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Color Set
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67 642 Avis clients vérifiés |
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ColorEl color no me complacio del todo pues lo hubiera deseado mas clarito o con destellos dorados... Veremos como va cuando me lo siga lavando. Por lo demas el metodo es claro y completo. A ver cuanto dura sin que salgan las raices y canas. Gracisas! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Teresa: Gracias por escribirnos. Sentimos que el color no haya resultado como esperabas. Estaremos felices de poder revisar tu fórmula y darte una solución. Por favor, revisa tus emails te acabamos de escribir. |
it went from 5 to 1 starFirst time needed an adjustment, second time was perfect cover for my gray third time it didn’t cover anything. I was so disappointed with the whole thing. As you all know coloring takes a big chunk out of your day. I had to buy some root color in a can. I emailed and never received an answer. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My mistake, I asked for a darker shade but it's too dark and too red., I asked for a darker shade but it's too dark and too red. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPhyllis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ruined my hair.It was terrible experience and I really complain about hair colour but this, this crap destroyed my hair and gave med a reaction to the scalp that until today 3 months later still need treatment. And it Coast me about 300 euro to fix the colour at a salong. I'm no newbie in homecolor, I been doing it for 20 + years. Buth this, the smell so strong I toth I put pure ammoniak in my hair, hade to stand outside. And the colour that should been light brown aubergine was som blackish mess awful color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessica K.- Thank you for your feedback! We truly apologize for any inconvenience caused during the application. On behalf of the team at eSalon, we wish you an easy recovery. Nevertheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second-round not the charmThe first color I received was okay but not quite what I wanted. My color preference is Auburn. Well it covered the gray, but my hair was too Brown. The second batch came with a color booster which helped but which faded and I ended up with brown hair. Not what I wanted. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStanie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was nice but product has ammoniaDidn’t realize that the product has ammonia in it. I’m not allergic to ammonia but I’m physically sensitive to the smell and the overwhelming noxious fumes on my head triggered anxiety. Luckily I was in a place where I could go outside but if I was indoors, there would be no way I could ever use this stuff. The color of dark brown was beautiful but the experience was horrendous due to ammonia in the product. I will not be using again for that reason alone. Chemical sensitivities are real. I rather pay $50 for at home hair color with no ammonia than $12 with. Maybe I’m not your target customer. But I wanted to try your service. If you have an ammonia- free product, I would definitely use the service again but until then, I can’t. Sorry. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJeanette- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
beige hairto red and brassy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonna- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Stopped ordersIt fades and I have discontinued my orders 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElaine- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
custom color setWay too dark and has been very greasy. Looks and feels like I need to wash my hair again after 2 hours. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebs- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color turned out the way I totally did't wantThe problem I had at the beginning was that my hair looked dark brown almost black when in the dark but I didn’t like that it hinted reddish tones In the ends when in the light. I expressed this to colorist that I was looking more of a neutral instead of a hint of reddish when in the light. But the color she formulated turned reddish not only in the ends but also on my roots/ grays. Ended up buying hair dye at Sally's beauty supply to correct it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanithza- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |