|
Color Set
|
67 669 Avis clients vérifiés |
|
Trier selon : |
|
Not satisfied with productColor was way too light, so had an orangish hue to my roots, and my gray wasn't covered, especially in hairline. Not happy with this purchase 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHello Michelle, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nicht gutFarbe wurde von Ihnen geändert und ist sehr dunkel. Steht mir nicht. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSilke R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Stop trying to charge meStop trying to charge me I have canceled 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsJennifer - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. We can confirm you had a second account that had an active Color Plan, but not to worry, we have turned that Plan off so no future orders will be shipped out. Please let us know if there is anything else we can do to help! |
Did not cover Greys or lightenThis tone was not remotely a level 6-7. My hair is maybe a level 3 after colouring. It did not cover any of my greys at all. I also got hot roots. My roots seemed to be the only thing that processed and they had more brass than violet. All in all very disappointed in this ton on my virgin hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHello Danielle, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyit doesn't give a rich and nice color. I need a more bright color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHello Svetlana, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Farbe gefällt mir gar nichtFarbe gefällt mir gar nicht. Möchte ich nicht mehr haben 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsNicole M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Did not cover greysI hated my color- it was uneven and did not cover my greys at all.will not buy again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHello Heather, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too dark.I thought it made my hair look too dark. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHello Jackie, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I love the colorLove the color and grey coverage. But I really can't do the mega strong chemical fumes. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHello Michelle, Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
A lot darker than expected.I knew when I put my mixture in it was going to be way darker than expected as it has more of a blue undertone than green, which I asked for because I had a red tone in my hair. But apart from it being darker, it was very easy to apply. Only other thing I would say is that I was told to do a focus on roots, but my roots are a lot darker than my ends. I have a super dark brown and light brown/dark blonde ends. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsKristen O. - Thank you for your feedback. We are so sorry to hear that our colour did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details. |