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Color Set
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67 649 Avis clients vérifiés |
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What happened!?I've been using eSalon for over 2 years... loved it still do to a point. My last shipment was a weird one to say the least..I mixed my dye as always... this time it got hot?! Quickly??!! I went to grab my towel (typically what I do) came back (under 2 minutes) it exploded! All over my vanity in bathroom!! I scooped up what I could and placed on my hair needless to say no coloring took place... however it definitely colored my vanity! ! It's ruined... along with my lovely (sarcasm here!) Gray hair for the next 5 weeks.... upset because I've never experienced this with this hair dye or any other I've used before... 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTomara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Not sure I get the hypeStill didn’t cover grays. I don’t have many, probably 5 grays hairs on my hairline. They roughly covered 3 initially and the coverage that was provided lasted less than a week. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color treated hairI really love the hair color, leaves my hair looking and feeling nice. But the reason I only gave it three stars is because my gray hair doesn’t stay covered for very long, the gray starts showing by the third wash 👎.. slowly it starts creeping out with every wash.. Sincerely Mary A. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
El color que pedí no resultó lo que yo esperabaNo me gustó el resultado después de haberme puesto el tinte y es porque no me quedo el color que yo pedí y las canas no las cubrió totalmente estoy muy desepsionada del producto. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - Lamentamos mucho que se sintiera decepcionado por los resultados de su aplicación de color. Nuestra Garantía eSalon Color Happiness es algo que siempre respaldamos, y trabajaremos contigo para alcanzar tus objetivos de color de cabello. ¡Esté atento a un correo electrónico nuestro para sus próximos pasos! Realmente apreciamos sus comentarios. |
Didn’t cover my grays! :(I’m so disappointed! First of all the color is off, too orange & fake looking & secondly after very precise work & time spent covering every strand, my entire frame of my face did not take to the color & all of my grays are still there, it looks terrible. Who knows what the back looks like because I cannot see it. I’m just frustrated & won’t be ordering the product again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The darker colorIt didn’t darken my roots like the previous color I had. It tinted them but I could still see the line of what was grey, but as a light brown. Weird because I had changed to a darker color and the color before hand always did better. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTeresa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Color okDidn’t cover the gray 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRobin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointedI loved the color, and the service but the grey coverage was super disappointing. Even with a stronger formula and longer process time my roots were visibly lighter in sunlight and grey was showing after 2 shampoos. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshlei - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color ReviewThe color was a bit more copper than I would have liked. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlaina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I wanted to match my rootsI joined Esalon to get a professional opinion on matching my roots. I wanted to cover up the orange red blonde balayage that I previously had. I sent in pictures and the beautician messaged me what I would be receiving only! She didn't ask me more about what color I wanted, didn't send me pictures of the color I would be receiving. When I got the box I opened it and it was very nicely packaged so I went ahead and used the color. To my horror the dark brown made my hair black it did not match my roots and I did not color my roots because I wanted to see how big of a difference the color was. The color had to be three shades darker than my original hair color. There is no way I can bleach my hair to remove the hideous color, it'll be over processed and fall out. I have to live with this horrible color until it fades. I messaged the e salon team and told them what happened and I sent in pictures and the only thing they could say was We will credit your account. Do they honestly think I will use them ever again! I have more luck going to Sally's beauty supply store picking up my own color and doing my hair that way. Save your money and do it yourself at Sally's. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrianna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |