|
Color Set
|
67 766 Avis clients vérifiés |
|
Trier selon : |
|
Hot RootsI loved how everything was packaged, easy to follow instructions… this was my first time trying and really made a mistake trying something new right before a trip. I followed the instructions completely but ended up with brass colored roots! For context my hair is black and I was supposed to receive a blue black. And I lost so much hair in the shower to top it off! I have been dying my own hair for years and never had an issue. I spoke to a hair professional and she said no way I received true blue black color as my roots wouldn’t have turned this color. I usually don’t write reviews especially bad ones but felt the need to say something. I submitted internal review and reached out to help via message (the page says high call volume) waiting on response. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMonica - We’re sorry to hear that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gorgeous copper tones but didn't cover greysI love the formula and step by step instructions. The custom shade made my hair a more true version of my natural colour. I am bummed out the roots demi permanent colour did not cover greys very well. I don't know if I should leave the root formula on for longer to process. Help! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty Color!I like the custom hair color. Which was black, pearl and red. Therefore, the result was purple. I was very surprised, but liked it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsPatricia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Gray hair coverageLOVE THIS PRODUCT! It took awhile for me to adjust doing my own hair coloring. I stopped going to salons when I realized I was spending over $2,000 a year on salon visits. Using eSalon wasnt working at first on my gray roots, after discussing with them the adjustments they made have been very successful!! I am vey happy with this product! I can work and do house chores as the coloring processes instead of spending 3 hours away from home at a salon! A win win for me! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAnnette - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Need more ashFirst I want to thank my colorist for correcting my mistaken belief that beige was a cool color. She has advised me and in the future I would like to go more ash. Thank goodness she was there and my future color will be improved! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsDana - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
HaircolorLoved the convinance of haircolor being customized on line, and shipped every 5 weeks to my home. The color faded too quickly, but called CS and they wrnt shade darker. Love ❤️ this stuff. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover grays as well as I had hoped...I loved how natural the color looks and how close it is to my original hair color, but I'm wondering if there's something about red curly hair that takes dye differently? I just colored it with this and followed all directions 2 weeks ago, and I'm already seeing greys. Please advise. Thank you. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsLesley - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Leider enttäuschtAnfangs war es ein wunderbares Kupferrot. Nur mit jedem Waschen verliert es an Intensivität. Bin etwas enttäuscht, da es wunderbar aussah. Jetzt ist es eher einer rosa mit kuferton. 😕 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAnja S. - Vielen Dank für Ihre Produktbewertung. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
First orderHi thank you so much I love my colour it was so easy to apply my hair feels amazing so soft and shiny I’ll be ordering in future x 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHi Tracey! Thanks so much for sharing your feedback with us. We are so happy to hear that you loved your results. Please get back in touch if you need further help. |
Color SetMuy Bonito, quede satisfecha con mi color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsNorelis - Este tipo de comentarios es muy gratificante. ¡Nos alegra saber que estás disfrutando de tu color personalizado! ¡Esperamos la próxima oportunidad para deleitarte! |