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Color Set
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67 686 Avis clients vérifiés |
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Trier selon : |
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ColourI went for ash blonde and expected it be be blonder, more brown??? I went by the book, can you send me your colour chart again so I can chose a different shade 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleSecond time not what I wanted. Color is pink in areas, and bright red in others. Very disappointed. Never buying again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Christine, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not the colour I expectedI was very disappointed with the outcome of my hair dye. I had followed instructions when picking my colour to become light/ash blonde. It coloured any blonde I did have and my whole hair is now brown. Still struggling trying to get used to the shock 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTanya - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedThe colourist has made the roots colour and ends colour two different colours my roots are more natural ginger brown and my ends have patchy vibrant red throughout it. I have noted this on my previous order that both the roots and ends colour would need to be the same and coloured my hair today to see my long hair patchy throughout. Very disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChanelle -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Entspricht nicht meiner VorstellungIch wollte ein schönes Kupfer, stattdessen ist es kackbraun geworden. Und dann hat man hier plötzlich ein Abo abgeschlossen ohne davon zu wissen. Nie wieder! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDagmar - Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbanwendung enttäuscht waren. Unsere eSalon Color Happiness Garantie steht für uns an erster Stelle, und wir werden gemeinsam mit Ihnen daran arbeiten, Ihre Haarfarbziele zu erreichen. Bitte halten Sie Ausschau nach einer E Mail von uns mit den nächsten Schritten. Wir schätzen Ihr Feedback sehr. |
Purple?My colour set was supposed to be dark brown (red copper). Not at all delighted to have followed instructions, and end up with magenta roots wherever I had grey, and then no evident colour on the rest of my hair. The top of my hair has ridiculous purple streaks that abruptly stop, and then my regular colour starts. Thankful I ordered a demi permanent bc it's really bad. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Definitely not in the blonde familyI ordered a dark blonde and this turned out into a very dark brown color. I couldn't be not disappointed and not I'm stuck with a super dark color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - We truly appreciate your feedback! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too lightWas hoping for a darker color. Somewhat depressing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Tammy, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not cover all grayDidn’t do a great job covering the gray hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEmily - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great hair color the toner ruined my hairI have never had a disappointment with my hair color. The toner I got with my last order changed my hair color to a awful red. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTeresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |