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Color Set
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67 642 Avis clients vérifiés |
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2 washesTo washes and my grays are showing again will not ever do again... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoelle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not enough pigmentI've used the color twice, regrowth coverage was not adequate. Overall color was good and color lasted. But, still disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGloria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Delivery never on timeHi I really wanted to continue buying this product but it either does not show up or when it does it is way too late even though I choose a short repeat time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMartha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Overcharging /Customer Service unpofessionalMy subscription is $27.15 each shipment and I was charged $50 and my name paid it. After numerous email they have no decency to respond to email and insist that they did not get the $50 payment when it was taken from my account. WATCH OUT PEOPLE ! Taking my business somewhere else. Stephanie is no help. Rude and not fit for customer service. I do not recommend this business. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsZoila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair turned orangeI've used this same color for a long time now but this last time, the base of my hair turned orange while the edge half of my hair was dark dark brown. It did nothing for my greys. It was hideous and took 3 more coloring (store bought) to finally fix it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Way too dark colorWhile this is easy to use, the color they sent me was just way too dark and now I will just have to wait a year or more to grow it all out. And it really didn’t last as long as the wella color I had been using. About three weeks for salon vs six weeks for wella. No thanks esalon 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJeanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great presentation but disappointedWas excited to try product again after not using for several years. Unfortunately after following the instructions to the "T" I did not get the gray coverage I was hoping for.... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTina- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Didn't have enough colorDid not have enough color for my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmber- We’re so sorry to hear that you were short on color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wanted copper got dirtThis color is noooooooowhere near the color I selected! It made my hair a muddy ugly blonde ish color with no copper in sight, I want to cry! It also made my hair frizzy and disgusting 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TURNED MY HAIR PITCH BLACK - MY HAIR IS RUINED!!!!!!!MY hair was medium brown maybe a bit lighter. I answered the questions stating I wanted to be lighter with golden tones. My kit arrived and I used it last night I didn't even leave it on the entire time. The total kit was on for 11 minutes - MY HAIR IS SO BLACK - PITCH BLACK. it is now Sunday and I have to find someone who can fix it. This is going to damage my hair, cost a crap load of money to fix. BEWARE 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDenise- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |