The color did not cover gray, it lasted maybe three weeks and the gray was showing through. I ordered dark blond (neutral) but it is warm golden blond too light for my roots.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Linda B.
4 juin 2020
Awful stuff
POSTÉ PAR :
Linda B.
4 juin 2020
Came out dark grey not honey blonde
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Sylvia J.
4 juin 2020
My experience
POSTÉ PAR :
Sylvia J.
4 juin 2020
The customer service representative was excellent I on the other hand messed up the color I have chosen is way to dark for my liking I would of rather went lighter than what it is now that it’s colored
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sylvia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
S C.
4 juin 2020
wrong color/didnt like
POSTÉ PAR :
S C.
4 juin 2020
The color I ordered had an obvious red toned color (was called dark blonde copper) That name not only makes me believe it would have a red tone to it, the photo of the color shown showed red tone. However, the color I received had NO red in the formula at all. I had ordered this same dark blonde copper color formula in the past and was able to research it and found that all three times I had ordered this color from a now unused email, each formula had red in it. When I got this most recent color formula, no red at all listed in the pie graph and it turned out a bland mousey brown that I do not care for at all. I WANTED A RED TONE, thats why I chose that color. This last order was a remake of a previous order that again was not even the color I asked for to begin with therefore I was sent this latest color free to make up for the previous one sent....that one wasn't even the color name I request. The colorist changed it and sent me what HE wanted to. Unsure if I will attempt to order again. May try a different company.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sherry- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Katrina T.
4 juin 2020
doesn't last
POSTÉ PAR :
Katrina T.
4 juin 2020
I have ALOT of gray/white hair at the front of my head and I was excited to try this product and was impressed with the way the products were labeled used and explained. I followed the directions and was at first very happy with the results. but after about a week week.and a half my grays started coming back I was annoyed by this because I expected it to last longer but it didn't last any longer then the drug store versions. I'm going back to those. not worth the price for the same results as the cheaper versions
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katrina- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
Julie M.
4 juin 2020
Not the Correct Color
POSTÉ PAR :
Julie M.
4 juin 2020
First, I have been coloring my hair myself for 31 years and this is my first time depending on someone else who is supposed to be excellent a mixing colors and she totally blew it. My hair is washed out and not bright at all and damaged. I am so frustrated because this is supposed to be a great experience. I'm very disappointed and there is supposed to be a 100% guarantee, but there is no way that I am finding to achieve that.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Gloria B.
4 juin 2020
No me gusto el color
POSTÉ PAR :
Gloria B.
4 juin 2020
Tuve un inconveniente con el pedido anterior porque el color es muy oscuro
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gloria- Realmente lamentamos que nuestro color no haya cumplido con sus expectativas. Tomamos en serio los comentarios de nuestros clientes y continuamos mejorando nuestros productos todos los días. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello!
POSTÉ PAR :
Amira A.
4 juin 2020
grey hair
POSTÉ PAR :
Amira A.
4 juin 2020
i like the color and its blending nicely with the rest of my hair , my only problem that it didnt cover my grey hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amira- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ilse janet V.
4 juin 2020
Estafadores
POSTÉ PAR :
Ilse janet V.
4 juin 2020
Sois unos estafadores
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Ilse: Gracias por escribirnos. Sentimos que hayas tenido una incidencia al utilizar nuestros servicios. Estaremos encantados de poder revisar lo ocurrido y darte una solución. Te hemos contactado a través de email.
POSTÉ PAR :
Sydnee RP
3 juin 2020
Mixed opinion
POSTÉ PAR :
Sydnee RP
3 juin 2020
I received my first ESalon colour, I loved the packaging and the instructions were very simple to understand. Unfortunately the colour did not come out as I had hoped. I ordered the light brown and it turned out slightly darker than expect and very warm, my hair is orange in the sun which I am very unhappy about and I haven’t been given much advice/ direction on how to correct it even though I have asked on more than one occasion.
On a positive note I can say that they do keep their promise about 100% colour happiness guarantee but I will have to put a lot thought into ordering from them again as the customer service is very poor.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sydnee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Gesine D.
3 juin 2020
Kaum Grauabdeckung
POSTÉ PAR :
Gesine D.
3 juin 2020
Die Farbe hat trotz Anwendung laut Gebrauchsanweisung kaum gedeckt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gesine D. - Vielen Dank für Ihr Feedback. Wir freuen uns schon darauf, die Grauabdeckung Ihrer individuellen Haarfarbe anzupassen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Donna A.
3 juin 2020
Not happy
POSTÉ PAR :
Donna A.
3 juin 2020
I was very clear explaining the color ive had for years. Red. The color i received turned my hair brown. Then i just realized already they biilled me 40 more dollars for one treatment to color roots. Its not even been a month since the fiirst order. Why 40.00. Im on ssi. I didnt know it keeps billing and sending. I cant afford this exoecially when i wont use the wrong color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Kerry L.
3 juin 2020
Very disappointed in timing of my order.
POSTÉ PAR :
Kerry L.
3 juin 2020
I was leaving on vacation and my order was for May 27 didn’t ship until June 2. Very disappointed I wasn’t leaving until the 5th. Should have been plenty of time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kerry - We’re truly sorry that our color did not make it to your on time as usual. We take our clients' feedback to heart and continue to improve our products each and every day.
POSTÉ PAR :
Lyndsey W.
3 juin 2020
Not even close to the right colour
POSTÉ PAR :
Lyndsey W.
3 juin 2020
I was really excited to try this service and ordered a lovely copper Auburn colour,very similar to my childhood colour. I sent photos of my current hair colour and of exactly what I wanted.
What I got was nowhere near. It's not even close. It's about 3 shades to dark at least and isn't even the right tone. I'm so so disappointed. My hair is also SO dry that I am going to have to pay a salon when I can to get it fixed.
I will definitely not be recommending this to my groups.
My long hair is totally ruined and I have tried unsuccessfully to contact the company for the last 4 days. They are not replying to any of my messages
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lyndsey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Audrey S.
3 juin 2020
Though it was good at first
POSTÉ PAR :
Audrey S.
3 juin 2020
I thought this was good at first I have a lot of grey and white roots and at first I thought this covered well. Unfortunately the colour is fading at a fast rate. I certainly got a far better ware time going to the hairdressers. However I am aware that this could be my application fault as well
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Audrey - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
marie R.
3 juin 2020
didn’t receive
POSTÉ PAR :
marie R.
3 juin 2020
my credit card was charged but i still haven’t received my color and I need it badly
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Julie M.
3 juin 2020
Color
POSTÉ PAR :
Julie M.
3 juin 2020
I’m canceling my subscription because I don’t like the color. When the first order came I didn’t have time to use it before the next one came so I didn’t know the color was wrong. Now I’m stuck with 2 boxes that I will use but with a color I’m not happy with.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Ana S.
3 juin 2020
My hair is almost BLACK
POSTÉ PAR :
Ana S.
3 juin 2020
I hate it!
Please send a color remover ASAP. And instructions how to fix the mess
Thank you, please hurry
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Robin S.
3 juin 2020
Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even.
POSTÉ PAR :
Robin S.
3 juin 2020
Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even. What do I do? I'm going to have to go to a salon and get this fixed. Just a horrible color for me, I'm not a redhead at all and now I'm sitting here with red hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Robin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Beth S.
3 juin 2020
Product
POSTÉ PAR :
Beth S.
3 juin 2020
Made my hair feel coarse and dry. Not a big fan of product!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Beth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Carolyn M.
3 juin 2020
Pretty BUT!
POSTÉ PAR :
Carolyn M.
3 juin 2020
Pros: Pretty color
Cons: 1. After 1 wk color fades
2.dries out hair
i will not purchase again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carolyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Mary W.
3 juin 2020
Brassy
POSTÉ PAR :
Mary W.
3 juin 2020
Hair came out d brassy not the ash color I ordered
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Karen F.
3 juin 2020
Not the color i asked 4
POSTÉ PAR :
Karen F.
3 juin 2020
I ordered the initial package asking for a dark Auburn got brown then theymade me wait a month to resend the color I asked for I even dowlloaded a picture and sent it to them of the color i wanted and still way off. Didnt contact them again I saw no point because if u cant come remotely come close to the picture forget it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We truly appreciate your feedback and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Roberto L.
3 juin 2020
Very Hard on the Hair
POSTÉ PAR :
Roberto L.
3 juin 2020
I have coloured my hair for eons and it always felt soft after. But after using my custom set, My hair was dry like straw and the colour was not any better than the professional colour I have used from Italy.
HOWEVER, I did like that it came as a kit with everything i'd need including cap and gloves. But the applicator was good for me doing the entire head, and not just roots. So I mixed everything in a colour bowl and brushed the colour on like I usually do. I cancelled my subscription as my hair did not feel good at all after colouring and it should be soft and silky. Sorry I could not give a better review.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Roberto - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Aimee S.
3 juin 2020
Color is not good
POSTÉ PAR :
Aimee S.
3 juin 2020
I’ve tried two different colors , both not good. I can’t continue to “experiment” on my hair to find the right shade. It comes packaged really nice , with everything you need .
Unfortunately, it didn’t work for me .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Aimee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Stephanie O.
3 juin 2020
Much more red than requested
POSTÉ PAR :
Stephanie O.
3 juin 2020
I wanted to tone down the red/brassiness, and enhance the cool blonde/brown. I will say the color is rich & shiny, just too brassy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Patrice S.
3 juin 2020
formula was off! + didn't cover my gray hair new growth
POSTÉ PAR :
Patrice S.
3 juin 2020
formula was off! I'm confused and disappointed by the formula that was sent for me, especially where I provided you my exact formula from my personal hair stylist! Also it didn't cover the gray hair in my new growth. TO make it worse, I have attempted to submit a message to Customer Service via the website referencing my order (order # 4329644;) and each time I fill out the form and press "submit" I get an error message saying it wasn't submitted and to please try again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patrice- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
carrie B.
3 juin 2020
fried my hair, never again !!!!
POSTÉ PAR :
carrie B.
3 juin 2020
I will never use this produce again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carrie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Hutt C.
3 juin 2020
Geht so
POSTÉ PAR :
Hutt C.
3 juin 2020
Deckt graue Haare nicht optimal ab.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hutt C. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Courtney U.
3 juin 2020
Pretty disappointed
POSTÉ PAR :
Courtney U.
3 juin 2020
When I came across this service I was super excited that maybe I didn’t have to frequent the salon to keep my color looking decent. The first order I received I followed the directions to the letter, but I left it on a little longer because it didn’t seem to be getting any lighter... when I was finished there was 0 change. I gave it another shot thinking maybe I did something wrong, but like the first order, the second yielded no results. I will say the customer service is great though. I accidentally forgot to cancel for the third shipment and even after it shipped they refunded me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Courtney- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Lisa B.
3 juin 2020
Color
POSTÉ PAR :
Lisa B.
3 juin 2020
I didn’t like it .. going back to the other color I did with esalon ... which is great !!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Joy W.
3 juin 2020
I was sent two identical color boxes...
POSTÉ PAR :
Joy W.
3 juin 2020
I was told by the hair stylist that I spoke with that one was for toning, and to use it first. And the second was for color, a week later...They both are identical...I am not using either until I hear back.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Noemi B.
3 juin 2020
Not enough gray coverage
POSTÉ PAR :
Noemi B.
3 juin 2020
I still found gray's around my face even after saturating. It's almost two weeks and is fading quickly.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Noemi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sandra K.
3 juin 2020
leider ungeeignet
POSTÉ PAR :
Sandra K.
3 juin 2020
für mein haar leider komplett ungeignet
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Alysa T.
3 juin 2020
Not at all what I wanted
POSTÉ PAR :
Alysa T.
3 juin 2020
I specifically stated that I wanted as black as I could get. My hair has red undertones, which I wasn’t wanting at all. My hair came out a mousy brown with red in it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alysa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kathy K.
3 juin 2020
Wrong color
POSTÉ PAR :
Kathy K.
3 juin 2020
Was supposed to have a natural copper demi....I have naturally light reddish blond hair....my hair is now a horrible brown and I cant wash it enough to get the color out.
UPDATED: The company did provide a full refund without any issues, but my hair remains the wrong color, even after daily use of Biolage clarifying shampoo. I will give them credit for the color staying power. It has barely lightened in the areas where my hair was the most blond prior. I wear my hair up in a bun most days since due to the pandemic our hair salons are shuttered and I need to live with this for at least another month before I can even make an appointment. I would also recommend folks read the ingredients list carefully - including the additional section that generically states that any of their demi and permanent colors may contain any of the additional, harsher, chemicals listed in that section and which do NOT appear in the list for the specific color type you may have ordered.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Suki S.
2 juin 2020
Terrible
POSTÉ PAR :
Suki S.
2 juin 2020
So disappointed, wrong color, not full coverage and left my hair extremely dry.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Suki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
bonnie M.
2 juin 2020
Hair dye
POSTÉ PAR :
bonnie M.
2 juin 2020
The dye had a strong ammonia smell. Also dried my hair out making it even more frizzy. Would not recommend although it did cover the grays well.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Donna C.
2 juin 2020
Gray Coverage
POSTÉ PAR :
Donna C.
2 juin 2020
I've noticed a lot more gray hair that's not getting covered by the hair color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Beth B.
2 juin 2020
Allergic
POSTÉ PAR :
Beth B.
2 juin 2020
Even to their sensitive formula. My head itches for weeks! Didn’t cancel in time. Have a whole extra set if anyone is interested! Won’t use it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Beth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Ruth R.
2 juin 2020
Not so good coverage.
POSTÉ PAR :
Ruth R.
2 juin 2020
Since day one gray coverage doesn’t happen with this product. Also this is my third refresh and the color is a lot lighter then the past. Not satisfied at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ruth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Deanne P.
2 juin 2020
Fades quickly
POSTÉ PAR :
Deanne P.
2 juin 2020
The color started out a dark chocolate brown and after 3-4 washes started fading to a light brassy brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Carla M.
2 juin 2020
Way too dark
POSTÉ PAR :
Carla M.
2 juin 2020
Firstly, I don't know how to cancel from this plan! Help me to stop any further shipments. I didn't know I was signing up for recurring shipments & I DO NOT WANT THEM. Cancel me please. My hair is so much darker than I have ever worn it. I see no blonde at all. It barely looks even red, almost brown. It came out nothing like the photo I sent you. There was NO communication about my color. I am not a happy nor a satisfied customer & I would like a refund & to be removed completely from this plan
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Crystal G.
2 juin 2020
Wouldn’t cover my gray
POSTÉ PAR :
Crystal G.
2 juin 2020
I had to put it on my gray twice and it still did not completely cover. What can we do to fix that.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Crystal- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Alexandra A.
2 juin 2020
Orange!
POSTÉ PAR :
Alexandra A.
2 juin 2020
I have not liked your product at all. I used it once, the ammonia smell was knock out strong. The color came out orange, I had to have orange hair till I washed it enough to tone it down. Ughhh.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alexandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Laurie L.
2 juin 2020
No idea
POSTÉ PAR :
Laurie L.
2 juin 2020
Have not received product. Shipping is brutally slow. No longer interested.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laurie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Loni B.
2 juin 2020
Bottle busted
POSTÉ PAR :
Loni B.
2 juin 2020
I received my last order the entire box was completely fine until I opened it the inside was covered in the color
I was extremely disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Loni - We’re so sorry to hear that you were disappointed by the leaking order received. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Maria R.
2 juin 2020
Never received
POSTÉ PAR :
Maria R.
2 juin 2020
How can review something that I never received but you charged me huh
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Nicole B.
2 juin 2020
Color Washed Out
POSTÉ PAR :
Nicole B.
2 juin 2020
Product washed out within 2 weeks of application. Followed instructions exactly and color did not stay in.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Joyce K.
2 juin 2020
Hair is dry
POSTÉ PAR :
Joyce K.
2 juin 2020
Loved the color, easy to apply but it dried out my hair
2 weeks in I see a litle gray coming through, could have grown? I liked having a consultant!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joyce - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Deanna S.
2 juin 2020
NOT WHAT I ORDERED
POSTÉ PAR :
Deanna S.
2 juin 2020
TELL ME HOW TO WASH THIS OUT. ABSOLUTELY HORRIBLE. I wish i could send you pictures. I ordered a warm medium brown and I have the worst hair color i have ever had in my life. It is so dark and massive auburn color to it. I made specific details when i called that my hair tends to go auburn and it is all that color now. It was to be a medium brown and it is the darkest brown auburn i have ever seen. I am not happy at all and i can't go out in public like this. IT IS HORRIBLE. What is wrong with you people. Do you not listen at all to the customer. You turned it the color I said not to.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
karin E.
2 juin 2020
Bin enttäuscht
POSTÉ PAR :
karin E.
2 juin 2020
Am 21.05. bestellt, am gleichen Tag noch telefonisch von eSalon kontaktiert, toll! - Da klang alles noch sehr professionell. Erst am 02.06. die Ware erhalten. Vorsprochen wurde mir die Zusendung der Bestellung innerhalb höchstens einer Woche. Nachdem ich solange gewartet habe, war ich ich heute bei meinem Friseur, - zum Färben. Beim Nachhausekommen das Päckchen erhalten (leider zu spät), in die Farbe gerochen - PFUI, riecht dermaßen scharf, werde es nicht benutzen und das Abo ganz schnell kündigen. Bin enttäuscht!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karin E. Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung spät uns im schlechten Zustand erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Bonnie L.
2 juin 2020
Negative impression
POSTÉ PAR :
Bonnie L.
2 juin 2020
Nothing about either order has left me feeling happy
Asked for adjustments to first color as wasn't happy with it from what I can see they sent same color but hard to tell as never received the order
When I went to support filled out info site would not let me submit it so I assume I'm just out the money
If possible to give zero stars I would
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bonnie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tina S.
2 juin 2020
Not satisfied
POSTÉ PAR :
Tina S.
2 juin 2020
Did not do a good job on covering gray roots also color was extremely dark
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tina - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTÉ PAR :
Gena L.
2 juin 2020
Bad color
POSTÉ PAR :
Gena L.
2 juin 2020
Stylist changed formula even though I asked her not to
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Zerlean M.
2 juin 2020
Wasn’t harsh but after a week I See grey
POSTÉ PAR :
Zerlean M.
2 juin 2020
Saw grey after a week
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Zerlean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Susana A.
2 juin 2020
No quedé conforme
POSTÉ PAR :
Susana A.
2 juin 2020
Quiero manifestar que no quedé conforme con el producto, mi color se oscureció incluso en las puntas, yo pedí un rubio claro cenizo pero me dió un tono chocolate, pedí un shampoo baño seco y llegó golpeado y el producto se había evaporado, el tinte me produjo una alergia y resequedad al cuello cabelludo y ahora tengo mucha caspa. Por favor cancelen mi suscripcion, no deseo qie me vuelvan a enviar producto y no autorizo descuentos de mi cuenta de banco. Gracias
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Susana:: Gracias por escribirnos. Sentimos escuchar que el color quedó más oscuro de lo que esperabas y lo ocurrido con el Dúo de Champú y mascarillas para la protección del color. Estaremos felices de poder ayudarte y ofrecerte una solución. Te acabamos de enviar un email con todo tipo de detalles.
POSTÉ PAR :
Simone S.
1er juin 2020
Brennt wie Feuer auf dem Kopf
POSTÉ PAR :
Simone S.
1er juin 2020
Ich kann zum Farbergebnis nichts sagen, da die Haarfarbe auf meinem Kopf so stark gebrannt hat, dass ich sie nach 3 Minuten wieder abspülen musste. Auch der Geruch war unerträglich. Das habe ich bei einer Haarfarbe nie erlebt. Leider nichts außer Zeit- und Geldverschwendung.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Simone S. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Regine S.
1er juin 2020
Schöne Haarfarbe, aber...
POSTÉ PAR :
Regine S.
1er juin 2020
Ich muss sagen, dass die Haarfarbe wirklich sehr schön ist, dennoch werde ich zukünftig nicht mehr über eSalon bestellen.
Die erste Bestellung kam schnell und ich hatte keine Probleme meinen grauen Haaransatz zu verstecken. Die nächsten 3 Bestellungen wurden mir zwar pünktlich vom Konto abgezogen, aber mit der Lieferung der Farbe war das leider nicht so. Mit jedem Monat musste ich ein paar Tage länger warten. Schlussendlich wurde dies mit der Corona-Krise begründet, aber auch da muss dann gehandelt werden. Wenn auf einmal der online Bestell-Boom ausbricht, kann das nicht zu einem dauerhaftes Problem für die Kunden werden. Ja, ich kann mein Bestelldatum vorverlegen, aber um wieviel Tage ? Zum 20. eines Monats immer bestellt, am 22.05. E-Mail, dass Farbe versandbereit ist, ich warte heute (01.06.2020) noch immer darauf. Schade, ich werde mein Abo kündigen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Regine S. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Maria B.
1er juin 2020
Color first time user
POSTÉ PAR :
Maria B.
1er juin 2020
Did not cover my forehead roots, the rest it was fine and I did began at that point. The color was too dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria- We are sorry to hear that you were disappointed by the gray coverage and dark shade of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
alison M.
1er juin 2020
Never received order - no response to reship
POSTÉ PAR :
alison M.
1er juin 2020
Never received the order. Sent emails to customer service with my address - no response no replacement.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alison- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Nadia C.
1er juin 2020
Great colour but 3 different shades!
POSTÉ PAR :
Nadia C.
1er juin 2020
I got a slightly different colour made up and was also sent a complimentary end colour, but the colour i put on my roots is a different colour to the ends colour. the ends are quite red whereas the roots are a lighter brown and in spots, a dark copper colour. Not sure if i did something wrong or there was something wrong with the colour this time. I've done this so many times and this is the first time i seem to have 3 different colours going on.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nadia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Manuela T.
1er juin 2020
Very professional, unfortunately didn't do the trick
POSTÉ PAR :
Manuela T.
1er juin 2020
I was really impressed by the e-Salon box. Somebody clearly put a lot of thought into this; great quality tools and very precise and instructions. Unfortunately my hair colour didn't go as light as I had hoped.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Manuela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Nereyda M.
1er juin 2020
Entrega tardía
POSTÉ PAR :
Nereyda M.
1er juin 2020
Cuando elegí esta página, fue recomendada por alguien que le gustó, me dijo que llegaba pronto, yo hice el pedido en mayo 22 y ustedes dicen se demora 1 a 3 días hábiles, rastreando mi orden dice q llega hoy; lo q seria 11 días, después q hice el pedido tan caro pq quise probar y como es la primera vez super caro y aun todavía no ha llegado
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nereyda- Realmente lamentamos que nuestros tiempos de procesamiento y envío no cumplieran con sus expectativas. Tomamos en serio los comentarios de nuestros clientes y continuamos mejorando nuestros productos todos los días. Me complace confirmar que ha recibido su pedido a tiempo. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello!
POSTÉ PAR :
Elizabeth L.
1er juin 2020
Leaves hair in lovely condition.
POSTÉ PAR :
Elizabeth L.
1er juin 2020
I wanted a colour to ‘blend’ in they grey - this colour certainly isn’t doing that! Very pretty colour. I started as a mid blond/grey and put my request in for the colour I wanted (ash) but the colourist thought it was too light so changed it to light brown (seems to be 90% mid brown and 10% chestnut) I’m now a dark chestnut! Hey-ho lesson learned, I’ll have the chop and stick to my £6 off the shelf color in future. And, yes I did a strand test but doesn’t give a good ‘all over’ view.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Nathalie M.
1er juin 2020
Not sure what the rave is about
POSTÉ PAR :
Nathalie M.
1er juin 2020
Either my colorist didn't formulate my color right or the grid they provide demonstrates inaccurate color projections. I'm not impressed, waste of money in my opinion.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nathalie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Martha G.
1er juin 2020
Me oscureció mi tono de cabello
POSTÉ PAR :
Martha G.
1er juin 2020
yo envié fotos para mostrar el tono solo quería aclararlo más se supone q ustedes tienen la experiencia por eso compre allí mi tinte pero no quiero q me sigan enviando gracias
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Martha- ¡Gracias por comunicarte! Lamentamos saber que su formulación de color salió más oscura de lo que esperaba. ¡Garantía de felicidad de color al rescate! Un experto en color se comunicará por correo electrónico en breve para trabajar con usted para encontrar una resolución y acercarlo un paso más a alcanzar sus sueños de cabello perfectos.
POSTÉ PAR :
Lori C.
1er juin 2020
Color was fine - just didn't cover my grey roots
POSTÉ PAR :
Lori C.
1er juin 2020
Despite leaving on for 30 minutes - then drying and putting color back on just my grey roots for another 25 minutes - it did not give me coverage. I liked the color and my hair was not dry after using. Just disappointed it did not cover the roots.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lori- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Julie M.
1er juin 2020
Awful
POSTÉ PAR :
Julie M.
1er juin 2020
Tuned my dark roots which I was trying to lighten to match my blonde highlights on the end ginger so still have two different colours in my hair. Complained just had email to say a free correction is in the post which would be fine but there has been absolutely no consultation via any method apart from my initial complaint to determine what the problem is
So no I won’t be putting it on
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Marcia J.
1er juin 2020
Color did very little to cover grays
POSTÉ PAR :
Marcia J.
1er juin 2020
After using the product, my gray roots now look very light brown instead of the color of the rest of my hair. It did not do very well in covering the gray. I followed all the steps also. I thought I could at least have my roots covered and feel better about my hair but it looks like I am going to have to make an appointment for my hair colorist as soon as they open. Don't bother with this product. Not worth it. No color happiness here.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marcia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Shawna B.
1er juin 2020
Wrong color and damaged hair
POSTÉ PAR :
Shawna B.
1er juin 2020
I had asked for a light brown and specifically said that I didn't not want red undertones. Well my hair is red!! Which is what happens when the dye has red tones in it. Also, It dried out my hair and left me with breakage. So now I have to use product all the time or it looks like I have a frizz halo!! Will not be ordering again!! Very disappointed!! Also very disappointed that I left a message for colorist and never heard anything back!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shawna- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Kate M.
1er juin 2020
Probably Not
POSTÉ PAR :
Kate M.
1er juin 2020
As it was said, “trust the process;” so I did.
Followed my personal instructions to a “t.” Unfortunately the tone is on the lower end of the brassy spectrum. Did order the Tint Rinse with the color package, in case there was (a slim) chance I would need it.
...well, needed it. Haven’t seen much of a tone difference as of yet. Using a purple shampoo, then a purple tint rinse (been leaving on for 8-10 mins vs the suggested 3-5 mins) followed by a purple conditioner. Have done this routine twice since coloring two days ago. Planned to give it 10-14 days before making a decision.
The order process, delivery and product packaging were all quality. The personal instructions and tutorial videos were extremely helpful tools to have available during this at-home process.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kate- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Nicole D.
1er juin 2020
Color set
POSTÉ PAR :
Nicole D.
1er juin 2020
Used this color set today with okay results. I chose Blue Black, but unfortunately it came out soft black with no blue at all. I was pretty disappointed; however, I am grateful for this company during the pandemic, unable to reach my colorist.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Mickie C.
1er juin 2020
Can't get through to talk to someone about my color
POSTÉ PAR :
Mickie C.
1er juin 2020
I have been trying to submit questions about the color I recieved since my former hairstylist only recently shared my color information with me. I want to talk to an expert at eSalon and compare whether what I was sent is close to what I want to match. The website has no call number and the form for requesting help does not complete the submittal. So far, this is not boding well for me keeping the service -- it is just a simple question.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mickie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Maria T.
1er juin 2020
Not what I expected, very disappointed
POSTÉ PAR :
Maria T.
1er juin 2020
Before the pandemic I used to do all over blonde highlights with a cool undertone in a salon. Each visit was like $200-250. It’s very hard to keep up the blonde when the salons are closed so I bought an ammonia free box dye at Target and colored my hair in a dark blonde neutral shade. It actually turned out really nicely so I did it again about a month later. And then I started seeing all these ads about custom salon quality hair color services. So I decided to try esalon. I’ve chosen dark ash blonde shade and sent them a photo along with detailed description of my previous color and hair goals. The order was delayed by about 10 days but that was not a big deal. It arrived in a nice box and clear instructions. I have to say I read all the instructions and followed it to a t! Well, first of all, the ammonia smell was unbearable and I thought I’m going to collapse! When I washed and dried my hair I was so upset! I had orange brassy roots and the length was much lighter and warmer than what I expected. It was supposed to be a dark ash blonde! Well it was far from it. I had to research my options how to cover up this mess. I bought a color depositing deep conditioner in light brown and purple to counteract those brassy roots and cover light yellow blonde on the length. That was an additional $60 but it looks decent now. I wish I just bought one of those ammonia free natural box dyes and saved my hair from damage, disappointment and more expense. I wish I could attach a before and after phot. I would not recommend it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
connie M.
1er juin 2020
Hey coverage so so
POSTÉ PAR :
connie M.
1er juin 2020
Too brassy, not enough grey coverage. Would like to deepen the shade possibly
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Connie- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Highly Disappointed
1er juin 2020
customer service is horrible
POSTÉ PAR :
Highly Disappointed
1er juin 2020
wanted to find out what color was shipped they never answered only offered to ship it again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Juliet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jamie T.
31 mai 2020
Pearl golden
POSTÉ PAR :
Jamie T.
31 mai 2020
My colour went on really nicely with a pink glow to it. Since I had blonde on the mid and ends and my natural brown on my roots the colour didn't take well to my roots. This resulted in my roots being a dark blonde color and the mid and roots being dark blonde with a pink colouring to it. I had to get another colour from a friend who is a hairdresser to fix this as my hair was two colours. I feel maybe there could be more explanation as to the tones of the different colours when looking for the perfect colour
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jamie T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Susan B.
31 mai 2020
Didn’t cover gray
POSTÉ PAR :
Susan B.
31 mai 2020
Maybe I need darker color or leave in longer but didn’t completely cover gray
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan B. - we appreciate your feedback and apologize for not meeting your gray coverage expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
SRW -
31 mai 2020
Overall So So...
POSTÉ PAR :
SRW -
31 mai 2020
The color set is the same as the rest. I did not like the color I received because it was too dark. My overall experience was great because my husband colored my hair (although he did not like the overall dark hair color). He never would have helped if it were not for having to stay indoors. The color itself looked nice for black, but not my color. I normally go to Gene Juarez to get my hair colored, or touch up with a Semi-permanent. I thought this might be something I can do at home since going out is not possible at this time. I requested a color adjustment today. I actually logged on to cancel, but I’ll see what happens with my request. I received a second kit before I thought about making a color adjustment. Don’t plan on using. Ordered a Clove color Semi-permanent hair color from Amazon yesterday. I’ll give it one more try.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
SRW- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Sheila D.
31 mai 2020
Color
POSTÉ PAR :
Sheila D.
31 mai 2020
My only issues I wish there was more gray coverage
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheila D. - We appreciate your feedback, and we are sorry to hear that you were not happy with your gray coverage. Since our Color Team could discuss it with you, let us know if you need anything else. Thank you for your patience.
POSTÉ PAR :
Lara G.
31 mai 2020
Bad Instructions, Bad Color
POSTÉ PAR :
Lara G.
31 mai 2020
First attempt at home root color after years of salon visits. Carefully ordered color (dark brown with gold). Order info online specifically said to avoid applying to already colored ends because it would make them too dark. But then printed insert included with dye said that it was necessary to massage color through to ends for 3 minutes and that it was critical NOT to skip this step. Welp I paid a premium for custom color, I thought. Massaging through to ends must be a custom instruction too? Nope! I now have brown roots with jet black ends. A summer of ponytails for me until I can get a professional to fix this.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kim A.
31 mai 2020
Didn’t cover
POSTÉ PAR :
Kim A.
31 mai 2020
I have always used this this last order I used did not cover in spots
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Regina L.
31 mai 2020
Do not try this at home!
POSTÉ PAR :
Regina L.
31 mai 2020
Terrible service. I submitted photographs, completed questionnaire and wrote a note regarding color correction. The color formula I was sent was not even close to my hair color in my photographs. It turned my natural medium ash blond hair red. A second color correction was sent. This made my hair turn orange. I followed the directions to a tee both times. I do not recommend your service.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Regina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kyla H.
31 mai 2020
Not the colour I wanted at all.
POSTÉ PAR :
Kyla H.
31 mai 2020
The kit was nice and the instructions easy. I have naturally med brown hair. I ordered dark blonde which was one of the lightest shades esalon would allow. I followed the instruction and my hair looks the same except it has a red tinge to it. I do not like it at all. I especially don't like the red tint. I won't be using this product again and instead will pay much more for my hair dresser to fix this.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kyla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Venus H.
31 mai 2020
Colour mixed into Grey tone
POSTÉ PAR :
Venus H.
31 mai 2020
I am Naturally dark blonde with mid light complexion, light freckles light blue eyes.
Unfortunately, I was very disappointed in the color percentage combination on the chart, which After mixing color it turned grey, it did not go towards a light white color that I’m used to seeing before any of my blonde highlights color application -
I had to take great pause to consider applying this mix to my hair. Especially taking an extreme risk that and did not want the finish color to look dark ashen grey.
This was not what I was going for, the color mixed together gave my husband and I an uneasiness that would give a very less than attractive desired results.!
I am returning product to sender for full refund please!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Venus - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Amanda G.
30 mai 2020
Destroyed my keratin
POSTÉ PAR :
Amanda G.
30 mai 2020
I had indicated that I use keratin. Your package killed my keratin application on my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jennifer O.
30 mai 2020
Disappointed
POSTÉ PAR :
Jennifer O.
30 mai 2020
I followed the instructions and it didnt turn out to be the color i wanted. I wanted Red and instead i got a copperish type of color. I was excited to get my hair red and disappointed that it didnt turn out red!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jennifer B.
30 mai 2020
not what I expected
POSTÉ PAR :
Jennifer B.
30 mai 2020
I had high hopes for this kit but the color was too brown, not nearly red enough. I don't know if I would order this again, My hair seems more damaged than I expected, I have been coloring my hair for a very long time and had better results with boxed dyes.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Rebecca C.
30 mai 2020
20 long days
POSTÉ PAR :
Rebecca C.
30 mai 2020
I really really want to like this.
BUT I ordered on May 14 and post office says hopefully by end of day on June 2nd. Also, I did not know I would be paying 8.95 for shipping or that this shipping I’m paying for is going to take 3 weeks.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Alisha D.
30 mai 2020
Poor Color with harsh chemicals
POSTÉ PAR :
Alisha D.
30 mai 2020
The color is too dark and the chemicals made my eyes burns. I will not purchase this again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals
POSTÉ PAR :
Nida F.
30 mai 2020
Fades after 3 washes
POSTÉ PAR :
Nida F.
30 mai 2020
My color was different on the roots and different at the ends also it was bit darker then I expected.
Worst part it faded after 3 washes and my highlights color is showing again. I m very disappointed this time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nida - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Kristin H.
30 mai 2020
Not a good look
POSTÉ PAR :
Kristin H.
30 mai 2020
This made my hair gold. Followed the directions to a t and it was not a good look. I do not want any more color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Michela O.
30 mai 2020
Good product but...
POSTÉ PAR :
Michela O.
30 mai 2020
The package was beautiful,the product was easy to use and enough to my purpose .At the end my hairs were shiny and soft...the only thing is that after a few days the colour of my root has lightened too much.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Audrey A.
30 mai 2020
Custom color set
POSTÉ PAR :
Audrey A.
30 mai 2020
Well at first I wasn’t sure if I liked the color but after a while I decided I did like the color. How ever it’s been washing out of my hair and I’ve decided it’s too expensive to buy a color that does not stay in my hair.. I don’t recommend this product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Audrey - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Erika V.
30 mai 2020
Muy poco tinte
POSTÉ PAR :
Erika V.
30 mai 2020
El color me gustó. Pero la cantidad es muy poca!! No me cubrió completamente y lo apliqué exactamente como lo indican. Me hubiera gustado que fuera un poco más. tengo bastante cabello. Pero el producto se ve bueno. Ahora quiero ver cuánto me dure el color. me quedaron partes más claras que otra porque no fue suficiente tinte. faltaba un poco más. quiero saber si me pueden mandar un frasco más grande de tinte si decidiera continuar ordenándoles ? Muchas gracias
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Erika - Una sincera disculpa que nuestra cantidad de color no haya cumplido con tus expectativas. Cada cliente es importante para nosotros y queremos ofrecerte un producto que cumpla con tus necesidades y expectativas.
POSTÉ PAR :
Elizabeth A.
30 mai 2020
I sent 3 email asking for a specific colour and I got the wrong one
POSTÉ PAR :
Elizabeth A.
30 mai 2020
Hi ,
Very disappointed.
I was in contact with 2 different consultant and I was very clear regarding my request: “ ash “ blonde .
They suggested to me to change the colour and I said yes but need to be “ash” even if it is dark but I want cover my “ red roots “.
I have received a dark blonde set that I don’t like and I don ‘t need it !
Sent 2 email , 5 days ago and I am still waiting for a response.
Waste of money .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Silvia Z.
30 mai 2020
I got the wrong colour and I am still waiting for an answer!
POSTÉ PAR :
Silvia Z.
30 mai 2020
I spoke with 2 different consultant and I was very clear about my request : “ ash “ blonde to cover my red roots .
I Have received a dark blonde colour that I don’t like and I don’t need and no one is answering to me .
I want change the colour ASAP .
Waste of money .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Silvia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
VERA V.
30 mai 2020
No he usado el producto y ya me envían otro
POSTÉ PAR :
VERA V.
30 mai 2020
No quiero que me hagan envíos mensuales no lo he autorizado como hago para detenerlo?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vera - Gracias por tus comentarios. Existen muchas opciones con eSalon. Si decides hacer un pedido con una promoción de eSalon, también podrás ver la información sobre nuestro servicio de envío automático durante el pago. Asimismo, podrás elegir recibir un solo pedido si así lo deseas. La ventaja de nuestro Plan de Color es que recibes un 20% de descuento en cada pedido
POSTÉ PAR :
Linda J.
30 mai 2020
No Show
POSTÉ PAR :
Linda J.
30 mai 2020
My May 7th Custom Color Set still hasn't arrived, and its now May 30th. I've asked to skip the next order, hopefully it will be here soon, can you please let me know whats the hold up?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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