Dorothy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kathy L.
16 février 2020
Did not like!
POSTÉ PAR :
Kathy L.
16 février 2020
I ordered dark red mahogany for my hair, came out black with no red tones! Now I have to strip my hair color, thanks to eSalon! It also made my head very very very dry!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Maram Z.
16 février 2020
Not bad but not great either
POSTÉ PAR :
Maram Z.
16 février 2020
The colour came out darker and brassier than I would have liked, I will give it another try but I will abandon it if it doesn’t work this time
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maram - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Christine C.
16 février 2020
Ugh
POSTÉ PAR :
Christine C.
16 février 2020
Pretty color like alit but my hair in middle so dark and my roots and ends are so bright. I love color on ends and top but my other hair looks black. I followed a instructions. Exactly. Even in shower. So upset. Can't wear hair down now. So disappointed and embarrassed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christiane - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Cari D.
16 février 2020
Color
POSTÉ PAR :
Cari D.
16 février 2020
This is a good product but I like to change things up every once in while.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cari - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about wanting to change things up. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Angelia B.
16 février 2020
Does not cover grey hair
POSTÉ PAR :
Angelia B.
16 février 2020
I have tried your product twice now and both times I still had grey hair that was not fully colored.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angelia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Annette M.
15 février 2020
Grays came back after 1 week
POSTÉ PAR :
Annette M.
15 février 2020
Not happy with the results at all. I can get a better root fix with Clairol root touch up.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Courtney H.
15 février 2020
Fast fade
POSTÉ PAR :
Courtney H.
15 février 2020
Loved how simple and easy this process was. The color turned out great.. but faded super quickly! :/
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Courtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Janaya K.
15 février 2020
Minimum gray coverage
POSTÉ PAR :
Janaya K.
15 février 2020
Minimum coverage of gray.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janaya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Lucy W.
14 février 2020
Did the opposite of what I wanted
POSTÉ PAR :
Lucy W.
14 février 2020
I request was for a light blonde that would cover greys and eliminate the red tones from my hair.
This gave my hair an overall darker tone, and I’m now actually a red head...the greys are not covered at all, in fact, because my hair is now darker they stand out even more. Cancelling my account. Really disappointed. Would give zero stars if possible. Sticking to my £5 Superdrug lightest ash blonde.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lucy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Maie
14 février 2020
Balayage
POSTÉ PAR :
Maie
14 février 2020
I did my color that I love today followed by the balayage for the first time.
I like the effect it’s subtle but gives light to the hair. But the elastics that are included in the kit are not practical at all especially if you have very long hair. It’s difficult to take them out when you are done with a section and have to put your hair down and when your hands are not quit clean and full product to lighten your hair. Please go back to including hair clips.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maie - We're truly sorry that our Color Kit did not provide the easiest tools for coloring your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Angel J.
14 février 2020
Disgusted
POSTÉ PAR :
Angel J.
14 février 2020
I am completely mortified by the color!! You sent a new color to correct your first faux pas, and made it worse. I specifically asked for NO red, NOR red, NO RED!!! And, my hair is orange!!! Wtf is wrong with you people! I am putting a review on every social media!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
POSTÉ PAR :
Dawn Q.
14 février 2020
did not work
POSTÉ PAR :
Dawn Q.
14 février 2020
I had a consultation and explained what I was looking to do, but the color sent to me did not fix my problems.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Annalena P.
14 février 2020
Farbe leider nicht ausreichend
POSTÉ PAR :
Annalena P.
14 février 2020
Mir wurde die Farbe zugesandt, da ich es versäumt hatte, abzubestellen. Diesmal sollte es für den Ansatz sein. Deswegen erhielt ich für 26,-€!!! nur eine Flasche mit der Farbmischung. Für den Ansatz war es zu viel und für die Länge zu wenig Farbe. (Meine Farbe war inzwischen völlig rausgewaschen). Somit habe ich jetzt ein schlechtes Färbeergebnis. Schade.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Annalena P. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
chris R.
13 février 2020
colour was completely off
POSTÉ PAR :
chris R.
13 février 2020
I ordered this and was excited to try it out. Answered all the questions, sent in a photo of my hair style/colour. It took a while to arrive and I finally tried it out. Immediately as it reacted on my hair I could tell it was way too dark. I washed it out after 15mins (reco time was 30) to avoid it getting too dark. The colour is so wrong. It's dark brown, almost black and I had requested a warm med brown. Also, the fumes almost made me pass out. I will never use this again or trust ordering it online. The drugstore brand I have used in past is way better without the hassle and cost of this product. Super disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Wanda F.
13 février 2020
Help
POSTÉ PAR :
Wanda F.
13 février 2020
I’m still not pleased with the overall color. It still has a lot of red. I’m trying to achieve a golden blonde which I know is hard. It’s a pretty color with beautiful gold tones, but still too much red.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Wanda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Alina P.
13 février 2020
not the desired color
POSTÉ PAR :
Alina P.
13 février 2020
While the product itself is good and easy to use i isn’t reach the desired color. Instead of being Auburn it just looks black
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Patricia Y.
13 février 2020
Product received in open
POSTÉ PAR :
Patricia Y.
13 février 2020
My product received in an open box (seal was damaged) product could be seen. If there's an outer box to pack with the product that will be better.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients’ say. I will most definitely pass your suggestion along! Keep an eye on your inbox for more details.
POSTÉ PAR :
Marisol F.
12 février 2020
Color
POSTÉ PAR :
Marisol F.
12 février 2020
Me gusta el servicio que dan y la rapidez, el color es muy natural y con mucho brillo , en esta ocasión consiguieron un tono más claro que el anterior que me quedo mucho más oscuro a mi tono en ese momento ; sin embargo no han dado con el color que yo quiero para mi pelo y que era un aproximado al que yo ya tenía lo que me da mucha pena sobre todo por el brillo tan duradero que tienen sus productos
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marisol: - Muchas gracias por tus comentarios. Sentimos no haber conseguido el tono exacto que estabas buscando. Nos encantará poder revisar tu caso y darte una solución. De todas formas nos alegra saber que te gustan nuestros productos.
POSTÉ PAR :
Marsi W.
12 février 2020
Too dark
POSTÉ PAR :
Marsi W.
12 février 2020
😔 it turned out too dark. Not sure if the next color could make it lighter. Guess it's just cos of my natural hair color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marsi- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
sarah A.
12 février 2020
not the colour I wanted for the price it cost
POSTÉ PAR :
sarah A.
12 février 2020
I was looking for red colour, even spoke with a consultant on the phone and was assured this time it would be the fire red colour. it wasnt even close. I looked like a carrot. the price was to high for what you get. I went back to my hair stylist for a couple bucks more
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah- Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jess M.
12 février 2020
Color not as expected.
POSTÉ PAR :
Jess M.
12 février 2020
Color was off. Did not come out chocolate brown as expected.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jess- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Jajuanna I.
12 février 2020
No change
POSTÉ PAR :
Jajuanna I.
12 février 2020
Color smell was very strong
Didn’t change my hair color
Didn’t cover the grey
Was told I get refund if not 100% happy so how do I go about it??
But I did love the personal touch and the shipping box was neat cute and organized.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jajuanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Gail E.
12 février 2020
Great initial coverage but second time it didn’t cover the grays.
POSTÉ PAR :
Gail E.
12 février 2020
I was really pleased with the initial coverage. I chose a mahogany and it really covered my gray roots and highlights evenly.
But, the second order did not cover my gray roots well at all. I’ll be leaning heavily on my camp spray until I process again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gail - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Anisha M.
12 février 2020
Different
POSTÉ PAR :
Anisha M.
12 février 2020
It was different this time. Not all my grays got colored. The mix seemed thinner some how. It didn't stay on my hair like the previous months did.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anisha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Angela G.
12 février 2020
My hair is ORANGE!!!
POSTÉ PAR :
Angela G.
12 février 2020
My natural hair at the root is medium / dark blonde. I ordered the medium blonde color kit. I watched all the videos and followed the directions to the T. How did this happen?
I'm seriously regretting this decision to color at home with this product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lili K.
11 février 2020
Color muy oscuro
POSTÉ PAR :
Lili K.
11 février 2020
Este color que me ha mandado ustedes es muy oscuro y la diferencia entre el primer producto y éste que me lo ha mandado ahora es muy grande . Si no me puede hacer un color más acercado al primero que me envíe por lo menos el primero. Es que no me gusta tan oscuro. La primera ves ha sido genial solo que las canas se veía en una semana. Gracias
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lili: - Gracias por tus comentarios. Sentimos no haber cumplido con tus expectativas de color. Nos dará gusto poder revisar tu caso en detalle y así ofrecerte una solcuión. Te acabamos de enviar un email.
POSTÉ PAR :
Lori M.
11 février 2020
It’s ok
POSTÉ PAR :
Lori M.
11 février 2020
Bottom of my hair is perfect but my roots are too light w a tinge of red, which I do not like.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Larry T.
11 février 2020
Allergic to product
POSTÉ PAR :
Larry T.
11 février 2020
As per instructions, I tested the product on a small patch of skin. After 6 hours I had an allergic reaction.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Larry- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Bridget F.
11 février 2020
Nothing at all special
POSTÉ PAR :
Bridget F.
11 février 2020
Didn't do much for me. Left me with a drab, mousy color. Will be cancelling.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bridget- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
María Gracia D.
11 février 2020
Anulacion de reenvio de tinte
POSTÉ PAR :
María Gracia D.
11 février 2020
En que momento acepte envíos sistemáticos??
Me gustaría me enviara justificante de ello.Ya que solo hice un pedido,y en ningún momento firme por una continuidad.Ya dada orden Bancaria de no Pago a sucesivos envíos.Atentamente M.Gracia
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
María: -Gracias por escribrinos. Sentimos la confusión. Cuando realizaste tu primer pedido en eSalon.es, es probable que durante el proceso de pago hayas visto la opción de envío automático. Este es nuestro servicio recurrente llamado tu "Plan de Color". Con este plan recibes 20% de descuento en cada pedido, incluyendo todos los productos para el cuidado del cabello que ofrecemos. Es súper flexible, así que lo puedes activar, posponer o desactivar cuando quieras desde tu móvil u ordenador. De todas formas te acabamos de enviar un email.
POSTÉ PAR :
Debbie C.
11 février 2020
Doesn’t cover the grey on the sides of my hair. Color is good
POSTÉ PAR :
Debbie C.
11 février 2020
Need better gray coverage.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debbie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Deborah F.
10 février 2020
It’s fine but
POSTÉ PAR :
Deborah F.
10 février 2020
It came out I little too dark might have needed a lighter color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deborah - We apologize that your hair color wasn’t quite what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
emma M.
10 février 2020
My hair is too dark!
POSTÉ PAR :
emma M.
10 février 2020
The colour i ended up with is too dark. I wanted a copper brown shade and have ended up with a mahogany brown colour. Too dark and too red - rather disappointing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emma - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Holly H.
10 février 2020
Need more grey coverage
POSTÉ PAR :
Holly H.
10 février 2020
The color is nice but it needs to offer more grey coverage. I thought since I answered yes to greys in my profile questionnaire the formula customized for me would have offered grey coverage, but it did not.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Holly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Ronni A.
10 février 2020
Nope
POSTÉ PAR :
Ronni A.
10 février 2020
Not the color I wanted
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ronni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ekaterina V.
10 février 2020
It as awful
POSTÉ PAR :
Ekaterina V.
10 février 2020
The color is absolutely not what I expect to have. My hair turned red.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ekaterina - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Carla W.
10 février 2020
Color
POSTÉ PAR :
Carla W.
10 février 2020
Did not cover all the gray. Color already fading
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Addison J.
10 février 2020
the color
POSTÉ PAR :
Addison J.
10 février 2020
i ordered this color thinking it had a Violet tint which it does not. i was really looking forward to it and i am so unhappy. is it possible instead of a refund if i could have a color with a more purple tint?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Addison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Elizabeth M.
10 février 2020
Didn’t cover up my gray hair
POSTÉ PAR :
Elizabeth M.
10 février 2020
Sadly it just didn’t work for my grey hairs! After two days my greats were showing!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Christina A.
9 février 2020
Farbe ist gut
POSTÉ PAR :
Christina A.
9 février 2020
Die Farbe ist gut zu verarbeiten, das Farbergebnis ist git, aber der Geruch ist leider seh intensiv und unangenehm
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christina A. - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Silvia S.
9 février 2020
Leider nicht das gewünschte Ergebnis
POSTÉ PAR :
Silvia S.
9 février 2020
Der Rotstich in meinen Haaren ist immer noch verhanden und meine Haare fühlten sich nach dem färben sehr trocken und strohig an. Schade
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Silvia S. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Julie R.
9 février 2020
I really really wanted to like this
POSTÉ PAR :
Julie R.
9 février 2020
I colored my hair. I was excited by the color boost we had added. I modified to focus on roots and pull through at the end.
Color did not cover my grey! Well it did first week until washed twice. Grey's held burgundy color so was more like a highlight. But tonight 8 days post color, EVERY silver strand is visible.
Guess I need to call my hairdresser.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Judith D.
9 février 2020
Gray showing
POSTÉ PAR :
Judith D.
9 février 2020
Like color....but after only 2 weeks gray roots are showing by temples and color fading. Perhaps did not leave on long enough. Will try again plus will use your weekly conditioner.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Judith - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTÉ PAR :
Teresita S.
9 février 2020
Ugh, horrid
POSTÉ PAR :
Teresita S.
9 février 2020
My hair looks awful, waaaaay too dark, the end have a green tinge
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teresita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Taylor G.
8 février 2020
Did not match my color and left hair two tones
POSTÉ PAR :
Taylor G.
8 février 2020
After following the directions this color left my roots very bronzed and warm toned and when I put the second bottle on it tinted my ends a lot warmer than they were. Told stylist that my hair runs warm and to give me a darker color but they said I needed this after submitting a picture. I explained this happened in the salon and they had to redo my hair but they still insisted so all in all not happy. It also didn’t cover my grays as well As it should have. I liberally applied the dye to my roots. I was going for a dark ash.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Taylor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Julie E.
8 février 2020
Three colour hair
POSTÉ PAR :
Julie E.
8 février 2020
I had grey roots when my hairdresser daughter applied my colour. It came out a lovely dark brown colour. One wash later my roots are a gingery colour with chunks of grey. Very disappointed. Will have to visit a salon before my daughter's funeral next week as it looks embarrassing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Katherine B.
8 février 2020
It’s ok
POSTÉ PAR :
Katherine B.
8 février 2020
It’s ok but the cost is knot that good. So far this stuff hasn’t lasted any longer than store bought dye so I’m done with this high price stuff. Now all I have to figure out is how to stop it from coming to my house and me getting charged for it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katherine - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Danielle D.
8 février 2020
Not any better than any other hair color
POSTÉ PAR :
Danielle D.
8 février 2020
Not thrilled
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Danielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jacqueline P.
8 février 2020
Poor grey coverage
POSTÉ PAR :
Jacqueline P.
8 février 2020
And twice the price I normally pay.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Gabriele W.
7 février 2020
Welche Farbe bitte⁉️
POSTÉ PAR :
Gabriele W.
7 février 2020
Die Farbe kam als Ansatzfarbe an, und dann ohne Farbnummer bzw. Farbbezeichnung❗️Also blind vertrauen -und das ging dann auch voll daneben❗️
Das war mein 2. Versuch ❗️❗️
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gabriele W. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Teresa T.
7 février 2020
No Color
POSTÉ PAR :
Teresa T.
7 février 2020
I was very excited for this to come, and applied it as soon as the mailman left. Now that I’ve used it, I am extremely disappointed and frustrated because there is no visible difference in color AT ALL. Not even a slight color wash. I would not recommend this product even at the $10 price point.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Daniela H.
7 février 2020
Aburrida
POSTÉ PAR :
Daniela H.
7 février 2020
Todo llegó perfecto y súper rápido. Estaba muy emocionada por mi nuevo color, pero oh sorpresa! No pasó nada NADA.
Me cambio un poquitín el color pero no se nota y no obtuve buena cobertura a pesar de seguir todos los pasos tal cual.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Daniela H: -Sentimos muchísimo escuchar que no hayamos podido cumplir con tus expectativas de Color. Acabamos de enviarte un email para ofrecerte una solcuión.
POSTÉ PAR :
christi G.
6 février 2020
Changed and not for the good.
POSTÉ PAR :
christi G.
6 février 2020
I was a LOVER of your color but the last 3 shipments have been lighter in color and don't seem to hold up or cover my grey well. Did you change it? That is why I am not going to reorder but in the past, it was a miracle.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Birgit J.
6 février 2020
Schöne Farbe, aber...
POSTÉ PAR :
Birgit J.
6 février 2020
leider wäscht diese sich zu schnell raus. Nach knapp 3 Wochen war von der Farbe nicht mehr viel übrig. Das kann auch eine Farbe aus dem Drogeriemarkt und dafür brauche ich nur ein Fünftel bezahlen und komme genauso lange hin. Schade, aber für mich ist das kein Verkaufsrenner. Freundliche Grüße, Birgit J.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Birgit J. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Medi W.
6 février 2020
Nicht überzeugt
POSTÉ PAR :
Medi W.
6 février 2020
Farbton schwarz blau aber Kopfhaut hat jetzt rotbraunen schimmer vom blau auch nicht viel zu sehen graue Haare schimmern noch durch hab mehr erwartet mal gucken wie lange es hält hab für 12 wochen bestellt
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Medi W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheit-Garantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
ALISHA T.
6 février 2020
Never again
POSTÉ PAR :
ALISHA T.
6 février 2020
The color was too dark and too warm (red). They offered to adjust it and my hair is now BLACK with red highlights. No thank you, would have been better off to use Loreal or another box from over the counter than this.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alisha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Tracie J.
6 février 2020
Didn’t work
POSTÉ PAR :
Tracie J.
6 février 2020
This did not work for me bleached my roots doesn’t match my hair and I’m having to pay to have a professional to fix it. Please discontinue my service.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Rosi
6 février 2020
No quiero más envíos de tintes
POSTÉ PAR :
Rosi
6 février 2020
Por favor no me hagan mas envios de tintes. Ya anule mi cuenta. Gracias
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
It's been a week that I colored my hair, and I still have flashbacks about trying to rinse it out! I followed the instructions to the letter but when it came to rinsing it out, it was awful! It felt slimy and took a total of 45 minutes to get it all out. I hope it hasn't ruined my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
kim M.
5 février 2020
Not a colour I would have chosen
POSTÉ PAR :
kim M.
5 février 2020
I got this order because I didnt like the first order that came
This one is worse instead of being a Auburn red as I asked for it's got a weird purple tinge to it
Not what I wanted
Please cancel all future orders
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
debbie S.
5 février 2020
husband hates color doesn't look good
POSTÉ PAR :
debbie S.
5 février 2020
color doesn't look good cancel further order want refund
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Alexandria P.
5 février 2020
No change in color
POSTÉ PAR :
Alexandria P.
5 février 2020
I am very upset that I put dye on my hair just for it to look exactly the same. Yes, my hair is dark, but I put that information in and also uploaded pictures of my current hair assuming the colorist knew what they were doing. So if my hair was too dark to be colored I would have hoped someone would explain that to me. There is no difference in my color and I feel like I wasted time and money and inhaled chemicals for no reason. Highly disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alexandria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Roma S.
4 février 2020
Did not cover my gray hair
POSTÉ PAR :
Roma S.
4 février 2020
I’m very disappointed with the outcome of my hair coloring. The grey roots were not completely covered and to top it off the color that did stay is a reddish brassy red. I absolutely hate the red and in my original comment as I was filling up my initial order was how much I hated getting a reddish hue. I also indicated that I have hard to color grey hairs. I followed the instructions correctly and am jus so upset with the outcome.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Roma - We truly appreciate your feedback. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kassie K.
4 février 2020
Very disappointed in products and customer service
POSTÉ PAR :
Kassie K.
4 février 2020
I have a lot of gray and from the get-go, I told esalon I needed permanent color to combat the grays. After a couple months, I was still noticing my grays coming through soon after application (even washing with cold water and doing ALL the things that you’re supposed to do to get long lasting color), so I reached out and come to find out esalon is sending me temporary color. In what world is temporary color used to cover gray? None. They switched it to permanent after I reached out twice unhappy and guess what, shocker, I still was unhappy with the coverage. So I canceled. I do not recommend. You are probably getting hustled like I did.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kassie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Becky R.
4 février 2020
Something has changed!
POSTÉ PAR :
Becky R.
4 février 2020
I have loved eSalon hair coloring and have always had great results up until the last shipment. I have my hair dye on auto ship for every 10 weeks and I can normally go over those 10 weeks without noticing my gray showing before the next coloring. With the new formula, my gray is already showing and my next shipment has not even been shipped out yet. The product is not lasting as long on this new formula. I have added the hair tent to my order in case this happens with the next shipment. But, I will not continue to order the product if it is not going to cover my gray like it did before this last shipment. The benefit of coloring my hair myself is to save money. With me having to buy the color plus the hair tent, I may as well have it professionally done in a salon and not have to worry about doing it myself.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Becky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Kelsey C.
4 février 2020
Not quite what I was hoping for
POSTÉ PAR :
Kelsey C.
4 février 2020
I was really looking forward to a rich Dark purple/ blackish, But it ended up more red/brown with a tiny tiny tint of purple ... usually I’m blown away with the results of my colours but this time I was disappointed :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kelsey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Vanessa B.
3 février 2020
It did not take as well as I had hoped to my hair
POSTÉ PAR :
Vanessa B.
3 février 2020
I followed the directions, however it was not as dark as I had hoped it would turn out and does not cover my grays.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vanessa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
DaisyLu
3 février 2020
Didn't really cover the gray
POSTÉ PAR :
DaisyLu
3 février 2020
I had two concerns, one was gray coverage and another brassy or pulling red/orange like my hair does. The hair around my face which had the product on the longest didn't get the gray coverage I expected and where it did color looks mighty coppery for a "cool" color. Time will tell how many washing the color lasts through. My hair did not feel soft when I was done even after using the conditioner that came with it. On my order, I did specify that my hair pulled orange and didn't receive any feedback before my order shipped. I did like the thorough instructions that came with the kit and overall packaging was quite nicely personalize.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
DaisyLu - We’re sorry to hear that your hair color is not covering greys and gave you the color you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cassandra S.
3 février 2020
I’m not sure.
POSTÉ PAR :
Cassandra S.
3 février 2020
I’m not sure if I wasn’t clear on what my desired color was supposed to be, or if I was sent the wrong colors, but I’m very disappointed in how it turned out, I loved the packaging, I loved the kit, I loved how the instructions were clear, but this might be a dealbreaker to go through all the effort and time to have it look nothing like what I wanted it to be.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cassandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Cathy H.
2 février 2020
Doesn’t last long
POSTÉ PAR :
Cathy H.
2 février 2020
As a long time customer, I feel the product has changed. In the beginning, the coverage and color would last for 5-6 weeks. Now, it seems to wash away quickly and I find myself needing to color my hair within 3-4 weeks. It’s very frustrating.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cathy - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
Kathryn M.
2 février 2020
Well that didnt make a difference
POSTÉ PAR :
Kathryn M.
2 février 2020
I purchased this colour and was very happy when it arrived to see it had been personalized with my name. However after rigorously following the step by step personalized instructions I was bitterly disappointed to discover that it made no difference to my dark blonde/golden hair. I will not be following up with another purchase and I will not be recommending it to anyone.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathryn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Debra W.
2 février 2020
Don't waste your money
POSTÉ PAR :
Debra W.
2 février 2020
I got my package. I followed your directions explicitly. I even had someone come and sit with me while I did this to make sure I did it right. I still look like a clown except now instead of two colors I kind of have 3 because I have the root at the base which still look Capri and then I have a brown and then I have this other color that was supposed to be medium Auburn that's what I was trying to get anyway I have missed work I have missed family commitments all because of this and as far as I'm concerned you should refund my damn money that I paid for this in the first place and I need to know how to cancel this your prompt response is much appreciated otherwise I'm putting all these pictures on Facebook Twitter and Instagram this is supposed to be professional hair color let me tell you I would rather you refund my money so I can go buy a box of dye at Walmart at least I know what I'm going to get.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Darlene C.
2 février 2020
Disappointed
POSTÉ PAR :
Darlene C.
2 février 2020
I was very excited to try your new hair color product. But I have to say honestly after a few times of using it I am disappointed. To start the gray coverage if no better and what I've been buying in the store. I use color treated shampoo and only wash my hair 1 to possibly two times a week and yet even with your coloring product the grace come through after the first 10 days. In addition I am not saving any money with using your hair coloring what I buy in the store cost close to the same amount. I have had this previous color for the last 15 years medium blond in the fall and winter any lighter blond in the summer. I never had to use highlights or lowlights to achieve this color and I'm not interested in starting now. I'm open to any feedback and suggestions you may have to convince me just stay with your product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Darlene - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Scarlett
2 février 2020
Less Than Impressed
POSTÉ PAR :
Scarlett
2 février 2020
Was looking forward to trying eSalon after self coloring with drug store box products for many years. I ordered as usual medium brown and carefully applied color as instructed. Step 3 Blend for Shine in the shower technique painfully burned my eyes leading to blepharitis, loss of eye lashes and a trip to my doctor. I am very disappointed with the results of my eSalon experience. My roots are too light brassy orange and the rest of my hair is too dark brown. Hair framing my face is quickly showing greys after only two weeks since color application. I was very careful with following the timing recommendations for coloring roots and then ends. My box product always left my hair shiny, silky and fully colored. eSalon has left me less than impressed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Scarlett - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Shawna H.
2 février 2020
Buyer Beware
POSTÉ PAR :
Shawna H.
2 février 2020
The color I got was only dark brown. No purple. I had not colored my short hair in over 2 years. This was not the color said. I am so sad over it too.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shawna - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Andrea C.
2 février 2020
Unimpressed
POSTÉ PAR :
Andrea C.
2 février 2020
If I could give it 0 stars, I would. I followed the directions given in my kit and still ended up with hot roots. Now I have to pay a stylist to fix it. I won’t be ordering again. Too bad, it would have been really convenient.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Esperanza T.
1er février 2020
One its not RED enough ?????
POSTÉ PAR :
Esperanza T.
1er février 2020
well always looking for the right color red which I've seen a lot in a lot of other girls and pictures and so on and so forth but the color that you had sent me the first time was not the color that I wanted now I think I had canceled it cuz I wasn't happy enough what the color which I find out that you had send me another shipment when I had canceled it I'm pretty sure I did and you had charged it to my account which I think that was not right so I'm hoping you take care of this situation??? and please do not take any further money out of my account please like I said I want you to cancel it and the shipment that has already been sent if you wanted I will send it back cuz like I said I was not pleased with the color thank you very much I appreciate you trying but it was not what I wanted??
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Esperanza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jennifer D.
1er février 2020
Wrong color
POSTÉ PAR :
Jennifer D.
1er février 2020
I ordered a medium blonde... my hair is brown. I’m glad I did it on a Friday night, so that I have the weekend to try and fix this... very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Chelsey W.
1er février 2020
Never hit the mark
POSTÉ PAR :
Chelsey W.
1er février 2020
Tried a few years ago and never got it right. Decided to give it another shot and still not there. I don’t like the way it makes my hair feel in comparison to other products and the color was never vibrant enough an always too dark. Adjusted the color multiple times and it never got where I wanted it. I switched to Overtone and mix my own color now. Much better.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chelsey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Wendy K.
31 janvier 2020
Not covering gray
POSTÉ PAR :
Wendy K.
31 janvier 2020
I went with this product because I thought it would be less damage to hair and better gray coverage. I just did my hair last night and still have gray showing through. I only have gray on face line near my temples and no where else and it will not cover it. Also my hair is extremely dry and brittle.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Wendy - We’re so sorry to hear that you were disappointed by the gray coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Janet J.
31 janvier 2020
Rated haircolor
POSTÉ PAR :
Janet J.
31 janvier 2020
I asked for my previous shade of light blonde, but she recommended this. I have not used it, because I wanted to go back to blonde not any shade of red. I used a haircolor remover and went back to blonde.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Angela G.
30 janvier 2020
Good product. But.....
POSTÉ PAR :
Angela G.
30 janvier 2020
This is a good product and I like the way it didn’t dry out my hair like some of the other products I’ve used. However, I asked for my color to be auburn twice and even sent a picture and they kept sending me dark brown. For this reason I canceled my subscription.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Linda W.
30 janvier 2020
Linda
POSTÉ PAR :
Linda W.
30 janvier 2020
Did not cover my grey
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Linda - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sheri R.
30 janvier 2020
Darker than expected compared to 1st
POSTÉ PAR :
Sheri R.
30 janvier 2020
Hair turned out darker than the 1st time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Y Bas
30 janvier 2020
Too dark and residues on scalps
POSTÉ PAR :
Y Bas
30 janvier 2020
I've adjusted color twice but still too dark / black, however gray coverage is good. One constant issue is that the color leaves residues on scalp for a few days after coloring and it also make scalp itchy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Yujin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Donna G.
30 janvier 2020
Wrong color
POSTÉ PAR :
Donna G.
30 janvier 2020
My hair was supposed to be Ash Blond and it turned out a Chestnut color. Other than the color everything else was great!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a Color Requested. We look forward to crafting your custom color!
POSTÉ PAR :
Jane H.
30 janvier 2020
Disappointed
POSTÉ PAR :
Jane H.
30 janvier 2020
This was my first use and I have about 35% gray, especially around hairline. This did not cover the gray well, I had to use another haircolor 2 weeks after coloring with e salon. Was very disappointed. Color was nice what did color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
KelliHope L.
30 janvier 2020
Don't Recommend
POSTÉ PAR :
KelliHope L.
30 janvier 2020
Color did not come out as . Made hair really dry.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
KelliHope - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Ashley G.
29 janvier 2020
Did nothing
POSTÉ PAR :
Ashley G.
29 janvier 2020
I wanted to go a shade darker than my current color. My hair was med gold brown with highlights. I confirmed with a stylist before I got my color. It is the same color as it was and barely covered my highlights. Highly disappointed for the main reason I wanted to cover highlights and go darker again.
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Ashley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Carmen S.
29 janvier 2020
Cancelar mis pedidos
POSTÉ PAR :
Carmen S.
29 janvier 2020
Lamentablemente me diagnosticaron Cancer y mi cabello se ha caído.
Gracias x todo.
Carmen Solari N.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carmen:- Gracias por escribirnos. Lo sentimos mucho. Te acabamos de escribir un email de confirmación. De parte de todo el equipo de eSalon te deseamos una pronta y rápida recuperación.
POSTÉ PAR :
Kelly H.
29 janvier 2020
Color
POSTÉ PAR :
Kelly H.
29 janvier 2020
I was eager to try this product. I have two issues with this product. First, I placed my order for buy one get one, but when I received my product, I only received one bottle. I then called the company and asked them where was my other bottle. The Rep stated that since I was only doing my roots. I will not get another bottle. I then asked why wasn't that spelled out while I was ordering? I got no answer. Second, I put the product in my hair and left it on for the allotted amount of time, it looked great, but two weeks later grey hair started popping everywhere. That was a waste of money. I won't be purchasing this product again. If they improve it, maybe, I'll try it again, but for now, I'll go back to my store bought hair color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Cherie H.
28 janvier 2020
I really dislike the color
POSTÉ PAR :
Cherie H.
28 janvier 2020
I have been walking around with this awful color, it doesn't even look like any hair color I have ever seen, and I feel so ugly.😢
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cherie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Vanessa S.
28 janvier 2020
Not purple or purplish
POSTÉ PAR :
Vanessa S.
28 janvier 2020
Zero tint of purple made my hair black.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vanessa - We truly appreciate your feedback. We apologize for your disappointing experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
cheryl C.
28 janvier 2020
Hard to apply, wrong color roots
POSTÉ PAR :
cheryl C.
28 janvier 2020
I had to have someone help me with coloring my hair, Im not sure how I would have been able to do it myself. After the color was processed and washed and styled my roots are copper/reddish and my hair is light brown. Im not sure why my roots are so different.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheryl - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lynnette D.
28 janvier 2020
Not What I Hoped For
POSTÉ PAR :
Lynnette D.
28 janvier 2020
I just did my roots, and while I do not think the problem is entirely eSalon's, I had problems with covering grays. The color is not quite what I wanted, and I am wondering if I misinterpreted "base" color in the initial questionnaire. I have very long hair and it was hard to do the roots. While this process did not hurt my hair, I did not get the beautiful results I hoped for, and I feel like for what I paid for everything, including tools, I could have just gone to my salon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lynnette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Kim W.
27 janvier 2020
Doesn’t last
POSTÉ PAR :
Kim W.
27 janvier 2020
I am not happy with the coverage and how the color lasts. It fades very fast and leaves color on my towels when I wash my hair. I expect more for that price.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Leslie R.
27 janvier 2020
Hair All Dried Out
POSTÉ PAR :
Leslie R.
27 janvier 2020
I didn’t like the coloring result that was sent to me. The color was a bit too brassy and it left my hair feeling so dry and difficult to manage.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Leslie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Carey M.
27 janvier 2020
Disappointed
POSTÉ PAR :
Carey M.
27 janvier 2020
My ends and roots don’t match at all and didn’t cover my gray that well .....
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Morgan G.
27 janvier 2020
Good color but bad reaction
POSTÉ PAR :
Morgan G.
27 janvier 2020
I really enjoyed the color it gave me, i ended up using the dye three times, however on my third dye I had a horrible reaction to the product. I am only dyeing my dark hair darker and I had never dyed my hair previously but on my third dye my hair was falling out in clumps. no bald patches but insane fall out that it could clog a drain. It was scary and this fall out didn't stop for a long time. my hair became thinner, and because of this i will not use again. Beware!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Morgan - We’re truly sorry to hear that you have had hair loss since using our hair color. You may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
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