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Color Set
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67 686 Avis clients vérifiés |
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Leider bin ich nicht zufriedenBin nicht zufrieden 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Not good!My hair is bright red just at the ends. Not sure what happened as this never occurred before! I been using this product for several years. It actually happened again but it much worse now! I have not heard from you. I had updated my email address today. Sorry about that. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Nothing like the colour requested!Followed the instructions step by step and sent in a photo and description of my desired colour which was an auburn. I specifically said I do not want it red. So now my hair is very dull looking and red - like someone has coloured it with a crayon. I didn’t even take up the offer of a free replacement it’s that bad! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCharlotte H. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Not sure why, but color was differentI have been using the same color set for more than 2 years, so I do know what my tone looks like after I retouch it every 6 weeks. However, this time I am not sure why the color is different, darker but it didnt cover grays the same way either! So odd! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Melissa, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
HaarfarbeLeider habe ich eine allergische Reaktion von ihrer Haarfarbe bekommen. Ich dachte ihre Farben wären besser als die in der Drogerie gewesen, aber leider doch nicht. Ich möchte in Zukunft nichts mehr bei Ihnen bestellen. Tut mir leid, liebe Grüße aus Ulm, Ungaro Anna Pia 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHallo, Es tut uns leid zu hören, dass Sie nach der Verwendung unserer Produkte eine allergische Reaktion hatten. Ich melde mich bei Ihnen per Email und Ihnen die weiteren Schritte mitteilen. |
UnhappyMy greys did not cover were back within a week and it was way darker than I was expecting looked too black 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNatalie B. - Thank you for your feedback! We're so sorry to hear that your hair colour was darker than expected and didn't cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Cobertura de canasEl último pedido que hice pensé que finalmente cubriría mis canas; después de meses cambiando y cambiando los tonos con la colorista y solo una vez cubrió mis canas. Esta vez quedaron igual a como las tenía y la verdad ya me cansé de pagar por un producto que no sirve para lo que yo necesito. Decepcionada totalmente de la calidad que en un principio era. Por supuesto no seguiré comprando porque ha sido una pérdida de dinero y tiempo. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWaleska - Lamentamos que no haya quedado satisfecho con el tono grisáceo de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de Satisfacción con el Color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Agradecemos mucho sus comentarios y la oportunidad de solucionarlo! |
Great coverage. Poor hair conditionI’ve used box dye for years and thought I’d try esalon. Since using it my hair is in poor condition. Now my hair is knotty, tangles easily and my curl clumps are no longer fat and juicy. I’ve tried deep conditioning and a protein treatment with minimal results. This dye is the only new product in my routine. The coverage is amazing and, although darker than I expected, the colour is great. Such a shame 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHazel S. - Thank you for reaching out to us! We are so sorry to hear your hair is damaged after colouring. Our customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Won't Order AgainI love this company's hair color. It colors evenly and is easy to use. But as for there customer service is horrible. I can't get a simple question answered! Time to find another user friendly company that doesn't make you jump through hoops just to get simple question answered. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Toni, We’re truly sorry that our customer service did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and eSalon experience each and every day. We hope to continue helping you find hair perfection! |
PoorI was sent black like I asked for but once I had put the colour on my roots went ginger not the black it says I've had to go to a salon to have this corrected though I was cutting the cost using salon but I've now had to pay out for this to be corrected at a salon 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKim C. - Thank you for sharing your feedback with us. We are so sorry to hear that your hair colour came out brassy on your roots, and we want to make things right. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. |