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Color Set
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67 649 Avis clients vérifiés |
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Still looking for my colorI have really liked the product and I feel like it covers my gray hairs well but I’m still looking for the right color. They have changed it up for me a couple times but it still isn’t right. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Absolutely zero grey coverageMy last try with esalon. I have white hair coming through at my temples and they are hard to cover. I get some coverage most of the time but fades quickly. I asked for better coverage for the white/ grey hair and this time it literally did not even work. I guess back to the salon for help. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsApril - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Es war okay, hab mir aber mehr davon versprochen.Leider mochte ich die Textur der frisch gefärbten Haare nicht, sie fühlen sich strohig an. Und das ergebnis ist mir zu dunkel und rotstichig. Ich werde es nicht nochmal ausprobieren. Schade! 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatharina - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not what it used to beI love the color, but... color fades faster than it used to & product does not give hair the shine it used to. Please go back to the original eSalon product it was amazing. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSamira- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
You are better off buying a box from the store!It does not cover grey hair, my roots are way lighter than the rest of my hair, and the color is not what I expected. eSalon said that there would be a hint of violet, but it's more like burgundy. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color updatedColor updated to have more gray coverage and it’s a totally different color. Made roots practically orange. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelsey- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Too redI wasn't too keen on the colour ,so I wouldn't use it again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not likePlease cancel further orders 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDenise- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color did not cover my greysI applied the color but it seems like it offered less coverage. The greys are still visible and soon roots also start showing up. Last time I applied I got itchy scalp and dandruff du to harsh chemicals 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMohu - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Completely wrong colour, wouldn’t wash outThe box and presentation was great, was really impressed and excited to get started. The dye smelt a little fishy but was easy to apply. Once the timer went off I spent over an hour trying to rinse out the colour, it was impossible. The water still wouldn’t run clear and I gave up before I broke my neck holding it under any longer. When I dried my hair I realised the colour was so unnatural and like a bright purple/red! I asked for brown/auburn. I’ve honestly had better results from a drugstore brand. I was so so disappointed :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCatriona B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |