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Color Set
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67 658 Avis clients vérifiés |
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Incorrect colorAdjusted the color to more red after the first order, the 2nd order was perfect and this order is more brown which is not what I want, I’m suspecting I got someone’s order since it says Michelle’s color on this email. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAida - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DevoluciónEl tinte no me cubrió la raíz de la cana!! Triste 😢 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Sofía: Sentimos que el tinte no te haya cubierto las canas. Por favor, revisa tus emails, te acabamos de escribir para poder ayudarte. |
Did not cover greysI don't have a lot of greys, so I was quite surprised to still see them right after colouring. Disappointing results. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDanielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageDoes not cover gray and fades after a week, two max. I went back to the salon and I am not having the same problem. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMonika - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI was very pleased with my first and second purchase. However, the recent one was a great disappointment. My hair turn orange. I’m thinking about canceling. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAleksandra - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Didn’t cover graysWaste of time and money 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Looked nothing like the reference photo!I used to like e-salon as a way to keep up with my red color without breaking the bank, but the dye kept looking fake red when I repeatedly requested that it look more natural, and each time it would only get worse. I used to love e-salon, I just wish that their custom formulations actually worked as promised. I hope that it's fixed soon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSamantha - We're so sorry to hear that you were disappointed by the results of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pésimo servicioRealicé la compra el 10 de diciembre y a día 25 sigo sin recibir mi tinte. Desde atención al cliente no responden a mi consulta de dónde está mi pedido. Estoy pensando que se trata de una estafa, eso o el peor servicio que he visto en mi vida. De vergüenza 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Beatriz: Sentimos que no hayas recibido tu pedido. Revisaremos tu caso, y nos pondremos en contacto contigo para darte todo tipo de detalles. |
Kein FarbunterschiedNach dem Färben unter Beachtung aller Instruktionen stelle ich leider keinerlei Farbunterschied fest, die Formulierung ist also leider der letzte Müll. Trotzdem 2 Sterne, da die Verpackung und der Inhalt (Menge und Hilfsmittel) sehr süß, hilfreich und zufriedenstellend waren. Zum Beispiel waren 2 Paar Handschuhe enthalten, das war top. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCheyenne L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Don’t bother starting thisSo difficult to stop! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBal - We are so incredibly sorry to hear that your experience was not all it should have been. We take our clients' feedback to heart and continue to improve our services and products each and every day. |