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Color Set
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67 798 Avis clients vérifiés |
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I love the colorLove the color and grey coverage. But I really can't do the mega strong chemical fumes. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Michelle, Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
A lot darker than expected.I knew when I put my mixture in it was going to be way darker than expected as it has more of a blue undertone than green, which I asked for because I had a red tone in my hair. But apart from it being darker, it was very easy to apply. Only other thing I would say is that I was told to do a focus on roots, but my roots are a lot darker than my ends. I have a super dark brown and light brown/dark blonde ends. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristen O. - Thank you for your feedback. We are so sorry to hear that our colour did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details. |
colour not as expectedcolour was much darker than i expected, now i coloured second time with lighter colour however still not a great result - also the hair becomes very dry after using the products 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarian C. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with your hair colour. Upon reviewing your profile, we see that one of our Team Members already assisted you by email. Please let us know if there is anything else we can do to help! |
No funcionaNo funciona No me envíen más el producto por favor No me cobren más el producto No sirve 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSanta - ¡Gracias por comunicarse con nosotros aquí en eSalon! Lamentamos mucho que nuestro color no cumpliera con sus expectativas. Nuestra Garantía de Felicidad del Color es algo que nos tomamos en serio. Queremos trabajar contigo para encontrar una solución y que tu cabello luzca lo mejor posible. Esté atento a recibir un correo electrónico nuestro en breve. ¡Nos comunicaremos con usted para corregir esto! |
Keine schöne Farbe und HautunverträglichkeitFarbe ist nicht optimal.Ausschlag auf der Kopfhaut bekommen. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMonika R. - Vielen Dank für Ihr Feedback. Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Ihre Zufriedenheit steht für uns an erster Stelle. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
the color was not maching to my already dyed colorit was easy to apply but totally differnt color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFaiqa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Custom colorNot enough product Very watery Developer seal broken 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDenise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Still see grayDisappointed. Tried the product 3x. Doesn't cover my gray like store bought less expensive color sets. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCharlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Don’t sent me anymoreI don’t like it please stop sending and charge me. Ok 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEdita - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It used to work nicely but then it stopped covering IIt used to work nicely but then the last year or so it stopped covering my roots. It just doesn't work anymore. I went to the website and requested a change to the color so that it actually works, if possible. I kept getting sent the same formula without Any change. Im hoping I get my money refunded. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Gisel, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |