|
Color Set
|
67 686 Avis clients vérifiés |
|
Trier selon : |
|
Damaged my hairWhen my first box arrived it was missing items and, most importantly, instructions. I followed a friend’s esalon instructions, which didn’t mention that you shouldn’t overlap with previously colored hair. I had a chunk of hair professionally bleached over a year ago, Feb 2024, and my hair was still very healthy, no breaking. However, since using the box and applying to the bleached section of hair, it’s become dry and brittle. I didn’t know there were instructions online as they are near impossible to find. So maybe it’s not entirely on esalon, but the lack of instructions and missing half of my box did not help. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHello Taylor, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
schlechtes ErgebnisErgebnis nach Färbung: Haare schwarz statt hellbraun 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAnnika S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
confused with optionsGreetings I was befuddled to receive 2 different colors in the box (remember I am a layman not a salon worker) The first was for the roots which matched my natural color-which i havn't been since I was in high school, Im 51; then, there was a more coppery tone to wash thru the length of hair. In the esalon defense a color chart was supplied to recognize the difference but why would I use two different colors? Anyway I used the 1st color, my more natural root color and brought that thru my hair which is a lovely tone however not the color I was hoping for. Maybe too complicated for my skill level....u asked 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsErin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not a fanThis was an adjusted color for me after working this my colorist. This color was to match my color and it doesn't match and my greys were not colored at all along my face. Very disappointed and won't be returning as a customer. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GreyDoesn't touch grey 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsNannett - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Stil not rightToo dark and not golden medium brown 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsNeysa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CalidadHola. Siento decir que el color no me cubrió las canas.Tuve que comprarme otro tinte. Me gustaría que me devolvieran el dinero. Ya he querido cancelar el plan,pero no he podido y me siguen cobrando. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHola, Irot: Sentimos que el color no haya cubierto tus canas. Revisa tus emails, te acabamos de escribir para poder ayduarte. |
The color is beautiful but just last 2 weeksI Love the color but after 2 week my white hair star showing again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMaria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair turned orange.I don’t know what happened. The first bottle that they had sent me foamed up purple. I’ve never had a hair color turned that color. My hair turned orange. I have very dark hair, so it was just my roots. But I look like a freak. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsBeth - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Tolle ProdukteSehr schöne Farben, kommt immer pünktlich an.Gerne mal wieder 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAndrea P. - Vielen Dank für Ihr Feedback. Wir freuen uns sehr darüber, dass Sie Ihre personalisierte Farbe lieben. Nichts macht uns glücklicher, als zu hören, dass wir Ihre Wunschfarbe erstellen konnten. Nochmals vielen Dank, dass Sie Ihre Zufriedenheit mit uns geteilt haben. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, Sollten Sie noch weitere Fragen oder ein anderes Anliegen haben, stehen wir Ihnen selbstverständlich zur Verfügung. |