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Color Set
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67 669 Avis clients vérifiés |
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Won't cover graysI uploaded my most recent picture 1 day after applying the color, and as you can see the color did not covor the grays that I am concerned about. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Madeli, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Your product doesnt work at all.I think it is better to have a dollar tree color hair because the color that you sent me doesnt cover my grays at all , and it only lasted one week . Please dont send me anything else. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It was okCovered white hairs but made my hair very brassy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Janet, We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. (: |
No me llegó el pedidoNunca me llegó el pedido 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsXiomara - ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya trabajó con uno de nuestros expertos en color para resolver su inquietud. ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
MinderwertigKeine ordentliche Kontaktmöglichkeit Minderwertige Ware. Die Rote Farbe war rosa. Waren Lieferung trotz Storno 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLuise S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
It does not cover grey well and the colour has changed to carrotThe colour set does not cover my grey hair around the temple area and my forehead. The colour also has changed and it looks more like a carrot colour. I have taken the colourist's advise and applied the colour according to the instructions. I am dissatisfied and I believe that the product does not represent a value for money. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Marzena! We are sorry to hear your color hasn't covered your greys. Please check your emails, we got back to you to help you further. |
washes off quicklyThe color is good, but it quickly loses its color after washing the hair. I am asking the administrator, look at my e-mail, my card was charged without my knowledge, I did not place an order. Why can't anyone contact me for 2 days? What is the reason? I want to cancel the order and get a refund. Thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Liubos! We are sorry to hear your color washed out. Please check your emails, we got back to you. |
Too darkColor was nice just a little too dark for my liking. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
custom colour setSadly no sign of any violet and quite a dull dark matt finish 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Tamar! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Very bright rootsI adjusted my color to a more vibrant strawberry blond, however should have received a low light for ends along with this change as roots were to severe with rest of hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDenise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |