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Color Set
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67 669 Avis clients vérifiés |
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Not colour requestedI requested to go lighter for summer but no change to colour that arrived. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Amanda! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
HOT roots, and not in a good wayNever have I ever encountered a color that turned my hair orange until this.. if you’re covering grey BEWARE. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair turned out brown instead of blonde...it was a disasterMy hair turned out brown instead of blonde...a real disaster 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Marian! We are so sorry to hear that your color turned out different from expected. Please check your emails, we have contacted you to help you further. |
Order wrongI'm considering ordering my monthly hair dye from elsewhere. My intentions were to be receiving a bright vibrant Red. I've been lightening my hair for a couple months now from black. So now its mostly grey. So that when this order got to me, I could dye it Red. I went to the color change tab, wrote specifically what I wanted. I just got an email stating that my (light brown/copper) 'color change' had been shipped yesterday? Umm, what happened to shipping what I WANTED? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsApril - Thanks for reaching out! We're so sorry to hear the color we are sending you is not what you are wanting. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not medium blondeI got medium blonde and put it on my light blonde bleached hair and it made my hair brown! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMicaela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Graue Haare nach 2 WochenLeider habe ich bereits nach 2 Wochen schon wieder einen ordentlichen grauen Ansatz, mit den bisherigen Farben von DM kam ich ca 5 Wochen aus :/ 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMeike H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Need to cancelI can't seem to cancel. Please, Just retired. I am broke 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda - Thank you for reaching out! There are a lot of options for you with eSalon. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Turned orangeFollowed all instructions and hair ended up turning orange so I ended up buying a cool toner to fix it. Very dissatisfied. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTina - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Naja...Leider hat mich weder der Farbton noch die Abdeckung wirklich überzeugt. Leider war die komplette Grau Abdeckung ein Fehlschlag, sehr schade... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBarbara P.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
No hubo cambioHola mi experiencia no fue satisfactoria. Real mente no hubo ningún cambio de color. Estaba realmente emocionada por mi compra pero no valió la pena quise aclarar un poco más mi cabello y no funcionó. Decepción total. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Mireya: Sentimos que tu color no haya funcionado. Tu colorista revisará tu color, para darte una solución. Por favor, revisa tus emails. |