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Color Set
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67 642 Avis clients vérifiés |
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Medium/Dark blondeThis was my first time purchasing through this platform. I typically have golden blonde mixed in with medium blonde. For some reason the team decided to send me a color that gave an allover dark blonde color. I am not thrilled at all. And it did not totally cover the grey. So it will be back to the drugstore for me since I am able to find a product that colors my hair as desired. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Product is goodI don’t like the color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Haarfarbe zu dunkelDie Haare Farbe entspricht nicht meinen Haar Farbton, er ist noch zu dunkel 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDagmar L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Color Did not color my graysColor Did not color my grays and customer service did not contact me back. This is the worst experience ever! Madison Reed sent my mother an email a week after she colored. She had a minor issue with her color being too dark and they immediately sent her a replacement and told her how to clarify her scalp to prep it for the updated color. Esalon did not do a thing for me even after I wrote to the colorist and I called them. They instead shipped me another order without addressing my original issue. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wieder nur dunkelbraunBin sehr enttäuscht 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarolin C. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Color stays but it’s been the wrong color😔Great staying power but not at all the right color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsK K. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not my color and patchyI was very excited to try my color but am unfortunately quite disappointed in the results. The color is patchy and I was hoping for a bright copper but this isn’t it. Additionally, there are pink streaks throughout my hair. I am updating my review as eSalon was kind enough to send me another color. Despite their great customer service I am really disappointed in the results. My hair turned out pink...again and is completely damaged. Very disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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So me thing has changedI have used this product in the past and it worked well... nice color, covered greys, easy enough to use. This is not the same as it use to be. The greys came right back... in a week they were already showing at my temples. Not using this any more. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Far from the colour I requestedI was not happy with the colour. It was way too dark, it’s not a light ashy brown but dark and very much on the warm side than being ashy. The customer service is amazing however the products are not. None of the hair dyes performed well, didn’t do any better than the drug store ones, so not worth the money. I cancelled my subscription and look for other brands. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGabriela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Charged full price for 2 incomplete kits!!I cancelled when you sent and charged me for 2 orders without shampoo and conditioner in the kit. I called and said I was charged for an unusable product, was refunded 1 kit only and then asked If I wanted to cancel my subscription.... Which I did I was sure to tell my friends not to order from your site 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnn- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |