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Color Set
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67 658 Avis clients vérifiés |
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Formula changed???I don’t know if they change the formula but my gray is not covering all the way, this is the second box I’m using having same issue 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHey Olga - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did the formula change?I've been using eSalon for a few years now and only recently started having a problem with the color not lasting more than a week in my hair! This is only with washing with the given shampoo and conditioner 2X one week. I love the color but EXTREMELY disappointed with the results! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Vanessa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Last product was not goodI have been disappointed by the last shipment. The color faded off within 8 days revealing my grey hair. I don't know if the product was defective or the quality has come down. Wondering if I should continue this at all! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Soundaram - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FarbeDie Farbe war mir zu hell , aber das ist nicht das Problem, das kann man bei der nächsten Bestellung ändern. Mein Problem ist das sich die Farbe sehr schnell auswäscht und man schon wieder färben muss, weil es sonst unmöglich aussieht. Ich werde es noch einmal versuchen, sollte es wieder so sein, dann werde ich hier leider nicht weiter bestellen. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsClaudia M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
No Color DifferenceI ordered an intense pearl shade for my brown hair. It’s currently caramel colored from 30V creme lightening in my previous dyes. I wanted a nice deep purple shade and that’s what it looked like in the visual example. The dye itself looked purple, however, it provided no purple shades whatsoever to my hair. I’m extremely disappointed as Iw as excited to have a nice hair dye that wouldn’t fade just by one beach day. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Andrea- We are very grateful for your feedback. Upon reviewing your profile, we see that you have already sumbitted your concerns and one of our Color Experts will begin adjusting your formula when your next order begins to process on August 22nd. If you'd like your order sent sooner than that feel free to let us know! We look forward to continuing working with you. Thanks for choosing eSalon! |
Sub-par grey coverageI used my latest product on Sunday July 3rd, I followed the instructions and today July 5, I see grey. I like the color and I like the packaging but since grey coverage is the reason I color my hair, I can’t see a reason to continue my patronage. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover any gray!!Did not cover any gray!! Need to change the color do not send again NEED refund 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Diana - We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Shampoo und Conditioner Rezeptur ÄnderungDie Rezeptur von Shampoo und Conditioner hat sich geändert. Haare sind strohig, glänzen nicht und nicht weich und geschmeidig wie sonst. Duft der beiden Pflegenittel ist sehr unangenehm. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Sensitive scalpYour products are very good, but my scalp didn’t agree with it. No faults with your products. I have always had problems finding hair products that agree with my scalp. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Antoinette - We’re so sorry to hear that our product did not work for your scalp. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Thanks for giving eSalon a try! |
Repeat order I wasnt aware ofI've used esalon once, the dye was OK, nothing particularly special and the colour faded significantly within a week or so. I use an expensive shampoo and conditioner for preserving colour and a conditioning spray every time I wash my hair too. I've also never experienced such a strong chemical smell from a dye before, the fumes made my eyes water and a small amount went down my nose and into my throat while rinsing my hair. My throat was incredibly sore for about 2 weeks afterwards. But to make it all worse I've just had just shy of £30 taken from my account for a repear order. I must have ticked a box somewhere to say I wanted a repeat order (I'm normally very careful about anything like that), but at £27.95 for a home kit, that amount definitely wasn't obvious when I made my first order of around a tenner. Please can someone respond to the query I've sent in and cancel that transaction ASAP 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Suze! We are sorry for any misunderstanding with your Color Plan. Upon reviewing your case, we can see it's already been resolved on your last phone call. Please let us know if you need anything else. Have a Great day! |