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Color Set
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67 642 Avis clients vérifiés |
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not best gray coveragethe reason I am giving only 3 stars is because i was not completely satisfy with the gray coverage and also I want to go lighter since i started with a bleach light color and the first color I used make it really dark. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRocio- We’re sorry to hear that your hair color is not covering greys as expected and darker than requested. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Colour not as arrangedthe colour didn't do anything against the red tone, it just made my hair overall darker. It was supposed to give it a cooler nuance but there is still a strong red tone. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIsidora M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible shade of brown that looks hideous with my skintoneI requested a medium bling and sent two photos. The color that arrived was called dark blonde but was truly a mousy Orange 🍊 brown that doesn’t match my ski tone in any way. This product is not anywhere near the product advertised. I feel conned and ugly with this color. I’ve now spent another $40 to get a better product to remove this color. Even the toner as a bust. I bought this for upcoming interview and now I look like cheap, tacky middle-aged woman. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
HorribleTheir customer color is not really custom made. I requested so many times that color choice I picked from given colors first time i placed order is not able to cover my grays. Even after I mentioned this to customer rep. they have not updated my color. Totally disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not enoughI love the packaging & color but I’d say my hair length is about 18” & there was not enough to get all of my ends. I’ve been dying my own hair at home for 6 years now so it’s not that I don’t know how to ration the product onto the hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAimee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Meh , not impressed.I have very fine hair that tends to be on the dry side when processed. I wish this was moisturizing and nourishing to the hair. It also fades pretty quickly, by week two I saw I was losing some coverage. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrit- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible productsRun, terrible gray coverage...Even when they changed my color concotion it still had no gray coverage...hair ends up dry and damaged and oily at the roots. Do not order this crap 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrittany- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour was offI was definitely not happy with my colour. It didn’t match my Colour at all making my hair look Orange. I am not satisfied that colour this experience and the price i paid. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRenee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Waited 11days!I ordered my color 11 days ago and they said I can expect it in 5 working days. Still waiting. The only response from the helpline is they are sorry. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracey- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poca cobertura de canasEn 2 semanas ya asoman las canas. Esto suele pasar con los tintes comer iales de supermercado, pero valen 5€. Este vale 20 y pasa lo mismo. Lo he utilizado 3 veces y no acabo contenta con el resultado. El color es bonito, pero poco duradero 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Ana: Gracias por escribirnos. Sentimos que la cobertura de canas no haya sido como esperabas. Revisaremos tu fórmula y te daremos una solución. Por favor revisa tus emails, te acabamos de escribir. |