Elizabeth- Thank you for sharing your feedback with us. We want to make sure that we get your next formulation just right. A representative from our Color + Care Team has reached out to you so that we can work with you to get your perfect custom color.
POSTÉ PAR :
Dawn B.
11 mars 2016
Okay coverage
POSTÉ PAR :
Dawn B.
11 mars 2016
Was fun to receive box with all the little touches. Good instructions and included everything needed for application. Only thing is rather disappointed with color selection. I requested a golden brown color and instead turned out very coppery red. Not bad since was considering that color line but was not what I ordered. So the colorists must have augmented what I selected. Also I just colored it two weeks ago and grey is visibly coming back.... so not exactly happy about that. Great for a home fix and good price compared to what would cost at a salon. Glad I tried it but not exactly convinced in trying it again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn- We’re sorry to hear that your hair color did not provide the best gray coverage and came out differently than expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTÉ PAR :
Jackie N.
11 mars 2016
Hair color
POSTÉ PAR :
Jackie N.
11 mars 2016
Looked natural for about 3 wks; now faded. Did not have enough color liquid.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jackie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTÉ PAR :
Donna D.
11 mars 2016
Half portions
POSTÉ PAR :
Donna D.
11 mars 2016
I would like the bottles in half portions as I just use half for touch ups. lots of waste trying to do it myself.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna- Thank you for sharing your feedback. We understand you desire for a smaller hair color application size. While we don't offer smaller hair color applications we do off our Color Kiss Temporary Root Touch-Up to provide temporary coverage in between hair color applications.
POSTÉ PAR :
Stephanie
11 mars 2016
Hair Color
POSTÉ PAR :
Stephanie
11 mars 2016
The permanent color I ordered and applied (exactly according to the directions that came with it) lasted about 2 weeks before it all faded out and all my gray was exposed again. My daughter actually uses a drugstore semi-permanent color on her hair that lasts for a few months! This was the first time coloring my hair, and I expected much more from a permanent hair color. eSalon did a nice job matching my color....it just didn't last. They also offered a free bottle of hair color to fix my color loss, but I don't need that fuss. So, I have decided to just embrace my gray! No more hair color for me.
2 sur 4 personnes ont trouvé cet avis utile. Et vous ?
Stephanie- We’re sorry to hear that your hair color faded faster than you expected. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize you were unhappy with your results.
POSTÉ PAR :
Susan Y.
11 mars 2016
disappointed
POSTÉ PAR :
Susan Y.
11 mars 2016
I ordered the color I wanted and it colored close to what I wanted but it did not color my roots at all. I contacted them and asked what I could do and they told me that they would get back to me when it was time for me to reorder and that I would have to recolor my hair in 3 weeks. That does not help when you just colored your hair and your roots have not colored.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We're sorry to hear that you were unhappy with the coverage of your custom color. Because your first order was a Colorfill application, we recommended waiting at least 2-3 weeks before coloring again to avoid over-processing. One of our representatives has reached out to you to discuss your color goals and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a formulation that better suits your needs.
POSTÉ PAR :
Cyn R.
11 mars 2016
Works okay for me
POSTÉ PAR :
Cyn R.
11 mars 2016
Initially does well but i noticed that it fades out of my grays quicker than usual. :(
Maybe i need something different.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cyn - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and created a reformulated shade designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive more of your feedback soon.
POSTÉ PAR :
Heather W.
11 mars 2016
Color Made Just for Me
POSTÉ PAR :
Heather W.
11 mars 2016
I don't like giving this a 3, as the color matched perfectly and it looked fabulous. It just didn't cover the grays I was hoping to cover. If someone said I see you've got a gray hair, I would be shocked! At 44 I don't have that many and I only see them when I'm up close and personal with my hair in the mirror. So I chose the lowest setting for gray coverage. Unfortunately, it didn't cover the grays at all! But the color sat on those gray hairs longer than any other part of my hair. I was perplexed. I did contact eSalon and they are redoing the color and sending me a new bottle. I'll post how it turns out!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
We apologize that your formulation did not provide the gray coverage you expected. We've reviewed your account and see that we have, per our Satisfaction Guarantee, processed a complimentary reformulation designed for increased coverage. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTÉ PAR :
Sheri P.
11 mars 2016
Color
POSTÉ PAR :
Sheri P.
11 mars 2016
Unsure what the reason was on the color this time... It made my hair color very burgundy like fake looking. First time ever. This is my 3rd batch and prior applications were great!!! Disappointed this time. Kind of a bummer...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheri - We're sorry that your most recent color application didn't deliver the results you expected. We've reviewed your profile and see that your colorist credited your account with one complimentary color order. This complimentary order will include a reformulated color based on your feedback. We look forward to crafting your custom reformulation to better suit your needs.
POSTÉ PAR :
Mary F.
11 mars 2016
Does not sufficiently cover grays
POSTÉ PAR :
Mary F.
11 mars 2016
I am not satisfied that the product colors the gray hair I have. Also leaves my hair kind of dry
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary- We’re sorry that you were unhappy with the gray coverage of your color. Since the color was not 100$ satisfactory, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTÉ PAR :
Patti W.
10 mars 2016
Custom color
POSTÉ PAR :
Patti W.
10 mars 2016
Left my hair feeling very soft, however, it didn't completely cover my gray - even though I left it on longer than recommended. A
4 sur 4 personnes ont trouvé cet avis utile. Et vous ?
Patti- We’re sorry to hear that your hair color did not adequately cover the gray. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTÉ PAR :
Shana M.
10 mars 2016
Not anywhere close
POSTÉ PAR :
Shana M.
10 mars 2016
I followed precise instructions, sent in pictures and everything. My hair went from a medium brown with gold tones to dark brown with auburn in it (I want to lighten just a tad). The color I picked was Golden Copper, so I knew there would be some red. Overall I would not recommend. Also made my hair very hard to dry and oily. Will be looking elsewhere. Lastly, if you have long hair not nearly enough shampoo or conditioner is included for one use.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Shana- Thank you for your review. We’re sorry that your color formulation came out darker than you were expecting and that your hair felt dry and oily. Since you were unhappy with your results, a representative has already refunded you for your color, per our Satisfaction Guarantee. We would love to hear any further feedback about how we can improve your eSalon experience.
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