This is not the colour I requested at all, definitely nothing like the inspiration pictures I have sent with my request. I ordered Light Brown Copper and what it turned out to be on my head was dark brown mahogany with a tint of purple.. I'd understand if it was my roots that didn't pick up the colour but 3/4 of my hair were bleached blonde so there's no excuse for them not to turn out correctly. I had high hopes but ended up very disappointed as I had one chance to get the perfect light brown copper hair when going darker, not sure how to fix this, but it will take me a long time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diana - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Terra D.
26 février 2021
Color
POSTÉ PAR :
Terra D.
26 février 2021
The color was too dark for me. However, I loved the shampoo and conditioner. They made my hair soft and manageable.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Terra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Mary F.
26 février 2021
Colour and condition
POSTÉ PAR :
Mary F.
26 février 2021
I found dark blonde was very dark. To dark. I'm going to wait till the colour washes out (A lot) before I reorder and try a light blonde colour.
I also found. Although the colour was very dark my hair was in great condition.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rachel P.
26 février 2021
More Red than I wanted
POSTÉ PAR :
Rachel P.
26 février 2021
I wanted a rich chocolate brown - I even sent in a picture of what I wanted the color to look like and it is nothing like the picture. . . my first color ever purchased was perfect- everything after that was not good.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Julia W.
26 février 2021
Grey Coverage ...
POSTÉ PAR :
Julia W.
26 février 2021
It covered the grey for about a week. I did expect the great coverage to last a little longer than a week.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Sara-Maude B.
26 février 2021
Way too dark and ashy
POSTÉ PAR :
Sara-Maude B.
26 février 2021
I asked for a nice warm dark brown colour, but it almost looked black. I understand that it is darker at first and lightens progressively, but my colour looked very ashy and dull. Not really what I asked for.
Went to my hairstylist to fix it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sara-Maude - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Ann-Marie N.
26 février 2021
Lovely colour but didn’t cover grey
POSTÉ PAR :
Ann-Marie N.
26 février 2021
The vibrancy of the colour is great but the root colour did not cover my grey!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ann-Marie N. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage, however we are pleased to know that you are satisfied with the overall color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Joanne W.
26 février 2021
Harsh
POSTÉ PAR :
Joanne W.
26 février 2021
The treatment in colour for my hair was so harsh it dried my Hair out and irritated by scalp , it Barely covered my grey And it looks like part of my hair's falling out. I will not be colouring my hair again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Sherry C.
26 février 2021
Not shiny
POSTÉ PAR :
Sherry C.
26 février 2021
I ordered twice! My haircolor had no sheen!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Corina H.
26 février 2021
Cannot seem to get the colorist to let me be the blonde girl I've always been.
POSTÉ PAR :
Corina H.
26 février 2021
I'm not having much luck getting to the color I want. Initially was told I'd need to go darker strawberry to transition to the light strawberry I opted for (given that the only other color that was recommended/permitted was the same light brown that grows, free of charge, out of my head). Went dark strawberry, way too dark for my comfort but an apparently necessary stop on the way to a lighter strawberry...Also way too gold so I went elsewhere to buy toner because eSalon doesn't sell toner. (???) Explained all of this to my colorist when it came time to adjust my color and was assured that they would adjust my next order accordingly. Received notification that my new color was about to be shipped, an entirely different color as per the formula pie chart. But only color for my roots. Went back and forth with my colorist (not least because the cost of coloring my entire head had gone from $12 to $70?!?) but eSalon, to it's credit, threw in an extra bottle of color so my roots and ends would match. Colored a couple of weeks ago, new color is still really dark, and really gold. Had to go out and buy toner again. I don't understand why this is happening- it's not like I'm trying to get from black to platinum here, people. If my colorist refuses to make with the bleach this next time around I will be cancelling for good. No point spending money and taking the time to do this myself if I can't get something close to what makes me feel like me. Two stars because the packaging is beautiful, instructions are really easy to follow, and customer service always gets right back to me. Thanks!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Corina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Rebecca B.
26 février 2021
Light brown is almost black
POSTÉ PAR :
Rebecca B.
26 février 2021
When they added mahogany to light brown in became black. Nothing they can do. I reached out twice.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lyn O.
26 février 2021
You need better delivery.
POSTÉ PAR :
Lyn O.
26 février 2021
It took so long to get my dye, I didn’t have enough to cover all my roots.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Cynthia L.
26 février 2021
Does not last
POSTÉ PAR :
Cynthia L.
26 février 2021
My last shipment was disappointing. It was a totally different color than I had from the previous month. My hair was so dark I almost cried. Then it washed off of my grays very quickly and I went and bought my old hair color from Sally’s.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cynthia - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Anastasia Z.
25 février 2021
The only good thing is that it covered the grey hair
POSTÉ PAR :
Anastasia Z.
25 février 2021
Unfortunately, I did not get what I wanted and I what I was looking for.
I wanted lighter colour, given options were not close enough to what I want. Unfortunately, the colour appeared a bit too dark, more into the black side. I was following precisely all instructions but...
Not sure I will reorder it as there was too much of ammonium as well. I know that you will say that to colour grey hair you need ammonium... mmm... not sure, as it was well coloured in Aveda salons, definitely there was not as much of it as I got in this pack. I have not had a head ache after colouring for a long time and this time I've got it.
I know there is no one cure for everyone, I am sure there are customers with great results.
All the best to you, it is a very good idea and very well executed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anastasia Z. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you were satisfied with the grey coverage. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Donna D.
25 février 2021
Colour stayed the same
POSTÉ PAR :
Donna D.
25 février 2021
Unfortunately my hair stayed black so not sure it worked I followed all the steps and no good I’m afraid x
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Melissa S.
25 février 2021
I didn’t for me! I would not recommend it!
POSTÉ PAR :
Melissa S.
25 février 2021
This arrived a few day in the mail. It’s well packaged and all. i was so excited to open it and use it. Well i finally used it and it did not work. My sister latter may hair with the solution. as in did it in small section to not miss and hair! After following the instructions it did not work! My gray hair that was pretty obvious for us to miss is still the same. I mean not even a hint of color got absorbed. The other thing is the chemical smell was so strong and it smelled for a few day after the first washing. I’m so disappointed not going to purchase again! I would not recommend this. I would stick to the one you get at the grocery or better yeg save up and have the professional do it once they open up more again!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Amrei K.
25 février 2021
Färben hat leider nicht funktioniert.
POSTÉ PAR :
Amrei K.
25 février 2021
Ich habe eine Intensivtönung bestellt und diese wie in der Beschreibung benutzt. Leider haben meine Haare die Tönung nich angenommen, es ist nicht mal ein kleiner Schimmer zu erkennen. Super schade bei dem Preis.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amrei K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
galy M.
25 février 2021
No me cubre las canas
POSTÉ PAR :
galy M.
25 février 2021
No me esta cubriendo las canas fue la razón principal por el cual quise comprar el producto,
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Galy - Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien.
POSTÉ PAR :
Claudia F.
25 février 2021
Statt aschblond rotblond
POSTÉ PAR :
Claudia F.
25 février 2021
Leider genau das bekommen, was ich nicht wollte
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Claudia F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Malia S.
25 février 2021
Still too red
POSTÉ PAR :
Malia S.
25 février 2021
And gray not at all well covered. Typically the color is spot on with good coverage, but this time something just wasn't right.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Malia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
D M.
25 février 2021
Great color but lasts 2 weeks before grays appear and color fades out
POSTÉ PAR :
D M.
25 février 2021
Like the way my hair feels and the hair color does not have a strong ammonia color.
Wash my hair every other day.
Gray coverage lasts 2 weeks then return. Have tried root touch up and same is true.
Follow all of the directions but still feel the color fades too quickly. At the salon the color lasts 5 weeks but the color is never right since my favorite stylist retired.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
D M. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Sabine G.
25 février 2021
Farbe schön; deckt weiß nicht ab
POSTÉ PAR :
Sabine G.
25 février 2021
Die Farbe ist heller und honigfarbener als erwartet. Leider werden weiße Haare gar nicht abgedeckt. Dabei war dies der Grund die Coleration zu bestellen. Somit viel Aufwand für Nichts-muss nun doch mal zum Friseur!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sabine G.- Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
stephanie B.
25 février 2021
Wasn't what I asked for
POSTÉ PAR :
stephanie B.
25 février 2021
I've been asking to even out my hair for months and they keep sending the same thing so I am wasting my time. It's not covering or changing anything, my hair looks the same before and after I color it.
I used to love them but not anymore.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Juan SM H.
25 février 2021
Not the color I expected at all
POSTÉ PAR :
Juan SM H.
25 février 2021
This is not the color I expected at all. I am a complete red head with dark brown roots instead of the light brown with hints of red that I requested. My hair looks insane.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Juan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Joanna S.
24 février 2021
Not the right color
POSTÉ PAR :
Joanna S.
24 février 2021
Asked for lighter shade and they sent me a darker shade and turned it brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joanna S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Pam B.
24 février 2021
brush missing
POSTÉ PAR :
Pam B.
24 février 2021
colour was ok. but I was supposed to get a brush which was not in the packeage when I opened it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pam B.- Thank you for reaching out to us here at eSalon! I am very sorry for the inconvenience. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTÉ PAR :
MaPo
24 février 2021
Unfortunately not for me
POSTÉ PAR :
MaPo
24 février 2021
Ive had 3 attempts with esalon. I wanted a nice medium copper red. First time it was more rose gold and faded very quickly, got in touch and they changed the colour, but again it was still more rose gold than copper, changed the colour again but still not happy with it. I’ve now gone back to box dye. Shame really, because the idea is great.
And the satisfied or money back obviously doesn’t count, because I had to pay for all 3 of mine and none of them left me feeling satisfied with my colour.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
MaPo - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! We truly appreciate your feedback.
POSTÉ PAR :
Michelle K.
24 février 2021
Not worth the price
POSTÉ PAR :
Michelle K.
24 février 2021
The color was fine, but it wasn't any better than what I buy at the store for less than half the price.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Christine K.
24 février 2021
Hated it!
POSTÉ PAR :
Christine K.
24 février 2021
This did I not cover one gray on my head. I filled out I didn’t want any red or grassiness and that’s the only thing this color was! It was so bad I had to buy a drug store box color to fix it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christine - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Karina B.
24 février 2021
Grey hair coverage
POSTÉ PAR :
Karina B.
24 février 2021
It didn't cover the grey very well so was disappointing this time. Hopefully I can get it adjusted for next time
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karina B. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Zoe B.
24 février 2021
Not covering my greys anymore
POSTÉ PAR :
Zoe B.
24 février 2021
This was my 3rd colour and unfortunately, I have decided not to order again as the colour fades off my grey hair in 2 to 3 weeks. Such a shame as I love the idea of a bespoke colour. I have had to go back to a box dye until my hair salon re-opens.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Zoe B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Doris S.
24 février 2021
colour the grey roots
POSTÉ PAR :
Doris S.
24 février 2021
The first time I bought the colour it worked really well but the most recent application did not work so good. I only want to cover the grey which it did but for only a week whereas the previous time it lasted much longer. Maybe I should leave it on for longer than 15 minutes? Thank you.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Doris S. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jillene B.
24 février 2021
Not for me
POSTÉ PAR :
Jillene B.
24 février 2021
I've used eSalon 3 times to color my roots & it's given me 3 different colors. I had to go to a salon to correct & blend. Super expensive lesson
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jillene - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection
POSTÉ PAR :
Temyia J.
24 février 2021
Hair unchanged
POSTÉ PAR :
Temyia J.
24 février 2021
I was so very excited to get my first hair coloring! But I was very disappointed. My hair did not change. I followed the directions and did everything. I was going from black to auburn, and my hair just didn’t change.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Temyia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Ashley P.
24 février 2021
Unsatisfied with color
POSTÉ PAR :
Ashley P.
24 février 2021
The color I requested did not come out the way I expected and din't cover my roots every well at all. In fact, when I was done, I didn't see much difference between my before and after. I communicated this back to eSalon and never got a reply...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Heidi C.
24 février 2021
Grays reappear
POSTÉ PAR :
Heidi C.
24 février 2021
Ok after less than a week the grays at my hairline reappear. I use a brush and feel I do a good job atcthose roots around my ears , but they show thru way too soon!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Kristy C.
24 février 2021
Not worth the money
POSTÉ PAR :
Kristy C.
24 février 2021
Does not cover gray hair well.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Vera S.
24 février 2021
Verspätete Lieferung
POSTÉ PAR :
Vera S.
24 février 2021
Kam erst heute!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vera S. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung spät erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Siobhan B.
24 février 2021
Waste of time
POSTÉ PAR :
Siobhan B.
24 février 2021
I coloured my hair with a copper brown. I started with a couple of greys and my hair is a medium brown. After following the instructions to the letter I still have medium brown hair that has a cheap red tinge in the sun but is still brown in every other way except for the greys that are still visible. The worst hair dye I have ever used.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Siobhan B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Linda F.
24 février 2021
Still too dark
POSTÉ PAR :
Linda F.
24 février 2021
This time I did my roots first for 40 minutes and then the rest for 5-10 minutes. It covered my roots really well, but the rest of my hair came out too dark. I even watered down the last of the solution and the rest of my hair is too dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Gennifer M.
24 février 2021
Wrong shade for me
POSTÉ PAR :
Gennifer M.
24 février 2021
I love the overall coverage of the color but the color is not the right shade for my skin color it makes my face look red
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Gayle H.
24 février 2021
I’m not sure this color is working for me
POSTÉ PAR :
Gayle H.
24 février 2021
I’m not sure this color is working for me. My hair is very damaged and I think it’s because I am dying my hair two lights. I need to speak to someone and reconsider my hair color. I feel that without enough pigment been play down my hair is just becoming weak and broken and frizzy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gayle - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Antoinette G.
24 février 2021
Easy to Use
POSTÉ PAR :
Antoinette G.
24 février 2021
It’s super easy to use but after a week it washed out to where you could see my grey hair!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Antoinette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Patricia T.
24 février 2021
didn't cover my gray hair.
POSTÉ PAR :
Patricia T.
24 février 2021
I loved the product my hair got soft and shiny but unfortunately it didn't cover my gray hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia T. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Cindy H.
23 février 2021
Wish I hadn't
POSTÉ PAR :
Cindy H.
23 février 2021
I have tried three times to get this color right. It seems like the very friendly people I talk to don't really hear or pass on what I say. Despite small tweaks each of the three times, the "demi" permanent medium blonde color seems to permanently turn my hair coppery red. Wish I could undo it but the only solution I was offered this last time was to order another set to which that they would add more blue. Wondering why that wasn't done previously.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts and they're currently working on adjusting your color to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
hayley H.
23 février 2021
Wasn't the colour I wanted
POSTÉ PAR :
hayley H.
23 février 2021
Not even the same colour and my roots are lighter
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
hayley H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Alma G.
23 février 2021
Asphyxiating
POSTÉ PAR :
Alma G.
23 février 2021
Chemical smell during final coloring stage in shower was asphyxiating
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alma - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Chantel G.
23 février 2021
Color was not even close
POSTÉ PAR :
Chantel G.
23 février 2021
I ordered medium blonde intense copper. The results turned out medium blonde with light brown tone. Very unhappy. I followed directions right and still turned out a ugly color. Had to go to the store and get blonde highlights to fix it. I would not recommend. This is my 2nd time trying esalon and both times very disappointing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chantel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
April S.
23 février 2021
horrible service
POSTÉ PAR :
April S.
23 février 2021
I order this kit 2 times the first time it was beautiful came out great didnt cover the grey like I was hoping for but it was good. Then my husband set up a subscription for valentines day for me and got the Darkest brown with intense purple my the top of my hair turned light brown with a red tint and the rest of it was dark brown no purple at all drugstore purple box dye would off game me a better color then this. I got ahold.of Sarah and she was completely rude not helpful at all ended our chat in the middle of the conversation she went and turned off my plan without asking me if I wanted her I never told her to do that when I went in there to get a hold of the specialist they were offered me a free set so I could explain what happend and try again. Now let me tell you I dont care about the money it was 11$ to start with and much cheaper then a salon so money is not a issue I would even pay for shipping if I had thats not the issue the issue is that the customer service girl Sarah was TRIBBLE.. good luck in the future hopefully you never have to speak to her you won't get anything resolved
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
April - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Yanira L.
23 février 2021
Tinte
POSTÉ PAR :
Yanira L.
23 février 2021
No me gusta los resultados porque se me despinta y salen las canas ala primera lavada
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Yanira: Gracias por escribirnos. Sentimos mucho que el resultado de tu color haya resultado diferente a como tú esperabas. Nos dará gusto revisar la formulación, para darte una solución. Revisa tus emails.
POSTÉ PAR :
Angela T.
23 février 2021
Color way off
POSTÉ PAR :
Angela T.
23 février 2021
What was suppose to be a light auburn blonde turned into Phoenix Red, I mean it was red! Clifford the big red dog red. I ended up toning with a wella toner afterwards and luckily it toned it down enough.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Dara S.
22 février 2021
Do NOT Buy
POSTÉ PAR :
Dara S.
22 février 2021
I was impressed when I received my order as it came nicely packaged. I took a test strand and applied the product for 30 minutes. When I washed it out, the strand was orange and brassy. I made it clear to the colorist that there was no existing color in my hair and that I did not want any brassiness. I even purchased a toner. Anyway the color was brutal. I was not given the opportunity to receive a refund when I sent pictures of the strand test. I was immediately told that the color I bought would be modified. I received the new order and performed a strand test. This time, the color went on like purple and when I washed it out, it was a darker brass. When I reached out to the company for a refund, I was advised that since I had received their complimentary reformulation, they are unable to issue a refund for the order. Per their satisfaction guarantee, they offer a complimentary reformulation or a refund. (This explains the quick response to my email with no option of a refund). I am NOT happy and my money should be refunded regardless if I had a reformulation.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Angie L.
22 février 2021
Changed colour
POSTÉ PAR :
Angie L.
22 février 2021
The colour is not staying on my hair, getting better results with a semi permanent colour shampoo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angie L. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Heidrun S.
22 février 2021
Alle grau-weise Haare nicht abgedeckt
POSTÉ PAR :
Heidrun S.
22 février 2021
Alle grau-weise Haare nicht abgedeckt
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heidrun S.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Anja B.
22 février 2021
Hat grau nicht abgedeckt
POSTÉ PAR :
Anja B.
22 février 2021
Ich war überhaupt nicht zufrieden und habe deshalb nicht neu bestellt. Umso überraschter war ich heute, als ich gesehen habe, dass ich angeblich ein Abo abgeschlossen hätte.
Das grenzt für mich an Betrug und Bauernfängerei!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anja B. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat und für die Verwirrung. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Nina B.
22 février 2021
Farbe leider nicht wie erwartet
POSTÉ PAR :
Nina B.
22 février 2021
Das Set ist wunderschön & sehr liebevoll eingepackt :-)
Beim Färben selbst sollte man auf jeden Fall auf gute Belüftung achten, weil der Geruch recht aggressiv in der Nase, in den Augen und beim Atmen brennt.
Leider ist die Farbe nicht so geworden wie auf dem Vorschaufoto angegeben. Auf diesem sah sie deutlich heller aus. So ist sie im Enddefekt maximal eine Viertel Nuance als meine Naturhaarfarbe geworden, schade.
Aber vielleicht klappt es ja bei der nächsten Bestellung.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nina S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Cheryl F.
22 février 2021
Didn't completely cover :-(
POSTÉ PAR :
Cheryl F.
22 février 2021
For some reason the hair color didn't cover evenly. I followed the instructions. I timed the roots for 15 minutes, then finished the application and left it on for the recommended 5 minutes. Not sure if I should I have left it longer.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Catherine C.
22 février 2021
Too dark
POSTÉ PAR :
Catherine C.
22 février 2021
The product was easy to apply, however it is much to dark. When I took the quiz I uploaded a photo so I really don't know why it's so dark. I said my hair colour was light brown and it come out dark brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Catherine C. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is very important to us. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us. We will be reaching out to you to make this right!
POSTÉ PAR :
Linzi F.
21 février 2021
Sadly disappointed
POSTÉ PAR :
Linzi F.
21 février 2021
Was excited about this colour opportunity at home and enthusiastically recruited my wife to assist with colouring.
Root colour was nice, not a huge amount of colour definition but enough, a nice colour and credit to the wife for doing a decent root stretch. Ends colour, poor. It's given a warmer tone but not the colour I wanted at all, it's barely noticeable and my hair feels dry to boot. Generally disappointed and not sure I'll order again in all honesty. Have had better results with home box dyes.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linzi F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Faith S.
21 février 2021
My roots didn't take the color at all
POSTÉ PAR :
Faith S.
21 février 2021
My roots did not take the color. I've never ever had this issue with hair color before. Very dissatisfied.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Faith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rosana H.
21 février 2021
Too dark
POSTÉ PAR :
Rosana H.
21 février 2021
The colour was too dark for what I ordered and it didnt cover my greys, even thought I just have few of them
Quite disappointing
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rosana H.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Janice N.
21 février 2021
Will not use again
POSTÉ PAR :
Janice N.
21 février 2021
Since I used this product my hair has been breaking off and falling out. I was not very satisfied with the color but losing my hair is a lot more upsetting than not getting exactly the color I wanted. Since my hair is falling out it doesn't really matter what color it is, I guess.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janice - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Brandy T.
21 février 2021
All wrong
POSTÉ PAR :
Brandy T.
21 février 2021
The color turned out closer to a lighter brown and didn’t cover my grey. I will now have to wait color again with the brand I generally use so that I don’t over process my hair. Should have known better than to try something new. Not happy with the out come and with the your product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brandy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Heather B.
21 février 2021
Too dark/no gray coverage
POSTÉ PAR :
Heather B.
21 février 2021
Ugh. This is way too dark (nearly black) and didn’t even touch my grays.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Crystal A.
21 février 2021
What a mess!
POSTÉ PAR :
Crystal A.
21 février 2021
I was sent two different colors instead of matching colors for my roots and my ends.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Crystal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Lori L.
21 février 2021
It was okay
POSTÉ PAR :
Lori L.
21 février 2021
It was okay, the smell was pretty intense and my hair got really staticy after coloring but im going to try for a couple of months before i decide if i will continue with esalon or not. Also, i requested a color change and no one has gotten back to me, i would like to put my order in early but i need to find out if they are able to accomodate my request or not. So far...everything is just okay.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Shannon J.
21 février 2021
Hair turned orange.
POSTÉ PAR :
Shannon J.
21 février 2021
I should have know when my “personal” colorist gave me canned responses to all of my inquiries. Definitely going to a salon to get it fixed. Do not recommend.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
joanna G.
21 février 2021
Too dark
POSTÉ PAR :
joanna G.
21 février 2021
I just found this colour too dark for my face
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
joanna G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Gabi K.
21 février 2021
zu viel dunkelblond enthalten
POSTÉ PAR :
Gabi K.
21 février 2021
Die Haare sind zwar komplett abgedeckt, aber leider total strohig.
Also: Farbe gut
Pflege zwar vorhanden, hilft aber nicht
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gabi K. - vielen Dank für Ihre Kontaktaufnahme. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Mandy
21 février 2021
Light Brown Custom Made Colour
POSTÉ PAR :
Mandy
21 février 2021
The box arrived with instructions very nicely.
However, when ordering I indicated that I wanted to get rid of the red tone in my hair and when I added the colour it just did the same. Now I have this red tone all over and need to re-do the whole process. Am not happy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mandy. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Belen A.
21 février 2021
COLOR DE CABELLO PERSONALIZADO
POSTÉ PAR :
Belen A.
21 février 2021
LO QUE NO ME HA GUSTADO ES QUE ME ENVIEIS OTRA CAJA SIN AUTORIZACIÓN MÍA,
SOIS UNOS TRAMPOSOS Y OS VOY A DENUNCIAR
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Belén: Gracias por escribirnos. Nos encantará revisar tu perfil, para comprobar lo ocurrido y darte todo tipo de información. Por favor, revisa tus emails.
POSTÉ PAR :
Isabell W.
20 février 2021
Ärgerlich
POSTÉ PAR :
Isabell W.
20 février 2021
Farbe + Entwickler in dem Set reichen hinten und vorne nicht aus! Ich hatte angeben dass ich viele und dicke Haare habe. In der der ersten Antwort Mail schrieb man mir, mein Set sei nur für eine Ansatz Färbung gedacht (ich wollte einen komplett neuen Farbton erzielen) und wenn ich die Farbe in den Längen auffrischen wolle, könne ich ja noch ein weiteres Produkt bestellen. In der zweiten Antwort hiess es, das Set sei sehr wohl für eine komplett Färbung gedacht. Wenn ich das Set zurückgebe, bleibe ich auf den Versandkosten sitzen, obwohl der Fehler nicht bei mir liegt. Tolle Erfahrung!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Isabell W. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Pola B.
20 février 2021
Total disaster
POSTÉ PAR :
Pola B.
20 février 2021
I’ve ordered dark brown with golden undertones... I followed the instructions precisely and what I’ve got is a pure black helmet. I wanted to cover my greys, this didn’t happen either. My hair is dry like straw. I’m sooo disappointed. :-(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pola B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kerrie P.
20 février 2021
Doesn’t cover grays
POSTÉ PAR :
Kerrie P.
20 février 2021
I am very disappointed since thus hair color didn’t cover my grays. I will now have to wait a couple of weeks and die my hair again. Waste of money
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kerrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Madison V.
20 février 2021
Not the color I ordered
POSTÉ PAR :
Madison V.
20 février 2021
My hair is a dark blonde, and I wanted to go lighter so I ordered a medium blonde specifically asking to go lighter off the photos I sent in. I was disappointed when I tested the color on my hair and it turned darker! It was not at all the color that was shown on the description. Unfortunately, I cannot recommend this product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Madison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lina S.
20 février 2021
Absolutely never again
POSTÉ PAR :
Lina S.
20 février 2021
The color is soooo dark and my once soft shiny hair is full and ROUGH
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Latricia M.
20 février 2021
Dislike for the dye did not cover grey
POSTÉ PAR :
Latricia M.
20 février 2021
I requested grey coverage but the dye did not change or cover my grey at all. I am requesting a refund for I had plans yo go out but this was a disappointment to what you claim this product was guaranteed to to provide.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Latricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Danae P.
20 février 2021
Great color...except for the roots
POSTÉ PAR :
Danae P.
20 février 2021
The overall color turned out gorgeous, and while my roots darkened they did NOT turn black, so there is still a harsh delineation between my roots and the original black color that was applied before I this eSalon color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Danae - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Crystal E.
20 février 2021
Drying muddy color
POSTÉ PAR :
Crystal E.
20 février 2021
Using salon color safe shampoo and cold water the color almost completely washed out and what was left was a muddy color. The color was way more red (starting with purple and brown hair) even though I picked the dark brown pearl color which is the violet option.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Crystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Charlotte P.
19 février 2021
The color is uneven
POSTÉ PAR :
Charlotte P.
19 février 2021
At first I thought the color was great. But after two or three washes I noticed I had spots of lighter color in my hair that I absolutely know I covered with great care with the color they gave me. This was time number two that they’ve sent me color and it just didn’t work. I think I’m done.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Charlotte - We’re truly sorry that your color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Anja S.
19 février 2021
Na ja..... 1 Stern ist fast zu viel
POSTÉ PAR :
Anja S.
19 février 2021
Also.... das Paket kam Anfang der Woche an... innen war es aber verschmiert.... die erste Flasche war wohl nicht ganz dicht, cremig weißer Schleim im Deckel und an der Flasche, nicht schön!
Heute habe ich die Produkte, beide Flaschen-Kombis, angewendet....
Ich bin mit dem Ergebnis nicht zufrieden.
Bestellt und erwartet war ein kupfer-, goldton. Jetzt bin ich dunkelbraun, mit gutem Willen vielleicht dunkele Kastanie. Schade. Wirklich schade.
Beim Friseur wäre ich natürlich mehr als enttäuscht gewesen und es hätte kein Trinkgeld gegeben.
Ziel verfehlt.
ESalon verspricht viel, kann dies aber nicht einhalten.
Und ja - ich habe mich genau an die Einwirkzeit gehalten!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anja S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Jane Anne K.
19 février 2021
AWFUL!!!
POSTÉ PAR :
Jane Anne K.
19 février 2021
My color was awful! I called to rectify the situation and I was sent another color which was just as bad! So incredibly disappointed!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jane Anne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Hylton C.
19 février 2021
Sent me a root color only instead of all over color
POSTÉ PAR :
Hylton C.
19 février 2021
Very disappointed. I ordered an all over color and rec'd a root only coloring. No one even called me to let me know and when I called customer service they stated I ordered a root only. I ordered an allover color since I have multiple colors in the length of my hair and natural color and grays about 2 inches from roots. I have ordered previously several times under my previous name and the 2 people with customer service were not the least bit willing to correct the order issue and even told me I ordered a root only. I ordered it through a facebook advertisement for a discounted price since I had not used it in awhile and wanted to return since previous experiences were good, but not now. Customer service has went down hill.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hylton - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Ilona W.
19 février 2021
Wrong Color
POSTÉ PAR :
Ilona W.
19 février 2021
The July and October 2020 shipments were way to brown and didn't even show a hint of mahagony or red. So when I received the January shipment I returned it unopened as I was instructed via chat (I have the transcript if you need it). That was about 2 or 3 weeks ago. Haven't heard anything from you all since, nor have I been given a refund or any other kind of acknowledgement or an offer for a replacement. Also the July 2020 shipment did not contain any shampoo/conditioner packets and there were no gloves in the April 2020 shipment. I haven't said anything until I my chat about 2 or 3 weeks ago. And so far the color adjustment I made at the same time has not show up yet either. If I'm going to pay that much money for hair color I would like to get the right color, and if you can't handle that I'll need to cancel any future orders. This is your chance to make it right.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ilona - Thank you for reaching out! We truly apologize for any dissatisfaction with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Barbara H.
19 février 2021
Wrong color
POSTÉ PAR :
Barbara H.
19 février 2021
I just down loaded two pics the light brown is our color. The red hair is what I always use. I thought I’d get my color plugs some honey high lites. So I’m canceling my subscription. This color makes me look to old. Sorry but I’m just being honest. BHolt
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Amber R.
19 février 2021
Well that sucked.
POSTÉ PAR :
Amber R.
19 février 2021
Definitely not customized color. They just sent me brown. I will never EVER use this again. I just wasted so much time and effort on a color that was a total flop. I don’t understand how this was customized to me at all????? My hair was very bright, fun red, I just wanted to darken my root and cover greys. Now my hair is brown and I am bummed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amber - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
lea C.
19 février 2021
Colour
POSTÉ PAR :
lea C.
19 février 2021
Colour much darker than expected
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
lea C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that our color application did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Ana B.
19 février 2021
Color didn’t work
POSTÉ PAR :
Ana B.
19 février 2021
It didn’t cover my gray. Color is more copper than brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Stephanie B.
19 février 2021
Don’t like my set
POSTÉ PAR :
Stephanie B.
19 février 2021
Doesn’t color my grays. Grays look shinnier.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Jacki P.
19 février 2021
Statt Aschblond Orange
POSTÉ PAR :
Jacki P.
19 février 2021
So macht die Box einen schönen Eindruck
Verständliche Gebrauchsanweisung alles prima nur das Resultat lässt zu wünschen übrig! Gewünscht war ein Aschblonder Ton der Graue Haare abdeckt! Nun habe ich einen OrangenenKupferkopf und dennoch graue Haare sichtbar!
Schade bin enttäuscht und muss jetzt schauen wer mir meine Haare retten kann 😭
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jacki P. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
POSTÉ PAR :
heidi R.
18 février 2021
Liked product but didn't cover Grey hairs
POSTÉ PAR :
heidi R.
18 février 2021
Liked product but didn't cover Grey hairs
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Jessica B.
18 février 2021
No advice or contact from stylist
POSTÉ PAR :
Jessica B.
18 février 2021
I was a bit disappointed in the overall service, I have troublesome hair and chose ESalon as I thought it would be the next best thing to a salon during lockdown, however, I was never contacted by anyone and my colour was sent out with no real consultation which I thought was part of the service. The box sent was lovely with clear instructions and my colour seems even which is tricky with my roots but I’m not sure it’s any better than a shop bought dye if I’m honest.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica B. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Tonya T.
18 février 2021
Horrible
POSTÉ PAR :
Tonya T.
18 février 2021
Did not cover my greys. And it’s destroyed my amazingly healthy hair. Fried it. Now I have to wait years to grow it out and get it healthy again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Margarita C.
18 février 2021
The colour is nice but that's about it
POSTÉ PAR :
Margarita C.
18 février 2021
I followed the instructions as delivered but not a single one of my grays were covered at all. Not really happy with the product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margarita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Stephanie B.
18 février 2021
schöne Farbe und alles dabei
POSTÉ PAR :
Stephanie B.
18 février 2021
Ich finde die Farbe super. Leider sind meine grauen Haare nicht ganz abgedeckt worden. Die Beschreibung ist toll und es ist alles dabei. Beim nächsten Mal versuche ich es nochmal mit einer längeren Einwirkzeit.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie B.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Judi F.
18 février 2021
too thick !!
POSTÉ PAR :
Judi F.
18 février 2021
i thought something was wrong , by the time i had too rinse- it was like a goop helmet!!! so weird
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Judi- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Faith R.
18 février 2021
Not satisfied
POSTÉ PAR :
Faith R.
18 février 2021
I was looking for a light ash brown, dark ash blonde. My color turned out too dark and ORANGE, golden/brassy. I even used the toner rinse. This is the WORST hair color I have ever used. I didn’t even have enough color to saturate like I would’ve liked. I’ve honestly got better results with box colors. It didn't even really color my gray. The more I look at it, the worse I feel! This is going to be expensive and time consuming to fix. Never ever again would I use this brand.I would upload a pic to show how awful it looks but I don't have the option. I did upload a pic to my account showing how orange it is.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I've been dying my own hair for years, with a variety of products. The color this product achieves is great. However, I would place it more in "semi-permanent." I wash my hair every three days at the most, and after a few washes my hair color still becomes pretty drab (even using the tint rinse often.)
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Olivia- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
Matilde V.
18 février 2021
Quiero desactivar mi plan de color.
POSTÉ PAR :
Matilde V.
18 février 2021
No me gusta ami no me cubre ni las canas.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Matilde- Lamentamos saber que se sintió decepcionado por la cobertura gris de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien!
POSTÉ PAR :
Carol O.
18 février 2021
To drab.
POSTÉ PAR :
Carol O.
18 février 2021
I would like a sunny yellow blonde☀️
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
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