Mery: - Gracias por escribirnos. Sentimos que el color de tu cabello haya durardo menos de lo que esperabas. Nos gustará poder revisar tu caso en detalle y poder ofrecerte una solcuión. Te acabamos de escribir un email.
POSTÉ PAR :
Britany W.
26 janvier 2020
Not for my hair
POSTÉ PAR :
Britany W.
26 janvier 2020
They have great service and speedy shipping but I didnt like the color or how it made my hair feel after.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Britany - We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sinem S.
26 janvier 2020
Nicht mein Ton
POSTÉ PAR :
Sinem S.
26 janvier 2020
Sehr geehrtes eSalon Team.
Leider muss ich mitteilen, das ich mit dem Endergebnis nach dem färben meiner Haare nicht zufrieden bin. Habe extra drauf angedeutet, das ich keinen rot/orange Stich möchte, drumm auch einen Farbton mit Asche aussuchte. Doch leider sind die Haare im rötlichem Ton. Auch hatte ich ein Foto mitgesendet gehabt, wo deutlich zu erkennen war, das die längen gefärbt und der Ansatz mein naturton ist (zwei unterschiedliche Farben). Es wurde jedoch für den Ansatz und für die Länge die selbe Mischung hergestellt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sinem S.- vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Jennifer K.
26 janvier 2020
The color is beautiful but
POSTÉ PAR :
Jennifer K.
26 janvier 2020
The color is beautiful but it did so much damage to my hair. Dried it out so much and it's falling out. If you can fix the formula I'll come back
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
E S.
26 janvier 2020
Worse than cheap box color
POSTÉ PAR :
E S.
26 janvier 2020
My roots are hot and red. The color is not salon color. Its box color. I have some hair knowledge, and if you have red tones at all, it will intensify. I am so unhappy and had to pay to have my hair redone
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
E.S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sharin I.
25 janvier 2020
Not right for my hair
POSTÉ PAR :
Sharin I.
25 janvier 2020
Looks like a great kit but unfortunately was not able to proceed with full colour after strand test. Colour was not quite right and didn't cover my grey hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharin - We’re so sorry to hear that you were disappointed by the results of your strand test. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jo Ann V.
25 janvier 2020
Did not cover gray
POSTÉ PAR :
Jo Ann V.
25 janvier 2020
It didn’t cover my gray and even though I have medium length hair I notes it was thick so it didn’t cover it all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jo Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Abreyanna R.
25 janvier 2020
Not the color
POSTÉ PAR :
Abreyanna R.
25 janvier 2020
I was hoping for my order to be lighter but it wasn’t. I added suggestions and pictures to help get the color I wanted and it wasn’t taken in to consideration in my opinion. I ended up going to Sally’s and getting dark golden blonde
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Abreyanna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. We're always looking to improve our service and products, and truly value everything our clients’ say. Keep an eye on your inbox for more details.
POSTÉ PAR :
Susie E.
25 janvier 2020
Horrible color
POSTÉ PAR :
Susie E.
25 janvier 2020
The color was completely off, it made my skin react. It was terrible.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Angie K.
25 janvier 2020
Turned my hair Orange!
POSTÉ PAR :
Angie K.
25 janvier 2020
My hair is freaking Orange!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lori O.
25 janvier 2020
Too dark!!
POSTÉ PAR :
Lori O.
25 janvier 2020
I thought I ordered light brown. My hair is a very dark brown. Not what I expected
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dusty S
25 janvier 2020
ordered January 02 and it is now January 25 and I have not received my order....
POSTÉ PAR :
Dusty S
25 janvier 2020
how long does a person need to wait after ordering.??? its been over 3 weeks since I ordered and still have no hair color !
not impressed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dusty - Thank you for your feedback. We apologize for the disappointing experience you had with the delivery of your color. We have reached out to you via email to see what we can do about remedying this situation.
POSTÉ PAR :
Mayra R.
24 janvier 2020
Good color, not so good for gray hair
POSTÉ PAR :
Mayra R.
24 janvier 2020
I love the color I got from your company. The only problem with your product is that it doesn’t cover gray hair that well and it fades after a couple of weeks!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mayra - We’re so sorry to hear that you were disappointed by the coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Julie M.
24 janvier 2020
Beware
POSTÉ PAR :
Julie M.
24 janvier 2020
I was a 3 year customer and my last shipment was mixed incorrectly. My stylist wasn’t paying attention and doubled the amount of the white power in my kit. It caused a terrible reaction! I immediately turned off my plan and told eSalon what happened. They never followed up with me to apologize or make sure I was Ok. Make sure that you know your product has been accurately measured before you use it! They are going too fast which is causing mistakes at the customers expense!!!! Slow down eSalon!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - Thank you for your feedback. We apologize for the disappointing experience you had with your last order received. We're always looking to improve our service and products, and truly value everything our clients’ say. Keep an eye on your inbox for more information on how we may further assist. We hope to continue helping you find hair perfection in the future!
POSTÉ PAR :
Rachel R.
24 janvier 2020
Horrible!
POSTÉ PAR :
Rachel R.
24 janvier 2020
I followed directions exactly and it looks awful. It did not color my roots well. You can see where my previous color was, that section seemed to grab the color. The color is wrong. I wanted copper red and it gave me dark blond(intense copper) 2 totally different things. I’m debating whether I can live with it or if I should pay to have it fixed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Robin L.
24 janvier 2020
I no longer want to receive this product. Thank you
POSTÉ PAR :
Robin L.
24 janvier 2020
I thank you for this product, but I want to cancel auto delivery. Thank you
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Robin - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients’ say. We have reached out to you via email to see what we can do about remedying this situation. We hope to continue helping you find hair perfection in the future!
POSTÉ PAR :
Janet B.
24 janvier 2020
Change color
POSTÉ PAR :
Janet B.
24 janvier 2020
I need for my color to be darker, is that possible. I need to also perm, and cut my hair again, is that too early ?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kim S.
24 janvier 2020
Too dark
POSTÉ PAR :
Kim S.
24 janvier 2020
I thought the description of what I wanted was clear enough. I wanted to go brighter and redder, but what was sent was darker and redder, so I'm confused. I must learn how to do this system better, because my current color is a big disappointment.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Claudia M.
24 janvier 2020
Keine Veränderung
POSTÉ PAR :
Claudia M.
24 janvier 2020
Hallo :)
Ich hatte mir bei Euch den Farbton " intensiv Kupfer " anmischen lassen.
Leider sieht mein Haarton genauso aus Wie vorher ....so gar keine Veränderung.
Keine intensivere Farbe oder Ähnliches .
Vielleicht könnt ihr beim nächsten mal ja mehr Kupfer und Hellblond oder rot mit einmischen .
Bin etwas enttäuscht da ich nun meine Haare gefärbt habe ....und es exakt meine Naturhaarfarbe war.
Mit der Verpackung war ich total zufrieden ,diese ist echt süß.
Mit der Beschreibung und Allem anderen war ich ebenfalls sehr zufrieden.
Ich werde es definitiv nochmal bei Euch versuchen .
Bis bald
LG Claudia
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Claudia M. - es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
POSTÉ PAR :
Natalie S.
23 janvier 2020
Color was nto as described
POSTÉ PAR :
Natalie S.
23 janvier 2020
The color came out reddish brown and I asked for ash dark brown. I also stated that I did not use permanent color but you sent permanent color. WHen I emailed and complained it was dealt with quickly but all you did was send me the same color that did not work previously. I would not recommend this to a friend. I am experienced with hair color and very well versed in beauty products. The colorist did nto get my color correct.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Natalie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Mirsada F.
23 janvier 2020
Graue Haare
POSTÉ PAR :
Mirsada F.
23 janvier 2020
Die Farbe ist ok und hat sich gut verteilt aber leider sind die grauen Haare immer noch grau😢
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mirsada F. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. Vielen Dank für Ihre Geduld.
POSTÉ PAR :
Dawn H.
23 janvier 2020
Color
POSTÉ PAR :
Dawn H.
23 janvier 2020
Made my hair turn copper red, tried 3 times to change my color and work with a colorist but just couldn’t get it right. I am no longer ordering from esalon. I went back to my hairdresser.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope you continue on your hair Color journey and find whats perfect for you.
POSTÉ PAR :
Courtney S.
23 janvier 2020
Just meh
POSTÉ PAR :
Courtney S.
23 janvier 2020
The first time was great, color was so vibrant - but now, it is not holding to my ends as well and the red fades quickly
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Courtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Teresa F.
23 janvier 2020
Disappointed
POSTÉ PAR :
Teresa F.
23 janvier 2020
I was expecting to color all my hair sence it has been a long time since I colored it but when I opened the box it's for just my roots this is very disappointing due to my hair will look horrible if I only do my roots 😭 I wouldn't of paid $25 just to do my roots
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teresa - We never like to hear that our customers are unhappy with the color received, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs. Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Debra M.
23 janvier 2020
Pretty color
POSTÉ PAR :
Debra M.
23 janvier 2020
Loved the color when first applied, but the color faded over the next two weeks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
Roberta K.
22 janvier 2020
Coverage
POSTÉ PAR :
Roberta K.
22 janvier 2020
I was expecting a Sandy/Beige color ,it’s more like golden blond. Disappointed it hardly covered the grey hairs.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Roberta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Andrea M.
22 janvier 2020
Not that great
POSTÉ PAR :
Andrea M.
22 janvier 2020
Didn’t cover my gray and too expensive
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Sue G.
21 janvier 2020
covers well but
POSTÉ PAR :
Sue G.
21 janvier 2020
covers well and the color was good but hair felt matted in that area when dry
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue - Thank you for your feedback. While we're happy you're enjoying your color and coverage, we apologize for the disappointing experience you had with your hair color when dry. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Theresa S.
21 janvier 2020
Great color, hate the process
POSTÉ PAR :
Theresa S.
21 janvier 2020
I had problems with Step 2 of the coloring process. After the color was in my hair for 30 minutes, the instructions said to mix the remaining color with water and dump over my head in the shower. The color in the bottle starts to dry after 30 minutes, so the water wouldn't mix very well. I put it on my head anyway and the goopy mess that slopped out of the bottle splattered everywhere and the fumes were so noxious, I almost passed out. After rinsing and shampooing and conditioning my hair, I then had to spend the next 15 minutes scrubbing my shower and tub with Ajax to get the haircolor stains out. I have never had to do a step like this with any other haircolor, why is this necessary? It is for this reason alone that I will not be purchasing this product again. Other than that, the color looks great and my hair feels soft, looks shiny.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Theresa - Thank you for reaching out to us here at eSalon! We apologize for any inconvenience brought by your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Denise F.
21 janvier 2020
IAM very disappoint it didn't color my gray very while.
POSTÉ PAR :
Denise F.
21 janvier 2020
I am returning the color you sent. I said tO camcely account. Very unsatisfied. Denise Fattig
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Denise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Rory J.
20 janvier 2020
Not worth it
POSTÉ PAR :
Rory J.
20 janvier 2020
Doesn’t cover grays. Doesn’t last longer than 3 weeks.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rory - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jessica M.
20 janvier 2020
Asked for blonde ended up with copper red
POSTÉ PAR :
Jessica M.
20 janvier 2020
In my profile I said I wanted to go to a lighter blonde. My color was sent and I ended up with copper red hair. When I reached out to my “color professional” Yvette I was told that none of their hair colors will lighten your hair that I have to do the lightening kit. I asked why I wasn’t told that up front when my profile specifically said I wanted to go lighter? I also asked why my hair is now copper red when that’s not even close to what I asked for and all she did was refund my money and said they could not fix it. The advertised personalized service for your color is not true. No one looked at my profile or specialized anything. And now I have a color I didn’t ask for and no way to fix it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jenny G.
19 janvier 2020
Muy oscuro
POSTÉ PAR :
Jenny G.
19 janvier 2020
El color querido era #99j
Wine rojo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jenny: - Gracias por escribirnos. Sentimos que tu color haya sido más oscuro de lo esperado. Nos encantará poder revisar tu caso en detalle y darte una solución. Para ello, te hemos enviado un email.
POSTÉ PAR :
Gordana V.
19 janvier 2020
Farbe
POSTÉ PAR :
Gordana V.
19 janvier 2020
Leider keine grau Abdeckung
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gordana V. - Es tut uns unheimlich leid, dass Sie mit Ihrem Farbergebnis nicht zufrieden sind. Wir stehen fest hinter unserer Farbzufriedenheit-Garantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen. Unsere Koloristen haben Ihnen bereits eine E-Mail zukommen lassen und helfen Ihnen gern weiter.
POSTÉ PAR :
Rachel N.
19 janvier 2020
My hair is the exact same color
POSTÉ PAR :
Rachel N.
19 janvier 2020
I have light/med brown hair and ordered a copper mahogany. My hair is almost the exact same color, maybe a tiny teeny bit more 'copper'. I also can still see my grays. Won't be using again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Hannah D.
18 janvier 2020
Not great
POSTÉ PAR :
Hannah D.
18 janvier 2020
The colour fades quickly and did not cover all my grey hairs.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hannah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Evelin K.
18 janvier 2020
Farbe passt sehr gut
POSTÉ PAR :
Evelin K.
18 janvier 2020
Ich kritisiere den Verpackungsmüll, in der heutigen Zeit sollte doch mehr darauf geachtet werden, dass nicht soviel Plastikmüll entsteht.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Evelin K. - herzlichen Dank für Ihr Feedback und Ihre Kontaktaufnahme bezüglich des Recyclings Ihrer eSalon-Verpackung. Bei eSalon ist unser gesamtes Unternehmen ständig auf der Suche nach besseren Möglichkeiten, um nicht nur unseren Service, sondern auch unsere Verpackung und Nachhaltigkeit zu verbessern. eSalon hat vor kurzem eine Überarbeitung gestartet und wir haben einige Änderungen vorgenommen! Sie werden sich freuen zu wissen, dass alle unsere Verpackungen recyclt werden können. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Julia R.
18 janvier 2020
nicht überzeugend
POSTÉ PAR :
Julia R.
18 janvier 2020
der extrem intensive brennende Geruch war sehr unangenehm - ich hätte eine demi-permanente Ammoniak-freie Farbe bevorzugt, aber im kompletten Fragebogen hatte ich nicht die Gelegenheit das auszuwählen... Schade.
Die speziell für mich erstellte Farbe für den Ansatz ist um einiges dunkler als die Farbe für die Längen - ergibt einen Ombré ähnlichen Effekt. Was cool wäre wenn ich das wollte, aber ich wollte das nicht und habe auch nicht darum gebeten.
Der Conditioner enthält Dimethicone, ein nicht wasserlösliches Silikon dass sich an die Haare anlegt aber nicht wirklich pflegt. 👎🏻
Das Shampoo enthält Polyquaternium - auch ein Inhaltsstoff der zu build-up führt 👎🏻
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julia R. - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Hattie T.
18 janvier 2020
Ingredients
POSTÉ PAR :
Hattie T.
18 janvier 2020
I love everything about the eSalon system, except for the ingredients. After researching other options, I am changing to a similar product line with less toxic potential. Thank you for your service the last 6 months but for my health and my environment, I am leaving.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hattie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We're always looking to improve our service and products!
POSTÉ PAR :
Maribel C.
18 janvier 2020
Mi color
POSTÉ PAR :
Maribel C.
18 janvier 2020
No me gusto él color me quedó muy negro.me gusta él color caoba y las canas me salieron rápido. Ahora tengo él pelo de 2 colores. Pero me dicen que me veo bien.no me manden más hasta nuevo aviso por favor. Gracias
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laurie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
sandra R.
17 janvier 2020
Disappointed
POSTÉ PAR :
sandra R.
17 janvier 2020
Color made hair very dry. Followed instructions but it didn’t come out as well as the first time I ordered
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Donna R.
17 janvier 2020
Looks more pink than auburn
POSTÉ PAR :
Donna R.
17 janvier 2020
Could of bought a box at the store for a better fit.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jessica C.
17 janvier 2020
I had asked for more red in my product and I don't think that happened.
POSTÉ PAR :
Jessica C.
17 janvier 2020
I just colored my hair with the new mixture yesterday and found it it was still just a very dull Brown. Almost no red at all and I am normally a warm auburn hair, as my profile photo shows. I know I mentioned this in my last review but it doesn't look like the color changed much at all with the second kit that was sent to me
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Gloria E.
17 janvier 2020
Not happy
POSTÉ PAR :
Gloria E.
17 janvier 2020
The color oxided in one week!! The color does not hole and turns orange.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gloria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Nena G.
17 janvier 2020
Beautiful color but not enough gray coverage
POSTÉ PAR :
Nena G.
17 janvier 2020
The color itself was beautiful. I loved the way it made my hair soft and healthy looking. The only problem was it didn't cover the gray for longer than 2weeks. I even bought your color shampoo and conditioner.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
debbie
16 janvier 2020
waste of time
POSTÉ PAR :
debbie
16 janvier 2020
After a long phone conversation with my colorist I am so disappointed with my color. I even sent a picture and they still managed to get it wrong. My color is way too dark and I do not think I could have been any clearer. Now all the money I spent on highlights is gone because of the color. So disappointed!!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Priscilla N.
16 janvier 2020
Don’t like the color
POSTÉ PAR :
Priscilla N.
16 janvier 2020
It doesn’t cover the whites well.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Priscilla - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Katrin A.
16 janvier 2020
Kupferfarben statt Goldblond
POSTÉ PAR :
Katrin A.
16 janvier 2020
Ich bin mit der Farbe leider überhaupt nicht zufrieden. Ich hatte Mittel-Dunkelblondes Haar und wollte ein helleres Blond bekommen. Meine Haare sind jetzt aber leider kupferblond bis leicht orange. Ich mag persönlich mag rote/orange Haare gar nicht und bin sehr unglücklich. Werde versuchen einen Frisör zu finden der hier irgendwas retten kann. Notfalls sogar dunkel - alles besser als dieses kupfer-orange. Da wollte man sparen und zahlt nun drauf weil der Frisörbesuch zusätzliches Geld und vor allem auch wieder Zeit kostet.
Schade
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katrin A. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Michele M.
16 janvier 2020
Needs Adjusted
POSTÉ PAR :
Michele M.
16 janvier 2020
If you can look up the first order there were two colors in it, I think if the color was in between those two colors it may be perfect. The last order was too dark. Also when I’m out in the sun I get red and blond highlights naturally, maybe helpful to know. Thank you so much! I did upload a newer photo.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michele - Thank you for your feedback! Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
POSTÉ PAR :
Misty dawn R.
16 janvier 2020
Where’s the copper?
POSTÉ PAR :
Misty dawn R.
16 janvier 2020
Barely any copper at all. Looks mainly dark blonde. Nothing like the beautiful dark blonde copper golden color 7.43 I chose.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Misty - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jenny K.
15 janvier 2020
Equal in colour as the retail high street brands
POSTÉ PAR :
Jenny K.
15 janvier 2020
Nice packaging and easy instructions. However, outcome and results are the same as the highstreet retail brands so see no benefit more than the convenience to use the hair dye scheme.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jenny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Cathy P.
15 janvier 2020
Color too dark
POSTÉ PAR :
Cathy P.
15 janvier 2020
The color I got did not match what I had picked out, it was extremely dark. I need to cancel the auto reorder but can’t get thru to a person to do it. Help!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Yolanda M.
14 janvier 2020
I didn't received the products
POSTÉ PAR :
Yolanda M.
14 janvier 2020
I got charged for two months the order for December 2019 it said it was delivered on my front porch I never received anything the order for January 2020 did not receive nothing as well.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Yolanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Marla R.
14 janvier 2020
Great for grey coverage
POSTÉ PAR :
Marla R.
14 janvier 2020
Nice for covering grey. Unfortunately for me the red only lasted a few days.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Susan G.
14 janvier 2020
Did not like last hair color
POSTÉ PAR :
Susan G.
14 janvier 2020
I do not want the same hair color as my last hair color. It was to gold and dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Manuela S.
12 janvier 2020
Keine Bestellung mehr
POSTÉ PAR :
Manuela S.
12 janvier 2020
Es ist schnell geliefert worden aber nachdem ich es angewendet habe sind die Haare noch schlechter und meine Kopfhaut brennt. Ich musste die Farbe schon nach 15 min runter spülen und nun habe ich kleine Bläschen auf der Kopfhaut.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Manuela S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Lisa W.
12 janvier 2020
Horrible
POSTÉ PAR :
Lisa W.
12 janvier 2020
This product made my hair so dry and it didn’t take to my hair! I still had gray roots where I part my hair and on my hairline by my ears! Box coloring is better than this!! What a waste of money
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
liz W.
11 janvier 2020
awful
POSTÉ PAR :
liz W.
11 janvier 2020
i wish there was a below one star way to review my experience - i used product last time, color was so far off, i sent in pics, was dismissed by your colorist and had to go to a local salon and pay $80 to have it fixed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Liz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
ELIZABETH D.
11 janvier 2020
Color does not last
POSTÉ PAR :
ELIZABETH D.
11 janvier 2020
A first use, I was happy with the color but found it was gone and a bit brassy and almost orange by the end of the first week. I needed to fix it professionally, which defeated the purpose of an inexpensive at home treatment. Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Adriana B.
11 janvier 2020
Hola
POSTÉ PAR :
Adriana B.
11 janvier 2020
No me gusto , es muy complicado el proceso, y al final no cubre las canas, el pelo queda muy dañado definitivamente no lo recomiendo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Adriana B: -Gracias por escribirnos. Sentimos no haber cumplido con tus expectativas. Nos encantará poder revisar tu caso en detalle y darte una solución. Te acabamos de enviar un email.
POSTÉ PAR :
Monica P.
11 janvier 2020
Not as impressive as it looks
POSTÉ PAR :
Monica P.
11 janvier 2020
Not impressed with this product. Besides the price I usually pay for my previous at-home coloring product, I don’t see the difference. This one is almost 3 times more expensive. So I’m going back to my old one.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Monica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Lindsay B.
10 janvier 2020
Poor Customer Service
POSTÉ PAR :
Lindsay B.
10 janvier 2020
Shipping has taken over a week and I have an event that requires a color refresh by Sunday. As a result, this delay cost me $120 in salon fees, and e-salon wouldn't even let me return the product for a refund. Not happy!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our aerosol shipping times. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Shelley P.
10 janvier 2020
Unimpressed
POSTÉ PAR :
Shelley P.
10 janvier 2020
Color was NOT as shown. Never received a call from a colorist to discuss my initial color order, as advertised. It does not cover gray well. The only positive thing is the gal who canceled my future orders was very pleasant. Overall it was a bad experience and exactly like buying drugstore color. I'll stick with John Frieda color. It's a much richer color that lasts. I doubt my review will be published.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shelley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Kimber B.
10 janvier 2020
Dull & Lifeless
POSTÉ PAR :
Kimber B.
10 janvier 2020
The color didn't come out as light as I wanted and made my hair just look dull and feel lifeless. My normal colorist had to correct the disaster on my head. Would like my money back and no more orders. Cannot find how to do that on the site so here is my first request attempt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kimber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Debra P.
10 janvier 2020
Gray coverage
POSTÉ PAR :
Debra P.
10 janvier 2020
Did not have much gold tones this time plus it is weak covering the gray around the hairline for more than 2 weeks. Nice and easy covers better
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Nicole Q.
9 janvier 2020
Too much red for dark brown
POSTÉ PAR :
Nicole Q.
9 janvier 2020
Was disappointed in the lack of gray coverage and how red my hair ended up.
3 sur 3 personnes ont trouvé cet avis utile. Et vous ?
Nicole - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
HELEN J.
9 janvier 2020
Roots
POSTÉ PAR :
HELEN J.
9 janvier 2020
The new mixture for coloring my gray roots of December 11 came out like a auburn color was not dark enough and coloring my gray roots.
3 sur 3 personnes ont trouvé cet avis utile. Et vous ?
Helen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Kara R.
9 janvier 2020
Brassy roots but good color
POSTÉ PAR :
Kara R.
9 janvier 2020
Love the overall color but 1/4” of my roots were VERY brassy. I had to purchase root touch up from the store to cover it up.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jaselyn B.
8 janvier 2020
Great colour but leaves hair sticky
POSTÉ PAR :
Jaselyn B.
8 janvier 2020
My hair is still sticky after almost two weeks. Also notice my hair seems a bit damaged. The colour is great, exactly what I wanted though.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jaselyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lisandra R.
8 janvier 2020
Cambio de color en mi pelo
POSTÉ PAR :
Lisandra R.
8 janvier 2020
Cuando teñi mi pelo por segunda vez, el resultado fue diferente, mi pelo quedo mas oscuro, quede un poco decepcionada, era la Semana de navidad, donde tenia eventos con mi familia y tuve q dejarlo asi. ME ENCANTABA el primer tinte, mas rojizo. Tengo fotos de antes y despues, por si querian ver los diferentes resultados.
1 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Lisandra R: -Gracias por tus comentarios. Sentimos escuchar que la segunda vez que te aplicaste nuestro color, el resultado fuera diferente. Te acabamos de enviar un email, para resolver esta incidencia.
POSTÉ PAR :
Jamie W.
8 janvier 2020
Just No
POSTÉ PAR :
Jamie W.
8 janvier 2020
Was looking forward to going back to blonde. I’m naturally a medium blonde who dyes a little bit lighter and more golden and was hoping for something close to that but this is way darker. I’m not even sure I would call this blonde. Basically my hair is now a very boring shade of light brown. Hoping it will lighten some on it’s own and then I’ll be going back to Garnier Nutrisse Honey Butter.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jamie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Sandy N.
8 janvier 2020
Darker
POSTÉ PAR :
Sandy N.
8 janvier 2020
I asked for a light brown color & somehow I ended up with close to jet black hair. Not sure how I’ll be able to go back to a lighter color without damaging my hair. Also when I washed my hair I noticed a lot of hair started to fall, the chemicals they sent smelled super strong, had to go outside in 20 degree weather because the smell was making me nauseous.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTÉ PAR :
Mari P.
8 janvier 2020
Not good disliked color.
POSTÉ PAR :
Mari P.
8 janvier 2020
Please cancel my account.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mari - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Elizabeth B.
7 janvier 2020
Glorified grocery store box color
POSTÉ PAR :
Elizabeth B.
7 janvier 2020
This really isn’t any better than a store bought grocery store color. Smells terrible and damages hair. Avoid it.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Angela M.
7 janvier 2020
No change
POSTÉ PAR :
Angela M.
7 janvier 2020
I asked for more copper in my color and I received the same color
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Angela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Doreen W.
6 janvier 2020
Order return
POSTÉ PAR :
Doreen W.
6 janvier 2020
I am returning the order received 01/06/2020 .
The box is unopened and the tracking number is
#9400 1102 0512 0028 0553 82. Please credit the account that was debited for this transaction and notify me when credit is complete. Also, please do not send any further orders as I am not satisfied with the product and its cost. I can get the same quality color from any drugstore.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Doreen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Victoria D.
5 janvier 2020
Still not my match
POSTÉ PAR :
Victoria D.
5 janvier 2020
After 4 orders. You have yet to get my color right! I’m very disappointed with the outcome!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Victoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Aaliyah A.
5 janvier 2020
Was darker than the picture i selected
POSTÉ PAR :
Aaliyah A.
5 janvier 2020
I selected a color that had more red and gold tones to it but what i received was a more dark brown with a little red in it. So my hair didn't lighten nor did the dark color show up on my hair I feel i have wasted my money. I even sent in pictures of my natural hair for the colorist to work with.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Aaliyah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Danielle T.
5 janvier 2020
Unhappy with lighter color
POSTÉ PAR :
Danielle T.
5 janvier 2020
Unhappy with the color, it was changed lighter without me requesting it. They won't honor refund.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Danielle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lynn M.
3 janvier 2020
Beware, horrible product
POSTÉ PAR :
Lynn M.
3 janvier 2020
I will not ever use this product again, nor can I recommend it. My hair has been damaged and was orange and falling out. This is not the first time I have colored my hair, I have been doing color on my hair for 30 plus years and this by far is the worst product. I had to have color correction done and now I’m working with my stylist to get my hair healthy again. The reason I used this product to begin with was I could not get in to see my stylist, well I will never make that mistake again. I will wait.
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Lynn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rachael B.
3 janvier 2020
Straw-like!
POSTÉ PAR :
Rachael B.
3 janvier 2020
Having chosen a shade - dark blonde - to slightly darken my hair colour and add shine, I am deeply disappointed in E-Salon. Whilst the experience of “personalised” hair colour is tempting, I found that the dye made my hair very dry and actually made it look dull instead of lustrous. I am now desperately adding shine and conditioning treatments to undo the effects of the poor-quality dye.
4 sur 6 personnes ont trouvé cet avis utile. Et vous ?
Rachael - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Deborah S.
3 janvier 2020
Go back to the first custom Color Set!
POSTÉ PAR :
Deborah S.
3 janvier 2020
The first one colored better.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Deborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Esperanza G.
3 janvier 2020
Regular
POSTÉ PAR :
Esperanza G.
3 janvier 2020
No me gusto porque quiero aclarármelo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Esperanza:- Gracias por escribirnos. Sentimos que no te haya gustado el color. Estamos encantados de poder ayudarte, para ello te acabamos de enviar un email .
POSTÉ PAR :
Leisa S.
3 janvier 2020
Didn’t cover the gray
POSTÉ PAR :
Leisa S.
3 janvier 2020
This time, I was so careful to get my roots and gray areas first before the rest of my hair. I’m only a couple of weeks out and I’m already seeing the gray, which didn’t happen the first time.
I’m disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Leisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Joanna G.
2 janvier 2020
Greys not fully covered.
POSTÉ PAR :
Joanna G.
2 janvier 2020
The color is great but my greys were not fully covered. I am Filipino and my hair is strong, thick and coarse. I left it in for 40 minutes but it wasn’t long enough, I guess. I’ll try again and leave it on for 45-50 min- but I’m afraid to fry my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joanna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Josephine H.
2 janvier 2020
Still get grey streaks
POSTÉ PAR :
Josephine H.
2 janvier 2020
I till get grey streaks even though I am following the instructions. I love the color, but not the streaking
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Josephine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
POSTÉ PAR :
Sophia H.
2 janvier 2020
Not the colour I ordered
POSTÉ PAR :
Sophia H.
2 janvier 2020
I ordered an Ash medium blonde my hair colour is now red/brown!! Hate this colour will not use again!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sophia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Vanessa R.
2 janvier 2020
Great color, but doesnt stick
POSTÉ PAR :
Vanessa R.
2 janvier 2020
Love how the color looks but this is my 3rd purchase & you start to see the color go after week 3; by week 4 you see streaks everywhere.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vanessa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Deborah C.
2 janvier 2020
Too dark, I have requested a lighter shade with NO response.
POSTÉ PAR :
Deborah C.
2 janvier 2020
I have requested a lighter shade with no response.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deborah - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Susan T.
2 janvier 2020
Color
POSTÉ PAR :
Susan T.
2 janvier 2020
I am still not happy with the color of the product. I feel it still needs to be lighter.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
April C.
2 janvier 2020
Dark red/brown
POSTÉ PAR :
April C.
2 janvier 2020
I love the color but the developer was the wrong consistency
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
April - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cathy C.
2 janvier 2020
Color still too brassy
POSTÉ PAR :
Cathy C.
2 janvier 2020
I had requested a color change because there was a lot of red in my color. My next order still pulled some red in my hair. It was a little brassy. I had requested a neutral color but obviously did not receive an appropriate change in my custom color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jacqueline W.
2 janvier 2020
Not great
POSTÉ PAR :
Jacqueline W.
2 janvier 2020
The end product was an ash brown, not what I was expecting. It may due to the fact I had gone grey for a few years and this was the first color. I’ve ordered from salon in the past and have been very pleased. I ordered a tint rinse to get me through to the next color, I am hopeful the next time will be great!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Ruth A.
2 janvier 2020
Too dark
POSTÉ PAR :
Ruth A.
2 janvier 2020
Either I’m getting more white hair or something, but the color is too dark on me and makes me look bleached out in skin tone now. My husband noticed it first, so that means something.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ruth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jennifer P.
1er janvier 2020
Did not cover gray
POSTÉ PAR :
Jennifer P.
1er janvier 2020
Sorry but was not impressed. The color didn’t cover my few grays I have. Also I got a root touch up color that isn’t the same color as the first color. So now I have to go get my hair fixed. Very disappointing.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jennifer P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Carol Y.
1er janvier 2020
Totally wrong color
POSTÉ PAR :
Carol Y.
1er janvier 2020
This was, I think, my 3rd attempt with esalon color. The first kits were used following exact instructions and there was no color change from before coloring to after. No gray cover up, no noticeable before to after color change. This time I switched out the 20 volume developer for 10 volume and there was color change all right. A totally different color which I'm sure will be blamed on the developer switch. There was no strawberry in this strawberry blonde and a medium almost ashy blonde was the result. It was a shocking color change when I went into work the next day. I was looking for a light shade of strawberry blonde to cover my graying temples. I will not be using esalon again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol Y. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Cara D.
1er janvier 2020
Poor color
POSTÉ PAR :
Cara D.
1er janvier 2020
This color was the worst ever.... my hair was two tone
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cara D. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
D m B.
1er janvier 2020
Total coverage
POSTÉ PAR :
D m B.
1er janvier 2020
Although this coloured all my hair and greys it took my hair back to its natural colour medium brown and I lost all the purple/ plum I had before. I tried the purple tint wash to add tones but it didn’t work .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
We apologize for missing the mark and not being able to meet your Color expectations. Our Color Experts have been in contact via email and will be happy to assist in this process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.
POSTÉ PAR :
Amanda C.
1er janvier 2020
Hair color
POSTÉ PAR :
Amanda C.
1er janvier 2020
The hair color I use is not a dark enough black.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda C. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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