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Color Set
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67 642 Avis clients vérifiés |
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Color is Ok but Terrible ExperienceAlso send them feedback in more details. The color is fine, the smell is awful, and the amount of hair that shed in the shower freaked me out on new levels. I already canceled my plan, will not use this again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsOdelia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very Disappointed....I sent in careful instructions and several photos of my hair to the colorist only to get a color that turned my hair bright red/orange after I specifically said that I did not want ANY red to my hair color. I was offered a new color free of charge but that color formula appears to be hardly changed and I will not put any more colors on my hair that will further turn it red. I am very disappointed as I had high hopes for this. I have done better with box color from the drugstore in the past. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJaclyn- We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Nothing spectacularThe hair coloring product is OK. I really don’t find it any better than a boxed hair color from a drug store that is less than half the price. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPam- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Colorthe oder is very strong. Couldn't hardly breath. The color is darker then expected. And had a bit of scalp irration. Had to add 2 pks of sweet and low to the formula. But other then that. The color did cover up my grays really good. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBouakao- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
What went wrong?The first time I tried this it turned out great, this time not so much. My hair turned gold ... what!!! I left the color on for 20minutes as it said to do. So now I'm not sure if I want to try again 😔 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary Ellen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Will not use again.I used my order during COVID. It did not cover my gray well and after a few days it was turning orange fast. I called and they said that you need to use it within 6 months (it was 8 months). And nothing more. No offer to help with my hair. No offer to discount a new order. I was not told nor saw an "expiration date" on the product. Will not use again. Glad my salon opened again. A drugstore product would have been better than this product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCynthia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Farbe ändernIch hätte gern so ein Blond weiß . Weiß aber nicht ob das auf schwarzem Haar geht. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRenate S. - Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen. Unsere Coloristen haben Ihnen bereits eine E-Mail zukommen lassen und helfen Ihnen gern weiter. |
UghI put this on my daughter because it wouldn't work for me and it turned her previous very beautiful virgin blonde hair ORANGE! I can understand if her hair was brown but her hair is naturally blonde and it turned out a very bad color! Disappointed to say the least. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmber- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorThis was my 2nd time applying the color. The first one was ok, but this time it gave my hair a reddish tint. I'm not happy with it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMona- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Grays showing alreadyAfter the first wash, the color on my grays was coming out, a few more washes it's only gotten worse. Box dye from the drug store did a better job on my grays than the specially formulated for me color. I am not happy with the result for the cost. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |