I was disappointed initially when I saw the color card. It did not represent at all what I wanted. I was totally disappointed when I dried my hair and saw the gray around my face was still there...no color at all...and I had followed the instructions explicitly! I decided to try ESalon because of the gray. Wow...what a waste of money. I also could not get over how strong smelling it was! My face turned red, and my husband in the next room said his eyes were sore and teary. Maybe this product works for some people, but it is not for me. Thankfully I did a one-time shipment and dont have to fool around with cancelling an autoship. Over $32 spent for nothing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Evangelina M.
8 octobre 2019
No funciono.
POSTÉ PAR :
Evangelina M.
8 octobre 2019
Este producto no ha tapado ninguna de mis canas y me ha dejado mi pelo rojiso (color que no me guasta para nada)
Estoy muy desconforme.
No puse una sola estrella porque creo que la atencion es muy buena, pero el producto no funciono para nada en mi cabello y me arruino mi color. Estoy muy triste por eso.
Tengo pruebas de como era, como me lo hice y como me quedo, por su gustan ver el mal resultado.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Evangelina - Te pedimos una disculpa por tu experiencia con la aplicación de tu color. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. Gracias por tus comentarios.
POSTÉ PAR :
monica A.
8 octobre 2019
Color
POSTÉ PAR :
monica A.
8 octobre 2019
The brown I received is way to dark for me
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Monica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Sandra F.
8 octobre 2019
Not happy with results
POSTÉ PAR :
Sandra F.
8 octobre 2019
Didn't like the color and didn't cover the gray hair as other products do. Won't continue using it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Karla C.
8 octobre 2019
Disappointed
POSTÉ PAR :
Karla C.
8 octobre 2019
I read all the great things this product would do. How it would not dry my hair out as much, how applying the shampoo and conditioner would ass shine and this and that. I have been more than careful to follow the instructions as stated. Unfortunately i was better
Off using 10. 00 products. I’ve given this products Months to make me change my mind. Saddened
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karla - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Deva S.
8 octobre 2019
It’s orange!
POSTÉ PAR :
Deva S.
8 octobre 2019
I am so disappointed in my hair. I wanted it strawberry blonde and it turned out orange. I hate it!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deva - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rachel N.
7 octobre 2019
Won't let me leave 0 star review
POSTÉ PAR :
Rachel N.
7 octobre 2019
Worst coloring experience in er 0 years of hair coloring. Color not as requested. Redo sent was still off and made my hair feel like mud was caked in it. No satisfaction when called to get assistance second time. Never again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say.
POSTÉ PAR :
illene E.
7 octobre 2019
Too confusing
POSTÉ PAR :
illene E.
7 octobre 2019
I got a set with one bottle for my roots& a different one for the ends. I found it very confusing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
illene - Thank you for your feedback. We apologize for the difficult experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection, so keep an eye on your inbox for more details!
POSTÉ PAR :
Kayleigh T.
7 octobre 2019
Very mediocre at best...
POSTÉ PAR :
Kayleigh T.
7 octobre 2019
My natural color is medium flat brown hair, between a level 6 and 7. My hair is previously colored a brown auburn red with 2-3 inches of regrowth at the roots. My eSalon custom color was Medium Brown (Red Copper). They sent me an email to confirm I was OK with this color as they thought it would be too dark or too drastic of a change. I told them that was fine and to proceed, I prefer darker. I had high hopes this would be a bold change as my hair usually takes color (especially red tones) very well. After the lengthy process, I could barely tell the difference. The color just barely evened out my previous color with my roots. The at-home process was annoying and the smell of the products were harsh enough that I opened the bathroom window & door and was still overwhelmed by it. My hair has barely any red tone when it really should have refreshed my color. Disappointed, cancelled my plan and wouldn't recommend. Back to the salon!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kayleigh - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Angela L.
7 octobre 2019
Hair feels greasy & heavy after using this hair color.
POSTÉ PAR :
Angela L.
7 octobre 2019
My hair feels greasy & heavy after using this hair color. I have used it twice now. Can the formula be adjusted so as not to be so greasy? This is after I have washed, conditioned and blow dried, using the shampoo and conditioner supplied with the kit.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Christine U.
6 octobre 2019
Bin enttäuscht 😔
POSTÉ PAR :
Christine U.
6 octobre 2019
Zwei Sterne gibt es für die wirklich sehr schöne Verpackung und den Inhalt. Es ist alles dabei was man braucht und muss wirklich nichts mehr besorgen. Die Lieferung dauerte schon sehr lange. Als ich nun loslegen wollte und die Farbe zusammen mischte, hielt ich es vor Gestank nicht mehr aus. Der Hauttest war dann auch fatal ausgegangen. Aus Vorsicht meiner Gesundheit gegenüber landete also das fertige Produkt im Müll. Nichts ahnend hatte ich automatisch ein Abo abgeschlossen... Super! Das kündigen des Abos ist einfach aber nirgendwo kann ich finden wie und wohin ich es zurücksenden kann um mein Geld wieder zu bekommen. Also 100% Kundenzufriedenheit sieht anders aus. Ich werde nun wieder zum Frisör gehen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christine - Es tut uns leid zu hören, dass Sie mit unserer Farbe nicht zufrieden waren. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und wir werden gemeinsam mit Ihnen daran arbeiten, eine Lösung zu finden. Bitte halten Sie in Kürze ausschau nach einer Email unsererseits. Wir werden Sie kontaktieren, um das wieder gut zu machen!
POSTÉ PAR :
Mariana G.
6 octobre 2019
Por favor, contactad conmigo
POSTÉ PAR :
Mariana G.
6 octobre 2019
Hola, en mi historial de pedidos pone que he recibido 3...no es cierto. Solo he recibido 1 completo y normal que valía 10 euros y me regalabais el color 2. Ahora recibo el “supuestamente tercer envío”, que es en realidad el segundo y me cobrais 25 por un solo bote. Algo no va bien...o la mensajeria o no entiendo como va esto...que me pregunteis cuantos botes necesito y luego reciba 1 solo a precio de 2.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mariana - Gracias por enviarnos tus comentarios. Nos entristece saber que sus pedidos no han llegado.. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación.
POSTÉ PAR :
Andrea M.
6 octobre 2019
Not the colour I ordered, hair feel like straw, colour fades quickly
POSTÉ PAR :
Andrea M.
6 octobre 2019
I asked for my colour to be lightened a little from the red that is close to my natural hair color as I am covering a few grays. What I got was BROWN. It is awful. I can't fix it for another 3 weeks since my hair needs time to recover from this tragedy. My hair feels like straw, it is dull, and oddly sticky. I followed all directions. Made sure all of the product was rinsed from my hair, let it air dry for a bit before using the hair dryer. My hair looks and feels terrible. I have had issues before, but this is the last time I use this product. I don't recommend anyone use this.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sandra V.
5 octobre 2019
The Absolute Worst....Stay Away
POSTÉ PAR :
Sandra V.
5 octobre 2019
Made an appointment, which was cancelled by the Hollywood store at the very last minute. The worst customer service, snotty, condescending, rude, and incompetent. Claimed their color mixing machine was broken. How laughable. Isn’t eSalon in the color business? Absolutely useless. Never trust this company.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra - Thank you for your feedback. We apologize for the disappointing experience you had. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to get you concern resolved. Please let us know if there is anything else we can do to help.
POSTÉ PAR :
Mónica C.
5 octobre 2019
Me han engañado
POSTÉ PAR :
Mónica C.
5 octobre 2019
Es una estafa, sin instrucciones y sin aviso de que se renueva el pedido cuando ustedes deciden. Exijo que me devuelvan el dinero
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Monica - Muchas gracias por tus comentarios. Después de revisar tu perfil, nos hemos dado cuenta que ya has hablado con uno de nuestros coloristas para resolver tu problema. Si necesitas ayuda adicional, comunícate con nosotros.
POSTÉ PAR :
Carla A.
5 octobre 2019
Frustrated!
POSTÉ PAR :
Carla A.
5 octobre 2019
I dont know why, but my hair color is so hard to rinse out. I spend 30 minutes in a warm shower than another 15 stucking my head under the faucet because the water is cold. I scrub and scrub with my hands and go through so much shampoo. I'm so frustrated! I used this a few years ago and had the same thing happen. I gave it one more shot hoping it was different, but darn it, it's the same thing. LOVE the color, but the color just takes too long to rinse.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carla - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Tanya B
4 octobre 2019
Custom Colour Set
POSTÉ PAR :
Tanya B
4 octobre 2019
I have been using your product for a good few months now and yes I love it, but I have found that your formula changes quite often. initially, the product would give me a good 10 days coverage on my stubborn temple greys, lately, only the temple greys are visible after the first wash! During the colour process, the product used to make my hair feel almost elastic, so I KNEW it was working, but it no longer feels like that? What has changed???
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tanya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Tara Elizabeth W.
4 octobre 2019
Don't do it! They refused to follow thru with guarantee.
POSTÉ PAR :
Tara Elizabeth W.
4 octobre 2019
The color did absolutely nothing to my hair. I may as well have colored it with Suave shampoo and a 🍋 lemon. Deeply dissatisfied and I'm reporting them to the BBB BETTER BUSINESS BUREAU. VERY RUDE CUSTOMER SERVICE.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Adriana B.
4 octobre 2019
Very disappointed
POSTÉ PAR :
Adriana B.
4 octobre 2019
Very disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Adriana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Christine R.
4 octobre 2019
Better than drug store haircolor
POSTÉ PAR :
Christine R.
4 octobre 2019
Definitely better than drugstore haircolor but could use some improvements. Still not perfect at covering resistant greys. Very drying if you are already struggling with dry, porous hair. Weekly toner treatments are still required to keep it from turning brassy after 3rd week. Also, gloves are too tight. Each issue is still a step up from drugstore brands so I would definitely recommend.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sheryl R.
4 octobre 2019
Color incorreto
POSTÉ PAR :
Sheryl R.
4 octobre 2019
Muy desepcionada, el color estaba incorrecto, tengo el cabello color negro azabache (negro/azul), y ese fue el color que solicité y cuando lo aplique toda la parte de arriba me quedo marrón y sin contar que no me cubrió bien las canas.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheryl - Gracias por enviarnos tus comentarios. Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta.
POSTÉ PAR :
Siobhan DMF
4 octobre 2019
Almost perfect.................but
POSTÉ PAR :
Siobhan DMF
4 octobre 2019
First order was almost what I wanted. Tones were a little bit too warm (as I requested a more cooler blue black result). But my colourist is reformulating a Jew colour for me and all will be good.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Siobhan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern and we are adjusting your color. We look forward to hearing your feedback about the adjustments! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jenny H.
3 octobre 2019
Colour
POSTÉ PAR :
Jenny H.
3 octobre 2019
Would have liked it redder
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jenny - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Delcia H.
3 octobre 2019
I had allergic reaction that cost me a very sore head whilst on holiday
POSTÉ PAR :
Delcia H.
3 octobre 2019
I carnt use this ahain my head came out in blisters an sore face i did cancel any more orders but im not hsppy that money taken and more is on its way please eefund my money i dont want this
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Delcia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Pam M.
3 octobre 2019
Gray
POSTÉ PAR :
Pam M.
3 octobre 2019
Did not color my grays the same as the rest...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pam - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
V C.
3 octobre 2019
made my hair orange
POSTÉ PAR :
V C.
3 octobre 2019
wasnt happy with gray coverage, and it made my hair orange
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
V C. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Marti K.
3 octobre 2019
too dark, not happy
POSTÉ PAR :
Marti K.
3 octobre 2019
My color although it says golden brown came out so dark I am not at all happy with it also it looks dry I am not happy at all. The color I thought I was getting is so dark blackish it is awful.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kathryn M.
2 octobre 2019
My Esalon Experience
POSTÉ PAR :
Kathryn M.
2 octobre 2019
I ordered hair color from Esalon and was very excited to try it. The packaging was beautiful. I applied the color I had requested and it was at least 3 shades darker than I had wanted. It looked awful. It was supposed to be light ash blonde. It wasn’t. I messaged my colorist and have heard nothing from them. I cancelled future orders.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathryn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation.
POSTÉ PAR :
Kymber G.
2 octobre 2019
Real concern, NO RED
POSTÉ PAR :
Kymber G.
2 octobre 2019
Real concern, calked 3+× concerned my hair was too dark, Grey, black. Known to E-Salin it was two yrs since colored! Now upcoming order, plus some other items they've added Noone calked me about this. Two weeks, hair is red, GREY throughout & huge grey area on right side, top of hair. 2 weeks, that's it. Now I have to scrape up $150-$170 to FIX this mess. NOONEgot in touch with me. There's Allure & so many more options out there!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kymber - Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Isacni G.
2 octobre 2019
My hair starting falling off
POSTÉ PAR :
Isacni G.
2 octobre 2019
My hair started falling off after using their products. I let them know but I don't think they care or think is from their product. I will not buy from them again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Isacni - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Sarah H.
2 octobre 2019
This is my first time to color my own hair!
POSTÉ PAR :
Sarah H.
2 octobre 2019
This is my first time to color my own hair at home. Honestly, it wasn't easy nor hard. It took a lot of time though. Unfortunately, I didn't get the result I wanted. My hair has the same color as before. For my second shipment, I requested a lighter color this time and hopefully, it will work out the second time around. Oh, by the way, I love the free shampoo and conditioner. It makes my hair smells so good and very soft. Surely will add the duo on my next shipment.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Catherine M.
1er octobre 2019
I'm trapped!
POSTÉ PAR :
Catherine M.
1er octobre 2019
I've asked three times to be let out of this system. Every month I get a perky email saying my color is being concocted. Your site says you're dedicated to my satisfaction. Want to re-read this? Let me out!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Catherine - Thank you for reaching out! If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Jennifer C.
1er octobre 2019
Still not what I want
POSTÉ PAR :
Jennifer C.
1er octobre 2019
My hair color was still WAY TOO DARK!! This was my 2nd attempt at using this service but I don't think it will ever get right.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Taryn A.
1er octobre 2019
Very harsh, too dark, pulled red
POSTÉ PAR :
Taryn A.
1er octobre 2019
The good news is the color is beautiful and rich, but way too dark. I specifically asked for an Ash color, and I was sent light brown with a red neutralizer. I tested first, and it seemed fine. Followed instructions to a "T" and it was a very messy process. The smell was HORRIFIC, like ammonia I think but I have a bad sense of smell and yet it overpowered me. My hair came out WAY TOO DARK and RED AS ALL GET OUT, and very very dry. My scalp itched for days after I used it. I am very disappointed and now have to pay for a color correction at the salon because I want to avoid more dry damage if I use a lift to pull the color. I'll stick with Sally Beauty and mixing my own, or out of the box works fine for me. This was not a good experience, and I've been coloring my own hair for 20 years.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Taryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
carol L.
1er octobre 2019
Standard hair dye
POSTÉ PAR :
carol L.
1er octobre 2019
£25 taken from my bank for a standard hair dye. What a rip off! Cancelled promptly will not be renewing!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol - Thank you for your feedback. We apologize for the disappointing experience you had with the price of our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation.
POSTÉ PAR :
Diane D.
30 septembre 2019
Furious with results😡
POSTÉ PAR :
Diane D.
30 septembre 2019
I ordered ash blonde to do my roots and it turned my hair red, 😡😡😡😡
I’m very upset with the results, it also dyed all my highlights red. 😡😡😡
I always use an ash blonde color and never had this happen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Madison E.
30 septembre 2019
Hair color doesnt stay long
POSTÉ PAR :
Madison E.
30 septembre 2019
I have oily hair and i have to wash it everyday. so the color doesnt stay as well as i would like
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Madison - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTÉ PAR :
Santos A.
30 septembre 2019
Hair Flashes Red and Customer Service is Horrible
POSTÉ PAR :
Santos A.
30 septembre 2019
I've worked with them stylists to try to fix my hair color during an extended period of time and it hasn't worked through the last hair colorings. They won't credit me back shipping since I don't want the hair color and want it returned but they won't do it because it's policy. I'm returning back the additional order they've shipped out to me. But I lost the shipping cost on that as well. They could credit me back for the last hair color treatment since they say they offer 100% satisfaction guarantee but they never offered it when I was on the phone with them. I can't talk to them anymore because my blood pressure is worth more to me than arguing with them. With that said, have canceled my relationship with esalon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Santos - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Charlotte Z.
30 septembre 2019
Product sucks!
POSTÉ PAR :
Charlotte Z.
30 septembre 2019
This product sucks! Ruined my hair and was not my color!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Charlotte - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Anette S.
29 septembre 2019
does't cover my hairline!
POSTÉ PAR :
Anette S.
29 septembre 2019
I strictly followed the instructions. But after coloration may nearly white hairline is still visible. Nothing changed but the shine of my hair. I'm really not happy with the result!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Barbara J.
29 septembre 2019
Did exact opposite of what I asked
POSTÉ PAR :
Barbara J.
29 septembre 2019
I had a medium blonde hair and haven’t dyed them for about 10 years. Since I started to spot some greys I wanted to brighten my hair a tone of two. After the initial consultation e-salon suggested 7.0 - Dark blonde. It turned out really bad - much darker then my natural colour and with an awful red undertone. I really like the concept of e-salon but the formulation could not be more off. Don’t waist you money and go to good colourist instead!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Barbara - Thank you for your feedback. We sincerely apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Sallie M.
29 septembre 2019
Not for me
POSTÉ PAR :
Sallie M.
29 septembre 2019
It was more than I wanted to pay for the result. My hair felt almost slimy and the color barely lasted a month. I want to cancel any and all future orders.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sallie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Jee E.
29 septembre 2019
Not for grey coverage
POSTÉ PAR :
Jee E.
29 septembre 2019
Very disappointed. I followed instructions to a “T”.
No less than 2 days later, greys started reappearing and by day 3 they were fully back.
The money and treatment were not worth the damage done to my hair by dyeing. I had to use an otc root cover up until I could fully color again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Stephanie G.
29 septembre 2019
Not enough Color for LONG hair
POSTÉ PAR :
Stephanie G.
29 septembre 2019
I did not end up using this product. I feel I was ripped off. I indicated in my initial account set up that I have very long hair (21 inches root to tip to be exact). I received 1 bottle for my roots/re-growth (only 1 inch of my hair) and the second bottle is supposed to do the remaining 20 inches of hair. I know this will not be a sufficient amount of color as I have used 2+ boxes of color to do my whole head in the past and my current hair dresser uses 2.5x the amount of color she usually does for my head. I have tried to contact customer service/my colorist to see about getting a 2nd bottle of color for my ends with no success. The website is not user friendly and it is difficult to find answers (eg. will I receive enough color to color my whole head. As of right now I am cancelling my subscription. I really wanted to love this service but I was not even able to use the products. So unfortunate.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Vanessa P.
29 septembre 2019
Not as I expected.
POSTÉ PAR :
Vanessa P.
29 septembre 2019
So disapointed, not the color I expected, smells like a cheap one with a lot of ammonia and doesn't cover any gray hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vanessa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Suzanne M.
29 septembre 2019
just ok
POSTÉ PAR :
Suzanne M.
29 septembre 2019
My color doesn't look significantly better than a box color, in fact, I think I've had better results with L'Oreal.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Suzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Emily W.
29 septembre 2019
Didn’t work as expected
POSTÉ PAR :
Emily W.
29 septembre 2019
This color didn’t cover my previous highlights. I followed the instructions and time lengths. Overall wasn’t happy with the process and the color outcome.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jennifer M.
28 septembre 2019
Kein rot
POSTÉ PAR :
Jennifer M.
28 septembre 2019
Ich wollte eine rote Farbe haben. Aber statt rot würde es dunkelbraun.
Umd das habe ich nicht bestellt.
Aber jetzt laufe ich damit rum,bis ich es überfarbe und wirklich dann rot habe.
Werde wohl nix mehr bestellen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - Es tut uns leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbe nicht zufrieden waren. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und wir werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Unsere Farbexperten haben Ihnen bereits eine E-Mail zukommen gelassen und helfen Ihnen hierbei gern weiter.
POSTÉ PAR :
Maria Cristina A.
28 septembre 2019
Not worth it
POSTÉ PAR :
Maria Cristina A.
28 septembre 2019
Results wasn't that good. I was not satisfied with the outcome. I wanted a lighter colour but it came out my hair went darker than normal one.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria Cristina A. - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Gahena E.
28 septembre 2019
Easy to mix, easy to apply
POSTÉ PAR :
Gahena E.
28 septembre 2019
It was all easy enough however my hair was black for less then 2 weeks. It does not cover the gray well. After washing it left the grays with a yellow tint
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gahena - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Jessica M.
28 septembre 2019
I have not received my order yet!!
POSTÉ PAR :
Jessica M.
28 septembre 2019
Could you please let me know why I have not received that order yet?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Wendy N.
28 septembre 2019
Loved the color. Hate being my stylist
POSTÉ PAR :
Wendy N.
28 septembre 2019
I was really impressed with the color the first day. It matched so well my husband didn't know I'd colored it yet. However, three days later, the grays were just as apparent as before. Also, I hate being my own stylist. I felt like I didn't know what I was doing and don't want to do it again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Wendy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Angela C.
28 septembre 2019
Colour too dark
POSTÉ PAR :
Angela C.
28 septembre 2019
The colour was far too dark and now after only several weeks the grey is back already at the roots. To me it's no better than a shop bought product and would have cost me a fraction of the price. Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Ruth Vanesa M.
28 septembre 2019
No funciona
POSTÉ PAR :
Ruth Vanesa M.
28 septembre 2019
Solamente quedaron pintadas las raíces pero el cabello estante solo quedó con mi color natural quisiera que me reembolsen mi dinero porque la verdad que se me cayo mucho cabello y el olor del químico era muy intenso que me ahogaba y no podía resperar me Mareo por un momento
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ruth - ¡Gracias por contactarnos aquí en eSalon! Sentimos mucho escuchar que nuestro color no cumplió con sus expectativas. Nuestra garantía de felicidad de color es algo que tomamos en serio. Queremos trabajar con usted para encontrar una resolución. Por favor, manténgase atento a un correo electrónico nuestro en breve. ¡Nos pondremos en contacto con usted para corregirlo!
POSTÉ PAR :
Krystal D.
28 septembre 2019
Not a fan
POSTÉ PAR :
Krystal D.
28 septembre 2019
Loved the kit and the process was way easy too, but the color on my grey started fading within a few days.. if the color would last I would be buying again. But right now a box color from walmart lasts longer.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
the color is beautiful don't get me wrong I don't know what I did but the dye used completely fried most if not all of my hair. I tried a few different products and was blessed to have fixed it but it will take a lot for me to do again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mysti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Catherine C.
27 septembre 2019
No grey coverage
POSTÉ PAR :
Catherine C.
27 septembre 2019
Nice colour, but didn't cover my grey at all. Delivery was fast and packaging was nice too.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Catherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Gabriela B.
27 septembre 2019
Farbe gefällt mir nicht.
POSTÉ PAR :
Gabriela B.
27 septembre 2019
Die Farbe ist zu hell und deckt den Ansatz und graue Haare nicht ab. Ich möchte keine weiteren Prokukte mehr und habe auch kein Abo bestellt, lediglich eine Probe.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gabriela - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar phänomenal ist. Bitte halten Sie in Kürze ausschau nach einer weiteren E-Mail unsererseits. Wir werden uns mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Valerie T.
27 septembre 2019
My hair is darker than I want it.
POSTÉ PAR :
Valerie T.
27 septembre 2019
I'm not sure what I did wrong that my hair is brown. I want a lighter blonde. Can anyone help me?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Valerie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Cindy J.
27 septembre 2019
Like the Product but..
POSTÉ PAR :
Cindy J.
27 septembre 2019
It covered my greys. The problem is that I chose a color more copper (it turned out darker than copper wire) than I should have. I have changed my upcoming order, but would like to know how soon I can color again to lighten it up.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Christine S.
27 septembre 2019
A bit too dark
POSTÉ PAR :
Christine S.
27 septembre 2019
Did not realize that it was a darker shade
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Pamela A.
27 septembre 2019
Highlight Kit
POSTÉ PAR :
Pamela A.
27 septembre 2019
The kit and instructions were great - just not great for my hair. I use light brown base color and the kit that came for my color created more brassy tones than I liked and seemed to dry my hair out. I will contact eSalon for help on what to use to get rid of the brassiness and get back to more of a neutral/ash tone in my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pamela - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Claire H.
26 septembre 2019
Didn't cover grey :(
POSTÉ PAR :
Claire H.
26 septembre 2019
Order took 9 days to come (even paying for fast track) when it arrived it was like Christmas, beautiful box with it all set out and the extras I'd ordered. Loved everything about it. Was worried that there wasn't enough dye as I have long thick curly hair. My instructions were to do roots then ends (in the last few minutes) which worried me as I'd not had a dye on my hair for years (how does this do full coverage)
I followed the instructions and was easy to do, smells great! End result is disappointing, can still see grey hairs which is the main reason I wanted to colour my hair. I'd asked for it not to be brassy in colour which I received a call about and they altered it accordingly, but now it is quite yellow in colour :( not sure which would be worse. Will give a second try.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Claire - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Debbie W.
26 septembre 2019
Colour was not as expected
POSTÉ PAR :
Debbie W.
26 septembre 2019
I ordered a dark brown copper. I’m already dark brown. My roots came out ginger and still some grey. I did nit like it at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Mara M.
26 septembre 2019
NO LLEGO mi producto
POSTÉ PAR :
Mara M.
26 septembre 2019
Mi pedido debió llegarme el pasado 17 septiembre y a día de hoy, 26 de septiembre, aún no tengo noticias. Por lo que mi calificación no es al producto ya que no he podido probarlo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mara - Lamentamos que tu pedido no haya llegado. Estaremos encantados de reenviar un reemplazo sin cargo adicional. Por favor, manténgase atento a un correo electrónico nuestro en breve. ¡Nos pondremos en contacto con usted para corregirlo!
POSTÉ PAR :
Kimberlee S.
26 septembre 2019
Very unhappy
POSTÉ PAR :
Kimberlee S.
26 septembre 2019
I haven’t even tried to use your product yet. I find this product very difficult to apply. I am very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kimberlee - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Sheena A.
26 septembre 2019
Didn’t satisfy 😒
POSTÉ PAR :
Sheena A.
26 septembre 2019
Colour didn’t cover my grey hair this is the reason I didn’t like it and never gonna order it again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Holly R.
26 septembre 2019
Sticky and greasy
POSTÉ PAR :
Holly R.
26 septembre 2019
The color looks as I expected, however my hair is extremely sticky and greasy after washing multiple times. It looks like I put a lot of oil in it and I can barely brush through it. Is there a solution to this? I am not happy that I will have to re-wash and can’t wear my hair down because of this.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Holly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Lisa M.
26 septembre 2019
Dry Hair
POSTÉ PAR :
Lisa M.
26 septembre 2019
these past few hair colors I have received have left my hair extremely DRY!!!! After rinsing off the color my hair was stiff and dry feeling! Not impressed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We're truly sorry that your hair has been feeling dry lately. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Connie K.
25 septembre 2019
Loved the color in FIRST shipment
POSTÉ PAR :
Connie K.
25 septembre 2019
When you order from this company, there is a separate charge for root color and ends color. Surprise!!
Shipments come on time, quality is good, but customer service is inadequate. Never got the same root color twice no matter what the bottle was marked, no refunds. Sents pics as requested and got nothing but arguments from sarcastic colorists.
Don't get involved. It's like taking on a part time job.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Connie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Angela Q.
25 septembre 2019
Too dark
POSTÉ PAR :
Angela Q.
25 septembre 2019
I fell this one had more brown and not red . Even my coworker noticed and said the color looks darker
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kathy H.
25 septembre 2019
Horrible
POSTÉ PAR :
Kathy H.
25 septembre 2019
This color has turned very brassy on my hair. Looks were than before. Wouldn’t buy again. It’s only been two weeks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
nina K.
25 septembre 2019
sorry Clairol better
POSTÉ PAR :
nina K.
25 septembre 2019
Use Age Defy. Not perfect but better coverage.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nina - Thank you for your feedback. We apologize for the disappointing experience you had with your Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Maria R.
25 septembre 2019
Very desapoint
POSTÉ PAR :
Maria R.
25 septembre 2019
re touch my gray hair it did not work my hair still gray I ask to change my color and I don't see that difference my greys look lighter than before
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Melissa H.
24 septembre 2019
I hate my hair color
POSTÉ PAR :
Melissa H.
24 septembre 2019
I like my hair medium red mostly copper. I am now a brunette who only looks red in the sun. I hate it.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Melissa - Thank you for reaching out! We are sorry to hear that your color formulation came out less red than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Kaitlyn K.
24 septembre 2019
Good Customer Service but Bad Color
POSTÉ PAR :
Kaitlyn K.
24 septembre 2019
My color was not how I expected it! It looked cheap and after one wash faded very much!! I followed all of the directions to fill my highlights and then dye my overall hair. The highlights looked the exact same before and after the fill. The color was okay the first day, just the blonde was a weird color. I washed it for the first time two day later and it looked way lighter! The customer service was great through the ordering process, but they've yet to respond to any of my messages about the color, so I just canceled any future orders all together!! I was super hopeful that this would work and still enjoyed trying something new!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Kaitlyn - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTÉ PAR :
Jennifer S.
24 septembre 2019
Fading
POSTÉ PAR :
Jennifer S.
24 septembre 2019
I loved the colour when I first coloured my hair and I did notice a huge difference in texture and feel. However after a short time and washing my hair 2 times a week since, my colour is fading quite quickly. I use the volume shampoo/conditioner that was ordered with my colour and the weekly treatment that was ordered with the colour. Grey is still covered, It's not as dark as I like it to be or was the first time I coloured. I am just not sure why it is fading so fast.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
norma S.
24 septembre 2019
Try to use soon
POSTÉ PAR :
norma S.
24 septembre 2019
I have not tried my last one yet
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
norma - Thank you for letting us know! We look forward to hearing your feedback about your color once you have had the chance to give it a try. Thanks again for choosing eSalon!
POSTÉ PAR :
Sarah C.
24 septembre 2019
Not happy
POSTÉ PAR :
Sarah C.
24 septembre 2019
My hair turned orange
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Shombree J.
24 septembre 2019
Color was wrong
POSTÉ PAR :
Shombree J.
24 septembre 2019
I liked the idea of this kit but so far my first box made my hair black. Definitely not a dark brown color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shombree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Hilda H.
24 septembre 2019
Pretty color
POSTÉ PAR :
Hilda H.
24 septembre 2019
I rated this a 3 because I do love the color and that is about it. My roots are pretty much all grey and that is what I was really wanting to change and maybe liven up the rest of my hair. Well, it didn't work. My daughter helped with putting the dye in my hair and we followed the instructions to a T, and I still have grey roots, not as much as i started out with but still quite a bit. I will be canceling any future orders and just go back to ther box stuff at Walmart until i can afford to go back to my stylist.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hilda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Nicole M.
23 septembre 2019
Hair Fell Out
POSTÉ PAR :
Nicole M.
23 septembre 2019
This was my first touch-up after the initial color. I love the color, but my hair fell out in clumps. I was rinsing the color in the shower during the last stage of the process, and chunks of hair were coming out in my hands. Couldn’t do anything but cry. Not sure what I am going to do now.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Michaela H.
23 septembre 2019
Leider nicht zu frieden
POSTÉ PAR :
Michaela H.
23 septembre 2019
Schöne Farbe, aber leider verblasst die Farbe sehr schnell
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michaela - Wir freuen uns sehr über Ihr Feedback. Bei der Überprüfung Ihres Profils haben wir bereits mit Ihnen zusammengearbeitet, um Ihr Problem zu beheben. Bitte lassen Sie uns wissen, ob wir noch etwas tun können, um Ihnen zu helfen!
POSTÉ PAR :
Wendy C.
23 septembre 2019
1st color order
POSTÉ PAR :
Wendy C.
23 septembre 2019
Didn't like color or the way it left my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Wendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Caroline B.
23 septembre 2019
awful
POSTÉ PAR :
Caroline B.
23 septembre 2019
Did not work and most alarmingly you are taking money off my account and sending more. Will report this if it Continues.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Caroline - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ashley J.
22 septembre 2019
Nice product, colour wrong
POSTÉ PAR :
Ashley J.
22 septembre 2019
I really wanted to love this service but after 3 tries and the colourist still not getting the colour anywhere near what i wanted i had to give up.
If you are going for a more traditional colour like brown or something though this would be a great service and the dye itself goes on nicely and the shampoo is absolutely amazing
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ashley - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Eugenia N.
22 septembre 2019
CANCELACIÓN de envio
POSTÉ PAR :
Eugenia N.
22 septembre 2019
No me interesa por el momento más envíos.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eugenia - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su cuenta. ¡Háganos saber si hay algo más que podamos hacer para ayudar!
POSTÉ PAR :
Amanda S.
22 septembre 2019
100% guaranteed UNSATISFIED CUSTOMER
POSTÉ PAR :
Amanda S.
22 septembre 2019
I was a little nervous about ordering your product because I never order things online, change my hair color nor do I use anything other than my $2.97 box of Revlon bright auburn hair color from Walmart. My hair had taken on a Coppertone and I was hoping to maybe tone it down a bit so I figured I would try it and if it did not work the product was 100% guaranteed. After getting unsatisfactory results from the product I requested a refund. I was given a $10 refund in a $20 credit on my $30 purchase. I was told that because I used the other products that I ordered I could only be given a $20 credit which is completely ridiculous since those products or used with the hair color. Since I PayPal was only credited $10 I still owes $20 balance which in return was deducted from my checking account putting me in overdraft status which cost me another $30! I am so serious also let this product has not only done to my hair that's all I am left with product can I use $20 credit from a company I would never use again and definitely would never recommend to anyone! Your refund guarantee is completely misleading it makes no sense you are able to give me a $10 refund on my hair dye which obviously was used and you should be able to give me a refund on the $20 worth of product that went with it. I still intend to dispute this bill and intend to file a fraudulent charge against your company. I will also be filing with the Better Business Bureau as well as giving my bad review to as many people as possible online so that I can save others from the hassle that I've gone through. I paid $30 for the product I was unsatisfied plain and simple it should have been refunded to my PayPal the way it was paid... IN FULL!
From a 100% GUARANTEED UNSATISFIED CUSTOMER
Amanda Satison
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sheryl U.
22 septembre 2019
Disappointed for the first time
POSTÉ PAR :
Sheryl U.
22 septembre 2019
End refresh was wayyy to bright and roots look weird against it. Needs more of a balance.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Jo C.
22 septembre 2019
orange hair 🙀
POSTÉ PAR :
Jo C.
22 septembre 2019
highlights were terrible
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jo - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Adriana K.
21 septembre 2019
BAJA
POSTÉ PAR :
Adriana K.
21 septembre 2019
No es el color que esperaba y me he dado de baja hace 1 mes y me decis ahora que me vais a enviar nuevamente el color???
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Adriana - ¡Gracias por comunicarse con nosotros aquí en eSalon! Lamentamos mucho que nuestro color no haya cumplido con sus expectativas. Nuestra garantía de felicidad del color es algo que nos tomamos en serio. Queremos trabajar con usted para encontrar una resolución y que su cabello se vea lo mejor posible. Manténgase atento a un correo electrónico de nosotros en breve.
POSTÉ PAR :
Bahara H.
21 septembre 2019
Missing items and missing results
POSTÉ PAR :
Bahara H.
21 septembre 2019
Not a huge fan. I expected so much more.
1. Glove was missing.
2. My gray wasn’t completely covered.
3. The color was much darker than I wanted.
4. The instructions were overly complicated
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bahara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind Please keep your eye out for an email from us about remedying this! We truly appreciate your feedback.
POSTÉ PAR :
Brandy D.
21 septembre 2019
The color was not what I expected.
POSTÉ PAR :
Brandy D.
21 septembre 2019
I ordered golden blonde and when I finished coloring my hair it was a light brown with a orange tint. I am really embarrassed. I wont be trying this again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that one of our Color Experts has reached out to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michelle H.
21 septembre 2019
Not what I expected
POSTÉ PAR :
Michelle H.
21 septembre 2019
The color was great but it didn't cover all my gray at the roots, after following all instructions.
I have stains on my face, arms, and bathtub that I cannot get out. I know the skin stains will come out, but I have a special finish on my tub and I can't use bleach.
Unfortunately, I will not be purchasing again....
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Eliane B.
20 septembre 2019
No me gustó
POSTÉ PAR :
Eliane B.
20 septembre 2019
No me gustó el producto, tampoco la manera de informar al cliente y el precio final que no lo deja claro en la publicidad inicial. ( el segundo bote dobla el precio ) Me parece una estafa.
No lo quiero, gracias.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eliane - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. ¡Por favor, háganos saber si hay algo más que podamos hacer para ayudar!
POSTÉ PAR :
Sarah M.
20 septembre 2019
Disappointed
POSTÉ PAR :
Sarah M.
20 septembre 2019
It didn't even show up on my hair at all! I still have roots that I'm going to have to wait a while to cover because I'd rather not fry my hair by putting more chemicals on it too soon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Debra G.
20 septembre 2019
Not for me
POSTÉ PAR :
Debra G.
20 septembre 2019
Product made my hair fall out. Emailed and called to cancel and they keep sending it to me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Angela D.
20 septembre 2019
The Fumes!
POSTÉ PAR :
Angela D.
20 septembre 2019
I will say this color is great, the packaging is beautiful but the fumes are toxic. I was coughing and wheezing through most of the process. I would highly recommend putting in the instructions to make sure to be in a well ventilated area. I have colored my own hair for a long time, I've never had this experience.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - While were happy to hear you're enjoying your custom blended color. However, we apologize for any discomfort. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Debbie S.
20 septembre 2019
Color was WAY DARKER than I expected
POSTÉ PAR :
Debbie S.
20 septembre 2019
I expected a dark blonde but got a medium to darker brown. Not happy. Sent in a request for help changing color but have gotten no response. I really wanted to like this kit. Was easy to do, had great instructions, good products, just WRONG COLOR. I hope someone from eSalon will contact me about problem asap
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debbie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Marisel P.
20 septembre 2019
incidencias. No necesito que envíen otros tintes, SIN mi consentimiento.
POSTÉ PAR :
Marisel P.
20 septembre 2019
Por favor hacedme el reintegro del cargo de setiembre, dado que yo no lo he autorizado. Esta mañana en mi banco, me han informado que lo reclame por FRAUDE. He intentado comunicarme con vosotros por todos los medios a mi alcance, como teléfono gratuito (y siempre salta contestadora), correo electrónico, e internet. Tengo toda mi buena intención de solucionarlo a las buenas, de lo contrario, lo reclamo como dije antes, por fraude.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marisel - Gracias por tus comentarios. Nos disculpamos por la experiencia decepcionante que tuvo con nuestro (nombre del producto). Siempre estamos buscando mejorar nuestros servicios y productos, y realmente valoramos todo lo que dicen nuestros clientes. ¡Esperamos seguir ayudando a encontrar la perfección del cabello! Nos comunicamos con usted por correo electrónico para analizar este asunto más a fondo y ver qué podemos hacer para remediar esta situación. Mantenga un ojo en su bandeja de entrada para más detalles.
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