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Color Set
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67 642 Avis clients vérifiés |
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Rude emailWhen I complained about the color I received they told me theycouldn't lighten my hair as they didn't have the right product. I've use different hair colors in the past and it lightened my hair to the color I wanted.I will not order again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSheri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
IWrong ProductThis was the wrong color for me after a couple of days my hair was dry after I use natural products make it manageable. I was looking forward to this new look maybe your company need to make it easier to make the right color how about using a real live model for their color of skin or their color of choice Joann B. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoann B- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dried my Hair Out - Never Totally Covered the GrayYour product dried my hair out to the point it felt like straw. I used the product as directed and only colored my roots, so it's not like I colored my whole head every time. It also never truly covered my gray around my temples. The only thing you got right was the color. That's it. I only realized how your product was drying out my hair during the long pandemic when my natural hair felt soft and not dried out. I just stopped my subscription. It will take a year or more to cut off all of the dried crispy hair. I switched to Olia by Garnier and the hair I just colored was soft and not dry, and the gray is TOTALLY covered. That's something I never got with your product. I'm upset that it will take a long time to fix the damage. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGloria- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Root touch upMy roots always end up 2 shades lighter and I’m unable to edit the color through the link . 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Still redafter multiple attempts STILL RED! now off to a salon to correct 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Custom colorPrevious color sets were perfect but this last one color much darker than before 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLydia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
fracaso totalNUESTRA GARANTÍA Nos comprometemos en hacerte feliz con tu color de cabello. ¿No estás 100% contenta? Va por nuestra cuenta. esta es su politica, pero no acaban de acertar con el color que me gusta a pesar que les he enviado fotos y todo del tono que me gusta y de como ustdes han dejado de horrible mi cabello. totalmente mal con el color que tengo 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Yaneixy: Gracias por escribirnos. Sentimos que el color no haya sido de tu agrado. Nos dará gusto revisar tu fórmula y trabajar contigo para lograr tu color deseado. Para ello, te acabamos de enviar un email con todo tipo de detalles. Cualquier cosa, escríbenos de nuevo. |
Love the color!I love the color, but didn’t cover grey as it is stated on their website. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatty- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Migraine for 2 daysThe color is fine. The process was messy. Had a debilitating migraine for 2 days after the coloring due to the extremely potent fumes. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDylan- We’re so sorry to hear that you were disappointed by the application process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color-Grey Coverage UnacceptabkeNeed to further discuss before further shipments. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWendy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |