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Color Set
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67 766 Avis clients vérifiés |
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To littleThe first kit was the best! Now I receive 1/2 as much for 3xthe cost . So my opinion is you have good products. So your profit margin is more important than the customer 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKaren- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service and pricing during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We hope to continue helping you find hair perfection! |
Not the colour I wantedI was really looking forward to trying the custom colour. I have been searching for a dark brown without the red glow you get from other colours. It still has a red tone 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElaine A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Customer ServiceSo I am a natural blonde level 9, the color I used to wasn't exactly what I was looking for however still a nice color. BUT when I called customer service I don't remember her name (Dang it!) but she was fabulous we ended up changing what I'll get in the future did it free of charge and explained hair language to me without making me feel stupid. Ya'll gained a new customer the customer service is wonderful not to mention I keep getting compliments on how shiny my hair is and it so soft!! 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanet - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
FantasticI was pleasantly surprised at how easy this was to use. Color was dead on! My hair felt so good. I had been watching the reviews for months and finally decided to take a chance. I was scared to death! I am mad at myself for waiting so long. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNancy- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Gentle but too darkThe product is gentle. No allergic reactions like I get from OTC hair dyes. This last mixture was very dark, a black shade. Not my dark brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMayda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color fadesThis color formula fades really fast! Fades even before the outgrowth comes in. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJean- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
GreatSatisfied 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRosie- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Did not cover greys.I like how you provide everything in the box. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGiselle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy to useEasy to use hair color at home. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSharon - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Wonderful product, disappointing deliveryI have been so impressed with my custom color set! It covers my grays and leaves my hair silky and smooth. I wish eSalon would use a different shipment carrier. Delivery takes from 7-14 days or longer. Thinking of changing because of long delays . Please consider changing delivery service so I don’t have to find a new color service. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeslie- We’re truly sorry that our shipping times did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |