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Color Set
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67 686 Avis clients vérifiés |
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YuckThis color was okay The very first hair color I received from Esalon was very nice. The second and third were a messed up situation!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDawn - We are so sorry that your last situation was not great. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Stubborn GrayIn the pass i tried your product but i noticed that was not covering totally my gray and I stopped using it, I continued with the store brand but my hair was falling off a lot and I decided to go back to esalon. Now that I tried for the 2nd time, I notice my gray still not completely cover and I requested something more for stubborn gray. Im still waiting. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRose - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
3rd order with leaksMy last orderer was the 3rd box in less than 6 months with seals broken and product leakage inside the box. I've used this service for several years & had great results until the last 6 months. Along with losing product, the color hasn't been consistent & has washed out of significantly size patches of hair within 2 or 3 washings. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTammy - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Very fiddly to apply roots first then rest of hairLovely colour but didn’t last as long as I’d hoped and much too fiddly to apply roots first then colour. I’ve also never seen so much hair dye on my bathroom tiles and I’ve been dying my hair for years! For me, it’s not worth an extra £15 more than a supermarket box dye. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Little disappointedI purchased my advised colour however when I used it I felt the coverage wasn't great. I am a brunette and have quite alot of greys for which I colour about every 3 weeks. At my roots the colour was alittle orange and the rest dark. Left on roots the recommended time and abit longer but didn't get the best result. Condition of my hair was great afterwards but not so great looking 😕 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSally C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with the grey coverage of your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
GraysI still had a lot of grays visable 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSophia- We truly appreciate your feedback! We are sorry to hear that the gray coverage was not what you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wanted to go lighter, didn’t happenOriginally I sent in pics of my current hair color (very dark brown almost black) and pictures of the color I wanted, a much lighter shade of brown like a honey brown. My custom color came in the mail labeled something like “golden brown” and I thought this is going to turn out nice then I dyed it and it literally looks like I didn’t, maybe one shade lighter at best if I’m in the sun I can notice a tad bit of brown. I even left the color in for an extra 15 minutes longer than the 35 minutes the instructions said. I went to change my next months custom color and again inserted pictures of the lighter brown I wanted but get an email saying “ previously colored hair can not be lightened”, well if I would have gotten the correct color hair dye sent to me the first time I guess I wouldn’t have this issue. I just went ahead and canceled because I’m not happy with the new options they gave me, stuck with the same color or just lighten the roots? No thanks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVictoria - We truly appreciate your feedback! We are so sorry to hear that that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorOnly my 3rd time coloring my hair, but I felt as though I should’ve kept it in longer then 30 minutes. There was still a lot of gray hair that I felt as though it didn’t even touch, although it was on my entire head. The hair in front is my problem area. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Caty, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
HaarfarbeMeine bestellte Haarfarbe war nicht ganz so wie beschrieben,das Dunkelbraun hatte einen leichten Rotlicht. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEs tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
AlptraumDas Schlimmste für mich sind rötliche Haare. Daher habe ich explizit auf meine von Natur aus rotblonden Haare hingewiesen, und ganz klar geäußert, KEINEN ROTSTICH haben zu wollen, Bekommen habe ich orangerote Haare. Leuchtend. Kümmert nicht wirklich jemand. Es wurde versprochen, neue Farbe zu schicken, kam bis heute - drei Wochen später- nicht an. Ich habe nachgefragt und werde ignoriert. Wer seinen Haar-Alptraum erleben will, kann gerne bestellen. Wünsche ich meinem ärgsten Feind nicht. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSilvia - Vielen Dank für Ihr Feedback zu Ihrer Haarfarbe. Bei eSalon arbeiten wir kontinuierlich daran, uns zu verbessern und sicherzustellen, dass jede Kundin und jeder Kunde mit seiner individuellen Haarfarbe rundum zufrieden ist. Es tut uns sehr leid zu hören, dass Ihr Farbergebnis nicht ganz Ihren Erwartungen entspricht. Selbstverständlich sind Sie durch unsere Color Happiness Garantie abgesichert. Eine unserer Farbexpertinnen hat Ihnen bereits eine E-Mail gesendet, um gemeinsam mit Ihnen eine passende Lösung zu finden. Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu kontaktieren. |