|
Color Set
|
67 642 Avis clients vérifiés |
|
Trier selon : |
|
NEVER AGAIN!Even though I submitted a photo & got a consultation AND was very clear about not wanting darker hair that's what I got!! I was miserable because it took FOREVER for it to fade!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsPauline- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Help:Hello, I still need more grey coverage, and I still have red tones coming through after a few washes. Can anything be done??? Thank you, Liz 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsLiz - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
NO HE RECIBIDO PEDIDOEl pedido del 19 de mayo que decis que está enviado NUNCA LO RECIBI, sois demasiado informales, el primero tardó una eternidad y el segundo ni llego, me lo cargasteis a la tarjeta pero JAMÁS llego ...donde se reclama esto ? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHola, Ana: Gracias por escribirnos. Sentimos mucho que no hayas recibido tu pedido. Revisaremos lo ocurrido y te daremos una solución. Por favor, revisa tus emails para que podamos seguir ayudándote. |
Zero stars if I couldThe worst color I have ever experienced. I ended up being charged $400 for color correction and they were still unable to get it completely back to normal due to the orange and green this color put in my hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsWhitley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! |
Color was much darker than previous orderI didn’t like the color. It was the same color that I ordered previously but after application it was more brown than dark blonde. Definitely a lot darker than previous shipment. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSusan- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
LOSING MY HAIR!!After two consecutive months of use, I experienced a crazy, excessive, scary amount of hair loss! It is so awful and stress full. My dermatologist explained that the primary ingredient (ethanolamine) vs traditional ammonia can trigger this effect. WTH!?! Very sad customer. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMelissa- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
My colorThe color was not dark enough to be dark brown. My hair now has a reddish tinge :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSarah- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
dried my hair outReally dried my hair out 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHolly S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your expectations. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Worst color I’ve had in over 20 years of coloring my own hairI’ve been coloring my own hair for at least 20 years and 10 of those were with bleach and toner. My greys are still showing and the previously colored red is the same color, not even a tint difference. The 15 minutes for roots and 10 for tips seemed like very short time exposure for the color. I’m tempted to run to a Walgreens to get a box to cover it up. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsKyleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
received incorrect order invoiced for something elsecustomer service number no where to be found! Received incorrect order invoiced for something I did not receive. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsNia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |