|
Color Set
|
67 649 Avis clients vérifiés |
|
Trier selon : |
|
Still never receivedPaid 5 dollars extra,never got hair color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsKeith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No changeMy hair looks exactly the same. Perhaps my hair is too dark, and there was no bleach or strong lightener. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsKirsten - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Why do I have two blacksI have not been satisfied with the selection of colors chosen for me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsTammy - We truly appreciate your feedback! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! |
Jelly?Don’t know what happened to this order but the consistency was like jelly from a jar. Not sure what happened. I have been a customer for a few years now and this is the first time this has ever happened 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMaureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Este pedido nunca me llegó.El último pedido no me llegó 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsRosa - ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. Háganos saber si hay algo más que podamos hacer para ayudarlo. |
it colorwanted my hair to have a bright color and it just made it darker 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSarina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Be CarefulI recently had an awful and scary moment with this hair dye while touching up my roots. This product not only heat up so that it was very warm by the time that I was on the tail end of my root touch up, but it exploded while I was waiting for my hair dye to set, and my scalp got burnt in the process. Not only did the product not dye my roots, but it lifted my natural hair color and left me with an irritated scalp and horrible hot roots. When I called customer service and spoke to two different women, they each refused to acknowledge that their product was faulty and didn't seem interested in seeing the pictures I have; they didn't even acknowledge that I had mentioned pictures. They kept repeating that they'd never heard of such a thing and wondered if I'd had an allergic reaction. The product exploded for heaven's sake! They never even offered a refund, just a new mixture that was "more gentle and darker, to fix my hot roots." So I am now left with hot roots and a mixture that is not my normal hair color, and I'm supposed to navigate and fix this situation on my own? This is completely outrageous. After leaving customer feedback, I never heard anything back. I would never use this dye again or recommend anyone else use it. It works okay, nothing special, but you will be on your own if you have a real issue. This company does not stand behind its product. Shame on them 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsCasey - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnzufriedenSehr enttäuscht: Farbe deckt mein grau nicht ab, Farbe wäscht sich aus —— wahrscheinlich eine atönung erhalten… 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAnnette L.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
They never really got the colour rightDespite multiple comments and changes, they could never get the colour right. The first box was good, everything else was very bland and flat. Trying to cancel now as I had more success with box colours. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsKaila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nicht das gewünschte FarbergebnisWollte ein Kupfergold, geworden ist es ein Mahagonirot... Keine Spur von Gold drin. Die zwei Sterne sind für den Preis (erste Lieferung) und die Haare glänzen schön... Ansonsten stimmt das Farbergebnis nicht mal annähernd mit der ausgesuchten Haarfarbe lt. Vorschaubild überein. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsOlga F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |