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Color Set
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67 669 Avis clients vérifiés |
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It did nothing and when I emailed support, she was super rude.The color did nothing. I wrote in my account that I do highlights and I got color for just my roots. The color did not even change my hair. When I contacted support, they were defensive and super rude and unhelpful so I am canceling my account. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsG Karman - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
No gray coveredThe color was darker then I expected, did not cover grays at all over all was not a good impression I hope the next corrected color is better or I will have to try a different company, this is the reason I left before, but decided to give it a second chance , due to im fighting a terminal illness, and I appreciate the convenience, but the product was sub par 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Tolle FarbeLeider ist die Flasche für die Ansatzfärbung viel zu viel gewesen. Die Hälfte der Menge hätte locker ausgereicht. Habe daher mit der Ansatzfarbe das gesamte Haar gefärbt um die restliche Farbe nicht zu verschwenden, bzw. nicht entsorgen zu müssen. Die Farbe selber ist super, tropft nicht und deckt super ab. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela V. - Vielen Dank für Ihr Feedback. Wir freuen uns sehr darüber, dass Sie Ihre personalisierte Farbe lieben. Nichts macht uns glücklicher, als zu hören, dass wir Ihre Wunschfarbe erstellen konnten. Nochmals vielen Dank, dass Sie Ihre Zufriedenheit mit uns geteilt haben. Die Menge an Farbstoff, die wir in einer Flasche bereitstellen, entspricht etwa 1 ½ eine Drogemarktfarbe. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Why change great?!I love my hair color from e-salon and have used it for a number of years. I also loved the shampoo and rinse that was included. On my recent order, there was a different shampoo and rinse that smelled like medicine. Definitely not an improvement! Hoping a change back to the old shampoo and rinse will bring back the great product I am used to! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPaula - Thank you for reaching out! We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color very thickI usually have no problems with color but this last bottle was extremely thick and would not even come out the bottle , I made the home bigger in the bottle and still just too thick! Basically wastes almost a whole bottle of color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover greyI was surprised this colour did not cover my grey hair as it has such good reviews 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi TIna! We are so sorry to hear that your color hasn't covered your greys. Please check your emails, we just got back to you to help you further. |
Too dark, no gold toneI changed my color request to add some gold tone. It’s was just plain dark brown. I don’t see any gold tone. It’s very dark, which is ok, but without a bit of gold tone, it seems too dark 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Disgusto totalEstoy muy desepcionada realmente, el color no era el esperado y voy a pensar qué tal vez no supe poner el color que quería y se me oscureció mucho 😩, lo peor es que no cubrió mis canas sobretodo en el frente y seguí las instrucciones al pie de la letra, la verdad es que quiero llorar al ver mi resultado , NUNCA MÁS !!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Susana! Sentimos que el color no haya sido como esperabas. Te acabamos de escribir por email, para poder ayudarte. |
Gray hairYour product did not cover my gray hair. I was very disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
never received it. but was charged. no way to get a hold of them1st order I never received in many years. But yet I was charged! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGwen - We are so sorry to hear that your recent shipment hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |