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Color Set
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67 669 Avis clients vérifiés |
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Didn't cover grey rootsI had to use the root color twice (2 rounds x 10 minutes) because it did not cover the greys. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRaeann - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Excellent Customer Service!Had to cancel my next order & subscription due to unexpected allergic reaction to haircolor. I do have a sensitive scalp but thought this product would be ok. Called customer service & the CSR was extremely helpful & caring. Everything canceled w/o a fuss or hassle. I am disappointed as the products are extremely well crafted & my actual hair turned out very well. I wish all companies treated you w/ the same professional courtesy & respect. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
El color personalizado para mi cabello fue negativoEl tinte personalizado no tuve el resultado deseado, sólo las raíces cogio el tinte , el resto del cabello no me cogio el tinte 😔 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Yimabel: Sentimos que tu color no haya quedado como esperabas. Por favor, revisa tus emails, te acabamos de escribir. |
I asked for dark blond and it’s dark brown. My existing hair colorNo one even knew I dyed my hair. 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJustine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColourThe colour was really nice but there wasn't enough for my hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Lisa! We are sorry to hear your color wasn't enough. Please check your emails, we just got back to you to help you further. |
Quiet disappointedI ordered soft black/blue followed instructions and left product on for time specified but cant see any blue tones atall in the hair… and i was worried it was going to look to blue from the colour of the mixture in the bottle. it’s covered the greys though. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonna A. - Thank you for your feedback! We're so sorry to hear that your colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. |
DurchschnittlichLeider ist die Grauabdeckung der Farbe ungenügend. Ich habe mittelbraunes Haar mit grauen Strähnchen am Vorderkopf und Schläfen. Meine grauen Haare nehmen den braunen Farbton nicht an und schimmern nach dem Färben hellgold, was sie noch mehr hervorhebt. Sehr schade, ich hatte gehofft hier auf Grund der vielen positiven Rezesionen fündig geworden zu sein. Immerhin ist die Farbe gut verträglich und war einen Versuch wert. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLydia B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
No cumplio mis expectativaLo siento no estoy contenta con la preparación. No me cubrio las canas. Y conste fui a un salon a aplicarme el color.. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Grisel: Sentimos que el color no haya cubierto tus canas. Revisa tus emails, te acabamos de escribir para poder ayudarte. |
SadI had high hopes but my hair looked so dull and drab after my permanent color. It looked better prior. I will not be continuing. It looked nothing like what I picked which wasn't far from my natural color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRenee- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thank you again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t cover gray at allColor is fine but really disappointed on the lack of gray coverage. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarlene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |