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Color Set
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67 649 Avis clients vérifiés |
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Never receivedNever received 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDenine - Thank you for your feedback. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
nice productdid not colour greys, will give it another go 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFabienne - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
It’s brownI have been confused about why the root color is brown and the strand color is red when I wanted red hair. I worked with it a few times trying to do it their way but always ended up blotchy. This time while I was coloring my roots I decided to pull the remaining through my hair to freshen up my color. My hair is brown. I don’t want brown hair. I think this is too complicated for me and just not the right fit. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAddie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ammonia is too strongAmmonia si too strong. I'm not interested to buy again any of your product. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVirginia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grays still thereI have changed my color and followed instructions and my grays are still there. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDeborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Way to darkMy color is to dark. It has to much brown in it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I was trying to color my hair not keep it the sameI've already bleached my own hair I just was looking for a new dye but it's just my bleached color now 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsThuy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. |
TOO STRONG FOR MY HAIRI color often, and baby my hair with masks, leave in conditioners and UVA products. This was way to strong for me even in just the teeny time allowed for ends. Now the ends are fried. I want to cancel any further shipments. Thanks anyways. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKT - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Product never arrivedI’ve been asked to review a product that never arrived 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
disappointedsomething about this bottle and the color that wont cover my gray roots. I always keep alittle for just in case and no matter what this batch just wont. I have tried to cover my roots several times but no coverage. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |