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Color Set
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67 669 Avis clients vérifiés |
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Colour not rightI want to cancel but don’t know how 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLynda - Thank you for reaching out! Please keep your eyes out for an email from us shortly. |
Just not for me I thinkAt the start loved this concept and the product but it doesn’t cover my greys for long, coverage not so good long term. So wanted for this product to be right…. Maybe I’m not ordering correctly 🤷♀️ but love the classic shampoo and condition that comes with the colour box. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Paula! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Color didn’t do anything.Not sure why but the color didn’t change my hair color or even tone it at all. Looks exactly the same. I was hoping I would like it, not sure what is going on. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Kim, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Faded awayThe color faded away so quickly, although it was supposed to be permanent. It was also very difficult to get the color out of my hair. 2 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Fatema, We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
DisappointedVery unhappy with the colour, I wanted to get rid of my unwanted gold brassy hair and this was even worse than my previous colour, it was everything I never asked for and now I’m left with feeling and looking awful, I may have to go to the salon to get this sorted so will cost me more than I thought 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Amanda! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you. |
Don’t do it!Wish I could give a zero star. Attempted coloring my hair with this, didn’t even get half of my head covered before I got in the shower as fast as I could to get all of it off me. Smell was so strong that when it got anywhere near my face it sent a shock through my nose to my whole body and then a burn sensation. The burning is less intense but still in my nose, it made my head itchy and gave me a headache as well. DO NOT DO IT! 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Meine Farbänderung wurde nicht berücksichtigt.. trotz Nachricht und Fotos wurde die Änderung nicht berücksichtigt und die Farbe davor wurde zugeschickt. Dazu habe ich noch etwas extra bezahlt damit es schneller ankommt. Dann das.. jetzt hänge ich schon 16 min insgesamt in der Warteschleife prima… 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Did not cover my gray hairDid not cover my gray hair 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLilian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour not as asvertisedTurned my hair pink 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Donna! We are sorry to hear your color turned our pink. Please check your emails, we got back to you to help you further. |
Wasted my moneyIt did not color my gray and barely colored the rest. Very unhappy. Will not recommend or purchase again. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPamela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |