 2020
More pros vs Cons
POSTÉ PAR :
Norma H.
28 juillet 2020
Loved the color, how the water ran clear after wash and texture of hair after tint but the major problem I have is grey hair and it did not cover like store bought hair dye.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Norma - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Linda N.
27 juillet 2020
Color too dark
POSTÉ PAR :
Linda N.
27 juillet 2020
Whereas my color had been perfect the two previous times I did it, this time it was too dark. Since I followed the directions to the letter, I can only assume that the formula was mixed incorrectly. I have been using a clarifying shampoo for the past two weeks to lighten it, but it is still too dark. I’ll keep trying, but it is discouraging.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Linda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sue M.
27 juillet 2020
Disappointed
POSTÉ PAR :
Sue M.
27 juillet 2020
For the second month in a row I did not receive a conditioner...just 2 shampoos...WHY??? I like your conditioner....is this how it is going to be from now on???
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tracey P.
27 juillet 2020
Not as good as last time
POSTÉ PAR :
Tracey P.
27 juillet 2020
I didn’t get the second bottle for the ends of my hair and it didn’t color my whole head and has already started to fade
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Susan S.
27 juillet 2020
Not great
POSTÉ PAR :
Susan S.
27 juillet 2020
Grays were still prominent and color looked the same as it was prior to coloring
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Dani
27 juillet 2020
Zu teuer , Geruch schrecklich
POSTÉ PAR :
Dani
27 juillet 2020
Die Farbergebnisse sind zufriedenstellend. Allerdings ist die Durchführung bzw. Anwendung zu aufwendig. Das Ergebnis der Coloration ist für den Preis, welchen ich viel zu teuer finde, nicht besser oder schlechter als bei einer Drogeriecoloration. Der Geruch ist dermaßen schrecklich und beißend in den Augen, da sollte man eine andere Lösung finden. Meine Haare waren nach Anwendung der beiliegenden Pflegeprodukte trocken, strohig und verknotet. Wer etwas Individuelles wünscht, bekommt dies auch beim Frisör. Habe das Abo gekündigt
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dani - Vielen Dank für Ihr Feedback. Wir möchten uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Der Geruch wird durch Ammoniumhydroxid verursacht, eine Lösung von Ammoniak und Wasser, die in Ihrer permanenten Haarfarbe enthalten ist. Das Ammoniakhydroxid erlaubt es den Haarfollikeln, den Farbstoff zu absorbieren, was zu einer erhöhten Abdeckung und länger anhaltenden Farben führt. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Shagufa E.
27 juillet 2020
Hair Color faded quickly
POSTÉ PAR :
Shagufa E.
27 juillet 2020
Within The 3rd week the hair color faded I was disappointed! I wash my hair twice a week even.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shagufa- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Leah T.
27 juillet 2020
Faded again after a few days
POSTÉ PAR :
Leah T.
27 juillet 2020
The initial color was duller than I had hoped and not nearly as red. After a week it’s almost blonde again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Joyous
27 juillet 2020
Color not as expected
POSTÉ PAR :
Joyous
27 juillet 2020
My request and original intent was only for my roots to be done as i had new hair growth and gray showing. I sent a picture of my hair as requested which showed my color as a light copper golden brown; more on the golden copper color. When selecting the color for my roots for my initial order the selections did not let me choose the light golden copper only the medium. However after following the instructions and dying my hair, it completely changed the color of my hair from my golden copper to a very dark auburn color. Nowhere close to what I wanted and to my Hair color sent Via the pic with the initial order. I wasted all the money I had put into dying my hair at salons over the past year. Not very happy with how it turned out. I do think the product is good as my hair was shiny and felt soft. However, I am not happy with the color results and having such a drastic color change (with it being so dark—-more on the dark brown/Auburn side) in comparison to the picture I submitted with my order.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joyous- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Tira F.
27 juillet 2020
Did not fully cover my grey
POSTÉ PAR :
Tira F.
27 juillet 2020
I left it on the right amount of time I think I put enough on, but I still have grey around my hairline...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tira- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Daphne Rose E.
27 juillet 2020
Not the right color
POSTÉ PAR :
Daphne Rose E.
27 juillet 2020
The color is very pretty but way too dark. When I took the color quiz, I thought I was getting a soft medium auburn. Very disappointed and hope someone will contact me to work this out. Great product, though.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Daphne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jennifer R.
27 juillet 2020
Color does not seem to stay.
POSTÉ PAR :
Jennifer R.
27 juillet 2020
My color seems to fade quickly and not represent what I ordered. Have done 2 shipments so far and will be discontinuing. Great customer service as one of my shipments was delayed and they mailed a replacement right away. Another comment i have is that I was never told to keep the brush and plastic bowl after first application therefore I threw it away expecting to receive another and I did not therefore was a bit disappointed when I had to do bottle application.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
mandy K.
27 juillet 2020
Not what I wanted
POSTÉ PAR :
mandy K.
27 juillet 2020
I really wanted a brighter copper/auburn/ red and it turned out exactly the same as before they adjusted the color. It looks fine. Just not what I wanted
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Trisha B.
27 juillet 2020
Jury is still out...
POSTÉ PAR :
Trisha B.
27 juillet 2020
I will first start by saying that the color is great and covers grey wonderfully! However, I am still deciding how this is reacting to my hair. I have done one all-over coloring, and one root touch up since joining, and i feel this color really dries my hair out. I have experienced more shedding and breakage since using this brand. A week ago I gave my hair a protein treatment and my hair feels much healthier, so I am hoping that will start to make a difference. I have medium length fine hair.
I also feel the color is a bit off. I requested a Beige brown color, but it tends to pull too red on my medium brown/grey hair. I did not send an actual picture of my natural color, so maybe that is my fault. But it seems I need to get some more "beige" tones put into the color formula, (more light brown and grey). The color looks great initially, but after the color fades, it starts to pull more on the red side.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Trisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Linda D.
27 juillet 2020
Turned my hair gray
POSTÉ PAR :
Linda D.
27 juillet 2020
Never again...I'm done!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda - We’re truly sorry that our Hair Color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Alyson P.
27 juillet 2020
Not for me I’m afraid
POSTÉ PAR :
Alyson P.
27 juillet 2020
I was hoping this would give me something nearer to salon coloured hair and feedback was good when it didn’t turn out to be the right colour for me - personally too orange at roots - when a boxed dye could give me a blond root . Unfortunately I couldn’t get my colour during lockdown so tried this . As I’ve said I couldn’t get my roots blond first , second or third time . I followed the instructions to the letter but it just didn’t do it for me . Perhaps if you are a darker colour red or brunette than it could be amazing . The choice of add ons were excellent too and your first kit has all you need and any feedback goes to a colourist to adjust it to your preference .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alyson P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Heather A.
26 juillet 2020
WHAT A WASTE OF TIME AND MONEY
POSTÉ PAR :
Heather A.
26 juillet 2020
I wanted blonde hair, what I got was dark brown hair!!! Now I have to go to a hair salon to sort it out, so the total cost will be £132 including the cost of this colour, I just hope that colouring again won’t ruin my hair even more,.neeedless to say I wIll not be purchasing any more, I think it’s a bit of a con. NOT happy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Elizabeth R.
26 juillet 2020
Bad color
POSTÉ PAR :
Elizabeth R.
26 juillet 2020
The color that was sent to me turned my hair BLACK, instead of medium to dark brown, and nothing will lighten it. I even went to a salon and the only way to get rid of this one-dimensional, ugly black color is to strip my hair with harsh chemicals and then dye it. So now I have to just wait forever for this mess to grow out. I want to CANCEL all future orders and remove my name from your mailing list. This is a disaster.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
mariam B.
26 juillet 2020
ruined my hair
POSTÉ PAR :
mariam B.
26 juillet 2020
I have no words to explain. my hair is more green then before. I have told the company that I want to eliminate green but they sent me color that turned my hair more green.
I am very disappointed and hopeful that this will Be resolved
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mariam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Temaya C.
26 juillet 2020
Didn’t change my original color
POSTÉ PAR :
Temaya C.
26 juillet 2020
I tried going to a lighter brown but it just kept my hair the same color :/
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Temaya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Maria T.
26 juillet 2020
Coverage
POSTÉ PAR :
Maria T.
26 juillet 2020
The area on my neckline that is still naturally black did not color or lighten at all. I don’t think I had enough product. I have thick hair and I did not feel I drench the hair sufficiently with the color .
Other ares were ok and I do lik the color. It’s exactly what I asked for
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Joan G.
26 juillet 2020
NOT FOR ME
POSTÉ PAR :
Joan G.
26 juillet 2020
Allergic reaction. Please CANCEL my account
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Diana G.
25 juillet 2020
Color
POSTÉ PAR :
Diana G.
25 juillet 2020
I hate the color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Jana T.
25 juillet 2020
Schlechter Scherz
POSTÉ PAR :
Jana T.
25 juillet 2020
Überhaupt nicht die Farbe die ich haben wollte .
Anstatt dunkelblond hab ich irgendwas mit rot.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jana T. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Melody H.
25 juillet 2020
No gray coverage and don’t like color
POSTÉ PAR :
Melody H.
25 juillet 2020
I followed directions exactly as stated and my roots are a light orange and all the gray still shows. The rest of my hair is about the same as it was with the light orange highlights. Not a fan
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Maria S.
25 juillet 2020
Dull and no dimension
POSTÉ PAR :
Maria S.
25 juillet 2020
not worth the price and it arrived late.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Isadora A.
25 juillet 2020
Not the color I asked for
POSTÉ PAR :
Isadora A.
25 juillet 2020
I asked for a shade or 2 darker for my highlight to blend in with my roots, and the color came out SUPER dark. I went from a super blonde to super brunette, with the ends looking almost black. The box says it was warm beige, but don’t think that was the case.
Maybe try on a small part of your hair before dying the whole thing!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Isadora - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kate F.
25 juillet 2020
Not expected colour
POSTÉ PAR :
Kate F.
25 juillet 2020
Hiya. Although my hair looks fresher, it is a darkish brown colour with a copper tinge. I was expecting a bright red copper given my most recent request. Hoping that some kind of adjustment can be made for the next shipment so that my hair ends up red? Thanks, Kate
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kate F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Fiona N.
25 juillet 2020
Not Impressed
POSTÉ PAR :
Fiona N.
25 juillet 2020
The kit I purchased was missing items and I let customer service know and there was no response!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Fiona- Thank you for reaching out to us here at eSalon! We are so sorry to hear our Custom Color Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sarah A.
25 juillet 2020
Didn't last
POSTÉ PAR :
Sarah A.
25 juillet 2020
The color came out quite a bit darker than the usual box color I use but, the coverage was really good. My hair was shiny and felt really nice. However, less then two weeks later my greys were back, and it looked like I hadn't colored my hair in quite sometime. In the end the results aren't worth the price and I will go back to using my usual drug store brand.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our reps has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Susan C.
24 juillet 2020
I cancelled and they still keep charging me and shipping
POSTÉ PAR :
Susan C.
24 juillet 2020
Don’t buy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Alice D.
24 juillet 2020
I think that I should have one step down color - in other words - little darker.
POSTÉ PAR :
Alice D.
24 juillet 2020
This most recent color was too light for me. Next time I would like a little darker shade.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Marisela S.
24 juillet 2020
Not good for gray coverage
POSTÉ PAR :
Marisela S.
24 juillet 2020
I’m on my third different attempt with this company to get the color right and cover my grays. I follow directs, leave it on the exact amount of time and it still doesn’t cover my gray hair. And let me just say, I’m in my late 30s and I don’t have a head full of grays.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marisela- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Joyce N.
24 juillet 2020
Hated it!
POSTÉ PAR :
Joyce N.
24 juillet 2020
Not for me
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joyce- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Elizabeth K.
24 juillet 2020
Color
POSTÉ PAR :
Elizabeth K.
24 juillet 2020
The color is still too dark and I can see a bit of brassiness
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Kathleen B.
24 juillet 2020
Changed texture
POSTÉ PAR :
Kathleen B.
24 juillet 2020
Not only was the color garish it made my hair (fine) rough and textured. I had to have it cut off.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
cheryl L.
24 juillet 2020
Dissatisfied
POSTÉ PAR :
cheryl L.
24 juillet 2020
The last time (4 weeks ago) when I used your hair color it didn’t take completely
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheryl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Nancy B.
24 juillet 2020
not color i wanted
POSTÉ PAR :
Nancy B.
24 juillet 2020
color was too gold
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Anna B.
24 juillet 2020
Color is different from previous order
POSTÉ PAR :
Anna B.
24 juillet 2020
The customer service is difficult to connect with
The colt that I received was different from the initial color almost brown red versus copper red had to remove color as it was awful
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anna - We’re so sorry to hear that your Color resulted different than expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Grace H.
24 juillet 2020
Not my color! Too red!
POSTÉ PAR :
Grace H.
24 juillet 2020
Feels good, but color is too red and dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Grace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Stephanie F.
24 juillet 2020
Too red, didn’t cover grays
POSTÉ PAR :
Stephanie F.
24 juillet 2020
I ordered ash brown, but the color turned out reddish and my grays aren’t covered.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Yolanda A.
23 juillet 2020
Very unhappy
POSTÉ PAR :
Yolanda A.
23 juillet 2020
I was so excited to try this but ended up very unhappy product did not come out at all my hair looks the same. Didn’t even cover all my greys.
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Yolanda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Damaris
23 juillet 2020
Disappointed
POSTÉ PAR :
Damaris
23 juillet 2020
Not enough coverage of anything, no roots coverage, very little product, color brassy & ugly.. defeats purpose of sending picture of current state of hair
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Damaris - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Anonym
23 juillet 2020
Extreme Enttäuschung! Genau das Gegenteil von dem was ich wollte!
POSTÉ PAR :
Anonym
23 juillet 2020
Ich habe sehr gehofft, dass diese (angeblich) individuell an die Bedürfnisse angepasste Farbe etwas für mich sein könnte, leider was es eine absolute Enttäuschung! Ich habe zuvor umfassend die Beschaffenheit meiner Haare und dass ich von Natur aus rote Pigmente in den Haaren habe beschrieben, dass ich auf keinen Fall den Rot-Stich verstärken will und deswegen einen sehr aschigen und neutralisierenden Ton brauche. Auch ein Foto hatte ich mitgeschickt. Ich habe genau die Anweisungen befolgt. Das Ergebnis war zu dunkel und ein deutlicher Rotstich (der nach einigem Waschen auch noch orange wurde!) war sichtbar! Davon abgesehen wurden graue Haare überhaupt nicht abgedeckt (und ich habe nicht einmal besonders viele davon)! Die Farbe ist Schrott und die Beratung mangelhaft. Das Geld absolut nicht wert! Da gehe ich lieber zum Friseur oder lasse mich in einem professionellem Geschäft beraten!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anonym - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Frank B.
23 juillet 2020
Too dark
POSTÉ PAR :
Frank B.
23 juillet 2020
The color is very dark still. I can’t see any highlights at all. The next order must be lighter.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Frank - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Chrisanne
23 juillet 2020
No 2nd pair of gloves
POSTÉ PAR :
Chrisanne
23 juillet 2020
In my last order there was only one set of gloves. How in the world would you think one pair of gloves is sufficient? After they are covered in dye then I have to carefully try and remove them so I can put on the same dye covered pair for the shower. Now they are covered in dye and my shower curtain and everything I touch getting into the shower is also covered in dye. For the price, why cheap out on the second pair of gloves??
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chrisanne - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Chariss C.
23 juillet 2020
Love color
POSTÉ PAR :
Chariss C.
23 juillet 2020
I did love the color but within two days my roots were completely cleared of any color at all at least a good half an inch
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chariss - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTÉ PAR :
Colleen M.
23 juillet 2020
Change color
POSTÉ PAR :
Colleen M.
23 juillet 2020
It’s a little to brown would like a little mor copper
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Colleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Kristy L.
23 juillet 2020
Undecided
POSTÉ PAR :
Kristy L.
23 juillet 2020
I like the color... but it leaves my hair very dry & damaged looking!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kelli C.
23 juillet 2020
Color rating
POSTÉ PAR :
Kelli C.
23 juillet 2020
Color doesn't stay in. Washed out as if I never had it done.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kelli - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tracy M.
23 juillet 2020
Color is not what I ordered.
POSTÉ PAR :
Tracy M.
23 juillet 2020
Very DISAPPOINTED in how my hair turned out, NOTHING like the ordered color at all, my hair is now twice as dark as it was before. As a first time customer I trusted your company even posting my before and after pictures which I can tell that your stylist didn’t understand my hair at all and now I’m stuck with this very dark color which is very very Disappointing! I will not be a future customer.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sandra N.
23 juillet 2020
Disappointed
POSTÉ PAR :
Sandra N.
23 juillet 2020
I really wanted to love your product, but my first order made my hair to dark and brassy instead of getting the brown ash tones so I adjusted my color, going with the colorists recommendation and now my hair is even darker and such strong reds and brassiness that I just want to cry! It's going to take a whole lot of fixing to try and tone this huge mistake down! Again, I wish I could have loved your product and become a regular customer! Sadly, I don't recommend brown shades and maybe it's just me, but I'm completely disappointed!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jenna R.
23 juillet 2020
Hair turned orange!
POSTÉ PAR :
Jenna R.
23 juillet 2020
The colour was supposed to come out a dark blonde. I had included several images of my own hair In the selection process and so I can’t see how this is really mixed by a professional or even an individual? The colour was really no better than if I had purchased hair dye from boots.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Mandy S.
23 juillet 2020
Color didn’t really take
POSTÉ PAR :
Mandy S.
23 juillet 2020
I was very sad about my first use. My color didn’t take very well. It’s a slightly darker shade so there’s some difference, but just not much. And the roots color seems to clearly be different from the ends with very little blending. And it’s funny because my stylist had at first emailed me to say that this was significantly darker than my current shade and they recommend a gradual darkening since it’s harder to lighten and they don’t want it to come out too dark. I give 2 stars because the service side was excellent and the packaging was good but the end result of the product fell short.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
R L.
23 juillet 2020
Terrible customer service
POSTÉ PAR :
R L.
23 juillet 2020
Customer service is a joke. eSalon sent me the wrong color and refuses to do anything about it. They offered to send me a free kit when I went to turn off my plan but I can no longer trust them because they sent me the wrong color. It was red-toned when I've been using ash-tone for the last year. There is no recourse if you have a problem. After 3 years, I'm done with this company.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
R. L. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Faith P.
23 juillet 2020
Color Not Achieved
POSTÉ PAR :
Faith P.
23 juillet 2020
The requested color of a soft black with blueish tones did not produce the same results expected and instead gave off a dark brown shade.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Faith - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Jenn B.
22 juillet 2020
Grey
POSTÉ PAR :
Jenn B.
22 juillet 2020
Didn’t really cover grey in front. My hair also feels too dry
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jenn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Renee G.
22 juillet 2020
Didn't cover my grey 😣
POSTÉ PAR :
Renee G.
22 juillet 2020
It got my roots however my Gray's are still Gray's. I did everything I was told to do and you can still see my gray. Not very happy about that!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Renee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Colleen O.
22 juillet 2020
Not happy with price increase after first order
POSTÉ PAR :
Colleen O.
22 juillet 2020
Happy with my colour but don't know if I'm willing to pay £15 + £5.95 for shipping. It was not clear that the price went up after first order which was £9. I can't cancel as my order is on route. I'll try it once more and make a decision whether to cancel or not 🤨🤔
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Colleen O. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Deborah B.
22 juillet 2020
Color way too dark!
POSTÉ PAR :
Deborah B.
22 juillet 2020
I created the profile & provided a current picture. A colorist did not contact me for any further clarification. However, the color provided for my roots only was way too dark. There is an obvious separation between the color applied to my roots and my remaining hair, it does not blend at all. This is horrifying to someone who has only had their hair professionally done & does not know how to remedy this situation. Not very likely to reorder nor refer to anyone.
Also, I placed the original order on July 7th; and received an email indicating the label had been created along with the tracking information. I checked a number of times on the status, but the tracker indicated the package had not been received. I contacted eSalon on 7/16 with this information & they processed a replacement order. On 7/17, the original order was provided to USPS; and on 7/18 the replacement order was placed with USPS.
On a positive note, the instructions provided were very clear and easy to follow.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kathryn F.
22 juillet 2020
Did not like the color or the product
POSTÉ PAR :
Kathryn F.
22 juillet 2020
Was not satisfied with the color or the product, I found that it didn't last as long as it does when I go to a salon and felt it dried out my hair. Would like to cancel all auto ship. Would like a refund on the product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Robin B.
22 juillet 2020
Too Drying
POSTÉ PAR :
Robin B.
22 juillet 2020
It was very thick and dried my hair. I didn't expect the demi permanent to be so drying. I didn't like this
product texture. Color was ok.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Robin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Danielle N.
22 juillet 2020
SAVE YOUR HAIR - don’t use this!!
POSTÉ PAR :
Danielle N.
22 juillet 2020
A truly awful experience. I was sent two colors - brown for my roots and bright, clown red for the rest. The result was horrific and I had to go to a salon to have it fixed. When I called customer care, she casually said “we can’t color roots red, so brown is the closest you’ll get without going to a salon and having it done.” Would’ve been great information for them to share before sending me this product.
I had to have a salon fix this, for over $100. I will never ever use this service again, and recommend you don’t either!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Danielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Vanessa C.
22 juillet 2020
Not happy with color
POSTÉ PAR :
Vanessa C.
22 juillet 2020
Not happy with color so much red and very poor gray coverage
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vanessa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kathryn W.
22 juillet 2020
no brush
POSTÉ PAR :
Kathryn W.
22 juillet 2020
I'm happy with the color. The first time I ordered this product there was a brush for application. The second time, there was no brush and it doesn't appear to be a mistake as the list of items provided does not include "brush". It is very hard to apply without a brush and after getting all set up I didn't want to go out to the store to get one. Also, a little got in my eyes during the rinsing stage and it stings like crazy .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathryn - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Deborah S.
22 juillet 2020
Buyer beware
POSTÉ PAR :
Deborah S.
22 juillet 2020
Turned my blond/gray hair into dark red!!! I wanted medium blonde. No help with remediation costs. Had to buy clarifying shampoos and a blue shampoo to remove red. Still not gone weeks later. Scared to use this service again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Patricia B.
21 juillet 2020
Not for me
POSTÉ PAR :
Patricia B.
21 juillet 2020
To be completely fair, I did not give them a chance to adjust the color. After two roots touch ups my hair started looking brassy (I have mostly whitish gray ashy blonde hair, going for blonde). My stylist is seeing clients again (after the COVID shutdown) and I prefer to have someone hands-on adjusting my color. This was a lot more reasonably priced than she is, and convenient to have shipped to me. But I really didn't want to have to make adjustments and hope they got it better this time.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Patricia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
amy S.
21 juillet 2020
Brassy
POSTÉ PAR :
amy S.
21 juillet 2020
The hair color of Ash blonde is too brassy. I will cancel subscription if not fixed
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Amy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Giovanna R.
21 juillet 2020
Color too dark
POSTÉ PAR :
Giovanna R.
21 juillet 2020
This is not a complaint however the color is too dark
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Giovanna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Claire W.
21 juillet 2020
why do you keep sending me your product? I didn't use it because it left my hair
POSTÉ PAR :
Claire W.
21 juillet 2020
a shade found in nature but not in hair color- how can I return this most recent sent product? I feel as though I've been scammed; I was somehow tricked into "signing up" for automatic 3 week sends- what a terrible business model- I want my money back!! give me your address and I'll send you the box which will also cost me money-
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Claire- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Apryl H.
21 juillet 2020
Not what I requested.
POSTÉ PAR :
Apryl H.
21 juillet 2020
My initial order was much darker than expected. I was only looking to cover “grey” (my grey is white), and keep my over-all color the same. I requested a lighter color for my next order. I got the same dark results. Will be canceling subscription. My hair also feels dry after using this product twice.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Apryl- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Amanda V.
21 juillet 2020
Light Blonde color
POSTÉ PAR :
Amanda V.
21 juillet 2020
The color did the same as the strawberry blonde. It did not give me a blonde color. Disappointed. Last time the strawberry blonde worked nicely but this color did not change my color other than covering my roots
1 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Amanda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Jessica B.
21 juillet 2020
Was ok
POSTÉ PAR :
Jessica B.
21 juillet 2020
Not as red as last time, also the price kept creeping up. So cancelled.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and you were unhappy with the pricing of our products. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Mary Lou C.
21 juillet 2020
Roots and ends mismatched
POSTÉ PAR :
Mary Lou C.
21 juillet 2020
I was very pleased with the color for the roots. The second color for the ends was noticeably darker red and did not blend in.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary Lou- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Sarah C.
21 juillet 2020
I hate this
POSTÉ PAR :
Sarah C.
21 juillet 2020
The customer color is hideous and not at all what I wanted. They make it impossible to cancel and this place overall sucks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Valerie W.
21 juillet 2020
Good color but no shampoo or conditioner
POSTÉ PAR :
Valerie W.
21 juillet 2020
I love the hair color from here, however this time it came with out the shampoo and conditioner to use after. I was used my own, but if it is on the box as part of the package it should be there!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Valerie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Christine A.
21 juillet 2020
die Haarfarbe
POSTÉ PAR :
Christine A.
21 juillet 2020
Die Haarfarbe entspricht nicht meinen Vorstellungen. Ich wollte den Farbton etwas rötlicher. Außerdem sind meine Haare seit geraumer Zeit matt und strohig. Ich habe mir extra Shampoo und Spühlung mit dazu bestellt
damit bei Haar glänzt. Ich bin sehr enttäuscht 😞
Deshalb werde ich das Abo hiermit kündigen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christine A.- Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Cheryl T.
21 juillet 2020
Not impressed
POSTÉ PAR :
Cheryl T.
21 juillet 2020
I have been using esalon for quite awhile now. Until the June/July order - all was good. The new creamier mix is nice that it is not so sloppy, but it does not last. I colored my hair on July 15th and it has already washed out. The color has faded and the gray is back. I noticed right after coloring my hair that I did not need to use the wipe to remove color from my skin that had been touched, it had all washed off. Very unusual. Hopefully you get this issue fixed. Thanks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Christina C.
21 juillet 2020
Turned my hair orange
POSTÉ PAR :
Christina C.
21 juillet 2020
I followed the directions exactly and now my light brown roots are orange. I would not recommend.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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