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Color Set
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67 669 Avis clients vérifiés |
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Demi is not DemiThe color sent to me was actually permanent. I specifically chose demi to use on virgin hair so that it wasn't permanent. I only purchased a few times and after using this for the last time about 7 months ago, I STILL have the stubborn color in my hair. When I finally scheduled an appointment with a colorist in a salon she told me that there was no way the color I used was demi permanent. I am extremely disappointed and definitely will not be back or recommend using eSalon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the color I hoped forMuch more brown than red, hoped for a darker red. Also formula fried my ends badly 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color not as advertisedThis isn't for me. It is not what I want 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDolly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not come out copperIt's almost purple red. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLillian - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorAt first I was skeptical to order. My first coloring didn't come out good at all. Color didn't stay on we'll. And only last less than 3 weeks. After 2 wash gray was showing. And I just got another order today. Which I didn't want. I only ordered one time try. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKetsaline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy to useColor for hair great but it didnt cover my roots. Disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRegina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happyNot even close. I expected much lighter. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not happyFollowed instructions to a T, went darker and redder than my natural and no change at all with the dye. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKendra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bin mit Farbe nicht zufriedenMit dem Farbergebniss bin ich nicht zu finden es ist zu dunkel und meine Haare sind grau , ich müsste sie jetzt Blondieren was Haare sehr kaputt macht ….. und das hebt leider auch die gute Pflege die bei lag nicht auf ….. eine Wider gutmachen oder neue Möglichkeiten bot man mir auch nicht an …… es ist auch schwierig in Kontakt zutreten so kann ich es leider nicht weiter empfehlen , Nur Pflege und Zubehör kann ich weiter empfehlen das ist echt gut 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandy K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
DisappointingFollowed the instructions and it still didn't cover my greys. I think I will go back to my shop bought dyes they do a better job 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Danielle! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further. |