I was really excited to try an at home salon color experience. My custom color was supposed to be a light intense copper. Sadly it came out very dark and almost a soft brown auburn, which is more my natural color. I also reccomend several hair masks afterwards, as my curls feel rather damaged now, especially closer to my roots which is where they were once the healthiest. I was offered a new free kit, however I declined.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Madison B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Patti L.
27 avril 2020
Wish it covered gray better
POSTÉ PAR :
Patti L.
27 avril 2020
I told them I have resistant gray hair. It did a poor job of covering, where my hair naturally parts was especially bad. Cheaper store brands did a better job. Color was a little light. I know I'm a level 5, but don't know what brand my stylist uses. On the positive side, the kit comes with 2 pairs of gloves, application brush, stain remover and stain preventer.
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Patti L. - We appreciate your feedback. We apologize for not meeting your expectations regarding your gray coverage. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Melissa T.
27 avril 2020
Not customized, roots only
POSTÉ PAR :
Melissa T.
27 avril 2020
I was sent a kit for roots only. I need color for all of my hair as it is usually medium brown and I color it copper/red. Most of the red has faded. I was sent a "custom" medium brown that is apparently not red at all. I'm not willing to try and ruin my hair. I was never able to get in touch with a stylist and finding a way to return/get your money back is confusing and time consuming. No thanks.
Update: I was sent a form email response telling me to do a strand test, even when my feedback was that I do not have enough color and do not want brown in my color (the color wheel in the instructions provided shows WAY more brown than I wanted). My request for a refund has been ignored. My questions about why I was sent a color with so much brown when I asked for red and why the kit is roots only are still unanswered.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melissa- We apologize for the delay in our reply to your review. Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTÉ PAR :
Krystin M.
26 avril 2020
Hair color
POSTÉ PAR :
Krystin M.
26 avril 2020
I want to give this more stars! I plan to continue using this hate color system but I still haven't found the right color. So it's frustrating. Plus it can be difficult to wash the color out after I dye it. It almost makes my hair feel like I'm trying to wash out was from my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Krystin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Tonia A.
26 avril 2020
Color faded
POSTÉ PAR :
Tonia A.
26 avril 2020
The color faded very fast.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tonia- We apologize for the delay in our reply to your review. We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Elizabeth T.
26 avril 2020
Very disappointing
POSTÉ PAR :
Elizabeth T.
26 avril 2020
My hair went from blonde to dull gray color but my roots are a little light strawberry blonde. Horrible. My husband looked at me and says your hair is gray all over.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Andrea T.
26 avril 2020
Only 2 weeks of gray coverage
POSTÉ PAR :
Andrea T.
26 avril 2020
Disappointed in the gray coverage. 2 weeks after, there is significant gray and the color fades within 10 days. I have tried the tint rinse... it does nothing for my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Lisa S
26 avril 2020
Gray coverage
POSTÉ PAR :
Lisa S
26 avril 2020
I was disappointed in the coverage... I have a patch of gray hair in the front of my head that the color didn’t cover enough, I put a lot of the product on that part of my hair & it seems like it has lightened up in that area after 1 washing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Steph T.
26 avril 2020
Should have gone to boots
POSTÉ PAR :
Steph T.
26 avril 2020
What a disappointing product. Followed all 'personalised' instructions stringently. The product went everywhere - all over the bathroom. Results. GREY hairs remain and dull lifeless ends. I had some remaining dye left over so I persevered and re-did my grey on the hairline with NO results. Product is very chemically and now I have a burning scalp to boost. Have had far superior results from a £6 box of dye from the chemist. Do not recommend.
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Steph T. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Bennie S.
26 avril 2020
do not last
POSTÉ PAR :
Bennie S.
26 avril 2020
the color only lasted 10 days.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bennie- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Alina G.
26 avril 2020
Not satisfied with results
POSTÉ PAR :
Alina G.
26 avril 2020
Hi, I followed your instructions and colored my hair today, but result did not satisfied me.
1. Roots did not change the color at all and still have my original color.
2. Ends are much darker that I was ordering and expecting.
I was ordering based on the picture on your website and was expecting bright vibrant light orange/copper, but the final color of my hair after coloring with your formula is red copper and very dark.
Please reply with your explanations and suggestions. Thank you
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alina- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Misti H.
26 avril 2020
Horrible
POSTÉ PAR :
Misti H.
26 avril 2020
My color was supposed to be a medium blond with copper. My whole head turned the color of a penny. It looked horrible absolutely horrific. I followed the instructions to a T. I will never order through this company again. Thanks for ruining my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Misti- We apologize for the delay in our reply to your review. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Alina G.
26 avril 2020
Nice color but didn’t color all the gray
POSTÉ PAR :
Alina G.
26 avril 2020
I liked the color but it did not cover up my gray hair in some spots.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alina- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Karla M.
26 avril 2020
My hair is the same
POSTÉ PAR :
Karla M.
26 avril 2020
I followed the instructions and at the end my hair looks the same, no color at all. Big waste of money
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karla- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Emily B.
25 avril 2020
Supposed to be Light Brown (Cool Beige) but it turned out dark and red tinted
POSTÉ PAR :
Emily B.
25 avril 2020
My natural hair color is medium brown. I wanted to go a little lighter with a cooler shade and chose the light brown (cool beige), but that is not the color that came out. Instead my hair color is darker, and slightly red. I thought the process of dying my hair was simple and straightforward. Just a little disappointed I didn't get the color I wanted.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Helen A.
25 avril 2020
I followed all the instructions that was given to me but did not cover my gray .
POSTÉ PAR :
Helen A.
25 avril 2020
I would like to cancel my future orders because I was not satisfied with the hair color at all since it did not cover my gray hair and my hair has two tone now.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Helen A. - We appreciate your feedback, and we are sorry to hear that we did not meet your gray coverage expectations. You will be contacted by our Color Team shortly. Thank you for your patience.
POSTÉ PAR :
Bettina R.
25 avril 2020
Es war ok
POSTÉ PAR :
Bettina R.
25 avril 2020
Komplett Haare färben war super
Aber nach fast 2 Wochen wieder graue Haare da, ca 3 cm.
Das bedeutet, dass ich alle 2 Wochen färben muss....das geht nicht.
Dann habe ich zufällig bei Rossmann gefunden, Ansatzspray .... nur oben auf Mittelscheitel.
Alles super
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bettina R. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Elizabeth H.
25 avril 2020
Darkened my hair
POSTÉ PAR :
Elizabeth H.
25 avril 2020
I followed all of the directions. My color was supposed to be light golden brown. But it turned my hair dark brown and I personally dont see any gold tones in my hair at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Brianna A.
25 avril 2020
Got exactly what I didn't want
POSTÉ PAR :
Brianna A.
25 avril 2020
My roots are now red while the rest of my hair is beautiful blonde. I warned that my hair has a natural red to it and that's now what I've got. It's awful.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brianna A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Phyllis T.
25 avril 2020
It did not completely cover my gray.
POSTÉ PAR :
Phyllis T.
25 avril 2020
I still have areas of my roots that are still gray. Despite having expert application of you product by a professional, there are still sections of gray that were not covered. We did this last night and I'm not happy with the results. Please send me the two necessary components to redo it in a little while. I don't need the rest of the kit. i would expect this to be free since your product did not work as advertised.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Phyllis- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Renee D.
25 avril 2020
Not too bad, almost impressed me..
POSTÉ PAR :
Renee D.
25 avril 2020
Up until I washed my hair the next day (or 2) the color was perfectly matched to my own.
My grays are starting to appear already after the first time washing, pretty disappointing since that's the main reason I ordered this product. It made my hair very soft though!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Renee- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Geanna F.
25 avril 2020
So difficult to get what I ordered
POSTÉ PAR :
Geanna F.
25 avril 2020
Ordered a couple weeks ago, filled in all the information that was asked for including my goal with the color, which was all over color. My order was reviewed by a stylist she changed the color to something she thought would be better but when I got my order finally after waiting almost two weeks it was labeled root touch up not all over color. After calling and speaking with a representative it isn’t enough to get my hair colored so I have to wait another 3-5 days after the color is recreated to get what I ordered originally! All in all I haven’t tried the product yet and won’t be able to for about 3 weeks after my original order. Hopefully this color is phenomenal for the amount of time I’m having to wait just to obtain the correct order.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Geanna- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Susan M.
25 avril 2020
No bowl or clips. Wrong color.
POSTÉ PAR :
Susan M.
25 avril 2020
first time trying. Half of the order is missing, wrong color. have tried getting through by phone all day.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rosie B.
25 avril 2020
Hated The Color!!
POSTÉ PAR :
Rosie B.
25 avril 2020
This was not even close to what I was expecting! My previous hair color was a reddish brown and that’s what I wanted!! Now it’s dark and ugly!! I’m so disgusted with it! 😠
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rosie B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Lorena S.
25 avril 2020
I don't even know what to say...
POSTÉ PAR :
Lorena S.
25 avril 2020
I can't really complain because my goal was to cover the gray hair from my roots, also because I mean this was my decision and in the situation we are living there was no other option. However I was not expecting my hair to be this dark, I mean I had highlights.I wanted the color to match my COLORED hair not my ROOTS. I mean of course not as light as highlights but a light color to match the whole color evenly. Now my hair color is completely DARKER than I thought it would be :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lorena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Emily A.
25 avril 2020
Price is good but not what expected
POSTÉ PAR :
Emily A.
25 avril 2020
Good price but color already faded
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emily - We apologize for the delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Becky B.
25 avril 2020
Didn’t color gray
POSTÉ PAR :
Becky B.
25 avril 2020
Next day gray was back
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Becky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Petra S.
25 avril 2020
Keine Lösung, besser lokal oder bei einem anderen Anbieter kaufen
POSTÉ PAR :
Petra S.
25 avril 2020
Ich habe die Farbe am 02. April bezahlt und bis heute (26.04) ist die Farbe nicht bei mir angekommen. Da ich weder eine Bank bin noch vier Wochen meine Ansätze kaschieren kann und möchte sehe ich hier keinen Nutzen und kann es in keiner Weise weiterempfehlen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Petra S. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Uschy S.
25 avril 2020
Nicht gut
POSTÉ PAR :
Uschy S.
25 avril 2020
Mir hat diese Farbe nicht gefallen. Somit möchte ich keine mehr haben
Mein Abo möchte ich sofort kündigen
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Uschy S. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
jenaya C.
25 avril 2020
bleh
POSTÉ PAR :
jenaya C.
25 avril 2020
it wasn’t purple at all
1 sur 3 personnes ont trouvé cet avis utile. Et vous ?
Jenaya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Belen R.
24 avril 2020
Very unhappy with the website
POSTÉ PAR :
Belen R.
24 avril 2020
I accidentally ordered root touch up when I wanted an all over color. I'm happy to order again but this website will not let me change my custom order and will only let me order the root touch up again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Belen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Ann G
24 avril 2020
Love the service color ok
POSTÉ PAR :
Ann G
24 avril 2020
Purchased this to go from my bright blonde back to bit darker of a color. My colorists really was amazing at explaining the process and suggesting my color fill. I just don’t feel that the color really pigmented enough. I have reached out so hopefully my colorist can get me corrected into something I’m a bit happier with but I will continue to try with esalon as I am so impressed with their shipping speed and service.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ann - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Cindy A.
24 avril 2020
Still not what I wanted
POSTÉ PAR :
Cindy A.
24 avril 2020
I wanted alittle more ash when I re did my plan, but there was no difference eyween the first time I ordered and the second, it’s still too light and alittle brassy it’s ok tho it’s never gunna be just right, thank you
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Erin S.
24 avril 2020
Orange
POSTÉ PAR :
Erin S.
24 avril 2020
It turned my hair orange. I would try a darker shade next time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michelle O.
24 avril 2020
Maybe my mistake
POSTÉ PAR :
Michelle O.
24 avril 2020
I guess I filled the questions wrong I got my natural color which I wanted to darken. My gray is now pink.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Karuna A.
24 avril 2020
Grey coverage was rubbish
POSTÉ PAR :
Karuna A.
24 avril 2020
The application was easy, same method as other home colouring kits but the coverage on grey hair was appalling.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karuna A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sofia T.
24 avril 2020
Ansatz bereits nach einer Woche sichtbar
POSTÉ PAR :
Sofia T.
24 avril 2020
Hallo,
leider habe ich zwei Wochen nach dem Färben bereits weiße Haare im Ansatz. Es fing in der ersten Woche mit den Schläfen an und in der zweiten Woche, habe ich bereits am Oberkopf am Ansatz weise Haare. Bedeutet in 7 Tagen darf ich den Ansatz wieder färben. Das möchte ich nicht. enmal im Monat ist für mich ok. Ich möchte erwähnen, dass meine Haare nicht schnell wachsen.
Zufrieden war ich dieses mal somit nicht und überlege ob ich wieder zum Frisör soll.
Vielen Dank erst mal
Mit freundlichen Grüßen
Sofia Tsampazi
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sofia T. - Vielen Dank für Ihr Feedback. Wir nehmen unsere Farbzufriedenheitsgarantie sehr ernst und würden uns gern mit Ihnen in Verbindung setzen, um daran zu arbeiten, Ihr Farberlebnis zu verbessern. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Sigrun R.
24 avril 2020
Lieferzeizeit unmöglich
POSTÉ PAR :
Sigrun R.
24 avril 2020
für die 1. Lieferung hat es knappe 4 Wochen gedauert, das ist einfach unverschämt.
Inzwischen habe ich ein anderes Produkt gekauft, denn so lange konnte ich nicht warten.
Auf Ihr Produkt werde ich nicht mehr zurückgreifen.
Die Sache war ein großartiges Versprechen über Facebook , das ein riesen Schwindel war.
Ich werde Sie sicher nicht weiter empfehlen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sigrun R. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Lisa B.
24 avril 2020
Brassy
POSTÉ PAR :
Lisa B.
24 avril 2020
The color did not damage my hair but it was so gold and brassy looking.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kathleen H.
24 avril 2020
not happy with color
POSTÉ PAR :
Kathleen H.
24 avril 2020
would like to cancel account
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked on resolvimg this issue. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
sabine K.
24 avril 2020
unzufrieden
POSTÉ PAR :
sabine K.
24 avril 2020
ich vertrage die farbe nicht und ich will auch keine mehr und ich möchte kündigen
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sabine K. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Lisa C.
24 avril 2020
Disappointed, it didn't cover my gray hairs...
POSTÉ PAR :
Lisa C.
24 avril 2020
I was hoping that I would like this product, as the customer support team is excellent. I left color on as specified, it didn't even cover my gray. I don't want to place another order. I will continue using L' Oreal product, as I have in years.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Crystal B.
24 avril 2020
Gray coverage
POSTÉ PAR :
Crystal B.
24 avril 2020
I have never had a problem getting gray coverage, but didnt get good coverage from this product. I loved the packaging, and its perfect for someone that likes more natural colors, but the red wasnt as intense as I wouldve liked.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Maru P.
24 avril 2020
roots showing
POSTÉ PAR :
Maru P.
24 avril 2020
color was too dark
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maru - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sarah I.
24 avril 2020
To dark
POSTÉ PAR :
Sarah I.
24 avril 2020
This damaged my hair beyond repair. I'm at a loss of the different quality. The first was amazing re second was darker and damaged my hair with out a request if change. Super disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
T B.
24 avril 2020
Did not cover gray
POSTÉ PAR :
T B.
24 avril 2020
The color was OK but it did not cover my gray. And it left my hair a bit dry
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
T - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Rebecca B.
24 avril 2020
I'm definitely not a hair stylist!
POSTÉ PAR :
Rebecca B.
24 avril 2020
It was hard for me to do. I didn't get enough coverage and should leave on longer than stated. Didn't last long.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebecca - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Samantha G.
24 avril 2020
Covered gray but...
POSTÉ PAR :
Samantha G.
24 avril 2020
My stubborn gray hair that is coming out around my face was fully covered. However, the ash medium brown had more red tones that were slightly brassy than it was ash for me. With my skin tone, the “redder” the color the more it “washes” me out. I have been using purple shampoo to help tone it down as much as possible.
Update:
The color correction I purchased on April 8 I finally used today April 24, after taking recommendations to use a clarifying shampoo. I have been doing this for about two weeks prior to dying. Today my hair is more brassy and more orange!!! I decreased my stars to one star for awesome gray coverage. My hair has never been red or on the orange side naturally. I just doesn’t understand why my hair doesn’t like this product. Initially I was wanting a cool ash medium brown and it never went there. I think after a week or two I might just go back to L’Oréal to get red and the orange mess out. I’m so heartbroken. I really wanted to like this product. The problem with L’Oréal it doesn’t cover my gray as well. My hair is naturally dark medium brown. This color just washes me out and I look tired and worn out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Loved how it was sent although the color was off a little to dark. Adding to my review: I have stuck with this for a while now I really love the permanent color does not fade out but when it comes to coloring my new growth greys I think I am about done, I have tried and tried but nothing no grey coverage at all around my face line, I tried no stain guard, extra time on the roots nothing works, another problem I have is never getting a email back when I send one, I had ordered the highlighter-but decided not to use it I emailed several times telling them but still got the orange color the net order. I am giving one more try then if not right im gone.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Fatmire M. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Leslie F.
23 avril 2020
My head still itches 7 days later
POSTÉ PAR :
Leslie F.
23 avril 2020
Evidently I'm allergic to this. The color was very good but I still am not sleeping well due to the itching.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Leslie F. - We appreciate your feedback. We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Margaret N.
23 avril 2020
Orange Roots
POSTÉ PAR :
Margaret N.
23 avril 2020
My so called custom color turned my roots orange. They will not refund my money.
Suppose to send me another color to cover it up it has not been shipped out yet.
It has been a week already. So much goes for their guarantee, I'm going to file a BBB complaint. Better off researching and buying your color at the store. I do not recommend esalon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margaret N. - Thank you for your feedback. We apologize for the delay of your delivery, and we are glad to see that you have finally received your order. Thank you for your patience.
POSTÉ PAR :
Michelle F.
23 avril 2020
Colour
POSTÉ PAR :
Michelle F.
23 avril 2020
I was really disappointed with the hair colour and the dullness of my hair after colouring. Don't think I will be placing any more orders in the future.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle F. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Teresa S.
23 avril 2020
Did not cover my grey
POSTÉ PAR :
Teresa S.
23 avril 2020
I wasnt to happy i did follow instructions . but still did not cover my grey well.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teresa S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
shannon Z.
23 avril 2020
color
POSTÉ PAR :
shannon Z.
23 avril 2020
Was not happy with this product, did not cover the gray and just not happy.wont order again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shannon Z. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Debbie B.
23 avril 2020
Color
POSTÉ PAR :
Debbie B.
23 avril 2020
Color came out too dark - it may have been my fault. Will request color to be lighter for next order & have the ability to cover my grays.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debbie B. - Thank you for your feedback. We are happy to see that our Color Team contacted you to discuss this matter. Let us know if you need anything else.
POSTÉ PAR :
KERRILYN B.
23 avril 2020
Grays
POSTÉ PAR :
KERRILYN B.
23 avril 2020
Hoping next time it'll cover the grays better. I will have to leave on much longer than the 30 minutes. Not too long though. Plus I never received my coloring brush, so I'll need that for the next color. Not too bad though!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kerrilyn B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Johanna T.
23 avril 2020
Didn’t cover greys
POSTÉ PAR :
Johanna T.
23 avril 2020
The color itself is perfect I love it but I’m so sad it didn’t cover my greys even after I left it on for over an hour.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Johanna T. - We appreciate your feedback, and we are sorry to hear that you were unhappy with your gray coverage. Since you could discuss the matter with one of our Color Experts, let us know if you need anything else.
POSTÉ PAR :
julie B.
23 avril 2020
Not the color I wanted
POSTÉ PAR :
julie B.
23 avril 2020
It's much darker brown than I expected. I was pretty sure I explained the color I wanted, I think I even sent a picture. But my real hair is much redder. I would like to know how I can redo this?
Julie Brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Stop Sending
23 avril 2020
Please stop sending your product and cancel my subscription.
POSTÉ PAR :
Stop Sending
23 avril 2020
Your product is fine, but I will never use it again. I do not like your website and how you prevent the consumer from cancelling. It's unethical!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Felice B. - Thank you for reaching out. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Dyann S.
23 avril 2020
Don’t like it
POSTÉ PAR :
Dyann S.
23 avril 2020
Don’t like it. Cancel my subscription
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dyann S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Nicole S.
23 avril 2020
Did not cover grays and left product on longer than needed.
POSTÉ PAR :
Nicole S.
23 avril 2020
Disappointed. Your hair color may not be strong enough to cover my grays.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole S. - Thank you for your feedback. We are so glad that you could discuss your concern with our Color Team. Let us know if you need anything else.
POSTÉ PAR :
Martina G.
23 avril 2020
Light blonde
POSTÉ PAR :
Martina G.
23 avril 2020
Trying to figure out how to cancel this all together this did not cover up my gray and I was not satisfied
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Martina G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Liliana E.
23 avril 2020
Very disappointed
POSTÉ PAR :
Liliana E.
23 avril 2020
I was expecting a very good product based on the reviews, and I am very disappointed, my grows turned out very dark and my ends very light, it has a very poor cover for grey hair.
The color does not look even at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Liliana E. - Thank you for your feedback. We are glad to see that you could discuss your concerns with our Color Team. Let us know if you need anything else.
POSTÉ PAR :
Michelle S.
23 avril 2020
Not correct color
POSTÉ PAR :
Michelle S.
23 avril 2020
I wanted it way lighter
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Amy B.
23 avril 2020
My hair turned orange
POSTÉ PAR :
Amy B.
23 avril 2020
So not happy. My hair is orange at the roots. I literally stated I wanted Ash blonde my natural hair color is not even that dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amy B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jacqueline W.
22 avril 2020
Far too dark
POSTÉ PAR :
Jacqueline W.
22 avril 2020
Had requested a lighter brown colourway and ended up with very dark, brown hair with red undertones. Really don't like red. I would like to say it doesn't really matter due to lockdown, but I am still working, and seeing people, social distancing...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jacqueline W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Lisa V.
22 avril 2020
Never received
POSTÉ PAR :
Lisa V.
22 avril 2020
Placed order March 25, order sent April 6 and I still haven’t received it. I understand todays times things may take a while but 16 days for within Europe seems a bit extreme. Another international purchase (different company) I made was here within a week.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa V. - We truly appreciate your feedback. We're also glad that you managed to discuss this matter with one of our Color Experts. Thank you so much for your patience. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Suzanne M.
22 avril 2020
Hair Root Coverage nice but didn't last
POSTÉ PAR :
Suzanne M.
22 avril 2020
The product was easy to use and the root color was a good match. Unfortunately the coverage was just ok and didn't last two weeks.
I feel I wasted my money.
I tried calling and left messages and no one got back to me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Suzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Agneta M.
22 avril 2020
Nicht zufrieden
POSTÉ PAR :
Agneta M.
22 avril 2020
Ich finde es viel zu rot und bin gar nicht zufrieden
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Agneta M. - Es tut uns so leid zu hören, dass wir Ihren Vorstellungen nicht gerecht werden konnten. Dennoch hoffen wir, dass Sie uns noch eine zweite Chance geben. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Iris L.
22 avril 2020
No lo deseado
POSTÉ PAR :
Iris L.
22 avril 2020
Muy oscuro mi tono quedo más negro que Violeta
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Iris: Gracias por tus comentarios. Sentimos que el color hay resultado más oscuro y diferente a lo que tú esperabas. Nos dará gusto revisar tu fórmula para poder ofrecerte una solución. Te hemos enviado un email con todo tipo de detalles.
POSTÉ PAR :
COURTNEY W.
22 avril 2020
Love the ease of this
POSTÉ PAR :
COURTNEY W.
22 avril 2020
Thank you for making it so easy to take care of my hair at home. I wish it was a little better grey coverage but it hides most of it!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Courtney - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future.
POSTÉ PAR :
Ann S.
22 avril 2020
Please do not send anymore.
POSTÉ PAR :
Ann S.
22 avril 2020
I tried to cancel but no way to cancel. Please stop do not like product!!!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Klein-Poschlod P.
22 avril 2020
Farbergebnis nicht besser als billigere
POSTÉ PAR :
Klein-Poschlod P.
22 avril 2020
Hallo,
ich würde null Sterne geben, wenn ich könnte.
Ich habe blau/schwarz. Farbergebniss nicht besser als billigere auch🤷♀️ Support reagiert nicht auf nein Anliegen. Schade.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Klein-Poschlod P. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Yanna S.
22 avril 2020
Very dark colour
POSTÉ PAR :
Yanna S.
22 avril 2020
I ordered a nice chestnut brown , I sent pictures and I was really clear about wanting brown hair. I today have black hair. I’m very disappointed and upset. It took me ages to get my order and It was completely wrong.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Yanna S. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. I hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Ramya R.
22 avril 2020
Roots did not fully take
POSTÉ PAR :
Ramya R.
22 avril 2020
I find some of the stubborn grays, especially at the temples, did not fully take the color. Also I noticed my hair felt particularly dry and frizzy after this. Can I get a more moisturizing preparation?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ramya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rebecca R.
22 avril 2020
Not any better than what I remember box color to be
POSTÉ PAR :
Rebecca R.
22 avril 2020
Based on my overview of the process, no one ever contacted me regarding my color selection. The packaging is cute but I would expect if the directions suggest I clip my hair up in 4 places the clips be provided, at least with initial order. While my first order was 50% off I do not feel this product is worth the full price. No additional service/support or direction than you would get in typical box hair color. I bought as a root touch up and not all gray covered (at temples specifically). I will see how long it lasts but overall rating is "average".
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebecca R. - We’re so sorry to hear that you were disappointed by the results of gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Samantha R.
22 avril 2020
My hair turned pink
POSTÉ PAR :
Samantha R.
22 avril 2020
I was hoping for a red copper but instead my hair has turned an odd reddish brown at the top with very pink lengths.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Samantha R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Virginia V.
22 avril 2020
Did not cover grey
POSTÉ PAR :
Virginia V.
22 avril 2020
Did not cover grey as well as I thought it would color wasn't as the Same as the color I use over the counter. Therefore please cancel all future orders thsnk you
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tammy D. - We’re so sorry to hear that you were disappointed by the quantity of your hair color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lael S.
22 avril 2020
color and shine are nice, but didn't really cover my gray and base color light
POSTÉ PAR :
Lael S.
22 avril 2020
shine and tone are nice but didn't cover my gray well at all and lightened my roots more than expected.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lael S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Celeste B.
22 avril 2020
This color did NOT cover my grays. Completely disappointed.
POSTÉ PAR :
Celeste B.
22 avril 2020
I was very excited to try dying my hair with my 'custom color' which was dark brown with gold tones. However, when I finally took the plunge and time to dye my hair, I was sadly disappointed. Instead of the color as stated, I wound up with brownish-gold and gray roots along with my already dark brown hair. I left the product on AMPLE time and followed the instructions so there's no reason a custom color couldn't do what any over-the-counter hair dye could: COVER THE GRAY! That WAS the point of this whole exercise after all (at least for me it was). Looks like it's back to L'oreal while still sheltered in place!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Celeste B. - We appreciate your feedback. We are glad to see that one of our Color Experts could discuss this matter with you. Thank you for your patience.
POSTÉ PAR :
Kyla L.
22 avril 2020
1st color
POSTÉ PAR :
Kyla L.
22 avril 2020
Not even a week in and my color is washing out already.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kyla L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kristina B.
22 avril 2020
Faded
POSTÉ PAR :
Kristina B.
22 avril 2020
I loved the instructions I loved the color initially. But after 2 shampoos with the esalon products the color faded from an Auburn to more of a copper
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristina B. - We appreciate your feedback, and we are glad to see that our Team could discuss the matter with you. Thank you for your patience.
POSTÉ PAR :
Ruth C.
21 avril 2020
Short lived coverage
POSTÉ PAR :
Ruth C.
21 avril 2020
I was disappointed that my grey roots ended up lighter than the rest of my hair. After just two weeks the grey color went to light brown grey which was worse than the gray roots I started with. I found the ammonia to be overwhelming.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Ruth C. - Thank you for your feedback. We can see that you have already been contacted by one of our Color Experts about this issue. Thank you so much for your patience.
POSTÉ PAR :
Korkmaz
21 avril 2020
die Farben eigentlich ok aber die Kommunikation und service nicht in Ordnung
POSTÉ PAR :
Korkmaz
21 avril 2020
das was meine zweite Bestellung mit Farbänderung gewesen. Von mittelbraun gold kupfer auf Mittelbrauch asch.
Da schickt man mir nur eine Tube Farbe, obwohl man weiss das ich sehr lange Haare habe.
Als ich das Paket bekommen habe waren zwei Tuben und Entwickler, wo drauf stand 1 für Ansatz 2 für Farbe. Ich hatte aber noch einen Farbauffrischer und Tinte Rinse mitbestellt.
Ich schrieb der Firma das der Farbauffrischer wohl fehlt. Aber da man erst nach 4 Wertagen eine Antwort bekommt habe ich meine Haare nach Anweisung gefärbt. Ansätze sind in Ordnung gewesen die Farbe hat mit gefallen aber an den Längen habe ich keinen Unterschied zu meiner vorherigen Haarfarbe gesehen. Doch einen Unterschied gab es, dass die Haare grünlich am schimmern waren.
Daraufhin habe ich der Firma das geschildert. Ich habe dann auf meine erste mail eine Nachricht bekommen, dass mit der Lieferung alles in Ordnung sei und das die zweite Tube der Farbauffrischer ist.
Auf meine Nachricht mit dem grünstich habe ich bis heute keine Nachricht bekommen.
Also mein Fazit ist:
1. sehr schlechte Kommunikation. Auch bei Corona Zeiten können die Coloristen wenigestens auf die Nachrichten im Home office Antworten.
2. die coloristen sprechen schlecht Deutsch so das ich am Telefon mal dachte ob die mich wirklich auch verstanden hat.
3. Da wird nicht mitgedacht. Wenn man mit sehr langen Haaren eine Farbänderung haben möchte liegt es wohl auf der Hand, dass diejenige zwei Tuben Farbe braucht.
Echt schade, aber dafür sind mir meine Nerven und meine Zeit zu schade. Werde eine andere Firma suchen. Im Internet habe ich gegen Grünstich Zitronensaft gelesen habe es angewandt ist ein wenig besser geworden. Jetzt warte ich das meine Friseurin wieder aufmacht.
Grüsse
Korkmaz
Grüsse
Korkmaz
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Korkmaz - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Heather L.
21 avril 2020
Too Dark!
POSTÉ PAR :
Heather L.
21 avril 2020
I sent pics and looked at the pics online but the color was too dark. I normally purchase medium ash brown Clairol
Root touch up for in between salon styling. But the esalon medium ash brown was DARK ASH brown. Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kelly P.
21 avril 2020
The color match is spot on.
POSTÉ PAR :
Kelly P.
21 avril 2020
I really like the color, the match is perfect. The packaging and tools are great, the shampoo/conditioner is great but I think that the gray coverage is not the best. I last colored 9 days ago and there are little grays re-emerging right along the front hair line right at my forehead. Additionally, the color seems quite drying. This isn't a huge issue as I can deep condition as needed but still an issue since I have used store bought box colors that actually improved the overall condition. If I could get that level of condition with this level of color I would never go to a salon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kelly P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Teri S.
21 avril 2020
I like that I can color my hair whenever I want to.
POSTÉ PAR :
Teri S.
21 avril 2020
The color match is almost perfect.
I do have an issue though; the color doesn’t cover my grey around the edges and it doesn’t last like salon color. Do I need a different type of color for better grey coverage?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teri S. - We appreciate your feedback. We are also glad to see that you had a chance to discuss the matter with our Color Team. Thank you for your patience.
POSTÉ PAR :
D. Hannon S.
21 avril 2020
Inadequate
POSTÉ PAR :
D. Hannon S.
21 avril 2020
This is the second time I’ve tried Esalon in the last six years. Both times I’ve wanted all over color and both times they only sent me root touchup color. My gray roots took the Esalon color for four days and then my gray was super obvious once again. Never again!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
D. Hannon S. - We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Anja S.
21 avril 2020
nicht meine Farbe
POSTÉ PAR :
Anja S.
21 avril 2020
Ich war mit den Farbergebnis nicht zufrieden, es trocknet die Haare sehr aus. Ich wollte nicht alle paar Wochen diese Farbe bestellen, konnte dies aber nicht ändern. Es hat keiner auf dei erste Mail geantwortet und ich bekam eine weitere Rechnung/Bestellung. Ich möchte nichts mehr von dieser Firma!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anja S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Diane W.
21 avril 2020
Off a Few Shades
POSTÉ PAR :
Diane W.
21 avril 2020
I was embarrassed when I saw the color. It was not what I expected and I tried hard to make sure that I provided pictures and information to get the right shade or very close to it. I just talked with a representative and they are sending me a highlighter kit and the next color free, so I am trying to see what happens, but I am discouraged that it's so much darker than I expected.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diane W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not satisfied with the shade of your color application. However based on your profile, we see that you have already worked with one of our Color Experts again to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Chelsea W.
21 avril 2020
Wrong Color
POSTÉ PAR :
Chelsea W.
21 avril 2020
My hair is already pretty blond and I was just hoping to lighten it up a bit. Instead, it made my hair have a reddish/orange tint to it. I followed the directions exactly. Pretty disappointing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chelsea W. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kazhaw A.
21 avril 2020
Nooooo i want to cryy
POSTÉ PAR :
Kazhaw A.
21 avril 2020
I waited one month for this to ship i wanted ashy dark blonde and i got brown hair !! And i wanted ashy and am dealing with orange this is a disaster ! Just go to the salon
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kazhaw - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTÉ PAR :
Jane D.
21 avril 2020
Extremely disappointed with the color
POSTÉ PAR :
Jane D.
21 avril 2020
I was so excited for my color to get here because it was “created for me”. My color choice was darkest brown mahogany copper stated my color was soft black and from the color match it SHOULD have been just as the description of my color selection . But I ended up with blackest black !! I never was that dark as a kid....it’s as if I walk into any store and purchased an inexpensive boxed color. I wanted dimensions in color but ended up with terrible flat chalkboard black 😖
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kellyn S.
20 avril 2020
Too warm.
POSTÉ PAR :
Kellyn S.
20 avril 2020
No matter how many times I asked or with what words, all of the colors turned out far far too warm, and was brassy right off the bat. Not a good product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kellyn- We apologize for the delay in our reply to your review. We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Courtney W.
20 avril 2020
February’s Color
POSTÉ PAR :
Courtney W.
20 avril 2020
It was a little too red/orange. While I liked it and got a lot of compliments, I’m wanting something a bit for blonde (not too blonde) with a slight hint of red.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Courtney- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
jill G.
20 avril 2020
TAKES TOO LONG FOR DELIVERY!
POSTÉ PAR :
jill G.
20 avril 2020
I'd love to offer this a 5*****, but the delivery system you've chosen takes too long, nearly 2 WEEKs...
If you fix this, likely more STARS coming your way.
2nd Order, same slow delivery.
I'm sure you can do better, just sayin'
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jill- We apologize for the delay in our reply to your review. We're truly sorry that our shipping times were longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Ana C.
20 avril 2020
Darker than what I’ve chosen
POSTÉ PAR :
Ana C.
20 avril 2020
The color was darker than what i had chosen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ana C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
ASHLEIGH H.
20 avril 2020
Was supposed to lighter and cover greys
POSTÉ PAR :
ASHLEIGH H.
20 avril 2020
Did none of that. Waste of time and money
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
ASHLEIGH H.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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