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Color Set
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67 686 Avis clients vérifiés |
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Hate itCancel my subscription!!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Angie, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Mixed ReviewI had high hopes for this product. It definitely delivered in being the most gentle hair color I’ve ever used. No bad smell, relatively easy to apply and gentle on my hair. However, I was not satisfied with the root coverage. Most of my roots were still gray even after strictly following the instructions. The color I chose, a dark brown/purple tone had way too much red which led to brassy color where I part my hair on top. Undecided if I will continue to use this product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRaquel - We truly appreciate your feedback! We are so sorry to hear you did not get the gray coverage you need. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CancellingI wish to cancel my orders but somehow unable to do so. Please cancel immediately 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Sandra, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Slightly disappointedColour was too Red, also it faded & grey was visible after just 3 washes. Wouldn't use gain 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My greys come through alwaysColour is lovely but my greys always come through no matter how little hair I colour and how many parting I do. It nevers cover it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRenata- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No place to add a comment.Didn’t cover my gray There is no place in the ordering pages to add a comment. No place. I want a darker Brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSharon - We sincerely apologize that the color did not meet your expectations. Your feedback is valuable to us, and we are committed to improving our products daily. We look forward to assisting you in achieving hair perfection in the future. |
EnttäuschendDie Farbe war furchtbar. Total orange, obwohl ich einen Braunton ausgewählt habe. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEs tut uns sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Red and medium brownMy hair did not turn a dark chocolate brown. Its a medium brown with red. I did not want red. I wanted a violet undertone. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Sarah, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color was good, gray coverage was awfulI spent an hour meticulously ensuring every hair I have was covered with dye. I followed the instructions to a T and was really sad to see most of my grays weren’t covered. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAdrienne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application even after carefully following instructions. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nicht zufrieden mit der FarbeLeider fand ich die Anwendung und das Ergebnis nicht zufrieden stellend. Daher möchte ich mein Abo kündigen und werde wieder zum Friseur gehen. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKerstin -Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Coloration enttäuscht waren. Unsere eSalon Color Happiness Garantie stehen wir immer voll hinter, und wir werden mit Ihnen zusammenarbeiten, um Ihre Haarfarbziele zu erreichen. Bitte achten Sie in Kürze auf eine E Mail von uns mit den nächsten Schritten! Wir wissen Ihr Feedback wirklich sehr zu schätzen. |