Hello Sheryl - We're truly sorry that our Repair Color Care Conditioner did not provide the results you were hoping for. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Annika R.
26 septembre 2022
Ist okay.
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Annika R.
26 septembre 2022
Der Preis ist schon heftig. Die Produkte sind gut, muss ich mir für den Preis aber nicht wieder kaufen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Annika R. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass unser Repair Shampoo + Conditioner Duo nicht Ihren Vorstellungen entsprochen hat. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Jennifer G.
9 septembre 2022
Yuck
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Jennifer G.
9 septembre 2022
Does not work. :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We're truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Allison B.
25 août 2022
If you're sensitive to smells, may want to pass on this
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Allison B.
25 août 2022
I'm bummed, I wanted to love this duo but the scent is bad. It's like a combination of plastic bottle and chemical. My husband asked if I used a new hair product because he caught a whiff when I walked by him. I don't want my shampoo/conditioner scent to linger all day and fill the room when I walk in. He didn't like the scent and I don't either. $30.00 for two 9oz bottles is on the pricey side for me.
If I could tolerate the scent I'd love to test this out long term. Now I don't know what to do with this stuff. I had the same issue with the Velvet Primer, threw it out. What a waste of product and money. It's weird because the Classic shampoo and conditioner that comes with the hair color has a nice mild scent. Maybe I should have bought that duo. Two stars because I'm sure it's nice shampoo and the conditioner left my wet hair perfectly detangled.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Allison - We're truly sorry that our Repair Shampoo + Conditioner did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details!
POSTÉ PAR :
Morena P.
20 août 2022
Shampoo and conditioner
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Morena P.
20 août 2022
Not to happy how my hair feels after each wash, makes my scalp each and hair looks brittle, not too happy with product
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Morena - We're truly sorry that our Repair Shampoo + Conditioner Duo did not give you the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to work with you to find a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Martina H.
16 juillet 2022
Not very moisturizing
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Martina H.
16 juillet 2022
Really not impressed. Without any type of hair treatment added my hair feels dry and brittle. The scent is nice and that's about all the good I can say about it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hello Martina - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the moisture and the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Sandra V.
24 mai 2022
not as conditioning
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Sandra V.
24 mai 2022
Cleans my hair great and leaves it fuller. But it seems drier. Maybe I need more conditioning instead of repair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Sylvia P.
19 mai 2022
Shampoo bad Conditioner ok
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Sylvia P.
19 mai 2022
Sorry the shampoo did nothing to repair my hair. Applied and once sudsed up hair felt grungy crunchy matted and smelled like a wet dog. Turned into a tangled mess I couldnt get my fingers through never mind my wide toothed comb.
Thank goodness the conditioner helped to smooth and detangle slightly. I have never experienced this with any product.
I left hair to dry naturally then put a ton of conditioning serum I had in my bag (thank goodness!) Managed to comb through but hair did not feel or look healthy or shiny like it usually would. I feel very disappointed that the products did not work at all for my hair (coloured and long). Top marks for the lovely packaging just a real shame the product inside was a let down
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Sylvia! We are so sorry to hear the Repair Shampoo didn't meet your expectations. Please remember, we are always here for you. So check your emails, we've just contacted you to help you further.
POSTÉ PAR :
Pam U.
9 mai 2022
Product
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Pam U.
9 mai 2022
It came in a bag filled with shampoo about 1/4 to 1/2 the bottle because the bottle was not secure. The plastic piece on the opening was busted. When you spend $40 on shampoo & conditioner this is unacceptable.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pam - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Dina P.
13 avril 2022
I like this Shampoo, but not the conditioner
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Dina P.
13 avril 2022
When I ordered this set I was looking for a color safe shampoo & conditioner. The shampoo cleanses nicely and lathers well, yet the conditioner does not detangle my hair well at all. I don't like the feel of my hair when I apply this conditioner. I have even let it absorb into my hair after applying for 5-10 minutes in the shower and it just does not condition well. On the plus side, I continued looking for an eSalon product that would better meet my conditioning needs and I found one! If you're looking for a conditioner that really improves hair softness and shine and detangles like a dream, try eSalon's Weekly Retreat!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dina - We’re truly sorry that our Repair Conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We are happy that you have found something that works better for you!
POSTÉ PAR :
Catrin G.
10 avril 2022
Viel zu dickflüssig
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Catrin G.
10 avril 2022
Beide Inhalte in den zwei Flaschen sind zu dickflüssig, derConditioner geht überhaupt nicht aus der Flasche raus zu quetschen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Catrin G. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Repair Shampoo + Conditioner Duo nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Angela F.
9 avril 2022
Shampoo and conditioner
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Angela F.
9 avril 2022
Felt the shampoo and conditioner was too watery and didn’t clean my hair properly
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Angela: Thank you for contacting us. We are sorry to hear that. We've just emailed you to provide a solution. Please check your emails, and let us know if there's something else we can do for you.
POSTÉ PAR :
Toni M.
22 mars 2022
Combo
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Toni M.
22 mars 2022
Shampoo was ok but conditioner left a big build up on my hair I rinse 2 times
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Toni - We're truly sorry that our Repair Conditioner did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Karen C.
21 mars 2022
Dry
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Karen C.
21 mars 2022
My hair was dry after continued use however by end of day hair looked greasy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen - We're truly sorry that our (product) did not provide Repair Shampoo + Conditioner Duo that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Mariya L.
15 mars 2022
Just okay
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Mariya L.
15 mars 2022
Made my hair greasier and now I have a lot of build up
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mariya - We're truly sorry that our Repair Shampoo + Conditioner Duo didn't work out for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Elisha B.
5 février 2022
Horrible
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Elisha B.
5 février 2022
This shampoo n conditioner is horrible, not only did ,it tangle my hair so bad, that I had to use a different conditioner to relax my hair n it took all the color out, that I just dyed a couple of weeks ago, which is a beautiful reddish brown color now it's just brown n my gray is already coming through. Not happy at all with this shampoo and conditioner! I'm sorry i bought it. Total waste of money!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Elisha, we're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
jeannie F.
29 janvier 2022
My first eSalon items I won't be buying again
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
jeannie F.
29 janvier 2022
Sorry to report anything negative since I absolutely love everything else I've ever gotten from eSalon but I found the scent of both the shampoo and conditioner to be very unpleasant.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jeannie - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide scent that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Louisa C.
1er janvier 2022
Didn't work well for me
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Louisa C.
1er janvier 2022
The Repair Shampoo + Conditioner did not work well for me. They left my hair with tangles and they did not seem to condition my hair at all. eSalon doesn't accept returns, so I threw it away. What a waste.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Louisa C. - We apologize for the inconveniences caused by our Repair Duo. We totally hear you and are so sorry we missed the mark. Thank you so much for sharing your thoughts with us, and we’ll share your feedback with our team.
POSTÉ PAR :
Simone S.
1er janvier 2022
nicht besser als gewöhnliche Shampoos…
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Simone S.
1er janvier 2022
…nur preisintensiver
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Simone S. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Wir bedauern sehr, dass unser Repair Shampoo + Conditioner Duo nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Ava S.
22 décembre 2021
Super dry
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Ava S.
22 décembre 2021
I do not like like this shampoo at all. It made my hair somehow oily and dry at the same time. Definitely do not want it again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ava S. - Thank you for taking the time to share your feedback with us. We're truly sorry that our Repair Shampoo + Conditioner Duo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Nicole T.
19 décembre 2021
Strong smell
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Nicole T.
19 décembre 2021
Left hair feeling healthy and soft but has a very strong smell.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We’re truly sorry that our Repair Shampoo + Conditioner Duo's scent did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Peggy B.
10 décembre 2021
Didn't cure the frizziness
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Peggy B.
10 décembre 2021
I probably just chose the wrong product. I love the smell and texture of this shampoo and conditioner, but my hair isn't as conditioned as I thought it would be. Tends to be more fuzzy with this.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Peggy - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Lor B.
3 décembre 2021
Shampoo n conditioner
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Lor B.
3 décembre 2021
Seems like it's a little over price for what it is in my opinion it's the same as Garnier or Suave
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Lori, we are sorry to hear that our Repair Shampoo + Conditioner Duo did not provide you with the satisfactory results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Jacqueline C.
14 novembre 2021
Smells really nice but not for me
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Jacqueline C.
14 novembre 2021
Since using it I've noticed my hair feel really dry at the ends and definitely a more "heavy" feeling than usual.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jacqueline- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Giulia Z.
5 novembre 2021
Unsuitable for my hair
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Giulia Z.
5 novembre 2021
I have straight thick hair and these products made me look terrible. The shampoo really dried up my hair and the conditioner failed to soften and untangle them. I would not recommend, Might work for others
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Giulia Z. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Repair Shampoo & Conditioner Duo. Upon reviewing your profile, we see that you have already discussed with our eSalon Team about your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rena K.
13 octobre 2021
Could be better
A utilisé : Repair Conditioner
POSTÉ PAR :
Rena K.
13 octobre 2021
I am very disappointed in this product. I was expecting a deep moisturizing and detangleing result. I can feel how a moisturizer goes once I put it on, this did not feel right. It was hard to comb out and left my hair stacticie and dry. The classic conditioner is much better. I just wanted something like the classic but stronger, more detangling and moisturizing. When the conditioner is on I want it to feel like slime. I love the color and other products, this is the first one that I'm not crazy about.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Marian W.
6 octobre 2021
Not a good product
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Marian W.
6 octobre 2021
These products left my hair feeling coarse and unclean. I went back to Redken All Soft.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marian - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Jessika D.
1er octobre 2021
Mal producto
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Jessika D.
1er octobre 2021
Exceso de silicone , el olor es malo y deja el pelo con frizz exagerado
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessika - ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. Háganos saber si hay algo más que podamos hacer para ayudarlo.
POSTÉ PAR :
Laurenna W.
22 septembre 2021
I was hoping for more
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Laurenna W.
22 septembre 2021
I too was excited to get this, hoping it'd tame my over-colored, bleached & recolored hair, but I'm still left with frizzy, dry hair. I was also really bummed about the scent. I love the scent of the packets that come with my color & assumed this would be the same, but it's very, very subtle. I am ordering the moisture shampoo & conditioner with my next order & truly hope I like its scent better & that it actually does something for my dry, frizzy hair that should be soft waves. Again, it's a shampoo & conditioner but don't see much repairing going on. If the other doesn't moisturize or smell like the mini ones, may have to figure out which one that is.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Eirinn J.
20 septembre 2021
Ehhhh
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Eirinn J.
20 septembre 2021
They work and they're great just dont like the scent.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eirinn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Dauris T.
18 septembre 2021
No es para mi tipo de cabello
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Dauris T.
18 septembre 2021
El cabello se me pone duro y no se me desenredan
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Darius - ¡Muchas Gracias por compartir tu alegría con nosotros! Estamos muy felices de oír que te gusta nuestro Repair Shampoo + Conditioner Duo! Valoramos tus comentarios y esperamos oír de ti otra vez en el futuro.
POSTÉ PAR :
kellie C.
9 août 2021
Made my hair very static
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
kellie C.
9 août 2021
Not for me made my hair static will give away and go back to esalon moisture
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kellie C. - Thank you for your feedback. We're truly sorry that our Repair Shampoo + Conditioner Duo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Terra S.
8 août 2021
Nope
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Terra S.
8 août 2021
Did not like this at all. Shampoo felt like it was still in my hair after rinsing several times and the conditioner smelled terrible and did not contribute any moisture to my strands. I gave both bottles away after using them twice. The person I gave them to did not like them either.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Terra - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation! We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Sonia T.
3 août 2021
Not wowed
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Sonia T.
3 août 2021
It was okay but I was not wowed by this product
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sonia - We’re truly sorry that our Repair Shampoo and Conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Rachele D.
29 juillet 2021
could leave better moisture
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Rachele D.
29 juillet 2021
could leave better moisture
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachele - We're truly sorry that our Repair Shampoo + Conditioner Duo did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Donna G.
28 juillet 2021
Not for me
A utilisé : Repair Color Care Shampoo
POSTÉ PAR :
Donna G.
28 juillet 2021
I had hoped it would fade my hair quicker so i could put the new colour on.
Not for me
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna G.- We appreciate your feedback here at eSalon! We're truly sorry that our Repair Color Care Shampoo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Andreea S.
24 juillet 2021
Not worth it
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Andreea S.
24 juillet 2021
Really disappointing shampoo, going back to Olaplex.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andreea S.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with our Repair Shampoo + Conditioner Duo. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Sabine J.
18 juin 2021
Shampoo und Spülung
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Sabine J.
18 juin 2021
Bin nicht ganz zufrieden damit
Meine Haare sind nach dem waschen eher wie Stroh.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sabine J. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Repair Shampoo + Conditioner Duo nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
molly G.
25 mai 2021
Would not recommend
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
molly G.
25 mai 2021
This left my color-treated hair feeling even more dry and stiff. I have been using this for more than a week to wait to review it. I thought it would be easy to get my shampoo from here as I am getting my color from esalon as well, but unfortunately, these shampoo and conditioners are not it. Very unhappy with these products.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Molly - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Pamela W.
22 mai 2021
Not Happy Duo
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Pamela W.
22 mai 2021
I was very excited when the duo arrived since I love the color system, however I have used this product for a week now and I have to say it does not measure up to my current cleansing/conditioner system.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pamela - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the cleansing and conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Tamara D.
22 mai 2021
not impressede
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Tamara D.
22 mai 2021
I've paid less for better quality. Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tamara - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Tanya S
17 mai 2021
Extremely drying!!
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Tanya S
17 mai 2021
Won't put this on my hair again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tanya - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the hydration that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Jen G.
12 mai 2021
Not a fan
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Jen G.
12 mai 2021
Left hair too difficult to curl
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jen - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide manageability to your curls that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
sherri S.
12 mai 2021
Doesn't do what it says it should do for my hair
A utilisé : Repair Conditioner
POSTÉ PAR :
sherri S.
12 mai 2021
This conditioner does not do any of the things described it should do to my hair
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sherri - We're truly sorry that our Repair Color Care Conditioner did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Marie V.
5 mai 2021
Repair Shampoo + Conditioner
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Marie V.
5 mai 2021
Not happy with this product at all. It dried out my hair something horrible. I had to use a leave in conditioner just to comb my hair out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marie - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Sue A.
3 mai 2021
Repair shampoo and conditioner
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Sue A.
3 mai 2021
Made my hair dry and frizzy. Did not like it, won’t buy again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Sandra K.
27 avril 2021
Hair
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Sandra K.
27 avril 2021
Made my hair feel limp and fluffy was not for me sorry
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra K. - Thank you for your feedback! We're truly sorry for the disappointing experience you have had with our Repair Shampoo & Conditioner Duo. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details!
POSTÉ PAR :
Theresa N.
24 avril 2021
Repair Shampoo and conditioner duo
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Theresa N.
24 avril 2021
Delivery is fast. But I don't like them because the Shampoo make my hair too dry than I expected, also conditioner cause my hair falling down a lot. I disappointed about them.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Theresa - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Jennifer G.
3 avril 2021
Allergic reaction?
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Jennifer G.
3 avril 2021
I tried this duo thinking it would be great to keep my hair feeling healthy but I ended up with a scalp full of tiny scabs, which is the opposite of healthy feeling hair. I now have this shampoo and another expensive autoshipped set as well that are unusable. I'm disappointed because I really like the colour care shampoo that comes with my colour orders.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We're truly sorry that our Repair Shampoo and Conditioner did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Carmen T.
23 mars 2021
Horrible
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Carmen T.
23 mars 2021
It was not made for my hair. Does not condition. Leaves my hair feeling harsh.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carmen - We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Eva Maria W.
19 mars 2021
Nichts für mich
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Eva Maria W.
19 mars 2021
Der Geruch ist nicht besonders angenehm, aber das hätte ich noch akzeptiert. Meine Haare sind trockener geworden. Ich habe das Duo 14 Tage benutzt und alle zwei Tage meine Haare damit gewaschen. Leider kommt auch noch eine allergische Hautreaktion hinzu. Da ich das Duo unter der Dusche benutze, traten an Schulter, Armen und Hüfte große rote juckende Flecken auf. Nach Absetzen des Duos ist alles wieder ok.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eva Maria W. Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Repair Shampoo + Conditioner Duo nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Juanita G.
15 mars 2021
Shamoo/conditioner
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Juanita G.
15 mars 2021
Didn't like it very much, Didn't condition very well. Sorry. Won't buy this again.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Juanita - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Angel H.
15 mars 2021
Drying
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Angel H.
15 mars 2021
It was so drying it made my hair feel like straw!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angel - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Mimi P.
13 mars 2021
Difficulty squeezing the liquid out of the bottle
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Mimi P.
13 mars 2021
It's very hard to squeeze out the product because the bottles are too rigid. Also, my hair is unmanageable after using the products.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mimi - We're truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Julie K.
1er mars 2021
Drying
A utilisé : Repair Shampoo
POSTÉ PAR :
Julie K.
1er mars 2021
I used once and I felt like it dried my hair I have natural curly hair so I Will not get again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We're truly sorry that our Repair Color Care Shampoo did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Kathy M.
25 février 2021
Lacks detangling
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Kathy M.
25 février 2021
I have waist length hair....I hoping for the money that product would detangle better but it doesn't. Even when using a no so cost effective amount of conditioner.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Lisa A.
19 février 2021
Not great quality products. Hair dry and brittle feeling.
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Lisa A.
19 février 2021
I understand that disodium laureth sulfosuccinate and sodium lauryl sulfoacetate are questionable ingredients for color treated hair. Although they aren’t ‘sulfates’ and are supposed to be ‘less harsh’, they’re not touted as great ingredients. I’m surprised to see these ingredients in the products being offered here.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Deborah H.
16 février 2021
Not for me!!
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Deborah H.
16 février 2021
Sadly I didn’t enjoy this product, I didn’t find it to be any different than that I would buy off the shelf.
My hair didn’t feel great and there was no shine.
I also had to wash my hair before I normally do.🥺
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Lyn! Thank you for sharing your feedback with us. I am sorry to hear that the Repair Conditioner left your hair dry. - Please check your emails we've emailed you with the solution.
POSTÉ PAR :
Renee M.
14 février 2021
A little disappointed
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Renee M.
14 février 2021
I originally wanted the Moisture Shampoo & Conditioner. Since it wasn't available, I opted for the Repair pair.
I was hoping it would smooth out the frizziness, but it didn't happen. Not sure what to do with it now.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Renee - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Francess W
10 février 2021
Conditioner and Shampoo
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Francess W
10 février 2021
Conditioner and Shampoo -not rich enough
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Francess - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the richness that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Rebecca S.
8 février 2021
Will not purchase Again
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Rebecca S.
8 février 2021
I decided to try this repair duo as I love the classic shampoo and conditioner..but this one disappointed me as its a repair product but left my hair in worse condition than before i used it...i have fine hair and it's in decent condition but I figured if the classic leaves my hair shiny and soft..the repair would be even better...i was wrong..it left it feeling coarse and greasy...so I tried using less product the next time and it was not enough to detangle it and still left it with some sort of greasy residue and the texture wasn't anything like what the classic shampoo and conditioner left me with...the classic is amazing..this one I need to remove from my autoship.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Brenda P.
7 février 2021
Not for me
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Brenda P.
7 février 2021
I neither like nor dislike these products, since I was really wanting the moisture pair and it wasnt available I used this and it was ok.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brenda - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Patricia T.
7 février 2021
Did Not Work For Me
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Patricia T.
7 février 2021
Sadly, this shampoo/conditioner duo did not help my hair at all. I just use the Suave Repair Shampoo/Conditioner now. This stuff just made my hair seem really dried out and frizzied up. Didn't work!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Kathy B.
2 février 2021
Too heavy for my fine hair
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Kathy B.
2 février 2021
Repair shampoo and conditioner, while a very nice product, is too heavy for my fine hair. The shampoo left my hair looking oily. The conditioner was good if I could avoid getting it anywhere but the ends.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy - We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Linda M.
28 janvier 2021
Didn’t work for me
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Linda M.
28 janvier 2021
I bought this shampoo and conditioner to help restore some life to my very dry hair. I wash my hair every 3 days and I noticed no difference using this duo. At the suggestion of my hairstylist, I am going to try a co-wash or just rinse and use a conditioner alone. I am trying eSalon co-wash now.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Heather C.
28 janvier 2021
Too Dry
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Heather C.
28 janvier 2021
I was hoping this would help with the repairing of dying my root every 10 weeks but it made matters worst,
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Katharine K.
25 janvier 2021
Repair Shampoo & Conditioner
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Katharine K.
25 janvier 2021
This is the first time I’ve used a shampoo from ESalon. The shampoo left my hair feeling greasy and limp, unfortunately. Love the color, though, so I’ll stick with that!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katharine - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Marilyn R.
20 janvier 2021
conditioner
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Marilyn R.
20 janvier 2021
Not enough moisture for conditioner
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marilyn - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the moisturizing experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Kay A.
16 janvier 2021
Male Cologne scent
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Kay A.
16 janvier 2021
Smells like Ace men’s cologne (even after hair has been dried and styled). Not for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kay - We're truly sorry that our Repair Shampoo + Conditioner Duo did not smell as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Karla R.
11 janvier 2021
Shampoo and Conditioner
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Karla R.
11 janvier 2021
I purchased these because my hair still had a lot of brassiness after coloring. These products do not leave my hair feeling soft. They just did not work for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karla- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the softness that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Anya B.
8 décembre 2020
Strong smell, otherwise ok
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Anya B.
8 décembre 2020
I noticed my hair getting really dry and thin with the winter setting in so got this shampoo/cond set. Hydrating sets usually weigh down my hair too much. I am underwhelmed so far. Shampoo is nice and leaves hair clean, but conditioner is not giving me the effect I was looking for (thirsty hair wants more:-)). It is very thick and does not feel as emolliating enough. My hair feels just as frizzy, although not as bad as before. My biggest qualm is the smell - it is way too strong, I constantly feel like someone is standing next to me. I am sensitive to smells in general, and not used to have such strong smell around me, feeling it on me is even more disturbing. Thankfully, I do not have allergic reaction to it, like to some others, but it is still too intrusive for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anya - We're truly sorry that our Repair Shampoo and Conditioner did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Hanna K.
7 décembre 2020
Not for my hair
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Hanna K.
7 décembre 2020
I prefer moisture shampoo and conditioner
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hanna - We're truly sorry that our Repair Shampoo + Conditioner Duo did not work for you. We have reached out to you via email to suggest you another product that might better suit your needs and goals! We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Stacy C.
30 novembre 2020
Good shampoo but
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Stacy C.
30 novembre 2020
It is nice shampoo but there something in it that made me itch so I had to stop using it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stacy - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide perform the way that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Rose E.
27 novembre 2020
Repair Shampoo and Conditioner
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Rose E.
27 novembre 2020
These smell great and lather up nicely but I see no difference in these products vs any other regular shampoo. I have dry hair that coloring doesn’t help, so I thought this may help soften my texture but sadly it does not. I have used this for a few weeks now and see no noticeable difference.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rose- We're truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Alysia L.
27 novembre 2020
Hair Product
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Alysia L.
27 novembre 2020
I have been using this shampoo and conditioner since dying my hair two weeks ago (first time dying my hair with e-salon). Since using this my hair is faded, stringy looking and has a feel like dry/course-like texture. For my hair I will not buy this again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alysia- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Deborah D.
13 novembre 2020
Just not for my hair
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Deborah D.
13 novembre 2020
The product I am sure is good, but with the last color I received something was wrong and it really damaged my hair. As a result I need really deep conditioner right now and this one is not it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deborah - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Erika J.
7 novembre 2020
Zu schwer
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Erika J.
7 novembre 2020
Leider kein gewünschtes Ergebnis Produkt zu schwer.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Erika J. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Repair Duo nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Adelina R.
3 novembre 2020
No cubre bien!
A utilisé : Repair Shampoo
POSTÉ PAR :
Adelina R.
3 novembre 2020
Buen shampoo! En cuanto a reparar el color no lo encuentro efectivo!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Adelina- Lamentamos mucho que nuestro champú Repair Color Care no haya cumplido con sus expectativas. Tomamos en serio los comentarios de nuestros clientes y continuamos mejorando nuestros productos todos los días. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello!
POSTÉ PAR :
Pauline C.
27 octobre 2020
Very nice smell - not good for me
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Pauline C.
27 octobre 2020
Does not work in my hair makes it dry.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pauline- We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Willo B.
25 octobre 2020
My hair doesn’t like it.
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Willo B.
25 octobre 2020
I have tried many Salon products and I feel its more of a store product, but my hair is picky.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Willo - We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Amanda P.
16 octobre 2020
DRIED MY HAIR
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Amanda P.
16 octobre 2020
I purchased this for my color/ damaged hair that needed repairing. This shampoo and conditioner left my hair so dry and weird feeling. I'm saddened because it smells AMAZING!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda- We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Trina Avalos R.
8 octobre 2020
Lather wasn't as great as what's included in order
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Trina Avalos R.
8 octobre 2020
I wanted a shampoo that lathers up more like the one in thr kit This one wasn't anything special..
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Trina- We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTÉ PAR :
Elizabeth R.
14 septembre 2020
No sensación de sedoso
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Elizabeth R.
14 septembre 2020
Con este pack esperas que tu cabello quede sedoso y limpio. Y la verdad es que me decepcionó. El champú se nota que limpia el cuero cabelludo y el cabello, mas el acondicionador realmente no hace su labor y hay que usar demasiado producto para tan siquiera conseguir un efecto parecido al deseado. No me suelo lavar el cabello mas que una o dos veces por semana y la sensación NO es la deseada.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Elizabeth: Gracias por dejarnos tus comentarios. Lamentamos que el acondicionador no haya sido de tu agrado. por favor, revisa tus emails te acabamos de enviar un correo con la solución.
POSTÉ PAR :
Susan A.
10 septembre 2020
Repair shampoo and conditioner
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Susan A.
10 septembre 2020
Feels nice on your hair but prefer the volume shampoo and conditioner
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan A. - Thank you so much for sharing your feedback with us! We’re pleased to hear that you’re enjoying our Repair Shampoo & Conditioner. However, you have a preference for our Volumizing Duo. We're always looking to improve our service and products. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Colleen L.
10 septembre 2020
Horrible conditioner
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Colleen L.
10 septembre 2020
The shampoo is silky and lathers very well BUT for a repair conditioner it feels awful. Almost like an ingredient is missing. Most conditioners feel silky as you apply to your hair, when you rinse, and afterwards BUT not this repair conditioner. Horrible. This is the only product I've been dissatisfied with and will not ever purchase it again - not worth the cost at all!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Colleen - We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jonica B.
7 septembre 2020
smells great
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Jonica B.
7 septembre 2020
I love the smell but the product really did not work with my hair. My hair was very dry and tangled after using this product and I had to recondition with my matrix conditioner to get my hair soft again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jonica - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Rachel G.
27 août 2020
It’s nice but don’t love fragrance
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Rachel G.
27 août 2020
It’s decent just don’t love fragrance
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - We’re truly sorry that our Repair Shampoo + Conditioner Duo's fragrance did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Heather B.
18 août 2020
Not a fan
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Heather B.
18 août 2020
I love my customized hair color, however I’m not a fan of the shampoo and conditioner. I feel like it leaves my hair very dry and it’s to purfumey (not sure if that’s a word) for my sensitive nose. Again I LOVE their hair coloring line and will continue to use that, but I don’t think I’ll order the shampoo or conditioner again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the moisture or scent that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Debra D.
8 août 2020
Disappointed
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Debra D.
8 août 2020
On the top of my list for shampoo/conditioner is the smell. Upon reading other reviews, people seemed to like the smell of this product, however, my smell meter gives it a D. As fair as how it leaves my hair, I am very disappointed. It does not seem to do anything that other shampoos & conditioners do. Even though I had at least half a bottle of each left, I threw the rest out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Elsie Blount
1er août 2020
Did nothing not as advertise
A utilisé : Repair Shampoo
POSTÉ PAR :
Elsie Blount
1er août 2020
Not as advertised
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elsie - We’re truly sorry that our Repair Color Care Shampoo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Justashopper
29 juillet 2020
Nah
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Justashopper
29 juillet 2020
Smells good but doesn't work. Don't buy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Justashopper - We're truly sorry that our Repair Shampoo and Conditioner Duo did not provide the improvement and results that you expected on your hair. We thank you for your feedback.
POSTÉ PAR :
Jennifer D.
28 juillet 2020
1 Star for fragrance
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Jennifer D.
28 juillet 2020
The fragrance in this duo is strong and stays on my hair for days. I do not like it at all and will never buy again. Why not just produce a clean product free of fragrances?!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We're truly sorry that our Repair Shampoo and Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Stephanie P.
23 juillet 2020
Chemical odour and residue
A utilisé : Repair Color Care Shampoo
POSTÉ PAR :
Stephanie P.
23 juillet 2020
Smells as if you’ve just freshly coloured your hair (chemical odour) and left hair feeling as if you hadn’t actually fully rinse the shampoo (although I even got back into the shower afterward for another rinse, just to make sure). It did seem to be very moisturizing though (the only reason why it got two stars instead of one), but I threw it out after using it for a couple days, as I really didn’t like the way it left my hair feeling and smelling.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie - We're truly sorry that our Repair Color Care Shampoo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
CJ Jones
23 juillet 2020
Not good
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
CJ Jones
23 juillet 2020
Not worth the money
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
CJ - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide repair that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Janice P.
21 juillet 2020
Didn’t notice a difference
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Janice P.
21 juillet 2020
While these products had a nice scent, I honestly didn’t notice a difference in my hair by using these from another shampoo-conditioner brand for colored hair!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janice- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Jodi J.
18 juillet 2020
Shampoo & conditioning
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Jodi J.
18 juillet 2020
My ends it did not do what I wanted!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jadi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Silvia V.
2 juillet 2020
No he recibido mi producto y lo necesito lo mas pronto posible
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Silvia V.
2 juillet 2020
Producto no recibido
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Silvia: Gracias por escribirnos. Sentimos que no hayas recibido tu Dúo de Reparación. Estaremos encantados de poder revisar lo ocurrido y darte una solución. Por favor, revisa tus emails te acabamos de escribir.
POSTÉ PAR :
Shannon B.
30 juin 2020
Not what I'd hoped for Colour Care Products
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Shannon B.
30 juin 2020
I purchased this shampoo/conditioner duo with my first hair-colour order hoping that it would provide the gentle cleaning needed for colour-treated hair, and that since it was from the same company might work better with the colour.
I had to stop using it in pretty short order. Unfortunately, I think e-colour itself is pretty hard on my hair to begin with, and the shampoo/conditioner just magnified the issues I've been having. The shampoo quickly turned my hair into dry fly-away straw, and my once healthy hair completely lost it's shine, body and texture. It also did not prevent the colour from fading (it lost its lustre very quickly), so I decided to just switch to some gentler salon brands instead. Discontinuing the shampoo/conditioner definitely helped improve things, but my hair's still hurting.
Cannot recommend based on my experience. It left my hair feeling awful.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shannon B. - We're truly sorry that our Repair Shampoo & Conditioner did not provide the gentle cleaning you expected. We have reached out to you via email to remedy this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details!
POSTÉ PAR :
Diane T.
25 juin 2020
Nope
A utilisé : Repair Shampoo + Conditioner Duo
POSTÉ PAR :
Diane T.
25 juin 2020
My hair is extremely dry. Not from processing or from poor care. I take very good care of my skin and hair. I get much better results from drug store brands and will return to those
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diane - We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Lorsque vous visitez un site web, il peut stocker ou récupérer des informations sur votre navigateur, via des cookies ou des technologies similaires. Ces informations peuvent vous concerner, vos préférences ou votre appareil. Elles peuvent vous offrir une expérience web plus personnalisée. Parce que nous respectons vos préférences, vous pouvez choisir de ne pas autoriser certains types de cookies. Cliquez sur les différents titres de catégorie pour en savoir plus et modifier nos paramètres par défaut. Veuillez noter que le blocage de certains types de cookies peut avoir un impact sur votre expérience du site et les services que nous sommes en mesure de vous offrir.
Gérer les préférences en matière de Cookies
Conformément aux lois applicables en matière de protection des données personnelles, vous avez le droit de vous opposer à (a) la «vente» de vos données personnelles à des tiers, (b) le partage de données personnelles à des fins de publicité comportementale inter-contextuelle et (c) le traitement à des fins de publicité ciblée. Les cookies relevant de cette catégorie collectent des informations à des fins d'analyse, d'expériences personnalisées et de publicité ciblée (y compris sur les réseaux sociaux). Vous pouvez exercer votre droit d'opposition concernant les données partagées par ces cookies en utilisant ce commutateur. Si vous vous désabonnez, nous ne serons pas en mesure de vous proposer des publicités personnalisées en utilisant les données que ces cookies auraient collectées. Pour d'autres moyens d'exercer vos droits d'opposition, consultez notre Politique de confidentialité ou notre Avis de confidentialité pour la Californie.
Fonctionnel
Toujours Actifs
Ces cookies sont nécessaires au fonctionnement du site web et ne peuvent pas être désactivés dans nos systèmes. Ils peuvent être définis en réponse à des actions que vous effectuez et qui équivalent à une demande de services, telles que la définition de vos préférences de confidentialité, la connexion ou le remplissage de formulaires. Ils peuvent être définis par nous ou par des fournisseurs tiers dont nous avons ajouté les services à nos pages. En utilisant ce site, vos données peuvent également être transférées vers des pays en dehors de l'Espace économique européen sans un niveau de protection des données adéquat. Il se peut que vous ne puissiez pas exercer vos droits en relation avec les données et que les autorités étatiques aient accès à ces données. Vous pouvez configurer votre navigateur pour bloquer ou vous alerter de l'existence de ces cookies, mais certaines parties du site peuvent alors ne pas fonctionner.
Ces cookies doivent être activés pour regarder du contenu vidéo sur le site web. Activez ce commutateur pour activer les cookies afin de pouvoir regarder des vidéos sur le site. Notez que si vous activez les cookies vidéo, vous acceptez que les informations sur votre visualisation vidéo puissent être partagées avec des fournisseurs de cookies tiers, y compris les entreprises d'analyse, de publicité et de médias sociaux. Si vous ne souhaitez pas partager vos données de visualisation vidéo, n'activez pas les cookies vidéo.
Ces cookies nous permettent de compter les visites et les sources de trafic afin de pouvoir mesurer et améliorer les performances de notre site. Ils nous aident à savoir quelles pages sont les plus et les moins populaires et à voir comment les visiteurs se déplacent sur le site. Si vous n'autorisez pas ces cookies, nous ne pourrons pas surveiller ses performances en utilisant ces cookies.
Ces cookies peuvent être définis via notre site par nous et/ou nos partenaires publicitaires, y compris les sociétés de médias sociaux. Ils peuvent être utilisés pour établir un profil de vos intérêts sur la base des informations de navigation qu'ils collectent auprès de vous lorsque vous visitez un site Web, ce qui inclut l'identification unique de votre navigateur et/ou appareil Internet et vous montrer du contenu ou des publicités pertinents sur notre site et sur d'autres.
Merci d’accepter les cookies pour bénéficier de toute l’expérience. En cliquant sur « Tout Autoriser », vous acceptez le stockage de cookies sur votre appareil pour améliorer la navigation sur le site, analyser l'utilisation du site et aider nos efforts de marketing.
